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Expert Tips for Compliance and Regulatory Adherence in Medical Billing

ALTRUST Services - Expert Tips for Compliance and Regulatory Adherence in Medical Billing
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Expert Tips for Compliance and Regulatory Adherence in Medical Billing

Expert Tips for Compliance and Regulatory Adherence in Medical Billing

Understanding the Importance of Compliance and Regulatory Adherence in Medical Billing

Navigating the complexities of medical billing involves more than just submitting claims; it's about ensuring the integrity and financial health of your practice. Compliance and regulatory adherence are critical components that safeguard against legal troubles and financial discrepancies.

Here's why it's crucial to stay updated and compliant:

  • Prevents Financial Penalties: Adhering to regulations helps avoid costly fines and penalties.
  • Protects Patient Information: Compliance ensures the security and confidentiality of patient data, aligning with HIPAA regulations.
  • Enhances Practice Reputation: A compliant practice is a trustworthy practice, attracting more patients and professionals.
  • Improves Efficiency: Proper training and adherence to billing codes like ICD-10 and CPT streamline processes and reduce errors.

Key Regulations and Codes in Medical Billing

Medical billing is governed by various codes and regulations that ensure accuracy and ethical billing practices.

Here's a breakdown of the most crucial ones:

ICD-10 Codes

The International Classification of Diseases, Tenth Revision, is a coding system used worldwide to note diagnoses and health conditions. Keeping up-to-date with ICD-10 codes is essential for accurate billing and avoiding claim rejections.

CPT Codes

Current Procedural Terminology (CPT) codes are used to describe medical, surgical, and diagnostic services. Understanding CPT codes is vital for proper documentation and reimbursement.

HIPAA Regulations

The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for protecting sensitive patient data. Staying compliant with HIPAA is non-negotiable for maintaining patient trust and legal compliance.

The Role of a Compliance Officer

Having a dedicated Compliance Officer is beneficial for a healthcare practice.

Here's how:

  • Ensures Continuous Compliance: They keep track of all regulatory updates and ensure the practice is always compliant.
  • Handles Training Programs: They manage the development and implementation of compliance-related training programs for staff.
  • Audits and Risk Assessments: Regular audits and assessments are conducted to identify and mitigate risks.

Implementing Effective Training Programs

Training is a cornerstone of compliance in medical billing.

Here are some steps to implement robust training programs:

  • Regular Updates: Keep the training materials updated with the latest regulations and best practices.
  • Engaging Formats: Use interactive formats like workshops, webinars, and e-learning modules.
  • Assessments and Feedback: Include regular assessments to test knowledge and provide feedback for continuous improvement.

Regular audits are essential to ensure compliance and identify areas of improvement.

Here's a structured approach to auditing:

  1. Schedule Periodic Audits: Plan and conduct audits at regular intervals, without prior notice to ensure genuine process reviews.
  2. Review Documentation and Claims: Check the accuracy of claim submissions and the adequacy of documentation practices.
  3. Report Findings and Recommend Actions: Document audit findings and recommend corrective actions to address any discrepancies.

Addressing the Nuances of Compliance

The subtle nuances of medical billing compliance can significantly impact your practice.

Here are some lesser-known aspects that need attention:

  • Local Regulations: Besides federal laws, be aware of state-specific billing regulations and compliances.
  • Payer-Specific Requirements: Different insurance providers may have unique billing instructions and compliance requirements.
  • Data Analytics in Billing: Utilize data analytics to identify patterns in billing errors and enhance compliance strategies.

In conclusion, while the fundamentals of medical billing are widely recognized, the depth and implications of compliance and regulatory adherence are profound.

By understanding the importance of these aspects, implementing a dedicated Compliance Officer, and ensuring thorough training and regular audits, your practice can not only avoid legal pitfalls but also enhance its operational efficiency and reputation.

Remember, in medical billing, precision and vigilance are not just beneficial; they are necessary.

By adhering to these guidelines and prioritizing compliance, your medical practice can achieve not only financial health but also a strong ethical standing in the healthcare community.

Staff Training Essentials

To ensure proficiency and compliance in medical billing, comprehensive training programs are essential. Incorporating virtual workshops and webinars can significantly enhance understanding and application of billing practices.

You'll need to master ICD-10 and CPT coding, grasp medical terminology, and verify insurance with precision. Training in specialized software helps navigate billing systems effectively, enhancing documentation accuracy.

Regular updates on HIPAA, fraud prevention, and regulatory changes are crucial to maintain compliance and safeguard healthcare information. Keep learning to stay proficient.

Conducting Regular Audits

As you focus on enhancing your medical billing processes, it's crucial to optimize the frequency of your audits to catch discrepancies early.

By employing advanced error identification techniques during these reviews, you're better positioned to pinpoint specific shortcomings in your billing and coding practices.

