loader image

Why Companies Should Avoid Outsourcing Firms Using Work-From-Home Employees and Risking HIPAA Compliance

altrust services why companies should avoid outsourcing firms using work from home employees and risking hipaa compliance
Table of Contents

Why Companies Should Avoid Outsourcing Firms Using Work-From-Home Employees and Risking HIPAA Compliance

As you consider outsourcing, it’s essential to recognize the vulnerabilities associated with hiring firms that rely on work-from-home employees, especially concerning HIPAA compliance. When employees work remotely, they often use less secure internet connections and personal devices that can significantly increase the risk of unauthorized access to protected health information. Without stringent security measures and constant oversight, these risks can lead to severe data breaches, potentially resulting in hefty fines and damage to your company’s reputation. Now, consider how maintaining strict in-house or onsite protocols with your outsourcing partnerships could fortify your data protection strategies. What could be the implications of overlooking these crucial factors in your decision-making process?

Introduction

In today’s digital age, outsourcing firms that utilize work-from-home employees may inadvertently increase the risk of HIPAA compliance breaches. You must recognize that these remote work environments often lack the stringent controls necessary to ensure the secure handling of protected health information (PHI).

When you choose to work with these outsourcing firms, you’re potentially exposing sensitive data to environments where unauthorized access can occur more easily.

It’s crucial to understand that outsourcing partners with remote access to PHI mightn’t have the robust safeguards required to prevent data breaches. This lack of security measures can lead to severe penalties for HIPAA violations, a risk that could have dire financial and reputational consequences for your business.

You need to be wary of the risks associated with remote workforces handling sensitive health information. Maintaining control over PHI is essential to ensure HIPAA compliance, particularly when outsourcing tasks to firms with work-from-home policies.

Understanding HIPAA Compliance

You must frequently ensure that your organization adheres to the stringent standards set by HIPAA’s Privacy Rule to safeguard Protected Health Information (PHI). Understanding HIPAA compliance involves recognizing the breadth of PHI, which includes medical, demographic, and financial data crucial to patient privacy. Compliance isn’t just about adhering to rules; it’s about embedding robust security measures across all data handling processes, especially when considering remote work policies.

HIPAA’s Security Rule demands that you implement physical, technical, and administrative safeguards specifically designed to protect electronic PHI (ePHI). This means securing databases, ensuring secure transmissions, and maintaining rigorous access controls. You’ll need to establish and enforce policies that limit access to PHI strictly to authorized personnel, coupled with strong encryption methods to protect data integrity and confidentiality.

Moreover, keeping your team well-informed through regular training and reminders is essential. They must understand the risks and the importance of following these protocols diligently to prevent unauthorized disclosures of patient information.

Continuous monitoring and updates to these security practices are crucial to adapting to new threats, ensuring ongoing compliance, and ultimately controlling the protection of sensitive patient data.

The Rise of Remote Work in Outsourcing

Many outsourcing firms have shifted to a remote work model due to the COVID-19 pandemic, introducing significant challenges in maintaining HIPAA compliance. As you outsource operations, especially those involving sensitive health data, you must be vigilant about the remote work environments of your partners.

With many employees working from their homes, the traditional controls and security measures that are easier to enforce in an office setting can become difficult to manage and monitor.

Outsourcing companies using remote workers must implement robust systems to ensure HIPAA compliance isn’t compromised. The protection of health data is paramount, and any slack in enforcing privacy and security measures can lead to unauthorized access or data breaches. It’s your responsibility to verify that your outsourcing partners have adequate safeguards in place.

This includes secure data transmission methods, reliable encryption practices, and comprehensive training for remote employees on HIPAA standards.

To maintain control over PHI and adhere to HIPAA regulations, you need to critically assess the capabilities of your outsourcing partners. Ensure they not only understand but rigorously apply the necessary security protocols to prevent any compromise of patient data.

Hidden Risks of Outsourcing with Remote Workers

What’re the hidden risks when outsourcing firms employ remote workers to handle sensitive health information?

You’re facing increased outsourcing risks primarily due to the challenges in monitoring remote workers effectively. When these workers are out of a controlled office environment, the standard security protocols mightn’t be strictly followed, elevating the risk of data breaches.

Remote workers might use less secure internet connections or fail to secure their devices adequately, which exposes sensitive data to unauthorized access. This situation is particularly concerning because it can lead directly to HIPAA compliance violations.

The lack of direct oversight means you can’t easily ensure that all remote employees adhere to necessary security practices consistently.

Moreover, when breaches occur with remote workers, they can be harder to detect and remediate due to the dispersed nature of the workforce. This delay in response not only complicates the data breach management but also increases the potential damage from such incidents.

You’ll find that maintaining control over how sensitive information is handled becomes significantly more challenging with remote workers. Without stringent monitoring and enforcement of compliance protocols, the risks of outsourcing can far outweigh its benefits, especially where compliance with regulations like HIPAA is essential.

Challenges in Ensuring HIPAA Compliance

While the hidden risks of remote outsourcing are significant, ensuring HIPAA compliance presents its own set of challenges. You’re dealing with a scenario where remote work complicates the already stringent demands of HIPAA regulations.

