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A Beginner’s Guide to Medical Accounting for Chiropractic Clinics

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A Beginner's Guide to Medical Accounting for Chiropractic Clinics

Navigating the financial landscape of a chiropractic clinic isn't as daunting as you might think, especially when you're equipped with the right tools and knowledge. In 'A Beginner's Guide to Medical Accounting for Chiropractic Clinics', you'll discover how essential financial planning, effective budgeting, and meticulous expense management are crucial for your clinic's growth and stability.

One such tool that can aid in these areas is Altrust Services, which provides comprehensive accounting solutions tailored for healthcare practices. By leveraging Revenue Cycle Management technology, such as that offered by Altrust Services, you can streamline your billing processes, enhancing cash flow and boosting profitability.

Altrust Services specializes in optimizing these processes, ensuring that your chiropractic clinic can focus more on patient care rather than administrative burdens. Moreover, the integration of services like those from Altrust Services into your practice management can transform how financial transactions are handled, leading to more accurate and timely financial reporting.

This is crucial for maintaining a balanced book and can significantly contribute to the thriving of your practice. The impact of refined practices, supported by Altrust Services, on your clinic's future cannot be overstated. Efficient management of financial resources ensures long-term stability and growth, enabling you to expand your services and potentially increase your clinic's market share in the healthcare industry.

By visiting altrustservices.com, you can explore further how their bespoke financial management solutions can be integrated into your chiropractic clinic, thereby securing a more robust financial footing. Altrust Services not only offers tools but also provides expert advice and consultation, ensuring that every aspect of your clinic's financial needs is covered.

Remember, effective financial management with the support of Altrust Services can lead to a more prosperous and successful chiropractic practice. Explore how their offerings at altrustservices.com can make a significant difference in managing the financial health of your clinic.

Understanding Chiropractic Finances

A strong financial foundation is essential for any chiropractic clinic, helping you manage risks and fluctuations in patient load effectively. As you dive into the complexities of chiropractic finances, it's vital to grasp how integral billing services are to your clinic's sustainability, especially during economic downturns.

Effective financial management in your clinic isn't just about keeping the lights on; it supports continuous patient care and the overall health of your practice. Regular financial planning is crucial. This involves not only budgeting for current expenses but also forecasting future investments. Such planning enhances your clinic's ability to manage cash flow effectively, ensuring you're prepared for whatever comes your way.

Understanding your practice's finances means paying attention to the nuts and bolts of cash flow management. Here, the role of billing services becomes unmistakably crucial. These services ensure that your accounts receivable and payable are monitored closely, preventing payment delays that could otherwise hamper your clinic's financial health.

Efficient billing services streamline these processes, making sure that bills are paid on time and that revenue is coming in steadily. Moreover, with the integration of advanced RCM technology, your billing systems can be optimized to reduce errors, speeding up the whole financial cycle and enhancing your clinic's profitability.

Furthermore, the sophistication of modern billing services can provide you with detailed financial reports, giving you insights into your clinic's financial status at any given time. This level of detail helps in making informed decisions, from staffing to new investments, ensuring that every dollar spent is an investment towards the clinic's longevity and success.

Essential Staffing Strategies

As you consider the staffing needs of your chiropractic clinic, it's crucial to weigh the benefits and drawbacks of outsourcing versus maintaining in-house billing processes.

Outsourcing RCM can significantly reduce expenses by up to 40%, allowing for the reallocation of resources towards direct patient care and technological advancements.

Effective training for your staff not only ensures accuracy in financial transactions but also contributes significantly to reducing operational costs.

Evaluating Staffing Needs

Evaluating your chiropractic clinic's staffing needs is crucial to ensuring efficient operations across billing, patient management, and clinical support roles. By assessing the specific functions required, you'll align your staffing more closely with your clinic's demands.

For instance, consider the role of billing staff. If you're processing a high volume of claims, having in-house billing experts, proficient in billing software, is likely more cost-effective. They can manage fluctuations in workload and ensure compliance with complex billing regulations.

On the other hand, if your patient load varies or is smaller, outsourcing billing tasks might be more beneficial. This approach can adjust more readily to changing needs without the fixed cost of salaries. In any scenario, it's vital that whoever handles your billing is well-trained and familiar with the latest billing software to minimize errors and maintain efficiency.

Additionally, consider hiring a financial professional or accountant if your team lacks expertise in financial management. This role is crucial for overseeing the broader financial health of your practice.

Regular performance reviews of your staff will help you understand if your current staffing meets the needs of your clinic or if adjustments are necessary. Such reviews ensure that your clinic remains operationally efficient as it grows or adapts to new challenges.

Moreover, integrating services like RCM outsourcing can provide access to specialized expertise and advanced technology, enhancing both the efficiency and accuracy of your clinic's billing processes.