Integrating virtual assistant services can further streamline your medical billing efficiency, ensuring compliance and reducing error rates.

Following up with robust corrective actions based on these findings not only mitigates compliance risks but also streamlines your overall revenue cycle.

Audit Frequency Optimization

Conducting regular internal audits at least quarterly is essential for identifying coding errors and compliance issues, ensuring your medical billing practices adhere to established standards and minimize financial risks.

Audit frequency optimization helps you stay on top of documentation requirements and regulatory compliance. Utilize findings for corrective actions and keep your team informed, continually enhancing billing accuracy and adherence to billing standards.

In addition to audits, managing patient appointments and ensuring HIPAA compliance are vital for maintaining the integrity of medical practices.

Error Identification Techniques

Regular internal audits play a pivotal role in pinpointing billing and coding errors, a common pitfall for up to 80% of healthcare organizations.

You'll enhance claims submissions and coding accuracy by using automated auditing tools, reducing risks and ensuring healthcare compliance.

Set regular audits to catch recurring billing errors, aligning with compliance regulations and safeguarding against hefty fines.

It's a crucial strategy in error identification techniques.

Corrective Action Implementation

After establishing the importance of detecting errors through regular internal audits, it's equally important to focus on how these audits facilitate corrective actions.

You'll ensure compliance in medical billing by systematically reviewing documentation and claims submissions.

Regular audits pinpoint inefficiencies in billing practices and revenue cycle management, guiding targeted training and optimizing compliance efforts with coding guidelines, ultimately enhancing the accuracy and timeliness of your claims submissions.

Establishing Compliance Policies

As you set out to draft effective compliance policies in your medical billing practices, it's crucial to establish clear guidelines that adhere to both federal and state regulations.

You'll need to regularly train your staff on these policies, ensuring they understand and follow the detailed billing and coding rules to avoid any legal pitfalls.

Additionally, appointing a Compliance Officer to oversee and enforce these guidelines can significantly enhance the transparency and accountability within your organization.

Drafting Effective Policies

To ensure your medical billing remains compliant, start by establishing clear, written policies that define coding guidelines, documentation standards, and the proper handling of sensitive patient information in line with HIPAA regulations.

Appoint a Compliance Officer to update these policies and lead staff training, ensuring adherence to regulatory requirements and accuracy in reimbursement.

This structured approach minimizes risks in your healthcare organization's billing practices.

Ensuring Staff Adherence

Ensuring your staff adheres to established compliance policies is crucial for maintaining the integrity of medical billing processes.

Implement a robust training program that covers all necessary regulations and documentation standards.

Designate a Compliance Officer to oversee staff adherence and foster transparency.

Regular updates to compliance policies keep pace with regulatory bodies and instill compliance best practices, ensuring accurate documentation and adherence.

Tracking Key Metrics

Monitoring key metrics in medical billing, like net collections and average collections per encounter, gives you clear insights into the financial pulse of your healthcare practice.

Tracking these metrics ensures your billing workflows and compliance program are optimized. You'll manage accounts receivable effectively, secure accurate reimbursement, and enhance revenue cycles without compromising patient care.

It's crucial for maintaining a robust financial strategy within your practice.

Leveraging Technology Solutions

Investing in advanced billing software can significantly enhance your practice's compliance and financial health.

It reduces coding errors and streamlines claims processing, aligning with compliance standards. Automated tools in technology solutions flag discrepancies, ensuring regulatory adherence.

Upgrading electronic health records bolsters patient data management, maintaining operational efficiency.

Keep your system updated to handle changing regulations and improve your billing accuracy.

Understanding Billing Regulations

While leveraging technology boosts billing accuracy, it's equally important to grasp the specific regulations governing medical billing.

Here's what you need to know:

  1. The False Claims Act prevents fraudulent billing, imposing severe penalties.

  2. Under the No Surprises Act, provide clear cost estimates.

  3. HIPAA compliance ensures patient information security.

  4. Regularly update procedures to meet evolving billing rules and payer requirements.

Identifying Hidden Threats

Frequently, healthcare organizations overlook hidden threats in medical billing that lead to severe compliance issues and financial repercussions.

You must stay vigilant against billing fraud, such as upcoding and duplicate claims submissions. Keep up with regulatory changes and strengthen your cybersecurity to protect data.

Regular training and audits are crucial to avoid inaccurate coding and ensure compliance.

Don't let these hidden threats undermine your organization's financial health.

Addressing Non-Compliance Costs

Addressing the costs of non-compliance in medical billing is crucial, as these can significantly drain your healthcare practice's financial resources.

  1. Fraud prevention is vital; billing errors can lead to huge financial penalties.

  2. Avoid reimbursement delays by maintaining strict coding standards.

  3. Reduce administrative costs by streamlining compliance processes.

  4. Enhance patient satisfaction and protect your practice's reputation by minimizing non-compliance risks.

Solutions for Revenue Management

Implementing robust solutions for revenue management can dramatically enhance your healthcare practice's financial health.

