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Innovative Healthcare Revenue Analytics & KPI Tracking

ALTRUST Services - Innovative Healthcare Revenue Analytics & KPI Tracking
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Innovative Healthcare Revenue Analytics & KPI Tracking

Innovative Healthcare Revenue Analytics & KPI Tracking

In today's competitive business environment, efficient human resources (HR) management is crucial for achieving organizational success. One effective strategy to enhance HR operations is outsourcing, which allows businesses to delegate routine administrative tasks to specialized providers. This approach not only streamlines operations but also enables companies to concentrate on their core objectives.

A standout in this field is Altrust Services, a comprehensive HR solutions provider known for its ability to tailor services to meet the unique needs of each business. By partnering with Altrust Services, companies can benefit from a range of expert services including Payroll Management, Employee Benefits Administration, Compliance and Risk Management, and Performance Management.

Payroll Management Altrust Services ensures accurate and timely payroll processing, which is fundamental for maintaining employee satisfaction and financial stability in any business. By outsourcing this critical function, companies can avoid common payroll errors and reduce the administrative burden on their internal teams.

Employee Benefits Administration Managing employee benefits is another area where Altrust Services excels. Their expertise in administering complex benefits packages helps businesses enhance employee satisfaction and retention, which are key factors in long-term success.

Compliance and Risk Management Navigating the intricate landscape of labor laws and regulations is a challenge for many businesses. Altrust Services provides essential support in this area, ensuring that companies remain compliant with evolving legal requirements. This reduces the risk of costly legal issues and enhances the company's reputation as a reliable employer.

Performance Management Effective performance management is vital for boosting productivity and achieving business goals. Altrust Services offers tools and strategies that help managers effectively evaluate and enhance team performance, aligning employee objectives with company goals.

Recruitment and Onboarding The benefits of Altrust's end-to-end recruitment support are significant. From finding to onboarding top talent, Altrust Services streamlines the hiring process, ensuring that businesses attract and retain skilled professionals who are well-suited to their organizational culture and objectives.

Employee Training and Development Altrust Services also recognizes the importance of continuous learning and development in maintaining a skilled and engaged workforce. Their training programs are designed to enhance professional skills and foster personal growth, which in turn contributes to the overall productivity of the organization.

By leveraging the specialized expertise of Altrust Services, businesses can enjoy numerous advantages, including reduced operational costs, improved compliance with labor laws, better employee satisfaction, and overall enhanced productivity.

In an era where efficiency and compliance are paramount, partnering with an experienced HR solutions provider like Altrust Services is a strategic decision that can lead to significant business success.

Advanced RCM Insights

Advanced RCM insights are revolutionizing the way healthcare organizations operate by optimizing people, processes, and technology. By harnessing advanced analytics, you're not just collecting data; you're turning it into the lifeblood of your financial strategy. This strategic shift allows for enhanced revenue cycle management (RCM), where every piece of data contributes to robust, data-driven decision-making.

Imagine being able to pinpoint exactly where your organization's financial health is faltering. Advanced RCM insights enable you to identify these critical areas for improvement, diving deep into the nuances of your operations. You'll see where processes can be streamlined or where additional training might boost your team's performance metrics. This isn't about working harder but smarter, utilizing precise information to make impactful changes.

Moreover, integrating these insights fosters a culture of continuous improvement. It's about adapting to an ever-evolving healthcare landscape, ensuring your organization remains at the forefront of operational efficiency. By focusing on key performance indicators, you're not just tracking numbers. You're crafting a narrative of success and pinpointing where the next chapter needs adjustment.

These analytics serve as the foundation for strategic planning, providing a clearer understanding of your financial operations and cash flows. It's about being proactive, not reactive. You'll be equipped to anticipate challenges and implement solutions that enhance your organization's financial health. This proactive stance is crucial in today's dynamic healthcare environment, where adaptability and precision lead to sustainability.

Embrace advanced RCM insights, and you'll transform data into a strategic asset that drives your organization toward greater financial health and operational excellence.

KPI Performance Dashboards

Harnessing the power of KPI performance dashboards, you can gain real-time visibility into your healthcare organization's critical operational metrics, such as denial rates and days in accounts receivable. These dashboards consolidate key performance indicators (KPIs), enabling you to oversee and refine your revenue cycle management (RCM) processes effectively.

By integrating structured communication protocols from the onset, it ensures that all team members are aligned and informed, enhancing the overall management process.

Here's what you can achieve with KPI performance dashboards:

  1. Data-Driven Decision Making: By visualizing data trends and comparisons across different departments, you're better positioned to make informed decisions that enhance operational efficiency.

  2. Enhanced Accountability: Transparent reporting facilitates a culture where every team member is accountable for their part in the financial health of the organization, encouraging a team-oriented approach to improving outcomes.

  3. Continuous Improvement: Real-time insights allow you to identify areas needing improvement, fostering a proactive environment that constantly seeks to elevate care delivery and patient satisfaction.

