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Training Chiropractic Staff on Revenue Cycle Management Best Practices

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Training Chiropractic Staff on Revenue Cycle Management Best Practices

Understanding Revenue Cycle Management in Chiropractic Practices

Effective revenue cycle management (RCM) is crucial for the sustainability of your chiropractic practice. Proper training in RCM best practices such as patient registration, insurance verification, and accurate billing is essential for enhancing both revenue streams and patient satisfaction.

The Impact of RCM Training

Training your chiropractic staff in RCM best practices can lead to marked improvements in operational efficiency and financial health. Here are some key areas where focused training can make a significant difference:

  • Patient Registration Accuracy: Ensuring that patient data is accurately captured at the first point of contact.

  • Efficient Insurance Verification Processes: Quick and precise verification to minimize claim denials.

  • Accurate Billing Practices: Reducing errors in billing processes to improve revenue capture.

Training Methods and Implementation

Implementing effective training methods is pivotal for achieving the best outcomes in RCM. Incorporating hands-on workshops, regular refresher sessions, and continuous feedback can help ingrain these best practices in your team’s routine.

  • Interactive Workshops: Engage staff with real-world scenarios to enhance learning.

  • Regular Refreshers: Keep the staff updated with the latest changes in regulations and procedures.

  • Feedback Mechanisms: Implement a system for continuous feedback and improvement.

Leveraging Altrust Services for Enhanced RCM

Utilizing external expertise can often propel your practice’s RCM to new heights. Altrust Services offers specialized RCM solutions tailored for chiropractic practices.

By partnering with Altrust Services, you can benefit from:

  • Expert Consultations: Gain insights from industry experts to refine your RCM strategies.

  • Customized Training Programs: Altrust Services can help design training modules that are specifically crafted to meet the needs of your staff and practice.

  • Ongoing Support: Altrust Services provides continuous support to ensure that your practice always operates at peak efficiency.

Training your chiropractic staff using effective methods and leveraging expert services like Altrust Services can drastically improve your practice’s revenue and patient satisfaction.

Invest in quality RCM training to see substantial benefits in your practice’s overall performance and sustainability. Visit Altrust Services at altrustservices.com to explore how their offerings can be integrated into your practice for optimal results.

Understanding Revenue Cycle Management

Revenue Cycle Management (RCM) is critical in ensuring that chiropractic practices maintain financial health. It encompasses capturing, managing, and collecting revenue from the point of patient registration to the final payment. As someone involved in this field, you must grasp each step to effectively manage the financial operations of your practice.

At the onset, accurate patient registration and insurance verification are foundational. This step ensures that all patient information is correct and that patients are eligible for the services billed. Errors here can lead to claim denials, disrupting the flow of your revenue cycle. It’s vital that you’re thoroughly trained in understanding the nuances of different insurance policies and verifying each detail meticulously. Incorporating automation tools in this process can significantly reduce errors and improve efficiency.

Moreover, proper documentation and coding of services can’t be overstated. Each service provided must be accurately coded to not only reflect the care provided but also to maximize reimbursements. Incorrect coding can lead to underpayments or even claim rejections, which are costly to rectify. Regular training sessions on the latest coding standards and practices are essential.

Timely claim submission and meticulous follow-up are also crucial. You need to ensure that claims are submitted as soon as the care is provided and that each claim is tracked until payment is secured. This aspect of RCM requires persistent attention to detail and a proactive approach in addressing any issues that might arise.

Lastly, effective management of denials and prompt payment posting are necessary to maintain accurate financial records and facilitate quick resolution of any discrepancies. This continuous cycle of managing claims, denials, and payments is pivotal in keeping your practice financially stable and efficient.

Role of Chiropractic Assistants

As you turn your attention to the role of Chiropractic Assistants in your practice, it’s crucial to understand their multifaceted responsibilities in Revenue Cycle Management.

They’re not only tasked with patient registration and insurance verification but also play a pivotal role in coding, billing, and managing denials, which are key to securing timely reimbursements.

To enhance their effectiveness, regular audits can be implemented to identify errors and save revenue, ensuring that Chiropractic Assistants are well-equipped to handle the complexities of RCM.

