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The Importance of Accounts Receivable Management in Chiropractic Practices

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The Importance of Accounts Receivable Management in Chiropractic Practices

Importance of Effective Accounts Receivable Management in Chiropractic Practices

Effective management of your Accounts Receivable (AR) is as crucial as the chiropractic services you provide. By optimizing your AR processes, you’re not just chasing after unpaid bills; you’re ensuring that your practice maintains a healthy cash flow, which is essential for your clinic’s sustainability and growth.

Imagine reducing your Days in Accounts Receivable and enhancing your financial stability, all without compromising patient care. With the right strategies, this can become a reality.

How Altrust Services Can Transform Your Practice’s Financial Health

By visiting Altrust Services at altrustservices.com, you can discover various ways to improve your practice’s financial management. Altrust Services specializes in optimizing AR processes for healthcare providers, including chiropractic practices.

Here are several areas where Altrust Services can make a significant impact:

  • Streamlined Billing Processes: Altrust Services can help automate and streamline your billing operations, reducing the time and effort spent on manual processes.

  • Improved Cash Flow Management: With expert advice and tools from Altrust Services, you can enhance your clinic’s cash flow management, ensuring that funds are available when needed for clinic operations or expansion.

  • Reduction of Days in Accounts Receivable: Implementing strategies from Altrust Services can help reduce the time it takes to turn receivables into cash, which is crucial for maintaining a healthy financial status.

  • Enhanced Financial Stability: By working with Altrust Services, you can achieve a more stable financial footing, allowing you to focus more on patient care and less on financial stress.

Strategies to Implement with Altrust Services

Curious about which strategies could best transform your practice’s financial health? Here are a few that Altrust Services can assist with:

  • Automated Reminders: Implementing automated reminder systems for patients regarding their dues can significantly reduce delays in payments.

  • Customized Reporting: Altrust Services offers customized financial reporting tools that provide deeper insights into your AR status, helping you make informed decisions.

  • Patient Financing Options: Offering flexible financing options, facilitated by Altrust Services, can help patients manage their healthcare expenses better, leading to quicker payments.

  • Regular Financial Health Check-ups: Just like regular health check-ups, having Altrust Services conduct regular financial health assessments can help identify potential issues before they become significant problems.

By incorporating these changes with the help of Altrust Services, your chiropractic practice can not only sustain but also grow, ensuring long-term success and financial health.

Visit altrustservices.com to explore more about how they can assist your practice in achieving its financial goals.

Understanding Accounts Receivable

Managing Accounts Receivable (AR) effectively is crucial for your chiropractic practice. It’s not just about billing patients; it’s about securing the financial health of your business. AR encompasses the total money owed to you by patients and insurance companies for services you’ve already delivered. Understanding and managing this aspect can significantly influence your clinic’s cash flow and profitability.

You need to know that efficient AR management isn’t optional. With studies showing that chiropractic clinics might lose between 15-20% of their annual revenue due to uncollected receivables and bad debts, it’s clear how critical a robust AR system is to your practice’s survival and growth. The average Days in Accounts Receivable (DAR), a key metric in financial management, should ideally stay below 50 days. However, aiming for 30-40 days could place you in a better position to maintain optimal financial health.

So, why does AR get out of hand? Often, it boils down to the billing process. Inaccuracies in documentation and lax follow-up on claims can lead to denied claims and a rise in bad debts. Every claim that gets denied due to insufficient or incorrect information is a direct hit to your revenue stream.

To combat this, a thorough evaluation of your AR processes is essential. This not only helps in identifying detrimental trends such as rising DAR but also pinpoints inefficiencies in your billing process. By addressing these issues, you can enhance your cash flow management, ensuring that the money owed to you is collected in a timely and efficient manner.

Integrating advanced analytics tools into your AR processes can further minimize errors and improve claim accuracy, leading to faster reimbursements and healthier cash flow.