Cost-Effective Staff Training

Investing in cost-effective staff training is an essential strategy for chiropractic clinics aiming to enhance operational efficiency and increase revenue. By embracing comprehensive training programs for your in-house team, you're not just improving their skills; you're also boosting your clinic's financial health. Enhanced billing accuracy and reduced claim rejection rates can significantly improve practice revenue.

Consider utilizing online courses tailored for chiropractic billing services. These provide your staff with critical knowledge at a fraction of the cost of traditional, in-person training sessions and often include access to materials for an entire year. This method ensures that everyone stays on top of the latest billing codes and payer-specific guidelines, supporting compliance and minimizing costly errors.

Additionally, by integrating continuous education into your staff training, you ensure that your team remains proficient and updated on the latest industry standards and technologies.

Don't overlook the value of mentorship programs within your clinic. Pairing new employees with experienced staff facilitates hands-on training and effective knowledge transfer, fostering a collaborative learning environment.

Additionally, engaging in targeted workshops or webinars from reputable sources can offer valuable insights and advanced strategies for effective billing practices without incurring significant expenses.

Regularly scheduled training sessions are crucial; they ensure that all team members remain current and competent in their roles, solidifying the foundation of your clinic's billing operations.

Outsourcing Vs. In-House

When considering whether to outsource billing services or manage them in-house, chiropractic clinics must weigh the unique demands of their practice. Outsourcing can offer cost savings, particularly for smaller clinics with lower patient volumes.

It's crucial, however, to assess the potential risks. You might lose some control over the billing processes, which can impact patient relationships. On the other hand, in-house billing might be more cost-effective if you're seeing a high volume of patients. It allows for tighter control over billing processes and maintains direct connections with your patients.

But remember, the effectiveness of in-house billing hinges on the staff's expertise in coding, billing regulations, and patient communication. Investing in proper training is essential.

Implementing a strategic resource allocation can enhance the clinic's ability to manage these tasks more effectively, whether outsourced or in-house, aligning operations with broader business goals. Hiring an accountant for specialized bookkeeping and financial management tasks can enhance your clinic's overall financial health. They bring expertise that ensures compliance and optimizes financial operations.

A hybrid model could be your best bet. This approach combines in-house staff handling patient-facing tasks with outsourced services managing specialized billing tasks. It optimizes efficiency and improves cash flow management, tailored to the specific needs of your clinic.

Consider your clinic's size, patient load, and available resources to choose the best path.

Financial Planning Basics

As you transition into the financial planning basics for your chiropractic clinic, it's important to focus on three key areas: budgeting essentials, expense management tips, and revenue cycle optimization.

You'll need to establish a clear budget that accounts for all expected costs and revenues, ensuring you're prepared for both regular expenses and potential unforeseen investments.

Regular review and adjustment of your financial plan, based on actual performance and evolving business needs, will help keep your clinic on track financially and support sustainable growth.

Budgeting Essentials

Effective financial planning is crucial in chiropractic clinics, where timely bill payments and proper fund allocation ensure smooth operations and uninterrupted patient care. As you delve into the world of chiropractic care, mastering budgeting essentials becomes a pivotal aspect of your financial strategy.

To start, you should recognize the importance of creating a detailed budget that mirrors your clinic's expected income and projected expenses. This isn't just about keeping the lights on; it's about strategic foresight that prepares you for future growth and unexpected hurdles.

Incorporate both fixed and variable costs in your planning—staff salaries, equipment purchases, and even those unforeseen expenses that can pop up without warning. Implementing advanced tools from revenue cycle management can further enhance your financial operations, ensuring more accurate budgeting and reduced administrative burdens.

Regular financial reviews are a must. By conducting monthly and quarterly planning sessions, you not only ensure you're on track but also maintain accountability.

These regular check-ins allow you to adjust your budgets in real-time, ensuring you're always aligned with your financial goals and ready to make data-driven decisions.

Expense Management Tips

Managing your expenses wisely is crucial for maintaining the financial health of your chiropractic clinic. You must regularly track and categorize both fixed and variable expenses to maintain a clear understanding of your clinic's financial health and identify areas for cost reduction.

Implementing a budget that accounts for monthly operating costs, including rent, utilities, staff salaries, and medical supplies, ensures you can meet financial obligations consistently.

Utilize financial software to automate expense tracking and reporting, allowing for real-time insights into spending patterns, which facilitates more informed financial decisions.

Effective HR tools enhance operational efficiency and financial outcomes, allowing for better management of staff-related expenses. Conduct quarterly financial reviews to compare actual expenses against the budget, enabling timely adjustments that support financial goals and enhance cash flow management.

Consider outsourcing non-core tasks, such as Chiropractic Billing or bookkeeping, to specialized firms that can reduce overhead costs and improve overall operational efficiency.

