Medical Accounting – Government Programs and Payer Mix

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Table of Contents

Medical Accounting – Government Programs and Payer Mix

Navigating the complex world of medical accounting and government payer programs is crucial for maintaining a steady revenue stream and ensuring compliance in today’s healthcare environment. In this comprehensive guide, we explore practical strategies for handling appeals with government payers—from identifying the root causes of denied claims to executing swift, informed appeals that safeguard your bottom line. Discover how precise documentation, timely action, and tailored approaches for programs like Medicare, Medicaid, and TRICARE can transform your revenue cycle management. Whether you’re streamlining patient payments, aligning coding practices with evolving government regulations, or monitoring shifts in your payer mix, our expert insights offer the proven tactics your practice needs to thrive.

  1. Approaches to Handling Appeals with Government Payers

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    Strategies for Appealing Claims with Government Payers Approaches to Handling Appeals with Government Payers Denied claims can unravel even the best-run practice, especially when they involve federal or state programs with strict guidelines. Shaping a clear appeal process not only improves cash flow but also builds confidence in your billing department. Here, we’ll show how to pinpoint the reason behind a denial and fight for rightful payment. Key Takeaways: Keep Organized Records: Detailed documentation cuts the odds of drawn-out disputes. Act Quickly: Missing deadlines can close your appeal window before you begin. Know Each Program’s Rules: Medicare and Medicaid differ in how they handle claims, so one-size-fits-all rarely works. Understanding the Importance of Strong Appeals When a government plan says no to a claim, taking a relaxed stance might lead to lost revenue. A swift, well-informed appeal often saves hours of back-and-forth and prevents the frustration of unpaid services. Steps…



  2. Identifying Trends in Medicare Advantage Billing

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    Partnering with Government for Healthcare Compliance Collaborating with Government Entities for Compliance Public programs keep the medical field running smoothly—until a missing form or overlooked guideline halts the flow of payments. Teaming up directly with government agencies can prevent those deadlocks. Below, you’ll find practical steps to stay compliant, maintain trust, and safeguard revenue. Key Takeaways: Reach Out Early: Open channels with officials before minor issues turn into major obstacles. Provide Clear Data: Up-to-date records and thorough coding lower the risk of rejections. Foster Ongoing Dialogue: Routine check-ins help everyone adapt to new rules painlessly. Why Partnering with Agencies Matters When you join forces with government contacts, they become allies instead of distant enforcers. They’re more likely to guide you through new coverage requirements, updated codes, or tricky audits. A friendly relationship can speed up reimbursements and fix errors fast. Practical Steps for Effective Engagement • Create a Contact List…



  3. Collaborating with Government Entities for Compliance

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    Partnering with Government for Healthcare Compliance Collaborating with Government Entities for Compliance Public programs keep the medical field running smoothly—until a missing form or overlooked guideline halts the flow of payments. Teaming up directly with government agencies can prevent those deadlocks. Below, you’ll find practical steps to stay compliant, maintain trust, and safeguard revenue. Key Takeaways: Reach Out Early: Open channels with officials before minor issues turn into major obstacles. Provide Clear Data: Up-to-date records and thorough coding lower the risk of rejections. Foster Ongoing Dialogue: Routine check-ins help everyone adapt to new rules painlessly. Why Partnering with Agencies Matters When you join forces with government contacts, they become allies instead of distant enforcers. They’re more likely to guide you through new coverage requirements, updated codes, or tricky audits. A friendly relationship can speed up reimbursements and fix errors fast. Practical Steps for Effective Engagement • Create a Contact List…



  4. The Impact of Policy Changes on Reimbursement Timelines

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    Policy Shifts and Reimbursement Timing The Impact of Policy Changes on Reimbursement Timelines New regulations in healthcare often arrive without much warning, creating financial ripples for clinics and hospitals. Staff may need to re-verify patients or switch billing codes mid-cycle, adding confusion and potential payment delays. Below, we’ll reveal how to stay steady amid shifting rules, keep reimbursements flowing, and safeguard your bottom line. Key Takeaways: Expect the Unexpected: Even minor updates can stall claims if you’re not prepared. Train Your Team Early: Short sessions on new policies can stop headaches before they start. Measure Your Results: Monitor denial rates and turnaround times to see if changes help or hurt. Spotting Early Signs of Policy Shifts Legislative news or hints from industry groups often appear long before official rules take effect. Stay connected to these channels: join forums or sign up for relevant bulletins. A heads-up can give you a…