Effective Billing Strategies

Implementing automated billing systems in your chiropractic practice can dramatically enhance the efficiency of claim processing. These systems not only reduce errors but also streamline tasks, which means you can get claims processed faster and more reliably. This plays a crucial role in improving your practice’s financial stability by ensuring that cash inflows are timely and predictable.

Another key strategy is to verify patient insurance benefits before each appointment. By doing this, you’ll clarify coverage and financial responsibilities upfront. This reduces the risk of compliance issues and minimizes the amount of outstanding receivables. It’s all about setting clear expectations, which helps in maintaining a smooth accounts receivable management process.

Collecting copayments and any outstanding payments at the time of service is also essential. This approach ensures that funds are secured early, significantly reducing the likelihood of accumulating bad debts. It’s a simple step that reinforces your billing procedures and safeguards your practice’s financial health.

Additionally, by leveraging advanced technology similar to that used in outsourced RCM, you can further optimize these processes, ensuring efficient transaction management and compliance with healthcare regulations.

Furthermore, adopting a routine for filing claims, whether weekly or fortnightly, will increase your financial productivity. This practice helps in keeping your accounts receivable aging low and ensures that payments are received promptly. Remember, the goal is to keep your accounts receivable ratio ideally under 30 days.

Lastly, establish a clear follow-up protocol for overdue accounts. Persistence in this area is key to recovering funds and maintaining robust accounts receivable management. By implementing these effective billing strategies, you’re not just chasing payments but also fostering a financially stable practice environment.

Optimizing Cash Flow

To optimize your chiropractic practice’s cash flow, it’s crucial to identify revenue leaks that may be silently draining your resources.

By streamlining billing processes, you can reduce administrative overhead and errors that often lead to delayed payments.

Integrating advanced technologies utilized in outsourcing can further minimize errors and enhance billing efficiency.

Enhancing your collection strategies, such as insisting on copayments at the time of service, will also bolster your financial stability by ensuring more consistent cash intake.

Identifying Revenue Leaks

Chiropractic practices often find themselves bleeding revenue, losing an estimated 15-20% annually due to uncollected receivables and bad debts. This significant financial leakage underscores the urgent need for robust financial management, particularly in handling accounts receivables.

You should aim to maintain your Days in Accounts Receivable (DAR) below 30 days. Achieving this not only stabilizes your cash flow but also fortifies your practice’s financial health. To enhance efficiency and ensure steady cash flow, considering outsourcing RCM might be a strategic move, as it can reduce billing errors and improve patient satisfaction.

To plug these revenue leaks, start by conducting regular audits of your billing practices. Identifying patterns in delayed payments or frequent bad debts can reveal specific areas needing immediate attention.

It’s also crucial that you file claims promptly. Procrastination or errors in claim filing can lead to increased bad debts and elongated receivables periods, further choking your practice’s liquidity.

Moreover, consider the composition of your payer mix. Prioritizing insured patients or those with reliable payment histories can dramatically reduce the risk of defaults.

While it might be tempting to accept a wide array of patients regardless of their insurance status, this approach can lead to higher instances of non-payment, exacerbating financial strain.

Streamlining Billing Processes

After addressing revenue leaks, you should focus on refining your billing operations to optimize cash flow. Streamlining your billing processes is crucial, and with the right management strategies, you can significantly reduce Days in Accounts Receivable (DAR). Ideally, keeping DAR under 30 days enhances your practice’s financial health immensely.

Implementing automated billing systems and advanced medical billing software can be a game-changer. These technologies not only minimize errors but also expedite the overall billing cycle. By automating routine tasks, you’re freeing up resources to focus on more critical aspects of your practice.

Additionally, the integration of data analytics can provide deeper insights into your financial operations, identifying patterns and areas for improvement in your billing process.

Moreover, establish a routine for claim filing—preferably on a weekly or fortnightly basis. This regularity ensures faster payment cycles and reduces outstanding receivables, directly boosting cash flow.

Don’t overlook the importance of timely follow-ups on overdue accounts. Consistent communication with payers is essential to avoid payment delays.

