loader image

The Unexpected Risks of Outsourcing to Work-From-Home Employees: HIPAA Compliance Threats

altrust services the unexpected risks of outsourcing to work from home employees hipaa compliance threats
Table of Contents

The Unexpected Risks of Outsourcing to Work-From-Home Employees: HIPAA Compliance Threats

 

Outsourcing to work-from-home employees may seem cost-effective for your healthcare organization, but have you fully considered the HIPAA compliance threats? Data shows a significant increase in HIPAA violations linked to remote work settings, primarily due to insecure data handling and inadequate employee training on privacy protocols. While you focus on efficiency and scalability, the potential for compromised patient information cannot be underestimated. With several breaches stemming from remote workers, it’s crucial to examine how these risks are managed and what measures are in place to protect sensitive data. How do your practices measure up against these findings?

Introduction

Healthcare organizations increasingly face significant HIPAA compliance risks when outsourcing to remote employees, requiring stringent management and oversight. Navigating this landscape where remote work introduces complex challenges, particularly in securing sensitive patient information, is essential. Without robust compliance programs tailored for remote environments, the risk of unauthorized access and data breaches escalates.

Imagine a scenario where remote workers access company networks without secure connections or improperly dispose of sensitive files. Each incident could lead to severe HIPAA violations, exposing your organization to legal consequences, reputational damage, and loss of patient trust.

To mitigate these outsourcing risks, implement comprehensive compliance programs addressing the unique vulnerabilities of remote work. Ensure these programs are actively monitored and updated in response to emerging threats. Regular training and strict protocols for handling patient information remotely can significantly reduce the risk of non-compliance.

HIPAA Compliance in the Context of Remote Work

Ensuring HIPAA compliance in today’s remote work environment demands stringent security measures and comprehensive employee training. Navigating the unique compliance challenges of remote settings, such as unsecured internet connections and handling paper-based Protected Health Information (PHI), is crucial to avoid HIPAA violations.

Your remote work policies must encompass robust security protocols, including encryption tools like Sharefile and VPNs for securely sharing sensitive information. Additionally, ensure every remote workspace is secure, passwords are protected, and access controls are strictly enforced.

Employee training is another critical facet. Inadequate training significantly increases vulnerability to breaches. Develop and implement a comprehensive compliance training program. This program should educate employees on HIPAA regulations and the practical steps needed to ensure compliance in their day-to-day operations.

Addressing these issues proactively helps mitigate risks associated with remote work. Prioritizing security measures and employee training better protects patient information and upholds the trust necessary in healthcare.

Reasons for Outsourcing to Work-From-Home Employees

Despite the outlined challenges, outsourcing to work-from-home employees offers significant benefits, including cost savings and access to a broader talent pool. As a healthcare provider, you’re likely seeking ways to reduce operational costs while maintaining high standards of care.

Outsourcing enables you to achieve this by cutting overhead expenses such as office space and utilities. Moreover, it opens opportunities to recruit specialized talent from a global marketplace, often more cost-effective than local hiring.

Remote work arrangements also provide flexibility and convenience, leading to increased productivity and improved work-life balance for employees. This enhances job satisfaction and retention rates. The ability to work from home is particularly appealing in today’s dynamic work environment, where balancing personal and professional life is increasingly important.

However, while outsourcing work-from-home setups, consider the unique HIPAA compliance threats. Ensuring remote workers adhere to HIPAA regulations requires robust security measures and continuous monitoring. Implement strict protocols and provide regular training to mitigate these risks.

Why Altrust Services is the Best Choice

Thorough Selection and Recruitment Process

Unlike generic online platforms, Altrust Services stands out through its meticulous recruitment process. Our dedicated Recruitment Team carefully filters and selects candidates, ensuring that only the most trustworthy and qualified individuals are chosen. We conduct comprehensive background checks to match the talents with your specific requirements perfectly. This thorough vetting process guarantees that the employees assigned to your projects are reliable and competent.

Security and Confidentiality

At Altrust Services, we prioritize the security and confidentiality of your data. Our controlled environment ensures that devices, files, sites, and networks are accessible only to authorized personnel. Employees are limited to using company resources, minimizing the risk of unauthorized access and data breaches. This level of control is essential in maintaining HIPAA compliance and protecting sensitive patient information.

Integrity and Honesty

With Altrust Services, you have 100% assurance that your employees are at their designated workstations, performing their tasks. We implement strict monitoring protocols to ensure that the assigned work is being handled by the right individuals, preventing unauthorized access to confidential information. This commitment to integrity and honesty ensures that your business operations run smoothly and securely.

Unexpected Risks of Outsourcing to Work-From-Home Employees

Outsourcing work to home-based employees significantly elevates the risk of HIPAA compliance breaches. Entrusting remote employees with sensitive patient information introduces elevated risks due to less secure home environments and potential gaps in data security protocols.

Remote workers often lack the rigorous training and resources available in a controlled office setting, making it challenging to uphold the stringent standards required for HIPAA compliance. This deficit can lead to mishandling patient information, increasing the likelihood of unauthorized access and potential data breaches.