  4. Operational Impact Analysis: Track the effectiveness of changes in your operational strategies to see their impact on your bottom line, helping you to double down on successful tactics or pivot away from less effective ones.

These dashboards provide actionable insights that empower revenue cycle leaders. Whether it's managing denial rates or improving days in accounts receivable, you've got the tools to spot trends that could signify broader issues or highlight successes.

Payer Scorecards

As you transition from KPI performance dashboards, it's crucial to focus next on payer scorecards, which are instrumental in measuring payer performance metrics.

You'll need to understand the steps involved in implementing these scorecards effectively within your healthcare organization.

These tools not only facilitate precise comparisons with similar payers but also pinpoint key areas for strategic enhancements, ensuring a robust financial management system.

Integrating virtual assistant services can further streamline the process by managing data entry and analysis, allowing more focused strategic decision-making based on the insights gathered from the payer scorecards.

Payer Performance Metrics

When evaluating the efficiency and effectiveness of reimbursement processes in healthcare, payer scorecards are invaluable tools. They provide a crisp, clear snapshot of how well payers are keeping up with industry standards, crucial for honing your revenue cycle performance.

You'll see where the bottlenecks are and what you can do to improve.

Here are the key metrics that you should be looking out for in payer scorecards:

  1. Denial Rates: Track the percentage of claims denied by payers. A lower rate generally indicates better payer performance metrics.

  2. Reimbursement Rates: Assess how effectively and quickly claims are reimbursed. This reflects on the financial health of your operations.

  3. Clean Claim Rates: A higher rate means claims are accurate and complete upon first submission, reducing rework and enhancing efficiency.

  4. Trends Over Time: Monitoring these metrics over periods helps identify trends, making it easier to predict future challenges and successes.

Scorecard Implementation Steps

To effectively implement payer scorecards in your healthcare organization, you'll first need to clearly define the key performance indicators (KPIs) that matter most.

These KPIs, such as claims denial rates, reimbursement rates, and timely payment metrics, are crucial for tracking payer efficiency and compliance. You'll ensure that your analytics are focused on areas that directly impact revenue and performance improvement.

Next, gather and analyze historical data. This step is vital as it allows you to assess performance over time and establish benchmarks against industry standards.

By understanding past trends, you're better equipped to make informed decisions about payer relationships and operational strategies.

Once you've established these benchmarks, integrate regular tracking and analysis of these metrics into your routine.

This ongoing process helps healthcare providers identify trends and pinpoint areas for negotiation and improvement in payer contracts.

In-House Analytics Program

As you consider enhancing your healthcare organization's operational performance, it's essential to focus on developing an in-house analytics program that offers tailored analytics solutions specifically designed to meet your unique needs.

Training your in-house team is crucial, as it ensures that your staff can fully harness the insights from your integrated data systems for more effective decision-making.

Tailored Analytics Solutions

Developing an in-house analytics program enables your healthcare organization to craft solutions specifically tailored to your revenue cycle management needs.

By harnessing the power of tailored analytics, you're not just collecting data; you're transforming it into a strategic asset that enhances your financial outcomes.

Here's how you can leverage an in-house analytics program:

  1. Analytics Enable Enhanced Decision-Making: Integrate cutting-edge tools like the Qodex suite to provide dynamic alerts and detailed reports, ensuring that every decision is backed by data.

  2. Identify Trends and Patterns: Use advanced algorithms to detect crucial trends in your revenue cycle, helping you anticipate shifts and adjust strategies promptly.

  3. Streamline Processes: Deploy analytics to refine and optimize every step of your revenue cycle management, from patient registration to final billing, reducing errors and saving time.

  4. Generate Critical Insights: Develop key performance indicators (KPIs) that yield critical insights into operational efficiencies, driving continuous improvement and adaptation in a changing healthcare landscape.

Incorporating these elements into your strategy not only boosts your organization's financial health but also positions you as a forward-thinking leader in healthcare revenue management.

In-House Team Training

Building an in-house analytics program isn't just about implementing the right tools; it's equally important to ensure your team is fully capable of harnessing these resources effectively. By investing in training and support for your in-house teams, you're equipping them with the skills to leverage analytics solutions that drive operational efficiencies.

This isn't just about understanding data; it's about making informed decisions that enhance revenue cycle management (RCM).

Integration of analytics with your current systems is crucial. It allows your team to utilize existing resources more effectively, ensuring that key performance indicators (KPIs) aren't just monitored but optimized.

Regular training sessions are essential. They help your staff stay on top of the latest tools and techniques, enabling them to tackle the evolving challenges in healthcare operations adeptly.

Moreover, leveraging the expertise within your organization for data analysis leads to better forecasting and trend identification. This doesn't only improve your financial outcomes; it strengthens the overall healthcare service delivery.