Lastly, it’s wise to set clear payment policies. Collecting copayments at the time of service not only streamlines accounts receivable management but also secures immediate cash flow.

Enhancing Collection Strategies

Why let late payments disrupt your chiropractic practice’s cash flow? Enhancing collection strategies is crucial for efficient AR management and maintaining a steady influx of revenue. By implementing best practices such as collecting copayments immediately at the time of service, you’re not only securing your cash flow but also minimizing the hassle of chasing payments later. This direct approach significantly reduces the financial strain on your practice.

Moreover, integrating solutions like Outsourcing RCM can provide specialized expertise, reducing errors and enhancing claim processing efficiency.

Furthermore, regular audits of your accounts receivable are indispensable. They help you spot discrepancies early, ensuring your billing is accurate and your practice isn’t hemorrhaging money due to preventable mistakes. With an effective auditing process, you can maintain your accounts receivable ratio ideally below 30 days, which is essential for a healthy cash flow.

Additionally, transitioning to automated billing systems can revolutionize how you manage receivables. These systems streamline billing processes, reduce errors, and expedite claim resolutions. By filing claims weekly or fortnightly, you’re not only enhancing financial productivity but also ensuring consistent revenue generation, which is vital for the sustainability of your practice.

Investing in medical billing software might seem like an upfront cost, but the long-term benefits to your practice’s financial health are invaluable.

Reducing Revenue Loss

To minimize revenue loss in your chiropractic practice, it’s crucial to manage accounts receivable effectively. Understanding the nuances of revenue cycle management can significantly bolster your financial performance. Chiropractors face an average loss of 15-20% in annual revenue from pending receivables and bad debts, emphasizing the need for stringent accounts receivable practices.

Keeping your Days in Accounts Receivable (DAR) below 30 days is essential. This metric ensures that cash flow remains consistent and minimizes the impact of delayed payments on your practice’s financial health. You’ll find that maintaining a swift and efficient billing cycle not only stabilizes your income but also supports sustainable business growth.

Additionally, adopting a routine for filing claims either weekly or fortnightly can profoundly decrease your outstanding receivables. This practice allows for quicker turnaround on payments and lessens the likelihood of accumulating unmanageable debt levels. It’s not just about sending out invoices; it’s about ensuring they’re accurate, timely, and reflective of the services provided.

Incorporating automation tools in your billing process can significantly expedite claim handling and reduce errors, as automation can process claims up to six times faster.

Implementing automated billing systems is another strategic move to reduce errors in your billing processes. Automation aids in streamlining collections, thereby reducing the risk of revenue leakage due to human error or inefficient systems.

Furthermore, conducting periodic audits of your accounts receivable is a proactive measure to identify and rectify discrepancies. These audits are crucial for enhancing the accuracy of your financial records and ensuring compliance with billing standards.

Incorporating these methodologies into your chiropractic practice will significantly mitigate revenue loss and strengthen your overall financial foundation.

Enhancing Billing Efficiency

Building on effective accounts receivable management, enhancing billing efficiency becomes the next step in optimizing your chiropractic practice’s financial health. You need to focus on a few key areas: regular analysis of your billing practices, timely filing of claims, and leveraging technology to streamline your A/R process.

Regularly analyzing how you manage billing can pinpoint areas where you’re losing revenue. This proactive approach allows you to address issues swiftly, ensuring you don’t let errors or inefficiencies drag your cash flow down. Aim to maintain your Days in Accounts Receivable (DAR) under 30 days, as this is considered optimal for maintaining a healthy financial status.

Filing claims on a weekly or fortnightly basis is also crucial. Delays in this area can significantly decrease the likelihood of receiving full payment. By speeding up this part of your A/R process, you minimize outstanding balances and enhance your practice’s financial productivity. Remember, the quicker you act, the better your chances of securing your dues.

Implementing automated billing systems and medical billing software is essential, as these technologies play a pivotal role in reducing manual errors and saving time by automating routine tasks. This means you can spend less time on paperwork and more time providing care.