Enhancing their skills in these areas can streamline your billing processes, improve patient financial interactions, and ultimately boost your practice’s revenue and patient satisfaction.

CA Responsibilities Overview

Chiropractic Assistants (CAs) are essential to the smooth operation of chiropractic practices, managing everything from patient care to administrative duties. You’re tasked with patient registration, a crucial step where you’ll gather detailed demographic and insurance information. This data is foundational, supporting the entire revenue cycle and ensuring that billing processes run smoothly.

Additionally, you handle billing and coding, a responsibility that requires precision and adherence to regulations. It’s your job to ensure all services are coded correctly to avoid claim denials and compliance issues, which are critical for the practice’s financial health. You also play a pivotal role in communicating financial responsibilities to patients, making sure they understand their charges and addressing any billing concerns they might have. By ensuring high coding accuracy, you minimize denials and enhance the financial stability of the practice.

Your effectiveness in these roles relies heavily on compliance with industry standards and effective communication. Ensuring compliance helps prevent legal and financial repercussions for the practice, while your ability to communicate clearly and empathetically can significantly enhance patient satisfaction.

Through your comprehensive training and daily diligence, you bolster the practice’s vitality and contribute to a seamless patient experience. Remember, your role isn’t just about tasks—it’s about fostering trust and efficiency at every step.

Enhancing Patient Financial Interactions

Building on the foundation of your responsibilities in patient registration and billing, enhancing patient financial interactions is another area where you can significantly impact the practice. As a chiropractic assistant (CA), you’re at the forefront of patient communication, which is vital in the revenue cycle. By undergoing comprehensive training, you’ll be well-equipped to handle each stage of this process with confidence.

Your role in insurance verification is crucial. It’s your job to ensure patients understand their coverage and what financial responsibilities they may have. This clarity reduces confusion and builds trust, making patients feel secure in their choices.

When you’re trained in accurate billing practices, you’re not just sending out bills; you’re ensuring that every charge is backed by the correct CPT codes, minimizing the risk of claim denials.

Moreover, effective patient communication is key. You must address financial inquiries with precision and promptness, which boosts patient satisfaction and retention.

Being knowledgeable about state laws and payer policies empowers you to guide patients smoothly through their financial obligations, enhancing their overall experience.

Streamlining Billing Processes

To optimize the efficiency of billing processes, Chiropractic Assistants (CAs) are essential in ensuring that patient information is captured accurately during registration. By doing so, you’re setting the stage for a smooth Revenue Cycle Management (RCM) that hinges on precision right from the start.

Here are three vital roles CAs play in streamlining billing processes:

  1. Insurance Verification: CAs are trained to thoroughly verify insurance details, which minimizes claim denials due to coverage errors. Understanding a patient’s coverage limits and confirming eligibility before services are rendered ensures that all claims are valid and likely to be approved.

  2. Charge Capture: It’s crucial for CAs to accurately record all services provided. This prevents revenue loss from services not billed due to oversight. Prompt and precise charge capture is fundamental in maintaining an efficient billing process.

By integrating advanced software tools, CAs can automate data entry, enhancing accuracy and reducing the potential for human error.

  1. Coding Practices: Mastery of coding, including ICD-10 and CPT codes, is imperative. Correct coding eliminates common billing errors, maximizing reimbursements. CAs must ensure that coding reflects the actual services rendered, which in turn helps in reducing billing discrepancies and speeds up the payment collection.

Regular training on current coding guidelines is crucial for maintaining this accuracy, as it directly impacts the revenue flow.

Key Components of RCM Training

Effective RCM training should cover essential areas such as patient registration accuracy, insurance verification, and the importance of timely charge capture to prevent revenue loss. As a chiropractic professional, you’ll find mastering these components is crucial for your practice’s financial health.

You’ll need to be adept in coding and billing, especially using specific CPT codes tailored for chiropractic procedures. Proper training ensures that you can maximize reimbursements and minimize the risk of claim denials. Remember, accurate coding isn’t just about compliance; it’s about securing the revenue you rightfully earn.

Another critical part of your training should focus on claims submission. You must ensure each claim adheres to payer guidelines and undergoes thorough error-checking before submission. This attention to detail can significantly reduce the chance of errors that lead to rejections or delays in payments.

