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Insurance Verification Best Practices for Medical RCM

altrust services maximizing dental revenue management
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Insurance Verification Best Practices for Medical RCM

Understanding the Importance of Insurance Verification in Medical RCM

In the intricate arena of medical revenue cycle management (RCM), grasping the essential role of insurance verification is paramount. This process ensures that eligibility and coverage details are correct before services are rendered, thereby not only protecting your practice’s financial well-being but also preventing potential complications for patients.

Why Prioritize Insurance Verification?

  • Prevents Revenue Loss: Accurate verification ahead of service prevents insurance claim rejections, which are often due to coverage errors.

  • Enhances Patient Satisfaction: Ensuring that coverage details are correct upfront reduces patient anxiety over billing and fosters trust.

  • Speeds Up Reimbursement: Efficient verification processes lead to quicker payment from insurers, enhancing cash flow.

The Role of Altrust Services in Enhancing Insurance Verification

By utilizing Altrust Services, practices can streamline their insurance verification processes significantly. Altrust Services offer comprehensive solutions tailored to the unique needs of medical practices, ensuring that coverage details are meticulously checked and communicated effectively.

Their expertise in handling complex insurance scenarios can be a game-changer for your RCM strategy.

How Can Advanced Verification Technologies Improve Efficiency?

Integrating advanced technologies for insurance verification can dramatically improve the efficiency of your RCM. Here’s how:

  • Automated Verification Tools: Leveraging technology to automate the verification process can reduce manual errors and save time.

  • Real-Time Updates: With systems like those provided by Altrust Services, get real-time updates on patient coverage, which is crucial for last-minute appointments.

  • Integrated RCM Solutions: Altrust Services offers integrated RCM solutions that connect directly with insurers, facilitating quicker and more accurate verifications.

Reevaluating Your Current Systems with Altrust Services

Considering an upgrade or overhaul of your current verification systems? Here’s why Altrust Services might be your best bet:

  • Customized Solutions: Altrust Services understands that each practice is unique and offers tailored solutions that fit specific needs.

  • Expert Support: With a team of experts only a call away, Altrust Services ensures you have the support needed to tackle any insurance verification challenge.

  • Enhanced Security: Protect patient information with state-of-the-art security measures in all Altrust Services systems.

Conclusion

In conclusion, effective insurance verification is a cornerstone of successful medical RCM. By partnering with Altrust Services, your practice can not only enhance operational efficiency but also ensure a smoother, more reliable billing process.

Review your current systems and consider how advancements in technology, especially those offered by Altrust Services, could revolutionize your approach to insurance verification.

Remember, a robust verification process is your first step toward a more financially stable and patient-friendly practice.

Understanding Eligibility Verification

Eligibility verification is a crucial first step in the revenue cycle management process, ensuring that patients hold active insurance coverage before they receive medical services. This eligibility verification process is vital; it involves confirming patient insurance eligibility, details of health plan coverage, copayments, deductibles, and co-insurance. By managing this effectively, you reduce the risk of claim denials significantly.

As part of their comprehensive RCM training, healthcare professionals are taught to handle these verifications adeptly, which supports the overall financial health of healthcare organizations.

As a healthcare provider, you know that understanding and applying thorough insurance verification processes can be daunting. Yet, they’re essential. Conducting these checks at least 48 hours before appointments not only minimizes claim rejections but also enhances revenue realization.

Moreover, accurate verification processes allow you to clearly communicate financial responsibilities to your patients upfront. This step is crucial in improving both patient experience and trust.

To maintain high standards of accuracy and efficiency in these verification processes, ongoing education for your staff on changes in insurance policies and verification techniques is indispensable. This continuous learning helps in adapting to ever-evolving insurance landscapes and ensures that your patient interactions start on solid ground, financially and operationally.

Key Benefits for Providers

As a provider, you’ll find that mastering insurance verification offers significant advantages, particularly in the realms of financial responsibility clarity and enhanced revenue management.

By ensuring that patient coverage and financial obligations are clearly understood before services are rendered, you’re not only securing your revenue stream but also streamlining your billing processes.

