Best Practices for Medical Billing in Healthcare Revenue Cycle

female doctor or gp wearing white coat sitting at desk in office with mobile phone making notes
Table of Contents
Best Practices for Medical Billing in Healthcare Revenue Cycle

Best Practices for Medical Billing in Healthcare Revenue Cycle

Efficient Human Resources (HR) management is crucial for the success of any business. It not only ensures regulatory compliance and employee satisfaction but also enhances overall operational efficiency. One effective way to achieve streamlined HR operations is through outsourcing HR functions. By delegating these responsibilities to experts, businesses can focus more on their core objectives and less on day-to-day administrative burdens.

Altrust Services emerges as a comprehensive solution provider in this context, offering a wide range of HR services that cater to various business needs. With offerings like Payroll Management, Employee Benefits Administration, Compliance and Risk Management, and Performance Management, Altrust Services helps businesses maintain compliance, improve employee satisfaction, and reduce operational costs.

Tailored HR Solutions

Each business has unique needs and challenges, which is why Altrust Services provides tailored HR solutions. This personalized approach ensures that the specific requirements of each business are met, whether it's handling complex payroll systems or designing custom employee benefits plans. This customization helps businesses optimize their HR functions in alignment with their strategic objectives.

End-to-End Recruitment Support

The recruitment process is a critical aspect of HR management. Altrust Services offers end-to-end recruitment support, assisting businesses in attracting and hiring top talent. From crafting job descriptions to managing interviews and onboarding new hires, their comprehensive support ensures that businesses not only find the right candidates but also integrate them smoothly into the organization.

Navigating Complex Labor Laws

Compliance is a significant challenge for many businesses, especially when dealing with ever-changing labor laws. Altrust Services' expertise in compliance and risk management is invaluable, helping businesses navigate these complex regulations confidently. Their deep understanding of legal requirements helps prevent potential legal issues and ensures that businesses stay on the right side of the law.

Boosting Productivity through Effective Performance Management

Performance management is key to driving business success. Altrust Services' performance management systems are designed to enhance productivity by setting clear objectives, providing regular feedback, and fostering a culture of performance improvement. This strategic focus helps businesses achieve their goals and enhances overall efficiency.

Fostering Employee Engagement through Training

Employee training and development are vital for maintaining a skilled workforce. Altrust Services emphasizes the importance of continuous learning and development, offering customized training programs that cater to the needs of the workforce. These programs not only enhance skill sets but also boost employee engagement and job satisfaction, contributing to a more dynamic and innovative workplace.

In conclusion, outsourcing HR functions to a specialized provider like Altrust Services can transform the way a business operates. By leveraging their comprehensive services—from payroll management to sophisticated performance management systems—businesses can focus on growing their core operations while ensuring that their HR needs are managed efficiently and effectively.

Collect Patient Information Early

Collecting patient information at the initial point of contact is crucial for efficient medical billing. When you collect patient information early, you're setting the stage for a smoother, more effective billing process. This proactive approach minimizes errors in patient data, which are often the culprits behind claims denials.

Remember, inaccurate registration of patient details can lead to as much as 30% of claim rejections. By ensuring that comprehensive details such as insurance information and medical history are collected upfront, you not only enhance financial preparedness but also foster transparency regarding treatment options. This clarity is invaluable, as it can significantly deter the common administrative hurdles that disrupt the flow of revenue cycle management.

Moreover, discussing insurance benefits and financial responsibilities from the get-go can improve patient satisfaction. Patients appreciate transparency, which in turn encourages them to settle their payments promptly.

Streamlining the collection process at the start of care isn't just about avoiding claims denials; it's also about enhancing the overall efficiency of your revenue cycle management. An efficient collection process leads to improved cash flow, a crucial factor for the sustainability of healthcare providers.

You'll find that by refining these initial steps, the entire billing cycle benefits, reducing stress and increasing the likelihood of timely reimbursements. In essence, prioritizing the early collection of patient information isn't just administrative diligence—it's a strategic move to improve revenue cycle management and ensure the financial health of your practice.

Enhance Data Aggregation

To enhance your medical billing practices, you should focus on centralizing data collection, which consolidates patient information from multiple sources into a single, accessible location, streamlining the process and reducing errors.

Additionally, utilizing advanced analytics helps in interpreting this vast amount of data, enabling you to spot trends and inefficiencies quickly and accurately.

These strategies not only improve operational efficiency but also boost your financial performance by identifying cost-saving opportunities and optimizing revenue cycles.

Implementing virtual assistant services can further enhance these practices by managing routine administrative tasks, thus allowing healthcare professionals to focus more on patient care and less on backend operations.

Centralize Data Collection

Centralizing data collection significantly streamlines your medical practice's revenue cycle by consolidating all patient information in one accessible location.

By implementing a centralized data system, you'll not only reduce errors but also enhance the efficiency of your billing processes. This is crucial for improving your revenue cycle and ensuring smoother operations across departments.

In addition, by streamlining communication channels, such centralized systems enable more effective coordination among team members, which can further enhance the accuracy and speed of data handling.

