loader image

7 Foolproof Ways to Track Cash Flow Like a Pro in Your Functional Medicine Clinic

Developing a Digital Marketing Plan for Your Ophthalmology Practice: A Roadmap with Altrust Services
Table of Contents
7 Foolproof Ways to Track Cash Flow Like a Pro in Your Functional Medicine Clinic

7 Foolproof Ways to Track Cash Flow Like a Pro in Your Functional Medicine Clinic

Managing the financial aspects of your functional medicine clinic can seem challenging, but it doesn’t have to be with the right strategies in place. By incorporating effective cash flow management techniques, you can ensure the financial health of your practice. Here are seven foolproof ways to optimize your clinic’s financial operations, with the support of Altrust Services.
  1. Optimize Accounts Receivable: Effective management of accounts receivable is crucial. Altrust Services offers solutions that can help streamline this process, ensuring that payments are received promptly and that your cash flow remains steady.
Utilizing their tools, you can reduce the time spent on billing and collections, allowing you to focus more on patient care.
  1. Robust Expense Tracking: Implementing advanced expense tracking mechanisms is key to maintaining control over your finances. Altrust Services provides innovative tools that integrate seamlessly into your existing systems, offering real-time insights into your expenditures and helping you to manage your budget more effectively.
  2. Budget Forecasting: With Altrust Services, you can take advantage of their sophisticated forecasting tools. These tools help you predict future financial scenarios, allowing you to make informed decisions about your clinic’s operations and investments.
  3. Financial Reporting: Regular financial reporting is essential to understand your clinic’s financial status. Altrust Services offers comprehensive reporting tools that provide detailed insights into your financial performance, helping you identify trends and areas for improvement.
  4. Cash Flow Analysis: Altrust Services can assist you in conducting detailed cash flow analyses. This analysis will help you understand the inflows and outflows of cash within your clinic, enabling you to optimize your financial strategy.
  5. Debt Management: Managing debt effectively is crucial for maintaining financial stability. Altrust Services provides guidance and tools to help you manage and reduce debt, ensuring that it doesn’t hinder your clinic’s financial health.
  6. Regulatory Compliance: Ensuring compliance with financial regulations is vital. Altrust Services stays abreast of the latest regulatory changes and can help you ensure that your clinic remains compliant, avoiding costly penalties and legal issues.
By partnering with Altrust Services, you can enhance the financial operations of your functional medicine clinic. Their tailored solutions are designed to meet the unique needs of clinics like yours, providing you with the tools and support needed to achieve and maintain financial stability. Explore how Altrust Services can transform your clinic’s operations and financial health by visiting their website at altrustservices.com.

Define Practice Cash Flow

Understanding cash flow is essential for managing a functional medicine clinic effectively. When you grasp what practice cash flow entails, you’re better equipped to ensure your clinic remains financially healthy and sustainable. Practice cash flow represents the movement of funds into and out of your clinic, reflecting income from various sources such as patient payments and insurance reimbursements, against the money spent on salaries, rent, and medical supplies. Effective cash flow management hinges on several key practices. Firstly, optimizing your accounts receivable is crucial. This involves not just ensuring that patients meet their payment obligations but also that insurance reimbursements are processed efficiently. By minimizing delays in these areas, you maintain a steady stream of revenue flowing into your clinic. Implementing efficient billing practices plays a significant role in this process. It’s not just about sending out invoices but ensuring those invoices are accurate, clear, and timely. Errors in billing can lead to disputes or delays, which directly impact your revenue collection and, consequently, your cash flow. Moreover, regular monitoring of your cash flow allows you to catch and address trends or issues before they escalate. This proactive approach enables you to make informed decisions about budgeting and financial planning, thus safeguarding your clinic’s operational capabilities.

Emphasize Accounts Receivable Management

To optimize your clinic’s financial health, it’s crucial to hone your collection processes, ensuring that your days in accounts receivable remain well under 50. Implementing robust A/R solutions can automate and streamline the follow-up on overdue accounts, significantly reducing the effort needed and shortening the collection cycle. Additionally, by regularly monitoring receivable metrics, you’ll be able to quickly identify and address any issues with outstanding payments, keeping your clinic’s cash flow healthy and consistent. Integrating advanced RCM technology can further enhance the efficiency of your billing processes, ensuring faster reimbursement and reduced errors.