This proactive approach minimizes the risk of costly billing errors and delays in reimbursement, fostering a more efficient and financially stable practice environment.

Implementing effective denial prevention strategies can further optimize these processes, ensuring that your practice maintains consistent operational efficiency and financial health.

Financial Responsibility Clarity

Clear communication about financial responsibility not only boosts a provider’s ability to collect payments upfront but also enhances overall cash flow and minimizes the risk of unpaid bills. When you verify insurance coverage early, you’re setting the stage for accurate estimations of what your patients owe. This clarity allows you to collect co-pays and coinsurances more effectively at the time of service.

By integrating advanced analytics tools within the insurance verification process, healthcare providers can further reduce billing inaccuracies and improve financial outcomes.

By ensuring that you’ve got all necessary authorizations in place before delivering services, you reduce the likelihood of claim denials. This step is crucial because it aligns with the eligibility requirements of the insurance providers, smoothing out the claims process and ensuring that financial responsibilities are transparent from the start.

Moreover, when you make the financial obligations clear to your patients, they’re less likely to be surprised by bills after their treatments. This transparency not only boosts patient satisfaction but also improves retention rates. Patients appreciate knowing what they’re expected to pay and why.

Lastly, for those juggling multiple insurance policies, establishing a clear billing order is key. It minimizes administrative errors and streamlines your revenue cycle management, ensuring that patient collections are handled efficiently and with fewer complications.

This approach ultimately contributes to a smoother patient experience and more reliable patient financial interactions.

Enhanced Revenue Management

Building on the foundation of clear financial communication, effective insurance verification processes are instrumental in enhancing revenue management for healthcare providers.

By diligently maintaining a verification checklist that includes eligibility checks and ensuring you have accurate patient insurance information, you’re setting the stage for fewer claim rejections and a smoother billing cycle. This method aligns with the best practices in medical billing which emphasize the importance of accurate documentation and coding to streamline revenue cycles.

This thorough approach not only minimizes the risk of billing errors but also plays a crucial role in safeguarding your revenue streams. Accurate information from the start means you can confidently estimate patient financial responsibilities, enhance cash flow by collecting co-pays and coinsurances upfront, and reduce the administrative burden on your staff.

This lets you allocate resources more effectively, focusing on patient care rather than financial discrepancies.

Moreover, a robust verification process streamlines your overall revenue cycle management. You’ll see a direct impact on minimizing financial losses from inactive policies and reducing the frequency of claim rejections.

This proactive stance in managing patient insurance information not only strengthens your financial footing but also boosts patient satisfaction. They appreciate the transparency around their financial responsibilities, which in turn, enhances their trust and retention in your practice.

Patient Advantages Explained

When you ensure your insurance eligibility is verified before receiving healthcare services, you’re setting yourself up for a smoother financial experience.

This proactive step provides you with a clear roadmap of the costs you’ll face, allowing you to plan accordingly and avoid the stress of unexpected medical bills.

Additionally, understanding your financial responsibilities in advance helps you make informed decisions about your healthcare options, enhancing your ability to manage both health and budget effectively.

Implementing systems that automate eligibility verifications can further streamline this process, ensuring that any discrepancies in insurance coverage are identified and addressed promptly, minimizing the risk of billing errors and claim denials.

Financial Clarity Benefits

Understanding your potential out-of-pocket costs through insurance verification reduces the anxiety that often accompanies unexpected medical bills. By ensuring your insurance eligibility verification is thorough, you’re not just preparing for a doctor’s visit; you’re securing peace of mind.

Knowing exactly what your insurance covers, from copayments to deductibles, empowers you to make informed decisions about your healthcare. This process is greatly enhanced by the use of modern electronic tools which streamline the verification process and minimize errors, ensuring that the information is accurate and up-to-date.

When you have clear financial expectations, you’re able to seek out the most cost-effective providers without compromising on the quality of patient care. This transparency doesn’t just help you manage your finances—it boosts your overall satisfaction with the healthcare process.

You’re no longer caught off guard by hidden costs, and you can plan more effectively for any upcoming medical expenses.

Moreover, this clarity fosters trust between you and your healthcare providers. When they communicate openly about your patients’ insurance coverage and potential out-of-pocket costs, it establishes a reliable relationship.