Incorporating advanced analytics tools into your RCM practices can also be a game-changer, offering predictive capabilities that help identify potential issues before they become significant problems, ensuring compliance and optimizing the revenue cycle.

Denial management is also vital. During your training, you’ll learn to identify common reasons for denials and how to resolve them effectively. This knowledge is key to improving cash flow and reducing the administrative burdens associated with reworking claims.

Lastly, don’t overlook the importance of financial reporting and understanding key performance indicators (KPIs). Regular training sessions on these topics will help you grasp how your activities impact the overall revenue cycle and where there’s room for improvement.

Effective Training Strategies

To ensure your chiropractic staff is well-equipped for revenue cycle management, start by developing tailored role-based training modules that focus specifically on the responsibilities of each position.

Implementing regular training sessions helps staff stay current on best practices in managing patient accounts, which is crucial for maintaining the financial health of your clinic.

You should also promote continuous learning by integrating professional development opportunities that keep your team updated on the latest industry standards and practices.

This approach not only enhances individual skills but also significantly boosts your clinic’s efficiency and revenue management capabilities.

Tailored Role-Based Modules

Tailored role-based training modules ensure that every member of your chiropractic team, from the reception desk to billing specialists, receives education specifically geared toward their unique roles in revenue cycle management.

By focusing on the specific needs of each position, you’re not just training; you’re empowering your staff to excel in their respective areas.

To foster a comprehensive understanding, incorporating advanced RCM technology can significantly enhance the training experience by integrating real-time data analytics and automation tools.

Here are three key components of tailored role-based training:

  1. Simulations and Case Studies: Engage your team with real-world scenarios that reflect daily challenges they may encounter. This practical approach helps solidify theoretical knowledge and enhances problem-solving skills.

  2. Self-Paced Online Learning: Integrate online courses and tutorials to allow staff to learn at their own pace. This flexibility is crucial for thorough understanding of complex topics such as coding and claims processing, and it caters to individual learning styles.

  3. Regular Assessments and Feedback: Implement ongoing assessments to evaluate progress and pinpoint areas needing improvement. Feedback mechanisms are essential to ensure the training remains relevant and effective, fostering an environment of continuous personal and professional growth.

With tailored role-based training, knowledge transfer becomes a streamlined, ongoing process, ultimately upholding best practices within your revenue cycle management.

Continuous Learning Promotion

Promoting continuous learning within your chiropractic practice is crucial for maintaining an efficient and knowledgeable team. By implementing regular training sessions that cover billing, coding, insurance verification, and compliance, you ensure your staff is well-prepared for their roles in managing an effective revenue cycle.

Comprehensive training isn’t just about initial education; it’s about continuous improvement and adaptation to industry changes. Encourage your staff members to participate in online courses, workshops, and webinars. This approach helps keep them updated on the latest best practices in revenue cycle management (RCM) and fosters an environment of continuous learning.

Additionally, the use of advanced strategies and data-driven analytics as emphasized in outsourced RCM can significantly refine operational efficiency. Hands-on practice through simulations and real-world case studies can reinforce their learning and boost their confidence in their RCM duties.

You should also promote a culture of continuous improvement by regularly soliciting feedback from your team about the effectiveness of the training programs and incorporating their suggestions into future plans.

Establishing mentorship programs that pair experienced staff with newer employees can further facilitate knowledge transfer and support within your practice. This not only enhances learning but also builds a stronger, more cohesive team dedicated to excellence in RCM.

Software and Outsourcing Options

Exploring software and outsourcing options for revenue cycle management can significantly upgrade your chiropractic practice’s operational efficiency. Implementing RCM software like Logiks not only streamlines your billing processes but also ensures accurate coding and minimizes billing errors, crucial for maintaining a smooth cash flow.

Outsourcing, on the other hand, taps into specialized expertise to manage complex billing requirements, lifting the administrative load from your team. This approach not only enhances practice efficiency but also aligns with strategic financial management by reducing errors and improving compliance.