Invest in advanced billing software with built-in compliance checks and real-time coding validation to reduce errors and streamline claims submissions.

Regular audits and tracking key metrics like Days in AR ensure compliance and optimize revenue.

Additionally, continuous training on coding updates is essential for maintaining billing and coding compliance.

Conclusion

Introduction to Compliance and Regulatory Adherence in Medical Billing

Navigating the complexities of medical billing requires a dedicated approach to compliance and regulatory adherence. To ensure effective revenue management and mitigate risks in the ever-evolving landscape of healthcare billing, it is crucial to implement stringent training, regular audits, and robust compliance policies. By leveraging advanced technology and continuously monitoring key metrics, healthcare organizations can enhance operational efficiency and address the financial implications of non-compliance. In this comprehensive guide, we will explore how integrating services from Altrust Services can fortify your organization's compliance frameworks and safeguard against potential threats.

HR Outsourcing for Enhanced Compliance in Medical Billing

HR Outsourcing services from Altrust can play a pivotal role in managing compliance within the medical billing sector. Here are some key features of their HR outsourcing:

  • Expert Management of Employee Relations: Ensures that staff handling sensitive billing information are well-versed in the latest compliance policies.
  • Comprehensive Compliance Management: Keeps your billing practices in line with current healthcare regulations.
  • Streamlined HR Policy Development: Updates and maintains HR policies to prevent compliance breaches.

Benefits of HR Outsourcing:

  • Reduces administrative burden, allowing you to focus more on core medical billing processes.
  • Ensures that all practices are compliant with regulatory standards, reducing the risk of fines and penalties.

Payroll Management to Support Compliance

Payroll Management is another critical aspect offered by Altrust Services, ensuring that your payroll practices comply with tax and labor laws. Key features include:

  • Accurate and Timely Compensation: Guarantees that employees are paid correctly and on time, crucial for maintaining morale and compliance in the billing department.
  • Adherence to Tax and Labor Laws: Minimizes the risk of legal challenges and penalties related to payroll discrepancies.

Payroll Management Advantages:

  • Streamlines payroll processes to support timely audits and reporting.
  • Enhances employee satisfaction and adherence to compliance standards.

Employee Benefits Administration

Administering employee benefits effectively is vital for maintaining a motivated workforce, which is essential for managing intricate billing processes. Altrust Services manages comprehensive Employee Benefits Programs including:

  • Health insurance
  • Retirement plans
  • Other employee perks

Key Benefits:

  • Attracts and retains top talent in the medical billing field.
  • Ensures that benefits administration complies with relevant laws and regulations.

Recruitment and Talent Acquisition

Recruitment and Talent Acquisition services from Altrust help ensure that only the most qualified and compliant-oriented professionals are hired for medical billing roles. This service covers:

  • Job postings
  • Candidate selection
  • Onboarding processes

Recruitment Advantages:

  • Ensures a high level of expertise and compliance knowledge among new hires.
  • Reduces the risk of non-compliance due to human error.

Compliance and Risk Management

Compliance and Risk Management is crucial for navigating the medical billing landscape. Altrust provides:

  • Guidance on labor laws and regulations
  • Solutions to mitigate HR-related risks

Key Features:

  • Keeps your organization up-to-date with the latest regulatory changes.
  • Offers strategic risk management solutions tailored to the needs of healthcare billing.

Training and Development

Training and Development programs from Altrust are designed to enhance skills and ensure continuous professional growth in compliance-related areas. These programs are tailored to:

  • Improve employee skills
  • Enhance productivity
  • Ensure professional growth in compliance adherence

Performance Management

Finally, Performance Management systems from Altrust help monitor and enhance employee performance, ensuring that compliance and efficiency are maintained at all times. This service includes:

  • Strategies to monitor and enhance performance
  • Tools to drive productivity and compliance

Conclusion: Adding Value Through Altrust Services

Implementing the strategies discussed, with the support of Altrust Services, can significantly safeguard your organization against compliance risks in medical billing. Altrust's comprehensive HR solutions ensure that every aspect of your human resources management is geared towards maintaining high standards of compliance and operational efficiency. By entrusting these critical functions to Altrust, your healthcare organization can focus more on its primary goal of providing excellent patient care while ensuring sustainable revenue management and compliance in all areas of operation.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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Expert Tips for Compliance and Regulatory Adherence in Medical Billing

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MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
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•Maintaining electronic health records (EHR).
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•Assisting with recruitment and onboarding.
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PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
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Requirements:

  • High school diploma or equivalent required
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  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
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  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
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Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
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  • Excellent typing speed and accuracy
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  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
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  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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