Optimize Collection Processes

Efficient management of your accounts receivable is key to maintaining a healthy cash flow in your functional medicine clinic, ideally keeping days in A/R below 30-40 days to ensure timely collections. By focusing on this area, you’re not only safeguarding your revenue streams but also enhancing your clinic’s overall financial health. To optimize your payment collection mechanisms, start by implementing clear policies for upfront payments, including copays and outstanding balances. This approach minimizes the need for post-service collections and helps stabilize your cash flow. Regular reviews of your accounts receivable reports are crucial. They allow you to pinpoint any delays or issues in payment collection promptly. Incorporating RCM training for your staff can further streamline these processes, ensuring that they’re well-versed in the latest billing practices and compliance regulations. Training your staff effectively in medical billing and collection processes is vital. With a well-informed team, you can expect a smoother, more efficient handling of patient accounts and insurance claims. This training ensures that everyone understands the best practices for accounts receivable management, thereby reducing errors and improving cash inflow.

Implement A/R Solutions

Building on the foundation of optimized collection processes, implementing robust accounts receivable (A/R) solutions is your next step to solidify the financial health of your functional medicine clinic. To manage your cash flow effectively, you’ll need to focus on maintaining your days in A/R below 50, ideally between 30-40. This ensures timely collections and stabilizes your cash flow. Introducing clear payment mechanisms, such as upfront payments or structured payment plans, can significantly boost your clinic’s financial throughput and cut down on outstanding balances. Additionally, staying vigilant with A/R management solutions like automated reminder systems will help streamline your collections process. This reduces the burden on your staff and keeps your cash flow smooth. Regularly reviewing your A/R reports is crucial. It lets you pinpoint outstanding payments quickly and prioritize them to prevent revenue slippage. Moreover, training your team on proper billing standards and coding accuracy is essential. Accurate billing minimizes delays caused by errors in claims submissions, which in turn, enhances your overall cash flow management. With the aid of advanced tools from Altrust Services, your clinic can further reduce errors and improve financial reporting. This comprehensive approach will ensure that your clinic not only survives but thrives financially.

Monitor Receivable Metrics

Monitoring your receivable metrics closely will dramatically enhance your clinic’s ability to manage cash flow effectively. Knowing the status of your Accounts Receivable (A/R) and keeping the average days below 50, ideally between 30-40, ensures timely cash inflows which are crucial for maintaining a healthy business operation. Here’s how you can tighten up your A/R management:
  1. Regularly Review A/R Reports: This helps you spot outstanding payments quickly. Fast identification leads to faster action, reducing the risk of overdue accounts.
  2. Implement Clear Payment Collection Processes: Establish and maintain mechanisms that simplify and expedite the collection of payments from patients. This consistency is key to improving your clinic’s cash flow.
  3. Utilize A/R Management Solutions: These tools can streamline your collection efforts, automate reminder systems, and enhance overall efficiency, making it easier to monitor receivable metrics.
  4. Refine Collection Strategies Regularly: Adapt your approach to align with changing patient behaviors and payment trends, ensuring that your cash flow remains robust.
Adding to this, leveraging advanced technology through outsourcing can further reduce the administrative burden, allowing more focused efforts on crucial financial operations like A/R management. This integration not only simplifies processes but also enhances accuracy in tracking and managing cash flow.

Streamline Claims Submission

To enhance your clinic’s cash flow, it’s crucial to streamline the claims submission process. Timely submission can significantly boost your revenue, as it reduces the gap between service delivery and payment receipt. Aim to keep this timeline under 48 hours to maximize efficiency. By doing so, you’ll notice a quicker turnaround in payments, which is essential for maintaining a healthy cash flow. Integrating automation tools in your billing systems can be a game-changer. These tools help increase the accuracy and efficiency of claims submissions, achieving clean claim rates above 99%. This means fewer errors, less rework, and more consistent cash inflows. Practice management software plays a pivotal role here, seamlessly integrating with your billing software to ensure smooth operations and fewer interruptions in your revenue cycle. Incorporating advanced technologies from outsourced RCM services can further streamline your claims process, leveraging expertise that improves billing accuracy and compliance. Another key aspect is to regularly train your staff on the latest coding practices and billing regulations. This reduces the likelihood of documentation errors that can delay claims processing. An informed team is your best defense against these potentially costly errors. Lastly, keeping an eye on your submission timelines through regular monitoring and internal audits identifies bottlenecks that could be slowing down your claims process. Addressing these issues promptly ensures that your claims submission process is as efficient as possible, thereby improving your clinic’s overall cash flow. Implementing these strategies won’t only streamline your claims submission but also enhance the financial health of your practice, ensuring that you’re reimbursed quickly and accurately for the services you provide.

