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Managing Patient Eligibility Verification for Chiropractic Treatments

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Managing Patient Eligibility Verification for Chiropractic Treatments

Managing Patient Eligibility Verification for Chiropractic Treatments

If you're at the helm of a chiropractic office, you've likely faced the challenges of patient eligibility verification. Ensuring that each patient is covered before treatment is not just beneficial; it's essential for the smooth operation of your practice. Altrust Services offers solutions that could significantly streamline this process, enhancing both your workflow and patient satisfaction.

Integration of Eligibility Verification Tools

With tools like those offered by Altrust Services, integrating eligibility verification into your existing systems can be more seamless than you might expect. However, it's crucial to evaluate how effectively these tools can blend with your current operations:

  • Seamless System Compatibility: Altrust Services ensures that their tools are compatible with a wide range of existing office systems, which minimizes disruptions during the integration process.

  • Reduction in Denials: By using Altrust Services, your practice can experience a significant decrease in claim denials due to eligibility issues, which in turn can enhance your practice revenue.

  • Time Efficiency: The automation features provided by Altrust Services can save considerable time, allowing your staff to focus more on patient care rather than administrative tasks.

Potential Challenges and Solutions

While the promise of reduced denials and time savings is enticing, it's important to consider potential challenges that might arise during the implementation of new verification tools:

  • Initial Learning Curve: Staff may require training to effectively use Altrust Services' tools. Allocating time for comprehensive training sessions can mitigate this challenge.

  • Integration Costs: There might be upfront costs associated with integrating new tools from Altrust Services. However, the long-term savings and benefits often outweigh these initial expenses.

Unforeseen Implications on Practice Efficiency

Integrating new tools from Altrust Services into your chiropractic practice could also have some unforeseen positive implications:

  • Improved Patient Satisfaction: Faster verification processes lead to less waiting time for patients, directly boosting their overall satisfaction.

  • Enhanced Practice Reputation: Efficient operations can enhance your practice's reputation, potentially attracting more patients.

  • Data Security: Altrust Services prioritizes the security of patient information, which is crucial in maintaining trust and compliance with HIPAA regulations.

Adopting eligibility verification tools from Altrust Services can bring substantial benefits to your chiropractic practice, from improving operational efficiency to enhancing patient satisfaction. While challenges may arise, the potential for a smoother, more efficient workflow that aligns with patient needs and practice growth makes these tools a worthy consideration.

Importance of Insurance Verification

While managing patient eligibility for chiropractic treatments, it's crucial to verify insurance coverage thoroughly to prevent financial setbacks. The insurance verification process not only ensures that the services your chiropractic practice provides are covered but also minimizes the risk of claims denial which can severely impact your practice financially.

With $262 billion in claims denials reported in 2018, it's evident why meticulous verification is vital. Outsourcing this process can lead to enhanced operational efficiency and reduce the burden on your staff, allowing them to focus more on patient care than administrative tasks.

You're aware that only a fraction of Americans have full insurance coverage for chiropractic services, making the verification process complex. Using patient eligibility verification software, you can streamline this process, reducing the administrative tasks that often burden your staff. This software helps in real-time insurance verification, offering up-to-date details on patient coverage, which is critical in setting expectations for out-of-pocket costs and covered services.

Moreover, claims submissions that are preemptively checked for coverage discrepancies are less likely to be denied. Remember, claims denials not only delay payments but can also damage patient-provider relationships if out-of-pocket costs are unexpectedly high.

Real-time verification plays a pivotal role here; it provides clarity and trust, ensuring that both parties are on the same page regarding financial responsibilities and insurance coverage limits.

Efficient verification processes are indispensable in today's fast-paced healthcare environment. They not only enhance profitability by reducing the incidence of unpaid services but also ensure that your chiropractic practice can provide timely and uninterrupted care.

Thus, investing time and resources in effective insurance verification isn't just good practice—it's essential for your business's sustainability and growth.

Introducing CT Verify

As you explore CT Verify, you'll find it's a robust tool tailored to streamline your chiropractic practice's administrative duties by automating the often cumbersome patient insurance verification process.

This service not only offers real-time updates on patient eligibility and benefits but also integrates seamlessly with ChiroTouch Advanced, enhancing both your workflow efficiency and revenue.

By accurately automating insurance checks, CT Verify significantly reduces the incidence of claim denials and coding errors, which are critical to maintaining a healthy cash flow and providing a reliable patient experience.

Leveraging advanced analytics tools similar to those in outsourced RCM, CT Verify can predict and mitigate potential billing discrepancies before they impact your practice.