  5. Navigating Enrollment Procedures for Public Healthcare Programs

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    Navigating Enrollment Procedures for Public Healthcare Programs Navigating Enrollment Procedures for Public Healthcare Programs Patients who depend on Medicare, Medicaid, or similar plans often require extra paperwork and clear proof of eligibility. A single slip can cause denied services or late reimbursements, so paying close attention to public program enrollment can protect revenue and reduce stress. Let’s look at practical steps for guiding both your staff and patients through the process. Key Takeaways: Focus on Accuracy: Secure each patient’s data and confirm plan details from the outset. Coach Your Team: Regular updates and short training sessions help everyone stay on track. Stay Ahead of Deadlines: Different programs may require time-sensitive forms or annual re-enrollment. Recognizing the Power of Early Enrollment Immediate attention to government coverage can prevent last-minute scrambles. When your front desk greets a new patient, quickly confirm whether they fit a specific plan’s requirements. Waiting too long to…



  6. Aligning Coding Practices with Government Regulations

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    Aligning Coding Practices with Government Regulations Aligning Coding Practices with Government Regulations Have you ever dealt with surprise denials or stalled reimbursements because one simple code was off? Matching official rules to everyday medical billing is no small feat, but it’s often the key to reliable revenue. Below, discover how to protect your practice by blending accurate codes with stringent regulations. Key Insights: Close Gaps Early: Small coding errors can lead to big headaches if left unchecked. Stay Current: Government guidelines evolve, so frequent updates matter. Work as a Team: Coders, clinicians, and managers all have a role in consistent compliance. The Value of Correct Coding Clear and precise coding prevents payer confusion. Staff who understand why a particular claim requires specific modifiers or documentation produce fewer rejections. This sense of purpose fosters trust, both internally and with insurers overseeing claims. Practical Steps to Stay on Track • Review Every…



  7. Comparing Private Insurance vs Government Reimbursement

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    Comparing Private Insurance vs Government Reimbursement Comparing Private Insurance vs Government Reimbursement Hospitals and clinics rely on a patchwork of payers, each with unique rules. One patient might carry a private policy with varied copays; another might rely on Medicare or Medicaid. Let’s weigh how each approach influences cash flow, potential pitfalls, and overall peace of mind. Key Takeaways: Faster or Slower? Private insurers can be quicker but might question medical necessity. Set Rates vs Negotiation Government plans often fix rates, while private carriers negotiate them. Focus on Transparency Billing clarity reduces confusion for both payer types. Private Insurance: Greater Flexibility but More Exceptions Private carriers can pay more than government programs, yet they frequently require prior authorizations. Varying coverage levels may lead to multiple phone calls verifying benefits. Keeping a clear plan for each insurer helps you stay ahead of denials and safeguard revenue. Government Plans: Stable but Strict…



  8. Monitoring Shifts in Payer Mix for Financial Planning

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    Tracking Payer Mix Changes for Better Financial Planning Monitoring Shifts in Payer Mix for Financial Planning Sudden shifts in which insurers or programs are paying your bills can disrupt even the most organized practice. If your ratio of Medicare, Medicaid, commercial insurance, or self-pay patients veers off course, those unplanned changes might squeeze your bottom line. Below, we’ll explore how to keep tabs on payer mix changes and what to do when they happen. Key Takeaways: Track Trends: Regularly compare your patient volumes across various insurance sources. Remain Flexible: Adjust your strategies when more patients use a specific payer. Stay Informed: Policy updates and economic shifts can alter who pays for care. Why Payer Mix Matters So Much Every insurance category has unique rates and coverage rules. A sudden influx of government-funded patients might reduce average reimbursements if you aren’t prepared. Analyzing your mix helps you project revenue accurately, set…