Enhance Eligibility Verification

As you enhance eligibility verification in your clinic, it’s crucial to streamline insurance checks to ensure that patient coverage is accurately validated before services are provided. By preventing claim denials effectively, you not only safeguard your clinic’s cash flow but also minimize the financial burden on your patients. Additionally, optimizing discussions about financial responsibilities with patients at the outset can lead to more timely payments and foster a transparent healthcare environment. Implementing advanced analytics tools can further enhance the accuracy of these verifications, reducing the risk of billing errors and improving overall financial health.

Streamline Insurance Checks

Implementing automatic eligibility verification systems in your clinic can significantly cut down on claim denial rates by ensuring patient coverage is confirmed before any services are provided. Here’s how you can ensure your patients are covered and streamline your cash flow:
  1. Integrate Verification with Billing Software: Connect your automatic eligibility tools directly to your billing system. This integration not only saves time but also enhances operational efficiency, allowing your staff to focus more on patient care rather than administrative tasks.
By automating this integration, the system can minimize errors compared to traditional methods, thereby reducing the chances of claim denials due to data discrepancies.
  1. Educate Patients on Their Coverage: During the insurance verification process, take the opportunity to educate your patients about their insurance coverage and financial responsibilities. This transparency builds trust and can speed up the payment process.
  2. Utilize Advanced Verification Tools: Employ tools that automatically update and verify patient information. This minimizes errors due to outdated or incorrect data, reducing claim denials and ensuring smoother cash flow.
  3. Monitor and Review Processes: Regularly check the effectiveness of your eligibility verification processes. Identifying and improving areas of inefficiency helps maintain high accuracy and streamlined cash flow in your clinic.

Prevent Claim Denials

Nearly every functional medicine clinic faces the challenge of claim denials, but with enhanced eligibility verification, you can significantly reduce these issues. By implementing automatic eligibility verification systems, you’re ensuring that patient insurance coverage is confirmed before any services are rendered. This leads to smoother billing processes and helps improve cash flow. The integration of billing software with eligibility checking tools allows you to quickly inform patients about their financial responsibilities, enhancing transparency and trust. Regular staff training on the latest insurance regulations and billing practices is crucial. It can significantly decrease documentation errors that often contribute to claim denials. Furthermore, utilizing a streamlined process for collecting and verifying patient insurance information prior to appointments can prevent issues that might otherwise shift payment responsibility to patients. This is key in maintaining a steady revenue flow. Integrating systems that automate eligibility verifications and flag errors can further enhance accuracy, ensuring that potential coding and billing discrepancies are addressed proactively. This strategic approach not only minimizes denials but also boosts operational efficiency by reducing the time spent on reprocessing rejected claims. Lastly, take time to analyze reasons for past claim denials and make the necessary adjustments. Achieving clean claim rates of 99% or higher not only maximizes revenue but also minimizes disruptions to your clinic’s financial health. These steps collectively ensure a robust approach to managing cash flow by reducing claim denials.

Optimize Patient Discussions

Before any services are rendered at your clinic, it’s crucial to conduct automatic eligibility verification using integrated billing software. This step ensures a smoother patient intake process and helps maintain cash flow predictability by minimizing claim denials. Here’s how you can optimize patient discussions and enhance eligibility verification:
  1. Educate on Insurance Benefits: During initial consultations, thoroughly explain to patients their insurance benefits and coverage options. This transparency builds trust and helps patients understand their financial responsibilities, potentially improving your clinic’s payment rates.
  2. Use Real-Time Update Tools: Implement tools that provide real-time updates on patient insurance status to avoid processing delays and incorrect billing information. This keeps your data accurate and reduces the risk of claim denials.
  3. Regular Process Reviews: Continuously assess and refine your eligibility verification process. Provide ongoing training for your staff to keep them updated on the latest insurance regulations and practices, ensuring efficient and compliant operations.
  4. Establish Clear Communication: Create transparent communication channels with patients about their coverage status and any expected out-of-pocket costs. This clarity encourages timely payments and elevates patient satisfaction, contributing to a steady cash flow.

Prioritize Denial Management

To effectively boost your clinic’s cash flow, start by establishing a systematic process for analyzing claim denials. By digging into the reasons behind denied claims, you’ll pinpoint common issues, enabling you to take corrective actions that not only reduce denials but also enhance your clinic’s financial health. It’s essential to prioritize denial management, as this focus can transform your revenue cycle management (RCM) and stabilize your cash flow. Implement regular training for your billing staff. Keeping everyone informed about the latest coding standards and documentation requirements greatly reduces the chances of claim denials. This proactive step ensures your claims are processed smoothly the first time around, speeding up payments and improving cash flow. Don’t overlook the power of denial management software. Such tools are crucial for tracking claims throughout the payment cycle. They allow for quick identification of denied claims and enable faster corrections and resubmissions. This technology not only saves time but also helps in recovering funds more efficiently, keeping your cash flow steady. Moreover, maintaining a detailed denial management report is invaluable. This report should highlight trends and patterns in denials, offering insights that help you proactively address issues before they become recurrent. By understanding these patterns, you can fine-tune your billing processes and improve claims processing efficiency. Lastly, consider collaborating with RCM partners who specialize in denial management. Their expertise and resources can be a game-changer, leading to better claim outcomes and more consistent cash flow for your practice. These partners can offer customized solutions that cater specifically to the unique needs of your functional medicine clinic.