CT Verify Features

Introducing CT Verify, a cloud-based service that effortlessly connects your chiropractic practice to a comprehensive network of insurance payers.

As you dive into the world of CT Verify, you'll discover a suite of features designed to streamline your administrative tasks and enhance the overall efficiency of your practice.

Here are the key features of CT Verify:

  1. Automated Patient Eligibility Verification: Instantaneously connects to insurance providers to check patient eligibility, ensuring you're always equipped with the latest coverage information.

  2. Real-Time Updates and Comprehensive Patient Records: Provides up-to-the-minute updates on patient coverage and integrates this data into patient records, maintaining a complete and accurate history that's easy to access.

  3. Enhanced Claim Submission Accuracy: Minimizes coding errors and misclassifications, drastically reducing claim denials and speeding up the reimbursement process.

Leveraging advanced RCM solutions, CT Verify also aids in reducing manual labor, allowing your staff to focus more on patient care rather than administrative tasks.

Benefits of CT Verify

CT Verify offers numerous advantages for your chiropractic practice, streamlining processes and boosting your bottom line. By connecting to a vast network of insurance payers, this cloud-based service provides real-time updates on insurance eligibility, ensuring the accuracy of patient insurance information and claim submissions. This automated verification reduces the risk of coverage issues and helps you avoid unpaid services that can negatively impact profitability.

With CT Verify, you'll find that manual workload significantly decreases. The system automates data entry and retrieval, saving your staff over 20 hours monthly, which can now be redirected towards enhanced patient care. This automation not only streamlines patient check-in but also integrates seamlessly with ChiroTouch Advanced, ensuring that benefits coverage is linked with appointments for comprehensive and accessible patient records.

Furthermore, the auto-check feature of CT Verify alerts your staff to potential coverage issues before services are rendered, effectively helping to reduce claim denials. Practices using CT Verify have reported an impressive average increase in revenue by 56%, demonstrating its pivotal role in enhancing operational efficiency and financial performance.

Enhanced revenue cycle management strategies, as part of comprehensive medical billing services, ensure that such automated systems contribute significantly to the financial health of your practice. This tool is a game-changer in managing patient eligibility verification for chiropractic treatments.

Enhancing Workflow With CT Verify

Streamlining your chiropractic practice's workflow becomes seamless with CT Verify, which automates the patient insurance verification process. By implementing this tool, you're not just expediting the check-in process; you're also enhancing the accuracy and efficiency of your entire insurance and billing operations.

The integration with systems like ChiroTouch Advanced offers real-time updates on patient eligibility and benefits, centralizing information and reducing the need for multiple data entries. Integrating CT Verify aligns with advanced strategies to optimize billing operations and reduce administrative errors.

Imagine how CT Verify could transform your daily operations:

  1. Reduced Administrative Burden: Automating verification frees up your staff's time, allowing them to focus more on patient care rather than tedious administrative tasks.

  2. Decreased Claim Denials: With pre-visit eligibility checks, CT Verify alerts you to coverage issues, drastically cutting down on claim rejections and the need for re-submissions.

  3. Increased Revenue: Users report a significant uptick in earnings—an average increase of 56% in revenue—stemming from more efficient claim handling and reduced coding errors.

CT Verify not only streamlines the verification of patient benefits but also plays a crucial role in minimizing claim denials through its automated verification features.

The service's auto-check feature proactively addresses potential coverage discrepancies before services are rendered, thereby expediting the reimbursement process. Moreover, the accuracy in claims submission is greatly enhanced, reducing coding errors and misclassifications, which are often the root of financial instability in healthcare practices.

This level of automation in managing insurance and eligibility directly translates into better financial outcomes for your practice.

CT Verify and ChiroTouch Integration

By integrating with ChiroTouch Advanced, CT Verify elevates your practice's efficiency to new heights, offering real-time insurance eligibility verification directly within your practice management system. This seamless integration ensures that you're not just checking off a task; you're enhancing the entire flow of patient management from the moment they schedule an appointment.

With CT Verify, you can access comprehensive eligibility information, reducing the risk of claim denials and improving your cash flow significantly. When you incorporate CT Verify with ChiroTouch, you're not only verifying insurance; you're ensuring that each piece of patient information is accurately reflected in their profile.

This integration supports your billing processes by preemptively addressing coverage discrepancies before they become costly errors. You'll notice that your practice can avoid the common pitfalls that often disrupt a smooth billing cycle.

Moreover, the link between patient appointments and their insurance benefits in ChiroTouch ensures that you have all necessary information at your fingertips at the time of service. This capability not only streamlines the check-in process but also speeds up billing and reimbursement cycles.