The absence of direct oversight in home-based settings complicates compliance policy enforcement, making it harder to monitor and rectify deviations swiftly.

Additionally, some remote employees’ reliance on paper-based processes introduces further risks. These setups are notoriously difficult to control and can lead to inadequate protection or improper disposal of information, violating HIPAA standards.

To mitigate these risks, implement stringent oversight and regular audits to ensure all remote employees adhere to compliance protocols. Establish clear, enforceable guidelines and provide comprehensive training to all remote staff handling patient information.

Only through diligent management and enforced best practices can you safeguard patient confidentiality and maintain HIPAA compliance.

HIPAA Compliance Threats with Work-From-Home Outsourcing

Remote outsourcing amplifies HIPAA compliance threats due to less secure access and insufficient oversight. When work-from-home employees handle sensitive patient data, the risks of unauthorized access and data breaches increase significantly. Without stringent data security measures, the integrity of protected health information (PHI) is at risk.

Remote access points often lack robust security protocols found in controlled office environments. This makes it easier for hackers to exploit vulnerabilities and access PHI. Work-from-home setups generally lack the same level of security infrastructure, such as secure networks and encrypted data storage, critical for maintaining HIPAA compliance.

Moreover, overseeing remote employees is challenging. Without direct supervision, ensuring they follow proper security practices and compliance protocols is difficult. This lack of oversight can lead to accidental violations, such as improper disposal of PHI or unauthorized sharing of information.

To mitigate these compliance threats, implement rigorous training programs for all remote workers. Ensure they are well-versed in HIPAA regulations and the importance of safeguarding patient information. Regular audits and compliance checks are essential to ensure data security measures are consistently followed and updated as needed.

Case Studies: HIPAA Breaches Due to Remote Work Outsourcing

Several case studies reveal that remote work outsourcing has led to significant HIPAA breaches involving sensitive patient data. One notable instance occurred when a healthcare provider outsourced billing services to a work-from-home contractor. Due to inadequate data security measures, an unauthorized individual accessed patient records, exposing personal health information. This breach resulted in a costly penalty for the healthcare provider and damaged their reputation and eroded patient trust.

Another case involved a remote employee who mishandled sensitive patient data by storing it on an unsecured personal device. This data was subsequently stolen, leading to unauthorized access and legal complications for the involved healthcare entity. These incidents highlight the critical need for stringent oversight and robust data security measures when outsourcing to remote workers.

To avoid such HIPAA breaches, ensure all remote employees and contractors comply with HIPAA regulations. Regular audits, secure communication channels, and comprehensive training on handling sensitive patient data are paramount to safeguard against unauthorized access and ensure the integrity of patient information in remote work outsourcing setups.

Strategies to Mitigate HIPAA Compliance Threats

Implementing robust encryption tools such as VPNs and secure communication platforms is essential to mitigate HIPAA compliance threats in remote work environments. These technologies ensure data transmitted over the internet remains encrypted and inaccessible to unauthorized users. Integrating these tools into your daily operations significantly bolsters your remote work security.

Regularly updated compliance training is essential. Ensure all remote employees understand their roles in safeguarding patient information and are aware of the latest HIPAA requirements. This training should be mandatory and recurring to keep pace with evolving regulations and cybersecurity threats.

Implementing strict access controls and multi-factor authentication provides another layer of security. Only authorized personnel should have access to sensitive patient data, and they must verify their identities using multiple authentication methods. Secure disposal procedures for PHI files prevent unauthorized access to discarded information.

Lastly, regular risk assessments and audits are crucial. These processes help identify potential vulnerabilities in your remote work setups and address them proactively. Collaborate with IT departments to monitor and respond to potential breaches.

Conclusion

Healthcare organizations must rigorously adapt their compliance strategies to address increased risks posed by outsourcing to remote workers. Data breaches and unauthorized access are not just possibilities but increasingly likely without robust measures. The shift towards remote work demands that compliance programs be proactive.

Thoroughly vet outsourcing providers handling sensitive patient data. Ensure they have secure network access and stringent data handling and disposal procedures that align with HIPAA compliance standards. Any exposure of sensitive data is a breach of trust and a potential legal violation that could result in significant fines and damage your reputation.

As you implement these changes, focus on creating a compliance framework that is as dynamic as the work environment it governs. Ensure all remote work policies are clear, comprehensive, and strictly enforced with regular audits and updates to keep pace with technological advancements.

Doing so protects patient information and fortifies your business against potential breaches that could undermine your reputation and financial stability. Partnering with a reliable firm like Altrust Services can further ensure that your compliance needs are met with the highest standards.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

Facebook
Twitter
LinkedIn
Pinterest
Reddit
Tumblr
Skype
Telegram
Digg
Pocket
WhatsApp
X
Threads

The Unexpected Risks of Outsourcing to Work-From-Home Employees: HIPAA Compliance Threats

See Our Pricing

PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
Skip to content