Here’s why you should consider these options:

  1. Enhanced Efficiency: RCM software automates tracking claims and identifying improvement areas. This automation means you’re not bogged down by manual processes, allowing more focus on patient care.

  2. Reduced Errors and Improved Cash Flow: With expert outsourcing, your practice benefits from higher clean claim rates and reduced revenue losses due to denied claims. Specialists handle compliance and claim management, ensuring fewer disruptions in your cash flow.

  3. Tailored Solutions: By demoing different software, you discover which features align best with your practice’s needs. Many providers offer comprehensive solutions that include not just claim management but also denial management and compliance support, creating a custom fit for your specific operational demands.

Investing in the right software or choosing a reliable outsourcing partner can transform your practice’s revenue management. You’ll see not only an improvement in operational metrics but also an enhanced overall financial health.

Be sure to thoroughly evaluate any software or service before integration to ensure it meets all your specific requirements and enhances your practice’s efficiency.

Chiropractic Billing Services

Chiropractic billing services, with their unique set of requirements, demand specialized knowledge and precise attention to detail. As you delve into this critical aspect of your practice’s Revenue Cycle, it’s essential to recognize the intricacies of chiropractic practices. You’re not just managing standard medical billing; you’re navigating a field with specific procedural nuances and insurance limitations, especially regarding treatments like spinal manipulations that are often covered by Medicare.

Accurate coding is the backbone of effective chiropractic billing. Each service, from initial consultations to various manipulative treatments, must be coded correctly using specific CPT codes. This ensures that insurance claims are processed smoothly and decreases the likelihood of claim denials.

Remember, thorough documentation is your best defense against denials and audits. It supports the codes submitted, illustrating the necessity and appropriateness of the treatment provided.

Moreover, a deep understanding of insurance policies is crucial. Each policy has its own set of rules and coverage limits which can significantly affect the billing process. Your billing staff needs to be vigilant, ensuring that all claims comply with these varying insurer requirements to maintain a steady cash flow.

Facing common challenges such as complex reimbursement structures and the need for timely claim submissions requires a proactive approach. Encourage continuous education among your team.

Staying updated with evolving regulations and coding guidelines minimizes errors and maximizes reimbursements, keeping your practice financially healthy and focused on patient care rather than financial disputes.

Specialized Billing Services Role

As you explore the role of specialized billing services in chiropractic practices, you’ll find that these providers offer tailored revenue cycle management (RCM) solutions that significantly enhance the accuracy of your reimbursements.

By handling comprehensive claims management, they not only ensure that each claim meets strict compliance and coding standards but also alleviate the administrative load, letting your staff concentrate on patient care.

Furthermore, the detailed financial reporting from these services aids in pinpointing areas in need of improvement, ultimately optimizing the profitability and efficiency of your practice.

Tailored RCM Solutions

Specialized billing services streamline your chiropractic practice’s revenue cycle management (RCM) by providing solutions tailored specifically to meet your unique needs. By focusing on critical aspects like medical coding, claims processing, and comprehensive RCM, these services enhance your practice’s financial health.

They take the burden off your shoulders, allowing you to concentrate more on patient care and less on paperwork.

Here’s how specialized billing services can transform your practice:

  1. Enhanced Accuracy in Medical Coding and Documentation: Ensures that every service rendered is accurately coded and documented, reducing the likelihood of claim rejections and denials.

  2. Efficient Claims Management: Streamlines the entire process from claims creation to submission, and ensures timely follow-ups on unpaid claims, which helps in maintaining a steady cash flow.

  3. Improved Financial Reporting and Insights: Provides you with detailed financial reports using advanced billing software, offering deeper insights into your practice’s performance and aiding strategic decision-making.

Outsourcing your RCM to specialized service providers not only minimizes the risks of non-compliance and penalties but also leverages their expertise to secure your financial stability.

This strategic move allows your staff to remain focused on what matters most—patient care.

Maximizing Reimbursement Accuracy

Maximizing reimbursement accuracy is crucial for the financial health of your chiropractic practice. Specialized billing services are key to ensuring this accuracy, employing experienced professionals who excel in accurate coding and documentation. Such precision in coding, particularly with complex systems like ICD-10 and CPT, is vital to reflect the specific procedures you perform, directly impacting your reimbursement rates.