You're not just saving time; you're enhancing the accuracy of your claims and minimizing manual data entry, which often leads to errors. By leveraging advanced technologies, CT Verify and ChiroTouch help maintain compliance with healthcare regulations, ensuring fewer disruptions due to non-compliance issues.

Practitioners using this integrated system have reported saving over 20 hours a month on administrative tasks. Additionally, they've seen an average revenue increase of 56%, a testament to how effective the integration of CT Verify and ChiroTouch can be for your chiropractic practice.

As you continue to utilize these tools, you'll find that your practice not only operates more efficiently but also provides a better service to your patients.

User Feedback and Support

As you explore user feedback on CT Verify, you'll find that insights gathered from user experience are crucial; they not only reflect how chiropractic practices save substantial time and increase revenue but also guide future enhancements.

The integration of AI and automation, as seen in advanced HR tools, is beginning to play a significant role in streamlining processes like patient eligibility verification, further boosting efficiency and accuracy.

You have access to robust support resources, including webinars and eBooks, which are essential for maximizing the software's benefits and ensuring you can fully leverage its features.

Moreover, engaging with the dedicated user community can significantly impact your practice by allowing you to share challenges and solutions, thereby optimizing your insurance verification processes.

User Experience Insights

User testimonials reveal a substantial boost in operational efficiency, with many chiropractic practices saving over 20 hours each month thanks to streamlined eligibility verification processes.

This not only simplifies claims processing but also optimizes your staff's workflow, allowing more focus on patient care rather than administrative tasks. High satisfaction rates among users point to significant improvements in managing the revenue cycle and securing insurance benefits.

Integration of Electronic Health Records aids in simplifying the clinical and financial data management, enhancing the accuracy and efficiency of insurance verification processes.

Here's how these changes might look in your medical practice:

  1. Increased Time Savings: You'll spend less time on phone calls with insurance companies. Imagine reallocating those hours into patient appointments or staff development.

  2. Enhanced Revenue Cycle Management: With efficient insurance verification, you're less likely to encounter discrepancies in claims processing, leading to faster reimbursements and improved cash flow.

  3. Boosted Staff Efficiency: Your team can access patient insurance details swiftly, reducing the frustration of manual entry errors and repetitive tasks.

These enhancements contribute to a smoother operation and a healthier bottom line.

You'll see a notable difference in how your practice handles every aspect of patient interaction, from initial insurance verification to final billing stages, ensuring a robust operational efficiency that supports your medical practice's growth and sustainability.

Support Resource Accessibility

Leveraging user feedback and comprehensive support, CT Verify significantly enhances resource accessibility for chiropractic practices. You'll find that the integration of this system streamlines the patient check-in process, ensuring efficient management of patient records and smoother insurance verification.

The tool's ability to reduce claim denials and assist with resubmissions is a game-changer, saving your practice both time and money. Thanks to CT Verify's extensive network, you have access to an array of support options, from dedicated customer support to educational resources such as webinars and eBooks.

This setup helps you stay informed and adept at navigating complex insurance landscapes. You're never alone; the community of users and the frequent software updates provide you with the latest tools and knowledge, enhancing your practice's operational capabilities.

Integrating advanced RCM technology also supports the efficiency of billing processes, further optimizing your practice's financial health by reducing errors and speeding up the revenue cycle.

Moreover, the system's capacity for rapid information retrieval means that you can quickly address patient inquiries and update records, ensuring compliance and up-to-date data management.

The result is a significant boost in your practice's efficiency and patient satisfaction. Embrace CT Verify to experience these transformative benefits and drive your practice to new heights of success.

Community Engagement Impact

Feedback from users of CT Verify has been instrumental in transforming chiropractic practices. By integrating your feedback, you're helping to refine a system that prioritizes patient care and streamlines insurance verification.

Here's how community engagement specifically enhances your experience and operational efficiency:

  1. Time Savings: You save over 20 hours monthly on administrative tasks. This time is redirected towards patient interactions, improving care and satisfaction.

The adoption of technology solutions has further optimized these processes, significantly enhancing operational efficiency and patient service.

  1. Revenue Growth: Implementing CT Verify alongside ChiroTouch, practices have seen a significant 56% increase in revenue. This financial uplift comes from more accurate billing and improved eligibility verification.

  2. Shared Knowledge: Through an active user community, you gain access to a wealth of shared experiences and tips. This peer-to-peer support system not only boosts individual user satisfaction but also elevates the collective proficiency in managing the complexities of insurance.

Additionally, comprehensive support resources like webinars and eBooks ensure you're equipped to maximize CT Verify's benefits.

High satisfaction rates among users reflect the positive impact of community engagement on both the functionality of the billing software and the overall effectiveness of chiropractic practices in managing patient eligibility verification.