Outsourcing firms utilizing work-from-home employees mightn’t have robust security measures in place, which significantly increases the risk of data breaches involving sensitive health information.

The environment in which remote employees operate often lacks the controlled security measures typical of an on-site office setting. This makes it harder for you to ensure that all HIPAA compliance protocols are adhered to. Distractions at home, shared networks, and the absence of physical safeguards can all lead to unauthorized access and disclosure of electronic Protected Health Information (ePHI).

Moreover, the complexity of monitoring and enforcing HIPAA compliance grows when you can’t directly oversee the operational setting. You must rely heavily on the outsourcing firm’s assurances and their security protocols, which mightn’t always be up to par.

This lack of direct control and visibility can leave you feeling uneasy, knowing that the responsibility to prevent any HIPAA violation ultimately falls on you, despite having limited influence over the remote work environment.

Evaluating Outsourcing Firms for HIPAA Compliance

To effectively evaluate outsourcing firms for HIPAA compliance, you must ensure they’ve undergone rigorous audits and possess relevant certifications. Start by verifying that the firm has completed industry-standard security audits. These audits assess the firm’s ability to safeguard electronic Protected Health Information (ePHI) against unauthorized access and breaches. Check for certifications like ISO 27001, which indicate robust information security management systems.

Moreover, you need to delve into the specifics of their workforce training programs. It’s crucial that every employee handling sensitive health information is well-trained in HIPAA requirements. Ask for detailed training logs and updates to confirm ongoing compliance education.

Also, examine the physical and technical safeguards the outsourcing firm employs to protect ePHI. Ensure they’ve strong encryption methods, secure data transmission protocols, and effective access control mechanisms. These are essential to prevent unauthorized access and ensure the integrity of sensitive data.

Lastly, review the outsourcing agreements thoroughly. These should include explicit clauses on HIPAA compliance and protocols for breach notification. This step is vital to ensure that in the event of a data breach, you’re immediately informed and can take appropriate actions to mitigate risks.

Best Practices for HIPAA Compliance in Remote Work

In remote work environments, ensuring HIPAA compliance involves adopting secure practices for handling Protected Health Information (PHI).

You must establish a private workspace to prevent unauthorized viewing or access to sensitive data. It’s crucial that you provide your remote workforce with dedicated devices. This eliminates the risks associated with shared or personal devices that might compromise ePHI protection.

Under HIPAA’s Security Rule, you’re obligated to implement physical, technical, and administrative safeguards.

Physical safeguards include securing your home office against unauthorized access. Technical safeguards involve using strong encryption and secure connections to protect data during transmission and storage. Administrative safeguards require you to conduct regular risk assessments and revise policies as necessary.

Ongoing training is essential. You need to ensure that everyone handling PHI understands their responsibilities and the specific protocols for ePHI protection. They should also be aware of how to identify and report potential breaches promptly to minimize risks and avoid penalties.

This approach not only helps maintain HIPAA compliance in remote work settings but also fortifies trust with your patients by demonstrating a commitment to safeguarding their personal information.

Always stay vigilant and proactive in adapting to new security challenges in remote work scenarios.

Case Studies

Let’s examine real-world examples where outsourcing firms with remote workers led to HIPAA compliance breaches. In one notable case, a service provider utilized work-from-home employees to handle sensitive health information. Due to insufficient security measures, an employee’s compromised system allowed unauthorized access to thousands of patient records. This breach not only resulted in heavy fines for the healthcare provider but also damaged their reputation, highlighting the dangers of inadequate remote work policies.

In another scenario, an outsourcing firm failed to enforce strict data access protocols for their remote workforce. Consequently, sensitive documents were accessed and shared improperly among staff, leading to a significant HIPAA violation. This incident underscores the importance of rigorous training and monitoring of remote employees handling health information.

You should be aware that these aren’t isolated incidents. Many similar cases have occurred, emphasizing the increased risk of HIPAA compliance breaches when outsourcing to firms that don’t implement robust security for work-from-home setups.

To protect your company and patient data, it’s crucial to vet outsourcing firms thoroughly, ensuring they’ve concrete measures in place to prevent unauthorized access and safeguard sensitive health information while employing remote workers.

Conclusion

You must prioritize selecting outsourcing firms that strictly adhere to HIPAA regulations to safeguard your patients’ sensitive health information effectively. The risks associated with outsourcing to firms employing work-from-home staff can compromise your compliance efforts.

Data security must be a top concern as remote work can inherently increase vulnerabilities, potentially leading to unauthorized access to electronic PHI.

In your role, you’re responsible for not only maintaining compliance but also for ensuring that the outsourcing partners you engage with uphold the same stringent standards.

In-depth due diligence is crucial before finalizing any outsourcing agreement. Verify that the firms have robust security measures in place and a proven track of adhering to HIPAA’s Privacy and Security Rules.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

Facebook
Twitter
LinkedIn
Pinterest
Reddit
Tumblr
Skype
Telegram
Digg
Pocket
WhatsApp
X
Threads

Why Companies Should Avoid Outsourcing Firms Using Work-From-Home Employees and Risking HIPAA Compliance

See Our Pricing

PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
Skip to content