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How to Improve Accounts Receivable in Medical Practices

altrust services integrating accounting and billing in dental practices
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How to Improve Accounts Receivable in Medical Practices

Enhancing Accounts Receivable Efficiency

To tighten up your medical practice’s financial operations, focusing on improving accounts receivable is paramount. Delayed payments can create a bottleneck in your cash flow, which seriously impairs your operational activities.

Implementing advanced billing software and refining patient communications can significantly reduce these delays. It’s equally crucial to train your staff on these new systems and protocols to maintain consistency and accuracy.

Key Strategies to Implement First

Here are some targeted strategies to improve your practice’s financial health:

  • Integrate Advanced Billing Software: Implementing sophisticated billing solutions can streamline your billing processes, reduce errors, and speed up payment times.

  • Refine Patient Communication: Clear, concise communication with patients about their bills and the payment process can prevent delays.

  • Staff Training: Training your staff to use new systems like those provided by Altrust Services ensures that everyone is on the same page, which is crucial for minimizing errors and improving the efficiency of your billing processes.

  • Regular Audits and Updates: Consistently audit your financial processes to identify areas for improvement. Altrust Services can assist in setting up regular audits to ensure compliance and efficiency in your financial operations.

Measuring the Impact of Changes

Monitoring and measuring the impact of these changes is crucial for continuous improvement. Here are some metrics and methods to consider:

  • Days Sales Outstanding (DSO): Track how long it takes, on average, to collect payments after a charge is posted. A decrease in DSO indicates improvements in accounts receivable.

  • Rate of Clean Claims: Measure the percentage of claims paid on the first submission without rejection. Altrust Services helps optimize claim accuracy to improve this rate.

  • Patient Satisfaction Scores: Assess patient satisfaction with the billing process, as improvements here can correlate with faster payment times.

  • Revenue Leakage: Identify and measure any revenue lost due to billing inefficiencies or errors, an area where Altrust Services can provide significant expertise.

By implementing these strategies and regularly tracking their outcomes, your practice can see a marked improvement in accounts receivable, leading to better cash flow and financial stability.

Remember, Altrust Services is equipped to help you at every step, ensuring that your financial operations are seamless and more effective.

Understanding Accounts Receivable

Accounts receivable (A/R) is the lifeblood of your medical practice, representing the outstanding payments owed by patients and insurers for services you’ve provided. Managing this effectively is critical for maintaining your practice’s financial health.

Typically, the industry sees Days in A/R ranging from 30 to 45 days. When this period extends, it can indicate delays in your billing processes and potential revenue leakage.

To enhance the management of A/R, integrating advanced RCM solutions can significantly reduce the days sales outstanding by improving claim accuracy and speeding up the reimbursement process. This integration not only streamlines operations but also provides real-time updates and analytics, helping you make informed decisions about your financial practices.

A/R aging reports are invaluable here; they categorize receivables into intervals such as 1-30, 31-60, 61-90, and over 91 days. This breakdown helps you prioritize efforts on accounts that are more likely to pay, significantly improving cash flow.

Enhancing Billing Processes

To boost your medical practice’s financial health, consider increasing your billing frequency from monthly to weekly. This shift can significantly speed up payment collection, enhancing cash flow and reducing the days in accounts receivable. By modifying your billing processes, you’ll see a quicker turnover in outstanding balances, which is crucial for maintaining a steady revenue stream.

Implementing electronic billing systems is another key strategy. These systems help standardize your billing cycle, reduce errors, and streamline invoicing, all of which contribute to a more efficient accounts receivable process. With electronic systems, you can automate many parts of the billing workflow, from initial charge capture to final payment. This automation not only speeds up the process but also improves the accuracy of your billing, minimizing claim denials and boosting revenue recovery.

Additionally, outsourcing RCM can further enhance your billing operations by leveraging expert knowledge and advanced technology, ensuring compliance and reducing billing errors.

Don’t forget the power of automated reminders. These can be crucial in reducing the number of overdue accounts. By setting up timely prompts, you remind patients of their payment responsibilities, significantly increasing your collection rates.

Regularly reviewing and updating your billing practices will ensure that these processes remain efficient and compliant, safeguarding your practice’s financial health.

Patient Communication Strategies

Building on optimized billing processes, effective patient communication strategies are equally important in managing your medical practice’s accounts receivable. You need to establish clear payment expectations upfront during appointments. This ensures patients understand their financial responsibilities, reducing confusion and enhancing satisfaction.

By offering multiple channels for inquiries—phone, email, or online portals—you encourage patient engagement and address concerns promptly. Integrating streamlined payment solutions can further enhance this communication by providing patients with easy access to their payment information and history, thus reducing inquiries related to billing.

Sending concise and transparent billing statements, coupled with timely updates on account status, helps patients stay informed about their obligations and encourages prompt payments. Remember, keeping patients informed isn’t just courteous; it’s strategic, fostering a commitment to settling outstanding invoices.

Moreover, providing flexible payment plans and clearly outlining these options during interactions can significantly improve collection rates. It’s essential to accommodate varying financial situations, making it easier for patients to commit to payments.