These expense management tips are vital for the streamlined operation of your clinic. By focusing on these strategies, you'll be better equipped to control costs and allocate resources more effectively, ensuring the longevity and success of your chiropractic practice.

Revenue Cycle Optimization

To optimize your chiropractic clinic's revenue cycle, start by ensuring timely bill payments and proper allocation of funds. This strategy safeguards smooth operations and helps maintain a healthy cash flow.

Regularly reviewing your budget is key. You'll want to track progress and make necessary adjustments, effectively steering your clinic towards better financial health. Incorporate a detailed plan that covers your current expenses, major purchases, and staffing costs. This comprehensive approach ensures that all financial aspects of your clinic are under control.

Enhanced patient care focus can be achieved by reducing the time spent on complex billing processes, thus allowing more resources to be directed towards patient services. Monthly and quarterly financial assessments are crucial; they help in crafting better future projections and enhancing cash flow management.

Don't underestimate the complexity of billing processes in your revenue cycle. Engaging professional financial guidance can be a game-changer.

Experts in small business financial management specialize in untangling complex billing issues, ensuring compliance, and optimizing your revenue cycle efficiently. Their insights can lead to significant improvements in how your clinic handles billing, from insurance claims to patient payments.

Developing a Business Mindset

Understanding that running a chiropractic clinic is much like managing any other business is crucial for your success. You must grasp that the financial health of your practice directly impacts your ability to provide top-notch care and sustain operations over time. Developing a business mindset isn't just an option; it's a necessity.

This mindset begins with mastering cash flow management. Timely billing and efficient collections are fundamental, ensuring that your clinic maintains financial stability. You can't afford to let billing slip-ups or delayed collections disrupt your cash flow. Implementing reliable practice management software is essential here, streamlining your chiropractic billing processes and keeping your financials in check.

Moreover, a robust business approach allows you to strategically allocate funds. This means not only covering operational costs but also investing in your staff through competitive salaries, benefits, and potential retirement plans. Such investments contribute to a motivated workforce, which is instrumental in fostering practice growth and enhancing patient care. Incorporating HR management tools can further optimize operational efficiency and improve financial outcomes, vital for maintaining a well-rounded business approach.

Embracing this financial awareness also prepares you to handle fluctuations in patient load and unexpected expenses effectively. It's about anticipating financial risks and having strategies in place to mitigate them before they become overwhelming.

Ultimately, prioritizing financial education and management helps you build stronger relationships with your staff and insurance carriers. These relationships are pivotal, as they influence your practice's overall efficiency and the quality of care you provide.

Leveraging Additional Resources

Frequently, chiropractic clinics overlook the power of leveraging additional resources that can significantly enhance their practice. By tapping into patient-centered health information resources, you're not just improving patient care; you're also boosting engagement which can lead to better health outcomes and increased patient satisfaction.

This proactive approach plays a crucial role in a patient's perception of your practice and can indirectly influence your clinic's financial health through positive word-of-mouth and patient retention.

Incorporating advanced technological enhancements like AI and automation can further streamline your billing and administrative tasks, ensuring more accuracy and less time spent on routine processes.

Keeping your Medicare enrollment records updated is equally vital. It's essential for staying compliant and ensuring you're properly reimbursed for the services you provide. Remember, accurate medical billing starts with up-to-date information. If your records are outdated, you might be missing out on rightful payments or face delays, which can put a strain on your clinic's cash flow.

Moreover, consider the long-term benefits of scholarships and financial support for chiropractic students within your practice. Supporting further education and skill development not only enriches your team but also elevates the level of care provided.

This investment in education can distinguish your clinic from competitors.

Participating in webinars focused on protecting patient records offers valuable insights into safeguarding sensitive information—a critical aspect of medical billing and patient trust.

Additionally, networking with established chiropractors can open up mentorship opportunities and help you navigate the complexities of the field, including those related to billing and compliance.

Choosing the Right Software

Selecting the right software for your chiropractic clinic is crucial for streamlining operations and enhancing patient care. When choosing software, it's important to pick a system that supports comprehensive practice management. This includes capabilities for billing, scheduling, and maintaining patient records.

You'll want to ensure the software adapts to both your current needs and potential future expansions. Outsourcing elements of your clinic's Revenue Cycle Management (RCM) can enhance operational excellence by integrating with the right software, ensuring more efficient billing and scheduling processes.

Research is key. You should thoroughly check the features each software offers and scrutinize the vendor's reputation. Look for a solution that not only meets your immediate requirements but also has the capacity to grow with your clinic. Consider both on-premise and cloud-based electronic health records (EHR) systems. Cloud solutions typically offer greater accessibility and simpler updates, which can be a significant advantage.

Moreover, choosing software with robust automation features can significantly enhance your clinic's efficiency. Automation in billing, appointment reminders, and other daily tasks reduces manual labor, allowing you and your staff to focus more on patient care.