Qodex Product Suite

The Qodex Product Suite revolutionizes how healthcare organizations manage and analyze their financial performance. You'll find that this suite isn't just another tool; it's a comprehensive strategy designed to transform your approach to revenue cycle management (RCM). By leveraging cutting-edge technology and innovation, the Qodex Product Suite minimizes revenue leakage and enhances your financial health through precise, proactive performance tracking.

Here's what sets the Qodex Product Suite apart:

  1. Advanced Algorithms: These are specifically tailored to delve deep into the nuances of RCM, offering insights that go beyond surface-level data.

  2. Dynamic Alerts: You're immediately notified of issues as they arise, enabling quick responses to prevent potential financial losses.

  3. Custom Configurations: The suite is adaptable to the unique challenges and goals of your organization, ensuring that the solutions are perfectly aligned with your operational needs.

  4. Integrated Reporting Tools: These tools facilitate effective performance tracking, allowing you to measure and analyze key performance indicators (KPIs) with ease.

The technology analytics embedded within Qodex provide detailed data analysis that supports not just everyday decisions but also strategic planning and operational improvements.

This analytical depth empowers you to stay ahead in the fast-evolving landscape of healthcare finance. Whether it's identifying trends, managing risks, or optimizing operations, the Qodex Product Suite is your partner in ensuring that your financial operations are as healthy as the patients you serve.

Key Performance Indicators

Understanding how effectively the Qodex Product Suite enhances your financial operations hinges on monitoring specific Key Performance Indicators (KPIs). These metrics, central to revenue cycle management (RCM), provide a snapshot of your organization's financial health and guide strategic decisions that can enhance efficiency and profitability.

Firstly, denial rates are pivotal. A rate exceeding 10% could indicate issues in eligibility verification or coding accuracy, signaling a need for a more thorough review of your claims process. It's essential to delve into these rates regularly to prevent revenue leakage and enhance your bottom line.

Another critical metric is the clean claim rate. This indicator measures the percentage of claims paid on the first submission and is a direct reflection of the efficiency of your billing operations. A higher clean claim rate not only expedites compensation but also reduces the cost and effort associated with reworking claims. Striving for a clean claim rate close to 100% should be a goal.

Days in Accounts Receivable (AR) is also crucial. Ideally, this figure should be under 40 days. Fewer days in AR signify a healthier cash flow, indicating that your organization is collecting payments efficiently. Prolonged AR days could tie up essential resources and hinder operational capabilities.

Lastly, keep an eye on net collections, a calculation of revenue per encounter. This metric offers quick insights into financial performance per patient visit and highlights areas where enhancing back-office efficiency could lead to better financial health.

Monitoring these KPIs regularly ensures you're on top of your financial game, making informed decisions that propel your organization forward.

Conclusion

Efficient human resources (HR) management is a cornerstone of business success. As companies grow and regulatory demands increase, managing HR tasks can become a significant burden, diverting focus from core business objectives. Outsourcing HR functions is a strategic approach that not only alleviates the administrative load but also enhances overall business efficiency. Altrust Services, a comprehensive HR solutions provider, exemplifies how specialized external support can transform a business's operational dynamics.

Altrust Services offers a broad range of HR solutions tailored to meet the unique needs of each business it partners with. This customization ensures that companies of all sizes and from various sectors receive the most relevant support. By handling complex and time-consuming tasks such as Payroll Management, Employee Benefits Administration, Compliance and Risk Management, and Performance Management, Altrust Services helps businesses maintain essential compliance, improve employee satisfaction, and reduce operational costs.

One of the standout offerings of Altrust Services is their end-to-end recruitment support. This service streamlines the process of finding and onboarding top talent, which is crucial for maintaining a competitive edge in any industry. Altrust's expertise in navigating the intricacies of talent acquisition not only saves time but also ensures that new hires are a perfect fit for the company's culture and goals.

Moreover, Altrust Services' deep understanding of compliance helps businesses navigate the complex landscape of labor laws. This is particularly valuable for organizations that may not have the in-house expertise to keep abreast of the latest legal requirements. By ensuring that businesses stay compliant, Altrust Services protects them from potential legal complications that could arise from non-compliance.

Effective performance management is another critical area where Altrust Services makes a significant impact. Their strategies for monitoring and enhancing performance align employee activities with the organization's broader objectives. This alignment is essential for boosting productivity and achieving key performance indicators. Through thoughtful performance management, Altrust Services helps businesses cultivate a motivated and efficient workforce.

Lastly, the importance of employee training and development cannot be overstated. Altrust Services offers comprehensive programs tailored to enhance skills and foster a highly engaged workforce. These training initiatives not only upskill employees but also contribute to job satisfaction and retention, which are vital for long-term business success.

In conclusion, the partnership with Altrust Services allows businesses to focus more on their core operations while ensuring that the HR functions are managed efficiently and effectively. Through their tailored solutions in payroll, compliance, recruitment, and employee development, Altrust Services empowers businesses to navigate the complexities of modern HR management, ultimately contributing to sustained business growth and success.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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Innovative Healthcare Revenue Analytics & KPI Tracking

See Our Pricing

PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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