  9. How Government Plans Shape Revenue Cycles

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    How Government Plans Shape Revenue Cycles How Government Plans Shape Revenue Cycles Bills can pile up when you’re juggling Medicare, Medicaid, and other government-sponsored payers. One coding slip or missed policy update can throw off timely reimbursements, leaving healthcare offices scrambling to maintain stable revenue. Below, find easy-to-follow ideas to keep your finances on track. Key Takeaways: Adjust for Policy Changes: Annual updates in government programs call for flexible billing practices. Confirm Eligibility First: Early checks stop surprises down the line. Maintain Transparency: Clear details help patients understand what’s covered and what isn’t. Big Impact of Government Payers In many clinics, Medicare and Medicaid fill a considerable portion of the patient base. When reimbursements hinge on strict guidelines, your billing team must stay on their toes. Stay aware of shifting regulations to steer clear of denied or partially paid claims. Tactics to Strengthen Your Billing • Embrace Automated Checks Billing…



  10. Approaches for Managing Multiple Payer Sources

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    Managing Multiple Payer Sources in Healthcare Approaches for Managing Multiple Payer Sources Juggling various payers often feels like a never-ending puzzle for medical offices. Between insurance companies, government programs, and self-pay patients, it’s easy to lose track of which policy covers what. The right strategies can simplify your process, speed up reimbursements, and relieve staff frustration. Key Takeaways: Stay Organized: Sort out payer requirements to avoid missed or delayed payments. Ensure Accurate Codes: The right coding system helps reduce rejections. Regularly Update Staff: Brief training sessions keep everyone on the same page. Why Multiple Payer Management Matters Reliable revenue flow depends on clear steps for each payer. Policies and coverage details can vary drastically, requiring specialized attention to keep claim cycles smooth. When staff has a clear approach to each plan, denials drop and patient satisfaction climbs. Real-World Tactics for Success • Build Customized Checklists Map out each payer’s quirks—like…



  11. Considering TRICARE Requirements in Medical Accounting

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    TRICARE in Medical Billing Considering TRICARE Requirements in Medical Accounting Healthcare offices often focus on Medicare or Medicaid while forgetting TRICARE, which caters to military families and retirees. Missing key program details might delay reimbursements or even risk compliance missteps. Below, let’s explore practical ways to protect revenue and keep your team confident about TRICARE processes. Key Points: Know the Variations: Plans differ depending on active duty, retired personnel, or family status. Confirm Eligibility Each Visit: A quick check helps avoid billing surprises for your patients. Document Thoroughly: Clean records keep claims from bouncing back. Why TRICARE Deserves Extra Attention Serving those who served means honoring unique guidelines. Proper billing ensures timely reimbursements for treatments that support military families. When your staff knows plan distinctions—like which services require authorization—denials drop, and patient trust rises. Essential Moves for Billing Success • Create Quick-Reference Charts List each TRICARE plan type with coverage…



  12. Understanding Medicare and Medicaid Influences on Billing

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    Understanding Medicare & Medicaid in Billing Understanding Medicare and Medicaid Influences on Billing Ever felt weighed down by the maze of government programs when handling patient invoices? These Medicare and Medicaid policies dictate how much you get paid, when claims are processed, and what your bottom line might look like. Below, discover practical tips for navigating reimbursements, ensuring your healthcare finances remain secure, and sidestepping chaos. Key Takeaways: Recognize Impact: Medicare and Medicaid rules often influence every step of billing. Target Accuracy: Correct codes and clean documentation help claims sail through. Plan for Changes: Annual program updates can affect revenue if you’re not on top of them. Importance of Mastering Government Payers Healthcare providers rely on reimbursements to cover overhead, staff pay, and equipment. A missed coding detail under these federal plans can delay or deny crucial funds. Grasping their intricacies, from eligibility to billing deadlines, keeps your practice stable….



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Medical Accounting – Government Programs and Payer Mix

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MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
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•Managing data entry tasks.
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•Processing patient bills.
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Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPAA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
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  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
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  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
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  • Ability to handle challenging situations calmly and professionally
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  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
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  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry

DIGITAL MARKETING

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SEO (Basic & Expansion) – Improve search rankings and increase visibility.
Google Business Profile Management – Stand out in local search results.
PPC Management – Get high-quality leads with targeted ads.
Social Media Marketing – Engage with patients and grow your brand.
Email/SMS Marketing – Connect with your audience effectively.
Press Release – Build credibility and brand awareness.

 

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