By keeping billing errors well below the industry averages of 10-15%, these services not only enhance your revenue but also streamline your revenue cycle management. They utilize advanced software that aids in submitting claims efficiently, achieving clean claim rates of over 90%. This high rate of clean claims reduces the instances of denials significantly, ensuring that your practice doesn’t lose out on rightful revenue.

Moreover, specialized billing services implement effective denial management strategies. They don’t just handle denials as they occur; they analyze and address the underlying causes, improving your overall revenue recovery. This approach ensures that your staff can focus more on patient care rather than getting bogged down by billing issues.

Additionally, the comprehensive financial reporting these services provide offers valuable insights, aiding you in making informed decisions to optimize your revenue cycle strategies.

Comprehensive Claims Management

Comprehensive claims management, expertly handled by specialized billing services, significantly enhances your practice’s operational efficiency.

These services meticulously ensure accurate coding and thorough documentation, which are pivotal in maximizing reimbursements and minimizing errors.

This management style not only streamlines your revenue cycles but also allows your staff to focus more on patient care, while specialized professionals handle the complexities of claims.

Here’s why you’ll benefit from integrating specialized billing services into your practice:

  1. Accurate Coding and Documentation: They maintain a high standard of accuracy in coding, which reduces the risk of claim denials and ensures you’re compensated for the services you provide.

  2. Denial Management: Comprehensive monitoring and management of denials help in quickly addressing and rectifying claims that are rejected, significantly reducing revenue loss.

  3. Informed Decision-Making: With detailed financial reporting from these services, you’re equipped with the necessary insights to make strategic decisions that enhance your practice’s financial health.

Best Chiropractic Billing Practices

Often, ensuring accurate coding with specific CPT codes for chiropractic treatments is crucial to maximize reimbursement and avoid claim denials. You’ll find that regular training on the latest regulations and coding guidelines is indispensable. It helps your staff comply with current standards, reducing the risk of errors that could lead to lost revenue.

You must also focus on effectively managing patient accounts. Utilizing advanced chiropractic billing software is key. This technology streamlines your billing processes, minimizes errors, and boosts overall efficiency. It’s not just about handling claims; it’s about enhancing your practice’s financial health through technology.

Moreover, it’s vital to keep a close eye on key performance indicators like denial rates and accounts receivable aging. These metrics allow you to pinpoint areas needing improvement and optimize your billing practices accordingly. Training staff to understand and monitor these indicators will empower them to contribute actively to your practice’s financial well-being.

Implementing clear communication strategies regarding insurance coverage and billing responsibilities with your patients can greatly enhance their satisfaction. It’s important they understand what’s covered by insurance and what isn’t, and how it affects their bills. This transparency reduces confusion and increases the likelihood of timely payments.

Patient Registration Process

Streamlining your patient registration process is essential for enhancing the overall efficiency of your chiropractic practice. By adopting best practices, you’ll ensure a smoother experience for both your staff and patients, ultimately leading to better financial health for your practice.

Here’s how you can optimize this crucial step:

  1. Implement Online Pre-Registration Forms
  2. Encourage your patients to fill out forms online before their visit. This not only speeds up the check-in process but also reduces the risk of errors in data entry.

Make sure these forms collect vital demographics, medical history, and contact information, enabling you to prepare for their visit more effectively.

  1. Verify Insurance Coverage Early
  2. Always verify a patient’s insurance coverage and benefits well before their appointment. This proactive step helps prevent claim denials and ensures that both the patient and your practice are clear on what services are covered.

It’s a critical part of maintaining effective revenue cycle management.

  1. Maintain HIPAA Compliance
  2. During every step of the registration process, adhere strictly to HIPAA regulations to protect patient data.

Training your staff in HIPAA Compliance is non-negotiable and will safeguard your practice against legal issues while building trust with your patients.

Denial Management Techniques

Effective denial management starts by identifying the primary reasons your claims are rejected. You’ll need to dig deep into denial reports, pinpointing the root causes. This approach enables you to implement targeted corrective actions, thereby enhancing your future submissions.

It’s crucial you understand that proper training in coding and documentation is essential for minimizing claim denials.