Consistent follow-up on claims is vital as well. Promptly responding to any inquiries or issues with claims can drastically improve turnaround times for payments, strengthening your overall cash flow.

Managing Patient Payments

As you manage patient payments within your chiropractic practice, it’s crucial to establish clear payment policies that patients understand and can follow.

Implementing advanced RCM solutions can significantly enhance the efficiency of your billing processes by reducing errors and ensuring a higher rate of claims acceptance.

Streamlining your collection processes, perhaps by incorporating automated billing systems, ensures that cash flows into your practice more efficiently, reducing errors and enhancing overall financial health.

Additionally, offering a variety of payment options can accommodate patient preferences and potentially increase timely payments, keeping your Days in Accounts Receivable well under the 30-day threshold.

Payment Policies Clarity

Clear payment policies are crucial in helping you understand your financial responsibilities within chiropractic practices. By defining payment obligations prior to appointments, you’re well-informed, reducing potential confusion and disputes over charges. This clarity directly enhances cash flow and manages accounts receivable more effectively.

Educating yourself about the details of your insurance coverage and any out-of-pocket costs you might incur is essential. When chiropractic practices communicate these policies clearly, you’re less likely to be surprised by bills, and more likely to comply with payment deadlines. This proactive approach encourages timely payments and maintains the financial health of the practice.

Implementing streamlined payment solutions can further enhance this process by integrating with practice management systems, thus making transactions smoother and reducing administrative burdens.

Best practices include collecting copayments and any outstanding balances at the time of service. This method not only streamlines the payment process but also significantly reduces the volume of accounts receivable, keeping the practice’s financials steady.

Moreover, knowing these policies upfront allows you to prepare financially for each visit, ensuring a smoother transaction for both you and the administrative staff.

Streamlining Collection Processes

Implementing automated billing systems can dramatically streamline the collection process in your chiropractic practice. By reducing manual errors and speeding up the payment cycle, you’ll see an immediate improvement in your financial health.

Automated systems integrate seamlessly with electronic health records (EHR), enhancing the accuracy of your billing operations and minimizing the chances of claim rejections.

Here are three key actions you can take to manage patient payments more effectively:

  1. Collect Payments Immediately: Ensure copayments and outstanding balances are collected at the time of service. This approach boosts your cash flow and decreases the likelihood of unpaid debts.

  2. Educate Your Patients: Clearly communicate your payment policies and patient financial responsibilities. Educated patients are more likely to comply, reducing billing disputes and receivable delays.

  3. Follow Up on Overdue Accounts: Implement a regular system for following up on overdue accounts. Timely reminders can significantly increase the chances of collecting aged receivables.

Enhancing Payment Options

Offering a variety of payment options can significantly boost your patients’ compliance with financial responsibilities. By implementing flexible payment plans, you’re not only increasing the likelihood of timely collections but also reducing accounts receivable delays.

It’s crucial to collect copayments and any outstanding balances right at the time of service. This approach significantly improves your cash flow by preventing delays in payment processing and minimizing the risk of bad debts.

Utilizing automated billing systems is another strategic move. These systems streamline your payment processes, reduce manual errors, and ensure that your patients receive timely reminders about their outstanding balances.

This can lead to a decrease in Days in Accounts Receivable (DAR), enhancing the financial health of your practice.

You should also focus on educating your patients about their financial responsibilities and clearly state your payment policies. This transparency fosters a culture of prompt payments and enhances patient satisfaction.

Moreover, offering online payment options caters to the convenience your patients appreciate, facilitating faster payment processing and boosting the efficiency of your revenue cycle.

This ultimately helps in reducing the overall accounts receivable burden, ensuring a smoother financial operation within your chiropractic practice.

Leveraging Financial Tools

Harnessing the power of advanced financial tools significantly streamlines accounts receivable management in your chiropractic practice. By integrating these tools, you’re not only improving the efficiency of billing and coding but also strengthening the overall financial planning of your practice.