Optimize Expense Tracking

Implementing cloud-based accounting software transforms how you track and analyze expenses in your functional medicine clinic. This software not only provides real-time tracking but also enables you to categorize and scrutinize your spending patterns effectively. Here’s how you can optimize expense tracking and maintain robust financial control:
  1. Real-Time Expense Tracking: Use cloud-based software to monitor expenses as they occur. This real-time insight helps you understand where your money goes and ensures that your budget aligns with your clinic’s financial goals.
  2. Regular Budget Reviews: It’s crucial to update your budget regularly to reflect any changes in operational costs. This proactive approach allows you to identify potential savings and make timely adjustments, thus enhancing your cash flow management.
  3. Digital Submission of Invoices: Implement expense management tools that enable your staff to submit invoices and receipts digitally. This method streamlines the approval process, cuts down on paperwork, and reduces the risk of manual errors, making your expense tracking more efficient.
  4. Monthly Expense Audits: Conduct thorough audits of your expense reports each month. This practice helps pinpoint discrepancies or unusual spending, which is vital for maintaining accountability and preventing financial leaks.

Implement Financial Training

With financial training, your staff’s comprehension of billing standards can significantly improve, leading to a 25% reduction in claim denials due to enhanced coding accuracy. When you implement financial training, not only does it iron out the kinks in your billing processes, but it also shores up your clinic’s financial health by ensuring that everyone’s on the same page regarding patient billing practices. Regular financial training sessions are crucial. They empower your team to manage accounts receivable more effectively, with a target to keep days in A/R below 40. This proactive approach directly boosts your clinic’s cash flow, keeping the financial pulse of your practice strong and steady. Moreover, training in cash flow management helps your team pinpoint and rectify inefficiencies. This could lead to a 15% increase in cash collections through more effective collection strategies. Moreover, educating your staff on financial forecasting equips them to contribute meaningfully to cash flow projections. This foresight allows your clinic to anticipate financial hurdles early and adapt operations accordingly, ensuring you’re always a step ahead in financial management. Lastly, consistent focus on patient billing practices through training can streamline these processes, potentially cutting down outstanding patient balances by 20%. This not only stabilizes your cash flow but also enhances patient satisfaction as they encounter fewer billing issues. Incorporating these training sessions into your clinic’s routine isn’t just an investment in your staff—it’s a strategic enhancement of your clinic’s overall financial health. You’ll see the difference not just in numbers, but in the everyday ease of managing your practice’s finances.

Conclusion

By implementing these seven strategies in your functional medicine clinic, you’ll master cash flow management effectively. Establish a strong system for managing accounts receivable, perhaps utilizing tools like those offered by Altrust Services, which can streamline your financial operations. Automate claims submissions using advanced software solutions, a service Altrust Services excels in, ensuring timely and accurate billing. Verify eligibility meticulously, leveraging Altrust Services’ verification solutions to minimize claim denials and optimize revenue. Manage denials efficiently by adopting Altrust Services’ comprehensive denial management systems, which can help you understand and rectify claim rejections quickly. Employ cloud-based software for tracking expenses, such as the robust financial management tools available through Altrust Services, to maintain a clear view of your financial status. Conduct thorough budget reviews with insights from Altrust Services’ financial experts to ensure your spending aligns with your clinic’s goals. Lastly, ensure your staff is financially literate by providing training resources available through Altrust Services. These resources can help your team understand the nuances of healthcare finance, enabling better management of your clinic’s financial health. Adopting these practices, with the support of Altrust Services, will enhance financial stability, reduce errors, and sustain your clinic’s growth, securing a healthier future for both your patients and your business.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

Facebook
Twitter
LinkedIn
Pinterest
Reddit
Tumblr
Skype
Telegram
Digg
Pocket
WhatsApp
X
Threads

7 Foolproof Ways to Track Cash Flow Like a Pro in Your Functional Medicine Clinic

See Our Pricing

PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
Skip to content