Once you’ve identified the common pitfalls, adopting an automated denial tracking system can be a game-changer. This technology streamlines the resolution process, cutting down the time your staff spend on managing denied claims.

It also helps in keeping track of recurring issues so you can adjust your processes accordingly.

Training your staff to effectively communicate with insurance companies is equally vital. They must learn to swiftly resolve discrepancies and grasp the nuances of common denial reasons, such as coding errors or missing documentation.

Remember, thorough documentation is your best defense against denials. Ensure your team is well-versed in payer-specific guidelines. This knowledge is pivotal in reducing errors and boosting the chances of first-time claim acceptance.

Lastly, don’t overlook the importance of focusing your denial management efforts on larger-denomination claims. These claims, if not addressed promptly, can significantly impact your overall revenue.

Prioritizing them ensures that you’re not only safeguarding your revenue but also optimizing your practice’s financial health.

Conclusion

Mastering Revenue Cycle Management with Altrust Services

In conclusion, you’ve learned essential Revenue Cycle Management (RCM) practices crucial for a thriving chiropractic practice. By mastering patient registration, insurance verification, and efficient billing codes, you’ll minimize errors and maximize reimbursements. Regular training sessions tailored to specific roles within your team will keep everyone updated on the latest regulations and technologies. Implementing these best practices will not only boost your practice’s financial health but also enhance patient satisfaction and retention, ensuring long-term success.

Enhance Your Practice with Altrust Services

Visit the Altrust Services website at altrustservices.com to familiarize yourself with their offerings. Altrust Services can significantly streamline your RCM processes, helping you to:

  • Optimize Patient Registration: Altrust Services simplify patient intake and data management, ensuring accuracy from the first step.
  • Accurate Insurance Verification: With Altrust Services, your practice can utilize advanced verification tools to reduce denials and delays in reimbursements.
  • Efficient Billing and Coding: Altrust Services provides up-to-date billing software that aids in accurate coding, crucial for maximizing insurance reimbursements.

Regular Training and Updates

Incorporating regular training sessions, possibly facilitated by experts from Altrust Services, ensures that your team is proficient in the latest RCM techniques and software. This ongoing education helps in:

  • Keeping abreast of Regulations: Altrust Services keeps your team updated on the latest healthcare regulations impacting chiropractic billing and insurance.
  • Utilizing New Technologies: As technology evolves, new tools and practices introduces that can further optimize your revenue cycle management.

Long-Term Benefits of Partnering with Altrust Services

By implementing the RCM best practices suggested by Altrust Services, your chiropractic practice will not only see an improvement in financial health but also in patient care and retention. Key benefits include:

  • Minimized Billing Errors: Fewer errors in billing and coding directly correlate with higher reimbursement rates and fewer patient complaints.
  • Maximized Reimbursements: Efficient systems from Altrust Services ensure that you capture all potential revenue, enhancing your practice’s profitability.
  • Enhanced Patient Satisfaction: Smooth operations and transparent billing practices increase patient trust and satisfaction, contributing to higher retention rates.

Leveraging the expertise offered by Altrust Services at altrustservices.com can transform your chiropractic practice’s revenue management cycle. From patient entry to final billing, every step can be optimized for maximum efficiency and minimum error, fostering a financially healthy and patient-centered practice.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

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Training Chiropractic Staff on Revenue Cycle Management Best Practices

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Approx. Price Per Hour (USD): $10.00

 

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  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry

DIGITAL MARKETING

Boost Your Medical Practice with Expert Digital Marketing

Enhance your online presence with our comprehensive Medical Digital Marketing package, designed to attract more patients and maximize your ROI. Our services include:

Web Design & Development – Build a professional, high-converting website.
Maintenance & Security – Keep your site updated, virus-free, and running smoothly.
SEO (Basic & Expansion) – Improve search rankings and increase visibility.
Google Business Profile Management – Stand out in local search results.
PPC Management – Get high-quality leads with targeted ads.
Social Media Marketing – Engage with patients and grow your brand.
Email/SMS Marketing – Connect with your audience effectively.
Press Release – Build credibility and brand awareness.

 

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View Package Price

 

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