Let’s delve into how these tools transform your accounts receivable (AR) processes.

Firstly, implementing medical billing software is a game changer. It automates reminders for past-due accounts and speeds up claim resolutions. This reduction in manual interventions means you can focus more on patient care rather than on administrative tasks.

Additionally, electronic health records (EHR) play a crucial role in enhancing data accuracy. This precision allows for quicker, more effective decision-making regarding your cash flow, directly impacting your AR management.

Here’s how you can leverage these tools effectively:

  1. Automate Billing Processes: Utilize medical billing software to automate and streamline billing operations, reducing errors and saving time.
  2. Enhance Data Accuracy: Implement EHR systems to ensure accurate and accessible patient data, which is crucial for efficient AR management.
  3. Utilize Real-Time Reporting: Adopt financial reporting tools to gain immediate insights into your AR status, enabling proactive debt management.

Leveraging data analytics further refines your approach by allowing you to monitor payer trends and patient demographics. This insight helps streamline your billing processes, enhancing the effectiveness of AR management.

Monitoring Financial Health

To effectively monitor the financial health of your chiropractic practice, you need to keep a close eye on your accounts receivable metrics. Understanding and managing your receivable (AR) efficiently is crucial as it directly impacts the money flowing into your practice.

An ideal Days in Accounts Receivable (DAR) should be under 30 days. This timeframe suggests that your billing process is efficient and that you’re collecting cash timely. However, if your DAR stretches beyond 45 days, this could be a red flag indicating potential billing issues that need immediate attention.

Regular audits of your AR are essential. These audits help you pinpoint discrepancies, which, in turn, ensures that you’re managing your receivables accurately. By doing so, you’re not only enhancing your financial accuracy but also significantly improving your practice’s ability to manage outstanding debts.

This process supports a healthier financial status by preventing revenue loss, which, on average, can account for 15-20% annually due to pending receivables and bad debts.

Furthermore, the integration of automated billing systems in your practice can revolutionize how you handle overdue accounts. Automation reduces both the time and cost involved in collections, leading to a more stable revenue stream.

It’s also beneficial to optimize your payer mix, concentrating on insured patients. This strategy can indirectly influence your AR process by potentially reducing the number of receivables, thus improving your overall financial performance.

Streamlining Claim Processes

Streamlining your claim processes is essential for enhancing the financial productivity of your chiropractic practice. By refining how you handle medical billing and insurance claims, you can significantly boost your cash flow and minimize the time spent on administrative tasks.

Here’s how you can effectively streamline your claim processes:

Firstly, consider filing your claims either weekly or fortnightly. This routine helps in managing receivables more efficiently and reduces the backlog of unprocessed claims, ensuring that you don’t miss any due payments.

Maintaining well-organized patient records is another critical step. The accuracy and completeness of your documentation directly influence the success rate of your claim submissions. Every session, treatment, and patient interaction must be meticulously recorded. This not only supports your claims but also protects your practice in the event of disputes or audits.

Here are three strategies to enhance your claim processing:

  1. Implement Automated Billing Systems: Utilize medical billing software designed for chiropractic practices. These systems help in reducing manual errors and streamlining the submission process.

  2. Aim for 48-hour Query Resolution: Work towards resolving any pending claim queries within 48 hours to prevent delays and denials that can adversely affect your practice’s cash flow.

  3. Regular Follow-ups: Establish a routine for following up on overdue accounts. Consistent communication with insurance payers is crucial to expedite claim resolutions and improve financial outcomes.

Improving Payment Practices

As you look to enhance your chiropractic practice’s financial health, focusing on improving payment practices is crucial.

By implementing streamlined payment systems, you’ll not only minimize errors but also accelerate the cash flow, keeping your DAR under the ideal 30 days.

Additionally, optimizing your collection processes by educating patients and enforcing clear policies will bolster your efforts in securing timely payments and reducing bad debts.