Studies confirm that 90% of patients prefer knowing their payment responsibilities upfront. This preference underscores the significant role that financial clarity plays in enhancing patient satisfaction and loyalty.

You’ll likely feel more valued and understood, which in turn, encourages you to stick with providers who prioritize this transparency.

Enhanced Care Planning

Enhanced care planning through meticulous insurance verification not only clarifies your financial obligations but also empowers you to make well-informed choices about your healthcare.

By confirming your eligibility electronically with your patient’s insurance provider, you’re setting the stage for a smoother medical experience. Advanced RCM solutions, such as those offered by Altrust Services, integrate seamlessly with existing systems to ensure accuracy and expedite the verification process.

Here’s how this process directly benefits you:

  1. Clarification of Financial Responsibilities: You’ll know exactly what you’re expected to pay out-of-pocket, including copayments and deductibles. This transparency helps prevent surprises when the bills arrive.

  2. Informed Healthcare Choices: With detailed verification, you understand what services are covered. This enables you to explore alternative healthcare options that could be more cost-effective without sacrificing quality.

  3. Reduced Financial Anxiety: Knowing your coverage details upfront minimizes the stress associated with potential high medical costs. You can plan financially for the care you need without undue worry.

  4. Enhanced Overall Satisfaction: A clear understanding of your financial and coverage details improves your overall experience. You’re better prepared for appointments and can focus on your health rather than billing issues.

Thorough verification of patient information ensures that both your financial responsibilities and healthcare options are clearly outlined, enhancing your ability to manage your healthcare effectively.

Optimal Verification Techniques

To ensure smooth insurance processes, start by conducting eligibility checks at least 48 hours before patient appointments. This early step helps reduce claim rejections and ensures accurate billing, key to maintaining a clean claim record. By verifying eligibility in advance, you’re not just preparing for a routine appointment; you’re setting the stage for a streamlined financial workflow.

You should also implement a standardized verification checklist. This tool ensures that all necessary data, from patient information to insurance details, is accurately collected and recorded. It’s your blueprint for consistency and thoroughness, vital for reducing errors and increasing revenue.

Implementing automated eligibility verification tools can further enhance this process, as these tools integrate directly with patient management systems, ensuring that no critical information is missed.

Moreover, utilize automated eligibility verification tools. These systems can save you an average of 16 minutes per transaction, significantly streamlining the verification process. They allow for real-time eligibility checks, a crucial capability during patient check-in. This real-time check not only catches discrepancies early but also enhances patient financial counseling by providing immediate feedback on coverage details.

Regular audits of your verification processes are essential as well. They help you identify areas for improvement and ensure compliance with the ever-changing policies of insurance providers. By staying proactive, you maintain the integrity of your revenue cycle management.

Essential Verification Steps

Start by gathering comprehensive patient demographics such as name, date of birth, address, and insurance provider. This initial step is crucial in Healthcare Revenue Cycle Management (HRCM) to ensure your records are accurate and up-to-date.

Here’s how you should proceed:

  1. Conduct an Electronic Eligibility Check: Verify the patient’s Medical Insurance Eligibility 1-3 days before their appointment. This proactive approach minimizes claim rejections by confirming coverage details early.

  2. Collect and Update Insurance Cards: Each visit, make sure to collect and copy both sides of the patients’ insurance card. Keeping the patients’ insurance information current in the system is vital for accurate billing and reduces the risk of errors.

  3. Communicate Financial Responsibilities: Before any service is provided, clearly communicate to the patient their financial responsibilities, such as co-pays and deductibles. This transparency helps prevent payment surprises and enhances patient satisfaction.

  4. Utilize Automated Verification Tools: Implement automated tools to streamline the verification process. These tools save significant time, averaging a reduction of 16 minutes per transaction, and boost operational efficiency.

Utilizing advanced RCM tools can further enhance the accuracy and efficiency of insurance verifications, integrating seamlessly with existing healthcare systems.

Following these Best Practices in verifying insurance information ensures a smoother, more reliable billing process in your medical practice.