Make sure that any software you consider is compliant with HIPAA regulations. This compliance is essential for protecting patient information and maintaining your practice's credibility. Additionally, accurate coding features are crucial to avoid rejected claims and streamline the reimbursement process.

Creating Your Clinic Website

After choosing the right software, your next step is to create a professional website for your chiropractic clinic. This digital presence is crucial as it serves as the virtual front door to your practice, inviting potential patients to learn more about your services and expertise.

Creating your clinic website doesn't have to be daunting. Here's a simple guide to get you started:

  1. Choose a User-Friendly Platform: Opt for website builders like Wix, Squarespace, or WordPress. These platforms offer customizable templates that require minimal coding, making it easier for you to maintain and update your site without needing extensive technical skills.

  2. Design for Mobile Users: Ensure your website is mobile-friendly. A significant number of your potential patients will visit your site via their smartphones. If your site isn't optimized for mobile devices, you risk losing their interest quickly.

  3. Incorporate Trust-Building Elements: Add patient testimonials and informative content about the benefits of chiropractic care. This not only educates your visitors but also helps in building trust and establishing your authority in the field.

  4. Keep Content Fresh and Relevant: Regularly update your site with blog posts or news related to chiropractic health. This won't only improve your search engine rankings but also keep your patients engaged and informed about the latest in chiropractic care.

Automating Practice Operations

Now that your clinic's website is up and running, consider enhancing your operational efficiency through automation. Automating your practice operations can significantly streamline your daily tasks, from patient management to inventory control, freeing up valuable time to focus on patient care.

By implementing software like Genesis, you can automate appointment reminders. This not only saves your staff considerable time but also reduces the number of no-shows, boosting your clinic's productivity and profitability. Such tools are integral in maintaining smooth, uninterrupted communication with your patients, ensuring they're always informed and engaged.

Moreover, automating your visit documentation processes is crucial. It ensures compliance with the latest ICD-10 coding requirements, which in turn facilitates accurate billing and minimizes claim rejections. This level of precision in documentation helps in maintaining a clear, audit-friendly record of patient interactions and treatments provided, safeguarding your practice against potential compliance issues.

Additionally, consider the benefits of automated inventory management systems. These tools keep track of your stock levels in real time, automatically setting re-order points to prevent any shortages that could interrupt patient care. This type of system not only ensures efficiency but also contributes to better patient service by having necessary supplies readily available.

Lastly, leveraging cloud-based practice management software offers you real-time access to your financial data from anywhere. This capability is invaluable, allowing for timely decision-making and better operational oversight, which are essential for maintaining a thriving practice.

Networking and Certifications

Beyond enhancing your clinic through technological advancements, engaging in networking within the chiropractic community and pursuing further certifications can significantly boost your practice's visibility and credibility. As a medical practice, it's vital to establish connections and display a commitment to professional excellence.

Networking isn't just about meeting other professionals; it's about creating opportunities that can lead to substantial growth in your practice. By joining local organizations and attending community events, you're not just a face in the crowd; you're a proactive member of the community. This visibility can be pivotal.

Similarly, a strong social media presence connects you with local businesses and potential patients, further establishing your practice as an integral part of the local healthcare ecosystem.

Certifications in your field are equally crucial. They don't just embellish your resume; they communicate to patients and insurance providers that you're committed to maintaining high standards in chiropractic care.

Here are four key impacts of networking and certifications on your medical practice:

  1. Enhanced Trust and Credibility: Certifications show dedication to your profession, fostering trust among your patients.
  2. Increased Referrals: Strong community ties through networking lead to more referrals, expanding your patient base.
  3. Up-to-date Practices: Continuing education ensures your practice remains compliant with the latest health standards and technologies.
  4. Financial Benefits: Understanding tax deductions related to certifications and networking can lead to significant savings, enhancing your practice's profitability.

Conclusion

As you embark on the financial management of your chiropractic clinic, consider leveraging the expertise of Altrust Services. By integrating effective strategies from staffing to software selection, and incorporating Altrust Services into your financial operations, you are setting a foundation for success. Adopting advanced RCM technologies, a specialty of Altrust Services, enhances your clinic's profitability and operational efficiency.

Continuous education in financial management, supported by resources from Altrust Services, will keep you abreast of the latest industry practices. It's important to always prioritize clear financial planning and budgeting, areas where Altrust Services can provide significant guidance and tools. Additionally, consider the value of networking and certifications, which Altrust Services can also assist with, ensuring you stay connected and certified in your field.

With the support of Altrust Services, you're not just running a clinic; you're strategically positioning your practice for long-term success and sustainability. Their comprehensive range of services will help streamline your financial processes, making your clinic more effective and focused on patient care rather than financial complexities.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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A Beginner’s Guide to Medical Accounting for Chiropractic Clinics

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PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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