Regularly update your patient communication strategies based on patient feedback. This adaptive approach not only enhances effectiveness but also keeps your strategies fresh and responsive to patient needs. Ultimately, these practices lead to better payment outcomes and reduced accounts receivable, keeping your medical practice financially healthy.

Technology for A/R Management

Embracing modern technology can revolutionize how your medical practice manages accounts receivable. By integrating billing software with Electronic Health Records (EHR), you’ll automate coding and billing processes, significantly reducing human errors and improving claim accuracy. This seamless integration ensures that claims submission is both timely and precise, enhancing your revenue cycle management (RCM).

The implementation of AI and automation in these systems further bolsters accuracy and efficiency, leading to quicker reimbursements.

Moreover, adopting practice management software allows for real-time tracking of accounts receivable metrics. You can promptly identify trends and address inefficiencies, which is crucial for maintaining a healthy cash flow. Automated reminders and patient portals further enhance patient engagement by facilitating easy access to account information and streamlining payment processes. This proactive approach ensures faster collections and improves patient satisfaction.

Additionally, leveraging revenue cycle management software that utilizes data analytics helps pinpoint major A/R issues. This allows for the optimization of your billing workflow, ultimately improving revenue recovery rates.

Lastly, telehealth platforms not only expand your service delivery but also ensure the accurate capture of charges for services rendered remotely, adding another layer of efficiency to your billing operations.

Continuous A/R Monitoring

Continuous monitoring of your accounts receivable (A/R) is essential for maintaining the financial health of your medical practice. By keeping a close eye on your A/R, you’re not just watching numbers; you’re actively managing the lifeblood of your practice—its cash flow.

Regular generation and analysis of A/R aging reports help you pinpoint outstanding debts and trends, facilitating timely intervention before they balloon into larger financial issues.

You should also keep track of days in A/R, which typically range from 30-45 days in the healthcare sector. This metric reflects the efficiency of your billing processes and prompts you to make necessary adjustments to speed up revenue collection.

Moreover, regularly assessing denial rates shines a light on recurring issues in your billing practices. Addressing these promptly can significantly boost your collection rates. To further enhance your revenue cycle management, consider outsourcing RCM services which can reduce administrative burdens and improve claim accuracy.

Prioritizing monitoring efforts on overdue accounts is crucial, especially knowing the stark drop in collection probability after 120 days—to a mere 10%. Such strategic oversight not only enhances your collection rates but also supports robust revenue cycle management.

Conclusion

Optimizing Billing Processes

To enhance your medical practice’s accounts receivable, refining billing processes is crucial. Implementing automated systems can significantly streamline billing operations, reducing errors and speeding up collection times. Frequent and accurate billing ensures that payments are received promptly. Consider integrating solutions from Altrust Services, which specializes in optimizing medical billing processes, to achieve better financial outcomes.

Key Strategies:

  • Utilize automated billing systems to reduce human error.
  • Increase billing frequency to ensure timely payments.
  • Partner with Altrust Services for specialized billing solutions.

Leveraging Technology with Altrust Services

Incorporating advanced technology is essential for an efficient accounts receivable system. Altrust Services offers cutting-edge software that simplifies patient billing and collections, making it easier for your practice to manage finances effectively. This technology not only facilitates faster payments but also improves the accuracy of billing, minimizing disputes and enhancing patient satisfaction.

Benefits of Technology:

  • Faster payment processing with Altrust Services technology.
  • Reduced billing inaccuracies.
  • Improved patient satisfaction through clear and concise billing.

Effective Patient Communication

Clear communication with patients about their payment obligations is fundamental. Ensuring that patients understand their bills can lead to quicker payments and fewer discrepancies.

Communication Tactics:

  • Regularly update patients on their payment status.
  • Educate patients on their financial responsibilities.

Monitoring and Analyzing A/R Metrics

Regular monitoring and analysis of accounts receivable metrics allow you to identify issues such as delinquencies early, which can be swiftly addressed. Altrust Services offers analytics that help track these metrics effectively, providing insights into how to improve your collection processes. Staying proactive with these analytics supports the financial health of your practice.

Analytical Approaches:

  • Implement Altrust Services analytics to monitor A/R metrics.
  • Analyze data to identify and address delinquencies promptly.
  • Use insights to refine collection strategies.

By adopting these strategies and utilizing the resources provided by Altrust Services, your medical practice can achieve a robust accounts receivable system. This not only secures your financial footing but also enhances your responsiveness to both operational demands and patient needs, ensuring a more successful and efficient practice.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

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How to Improve Accounts Receivable in Medical Practices

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MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPAA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry

DIGITAL MARKETING

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SEO (Basic & Expansion) – Improve search rankings and increase visibility.
Google Business Profile Management – Stand out in local search results.
PPC Management – Get high-quality leads with targeted ads.
Social Media Marketing – Engage with patients and grow your brand.
Email/SMS Marketing – Connect with your audience effectively.
Press Release – Build credibility and brand awareness.

 

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