Enhancing Collection Processes

Improving your collection processes is crucial for maintaining the financial health of your chiropractic practice. By enhancing these processes, you’ll see a boost in your cash flow and ensure that your billing efforts lead to actual collections.

Here are a few strategies to optimize your collections:

  1. Automate Your Billing Systems: Automating your billing processes can drastically reduce errors and expedite collections. This leads to timelier payments from both patients and insurance companies, stabilizing your cash flow.

  2. Collect Payments at Time of Service: Implementing a policy to collect copayments and outstanding balances during the patient’s visit can significantly enhance your cash flow. This approach minimizes dependency on the slower insurance reimbursement process and keeps your revenue stream steady.

  3. Establish Rigorous Follow-Up Protocols: Ensure you have a clear and firm protocol for following up on overdue accounts. Regular follow-ups increase recovery rates and reduce the risk of accruing bad debts, which can average 15-20% of annual revenue loss.

Streamlining Payment Systems

Building on enhanced collection processes, optimizing your payment systems is another key step in managing your chiropractic practice’s finances effectively. Implementing automated billing systems can significantly reduce errors and streamline payment practices, leading to faster claim resolutions and improved cash flow.

By streamlining payment systems, you’re not just simplifying administrative tasks; you’re also ensuring that your accounts receivable (AR) stays healthy. Collecting copayments and outstanding payments at the time of service enhances your cash flow, ensuring that you receive funds promptly and minimizing AR issues.

It’s also crucial to regularly verify patient insurance benefits before appointments. This step clarifies coverage and financial responsibilities, helping to prevent billing disputes and delayed payments. When you understand the details of insurance companies’ policies, you’re better equipped to manage your receivables.

Utilizing electronic health records (EHR) fosters data accuracy and enables real-time reporting, essential for tracking payments and managing AR effectively. Additionally, establishing a clear follow-up protocol for overdue accounts ensures timely communication with patients and insurers.

This practice ultimately improves your collection rates and reduces outstanding receivables, keeping your practice financially sound and focused on patient care.

Conclusion

Effective Accounts Receivable Management

Managing your accounts receivable is crucial for maintaining the financial health of your chiropractic practice. By adopting robust billing strategies and enhancing claim processes, you can significantly improve cash flow and minimize revenue losses. Here’s how you can effectively manage accounts receivable with the assistance of Altrust Services:

  • Optimize Billing Strategies: Implementing precise billing strategies is essential. Altrust Services offers tailored solutions that align with the unique needs of chiropractic practices, ensuring that billing procedures are both efficient and patient-friendly.

  • Streamline Claim Processes: With Altrust Services, your practice can streamline its claim processes, reducing the time between service delivery and payment. This not only speeds up cash flow but also decreases the administrative burden on your staff.

  • Leverage Financial Tools: Utilizing the right financial tools provided by Altrust Services can transform how you manage your accounts receivable. These tools help in tracking outstanding invoices and patient payment histories with accuracy and ease.

  • Monitor Financial Health: Regular monitoring of your practice’s financial status is vital. Altrust Services provides comprehensive analytics and reporting features that give you a clear overview of your financial landscape, enabling informed decision-making.

  • Enhance Billing Efficiency: Altrust Services can help refine your billing processes, making them more efficient and less prone to errors. This improvement directly impacts your revenue cycle, enhancing overall financial performance.

  • Build Patient Trust: Effective AR management not only stabilizes your practice’s financial footing but also builds trust among your patients. They appreciate transparent and efficient billing processes, which enhance their overall experience.

Don’t underestimate the impact that proactive AR management, with the support of Altrust Services, can have on both fostering patient trust and stabilizing your practice’s financial foundation. By integrating Altrust Services into your financial management strategy, you ensure that your chiropractic practice thrives financially while maintaining high standards of patient care and trust.

Why AltruST is Your Ideal Offshoring Partner?

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Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

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The Importance of Accounts Receivable Management in Chiropractic Practices

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  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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