Real-Time Verification Benefits

With real-time verification, your chiropractic practice can instantly confirm patient insurance coverage at the point of service. This immediate confirmation not only streamlines insurance billing but also significantly reduces claim denials by addressing eligibility issues right from the start.

By integrating real-time verification, you're not just simplifying administrative processes; you're also setting the stage for more reliable revenue flows.

Real-time verification connects your practice to extensive payer networks, drastically minimizing the manual workload traditionally associated with patient insurance checks. This integration leads to a more streamlined workflow, allowing you and your staff to focus more on patient care rather than paperwork.

The accuracy of claim submissions sees a remarkable improvement, potentially boosting your revenue by up to 56% as noted in practices that have switched from conventional methods. This increase is largely due to fewer coding errors and misclassifications, which are common pitfalls in the insurance billing landscape.

Moreover, implementing real-time eligibility checks can cut down the time spent on these processes significantly. Practices report saving over 20 hours per month, which translates into considerable time savings that can be redirected towards enhancing patient services and expanding practice capabilities.

Furthermore, the transparency provided by real-time verification enhances the patient experience. It offers patients upfront information about their out-of-pocket costs and coverage limits, fostering a trust-based patient-provider relationship.

This level of clarity and efficiency in handling insurance details not only satisfies patients but also positions your practice as a reliable and patient-centric establishment.

Challenges in Implementation

Implementing real-time eligibility verification software integrates several challenges, particularly when it comes to meshing with your existing systems. You're likely to find that not all software solutions play nicely with the infrastructure you already have in place. This can result in significant time and expenses devoted to customization and troubleshooting.

Here's what you might face:

  1. Integration Hurdles: Every practice is different, and yours is no exception. Your current billing and management systems mightn't seamlessly integrate with new verification software, requiring extensive adjustments to ensure everything works in harmony. This not only takes time but can also interrupt your day-to-day operations, affecting patient care.

  2. Staff Resistance: Change isn't easy, and it can be particularly challenging when it involves complex software. You'll need to invest in training your team, not just once but continuously, to keep everyone up-to-date. This ongoing process can be time-consuming and might meet with resistance from staff members who are comfortable with the old ways.

  3. Compliance and Security: With strict regulations like HIPAA and the need to handle sensitive patient information securely, ensuring your new system complies without any breaches is crucial. Any slip-up can lead to serious legal and financial repercussions.

The accuracy of your billing and insurance claim processes hinges significantly on how well the verification software is implemented. Poorly handled data can lead to increased claim denials, directly impacting your revenue.

Therefore, addressing these challenges effectively isn't just about technology adoption but also about safeguarding your practice's operational and financial health.

Conclusion

Integrating CT Verify with Altrust Services for Enhanced Chiropractic Practice Management

By implementing CT Verify in conjunction with Altrust Services, you are not merely streamlining the insurance verification process but significantly enhancing your chiropractic practice's operational efficiency. This synergy between CT Verify and Altrust Services leads to improved accuracy in claims management, which in turn boosts revenue by minimizing denials and reducing administrative overhead.

Key Benefits of Embracing CT Verify and Altrust Services

Streamlined Insurance Verification

Utilizing CT Verify with Altrust Services ensures a smoother, faster insurance verification process, allowing your team to dedicate more time to patient care rather than administrative tasks.

Enhanced Accuracy in Claims Management

The integration of Altrust Services with your CT Verify system fosters unmatched precision in managing claims, thereby reducing the chances of errors that can lead to claim denials.

Boosted Revenue

With fewer denials and a decrease in administrative overhead thanks to Altrust Services, your practice can enjoy a significant boost in revenue, ensuring the financial health of your business.

Focus on Exceptional Patient Care

By reducing the time spent on administrative tasks through effective use of CT Verify and Altrust Services, your team can focus more on what truly matters—providing exceptional care to patients.

Consider Real-Time Benefits and User Feedback

As you adapt to this technology, consider the real-time benefits that both CT Verify and Altrust Services bring to your practice. User feedback consistently underscores the value of integrating these services, with many clients of Altrust Services reporting enhanced satisfaction due to the ease and efficiency brought about by the combined use of these tools.

Conclusion: Ensuring Financial Health with Altrust Services

Embrace CT Verify in collaboration with Altrust Services to secure the financial health of your chiropractic practice. This strategic integration not only simplifies the insurance verification process but also enhances overall operational efficiency, ultimately allowing your team to dedicate more effort towards delivering exceptional patient care.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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Managing Patient Eligibility Verification for Chiropractic Treatments

See Our Pricing

PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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