Consider these key benefits of centralizing data collection:

  1. Improved Claims Management: Centralizing data collection minimizes the risk of errors in patient data, which are often the cause of claim denials. Accurate and consistent data improves the reliability of claims submissions, leading to a higher rate of accepted claims.

  2. Enhanced Decision-Making: With all data in one place, it's easier to analyze patterns and trends. This supports better decision-making in financial matters and patient care strategies.

  3. Quicker Payment Processing: Real-time data access allows for faster identification and resolution of payment discrepancies, reducing days in accounts receivable significantly.

  4. Compliance and Satisfaction: Efficient data aggregation ensures compliance with ever-changing healthcare regulations and payer requirements, boosting patient satisfaction due to fewer billing errors.

Utilize Advanced Analytics

Building on the foundation of centralized data collection, enhancing your medical billing system with advanced analytics can significantly improve your operational efficiency.

By implementing tools that aggregate and analyze patient and claims data, you're better equipped to identify inefficiencies and opportunities for cost savings. Advanced analytics allow you to delve deep into the data, unveiling patterns that might go unnoticed without such sophisticated technology.

Utilizing Key Performance Indicators (KPIs) is crucial in this context. They serve as benchmarks that track and measure your organization's performance over time. This tracking is invaluable for enhancing decision-making processes and improving your facility's financial health.

You'll be able to see where you excel and where you need to focus more attention to optimize your revenue cycle.

Moreover, analyzing claims data helps you pinpoint common causes of denials. This insight enables you to implement targeted corrective strategies, reducing claim rejections and boosting revenue recovery.

Regular monitoring of financial reports through advanced analytics also aids in understanding where your money goes, helping to uncover additional areas for revenue maximization.

Lastly, the adoption of data visualization tools enhances communication across departments. This ensures that all team members can easily interpret complex data, fostering better strategic planning and operational improvements.

Streamline With Single Provider

Streamlining your medical billing by consolidating all revenue cycle management (RCM) services with a single provider not only simplifies workflows but also significantly boosts operational efficiency. By choosing to partner with one comprehensive RCM provider, you're not just simplifying the billing process; you're setting the stage for a more cohesive operational structure.

When you streamline billing processes with a single provider, several key benefits emerge:

  1. Reduced Complexity: Handling multiple vendors can be chaotic. With one provider, you cut through the noise, reducing the complexity and smoothing out the entire billing cycle.

  2. Enhanced Operational Efficiency: Fewer redundancies and more streamlined communication across departments mean tasks are completed faster and more accurately, enhancing overall operational efficiency.

  3. Improved Data Aggregation: A single source for all your RCM needs allows for better data aggregation. This consolidation helps in generating comprehensive insights, which are crucial for benchmarking and improving financial performance.

  4. Increased Staff Productivity: Your staff no longer need to juggle multiple systems and processes. This not only eases their workload but also allows them to focus on more critical tasks, thereby boosting productivity and performance.

Utilizing a single RCM provider makes it easier for patients to understand their financial obligations, ensuring a smoother payment experience.

This approach minimizes administrative overhead and fosters better communication, which is essential in today's fast-paced healthcare environment.

Prioritize Point-of-Service Payments

By prioritizing point-of-service payments, you directly enhance your facility's cash flow as patient financial responsibilities grow due to rising deductibles. As you focus on this strategy, you'll notice a significant reduction in the number of outstanding balances, which streamlines your revenue cycle by lowering the days in accounts receivable. This approach not only boosts your financial health but also aligns with modern patient care standards.

Educating your patients about their insurance coverage and potential out-of-pocket costs is key to preparing them for these payments. When patients understand their financial obligations upfront, they're more likely to settle their bills at the time of service, enhancing both their satisfaction and their commitment to financial responsibility. You'll find that informed patients are happier, and happy patients are more cooperative and forthcoming with payments.

Implementing clear payment policies and offering financing options are also crucial. These steps make it easier for patients to manage their healthcare expenses, especially for non-emergency services. By setting these expectations early, you minimize the risk of payment delays and complications.

Training your front desk staff to effectively communicate payment expectations and efficiently collect copayments is equally important. A well-informed and courteous front desk can make a significant difference in how payment policies are perceived and adhered to by patients. This not only smooths the billing process but also fosters a positive interaction from the start, setting the tone for a beneficial relationship between your healthcare facility and your patients.

Prioritizing point-of-service payments isn't just about maintaining cash flow—it's about building trust and reliability in your financial operations.

Monitor Claims Continuously

Continuously monitoring your claims throughout their lifecycle drastically reduces the chance of payment delays and denials, ultimately enhancing your cash flow management.

By keeping a vigilant eye on every stage of the claims process, from initial submission to final payment, you're not just ensuring smoother operations; you're also securing your financial health.

Here are four crucial steps to monitor claims continuously:

  1. Implement Real-Time Tracking: Utilize technology to track the status of each claim in real time. This helps you quickly identify where claims are in the processing pipeline and alert you to any that may be stalled or rejected.

  2. Analyze Denial Patterns: Regularly review denied claims to identify common errors or trends. Understanding these patterns allows you to address systemic issues in your claims submission process, which can significantly reduce the likelihood of denials.