Advanced Technology Integration

Building on basic insurance verification steps, embracing advanced technology integration can markedly streamline your practice’s revenue cycle management. By integrating electronic eligibility verification tools, you’ll save an average of 16 minutes per transaction, significantly enhancing operational efficiency in revenue cycle management (RCM). This advancement not only speeds up the process but also boosts your healthcare facility’s cash flow.

Automated systems quickly pinpoint ineligible patients right at the point of service, which improves your upfront collections and slashes the risk of claim denials. Also, by utilizing APIs for seamless communication with insurance providers, you ensure real-time updates and accurate verifying eligibility. This reduces the administrative burden on your staff, allowing them to focus on more critical aspects of patient care and management systems.

Incorporating AI and ML technologies further refines these processes by enhancing billing accuracy, which is pivotal in minimizing errors and optimizing financial outcomes.

Moreover, cloud-based solutions provide secure data access and sharing across departments. This collaboration enhances the accuracy of patient information during the verification process.

Additionally, employing robotic process automation (RPA) in your verification workflows minimizes human errors, ensuring high levels of accuracy and efficiency in managing patient eligibility data. These advanced technologies are essential in transforming your revenue management strategies and securing a healthier financial status for your practice.

Continuous Process Improvement

Implementing regular audits of your insurance verification process sharpens accuracy and uncovers potential improvements, significantly reducing the risk of claim denials and enhancing your cash flow.

By diligently verifying patient information and constantly refining your procedures, you’re not just managing claims; you’re safeguarding your practice’s financial health and improving patient satisfaction.

Here are four best practices for continuous process improvement in medical RCM:

  1. Standardized Verification Checklist: Develop and maintain a checklist to ensure all necessary steps in verifying patient eligibility and information are consistently followed. This reduces errors and streamlines the overall process.

  2. Ongoing Staff Training: Regularly train your staff on the latest insurance policies and verification techniques. Keeping your team informed is crucial for maintaining high standards of accuracy and efficiency.

  3. Monitor Insurance Policy Changes: Stay updated on changes in insurance policies and procedures to swiftly adapt and optimize your verification processes, which can lead to faster reimbursements.

  4. Utilize Electronic Verification Tools: Implement electronic tools to enhance operational efficiency. These tools provide real-time financial counseling to patients and can save an average of 16 minutes per transaction, boosting your practice management capabilities.

Optimizing Insurance Verification for Improved Medical RCM

Adopting best practices in insurance verification is pivotal for streamlining your medical RCM process. By confirming eligibility and coverage in advance, your healthcare facility can minimize claim denials and boost patient satisfaction. Patients appreciate transparency about their financial responsibilities, which fosters trust and improves their overall experience.

Integrating Advanced Technologies with Altrust Services

To keep your billing processes efficient and compliant, integrating advanced technologies is key. Altrust Services provides cutting-edge solutions tailored for healthcare billing. By leveraging such technologies, your practice can automate and streamline the verification process, thus reducing errors and saving time.

Continuous Training and Audits: A Partnership with Altrust Services

Maintaining continuous training and audits ensures your staff stays updated on the latest billing regulations and practices. Partnering with Altrust Services can help you implement regular training programs and conduct detailed audits. This not only enhances the accuracy of your billing processes but also ensures compliance with industry standards.

Safeguarding Revenue Streams

Here are several ways in which effective insurance verification practices can safeguard your revenue streams:

  • Reduced Administrative Costs: By automating insurance verification with solutions from Altrust Services, you can reduce the labor costs associated with manual verification.

  • Decreased Claim Denials: Accurate eligibility checks minimize the risk of claim rejections, ensuring smoother revenue flow.

  • Enhanced Patient Satisfaction: Clear communication about coverage and costs helps in maintaining positive relationships with patients, which is crucial for patient retention and minimizing financial disputes.

The Role of Altrust Services in Enhancing Financial Health

Ultimately, by implementing these insurance verification best practices with the support of Altrust Services, your practice can protect its revenue streams and improve its overall financial health. Efficient billing processes lead to improved cash flow management, allowing you to focus more on delivering exceptional patient care rather than financial intricacies.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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Insurance Verification Best Practices for Medical RCM

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PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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