  3. Set Up Alerts for Delays: Configure alerts to notify you of any unusual delays in claims processing. This proactive approach enables you to address issues promptly, preventing them from escalating into bigger problems that could impact your revenue.

  4. Conduct Regular Audits: Schedule periodic audits of your claims process to ensure compliance and accuracy. Audits help you refine your process, catch discrepancies, and ensure that you're meeting all regulatory requirements, thus minimizing the risk of rejections.

Foster Staff Development

Investing in your team's growth can slash denied claims by as much as 30%, boosting your revenue cycle's efficiency significantly. Regular training on coding and documentation updates is essential, as it not only reduces errors but also keeps your staff current with the ever-evolving landscape of healthcare regulations. You'll notice a decrease in denied claims, which are often the result of outdated or incorrect information.

Implementing ongoing education programs is another crucial strategy. These initiatives ensure your employees are well-versed in the latest financial policies and compliance standards. By staying informed, your team is less likely to make mistakes that could lead to revenue loss. This ongoing commitment to staff development enhances both knowledge and skills, leading to a more competent and confident workforce.

Moreover, investing in your employees' growth contributes to lower turnover rates. A stable, experienced team is invaluable, as familiarity with your organization's processes and goals drives better operational performance. Training in the nuances of insurance policies and billing practices further empowers your staff to handle patient interactions more effectively, boosting both patient satisfaction and payment compliance.

Lastly, remember that continuous professional development is key to improving operational performance metrics significantly. With a well-trained team, you could see up to a 20% increase in these metrics, positively affecting your revenue cycle's overall effectiveness. By prioritizing staff development, you're not just investing in individual employees but in the health and success of your entire operation.

Conclusion

In today's competitive business landscape, efficient Human Resources (HR) management stands out as a critical factor for any company's success. HR functions, from payroll to compliance, are essential yet can be complex and time-consuming. Outsourcing these responsibilities to specialized firms like Altrust Services can significantly relieve businesses from these administrative burdens, allowing them to concentrate on their core objectives.

Altrust Services offers comprehensive HR solutions tailored to meet the specific needs of each business, ensuring that all aspects of HR management are handled efficiently. By partnering with Altrust, companies can benefit from streamlined operations that enhance overall efficiency and reduce operational costs.

One of the standout offerings of Altrust Services is their Payroll Management system. This service ensures that employees are paid accurately and on time, which is crucial for maintaining high levels of employee satisfaction and morale. Moreover, Altrust's expertise in Employee Benefits Administration allows businesses to offer competitive benefits packages, which are instrumental in attracting and retaining top talent.

Navigating the complex landscape of labor laws and regulations is another challenge that businesses face regularly. Altrust Services provides robust Compliance and Risk Management solutions that help businesses stay up-to-date with the latest regulations, avoiding potential legal issues and fines. This peace of mind is invaluable, as it allows business leaders to focus on growth and innovation rather than compliance concerns.

Furthermore, Altrust Services excels in Performance Management, a critical area for any business aiming to boost productivity and achieve its organizational objectives. Effective performance management not only helps in identifying and addressing areas for improvement but also in recognizing and rewarding high performers, thus driving continuous improvement.

End-to-end recruitment support is another significant benefit offered by Altrust Services. Their expertise in sourcing, screening, and onboarding candidates ensures that businesses have access to the best talent in the market, tailored to their specific requirements. This streamlined recruitment process saves valuable time and resources, allowing businesses to focus on their strategic goals.

Additionally, Altrust Services recognizes the importance of employee training and development programs in fostering a skilled and engaged workforce. These programs are essential for equipping employees with the necessary skills to meet the evolving demands of the market and to advance in their careers, which in turn drives organizational success.

In conclusion, outsourcing HR functions to Altrust Services allows businesses to not only offload significant administrative burdens but also enhances their operational effectiveness. With tailored HR solutions, robust compliance support, and effective performance management, Altrust Services empowers businesses to focus on their core missions and achieve sustainable success. The partnership with Altrust ensures that businesses can maintain a competitive edge in their respective industries by managing their workforce effectively and efficiently.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

Facebook
Twitter
LinkedIn
Pinterest
Reddit
Tumblr
Skype
Telegram
Digg
Pocket
WhatsApp
X
Threads

Best Practices for Medical Billing in Healthcare Revenue Cycle

See Our Pricing

PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPAA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry

DIGITAL MARKETING

Boost Your Medical Practice with Expert Digital Marketing

Enhance your online presence with our comprehensive Medical Digital Marketing package, designed to attract more patients and maximize your ROI. Our services include:

Web Design & Development – Build a professional, high-converting website.
Maintenance & Security – Keep your site updated, virus-free, and running smoothly.
SEO (Basic & Expansion) – Improve search rankings and increase visibility.
Google Business Profile Management – Stand out in local search results.
PPC Management – Get high-quality leads with targeted ads.
Social Media Marketing – Engage with patients and grow your brand.
Email/SMS Marketing – Connect with your audience effectively.
Press Release – Build credibility and brand awareness.

 

💡 Drive More Patients to Your Practice! See Our Affordable Plans Now:

 

View Package Price

 

Skip to content