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Innovative Revenue Metrics and KPI Tracking for Medical Billing

ALTRUST Services - Innovative Revenue Metrics and KPI Tracking for Medical Billing
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Innovative Revenue Metrics and KPI Tracking for Medical Billing

Innovative Revenue Metrics and KPI Tracking for Medical Billing

Understanding Innovative Revenue Metrics and KPI Tracking in Medical Billing

Medical billing is a critical and complex component of the healthcare industry. With the right innovative revenue metrics and KPI tracking, healthcare practices can significantly enhance their financial health and operational efficiency. This article delves into the importance of these metrics, discusses how they can be optimized, and explores the potential impacts of such optimizations on a practice's revenue cycle management.

What Are Revenue Metrics and KPIs in Medical Billing?

Revenue metrics and Key Performance Indicators (KPIs) are quantifiable measures used to gauge a healthcare practice's financial performance and operational efficiency. These metrics help practices understand where they excel and identify areas needing improvement.

Some common KPIs include:

  • Claims Denial Rate: Measures the percentage of claims denied by insurers.
  • Days in Accounts Receivable (A/R): Indicates the average number of days it takes to collect payment after a service is rendered.

By monitoring these KPIs, practices can streamline their billing processes, reduce errors, and improve cash flow.

The Role of Technology in Enhancing Revenue Metrics

Integrating advanced technologies like automated solutions and predictive analytics can dramatically improve the management of these metrics.

Let's explore how:

  • Automated Billing Systems: Reduce human error, streamline billing processes, and decrease the time spent on manual entries.
  • Predictive Analytics: Use historical data to predict trends, prepare for future needs, and reduce the likelihood of claims denials.

The implementation of technology not only enhances accuracy but also frees up valuable resources, allowing staff to focus on more strategic tasks.

Benefits of Optimizing Revenue Metrics and KPIs

Optimizing your revenue metrics and KPIs offers numerous benefits, which include but are not limited to:

  • Improved Cash Flow: Quick identification and correction of issues in billing processes lead to faster reimbursements.
  • Enhanced Operational Efficiency: Streamlined processes result in fewer errors and less rework.
  • Increased Revenue: Minimizing denied claims and reducing days in A/R directly boost your bottom line.

By focusing on these areas, practices can see a fundamental transformation in their revenue cycle management.

Actionable Steps to Optimize Your Medical Billing Metrics

To fully harness the potential of innovative revenue metrics and KPI tracking, consider the following actionable steps:

  • Regular Audits: Conduct regular audits of your billing processes to ensure compliance and accuracy.
  • Staff Training: Continuously train staff on the latest billing practices and technologies.
  • Leverage Technology: Invest in updated technology that can automate and analyze billing data effectively.
  • Monitor KPIs: Keep a close watch on your KPIs and set regular reviews to track progress and identify trends.

In conclusion, the effective tracking and optimization of innovative revenue metrics and KPIs are crucial for the financial well-being and operational efficiency of healthcare practices.

By incorporating technology and staying vigilant on performance metrics, practices can achieve significant improvements in their billing processes and overall financial performance.

Maintaining a proactive approach in managing these metrics ensures not only sustained growth but also a competitive edge in the healthcare market. Engage with these practices continuously and watch as your revenue cycle management transforms, leading to better financial outcomes and more efficient operations.

Understanding Medical Billing KPIs

To effectively manage the financial health of your healthcare practice, it's crucial to understand and monitor key performance indicators (KPIs) in medical billing.

Assessing claims denial rate, Clean Claims Rate, Days in A/R, and First Pass Resolution Rate highlights areas needing improvement.

Integrating virtual assistant services in medical billing can further streamline processes, improving accuracy and efficiency in claims handling and documentation.

Automated KPI tracking solutions enhance revenue cycle management (RCM), optimizing financial performance and reducing Bad Debt Percentage through real-time, precise monitoring.

Essential Revenue Collection Metrics

As you shift your focus to optimizing collection ratios, it's crucial you understand the importance of reducing Days in A/R to under 45 days to enhance your practice's cash flow.

Managing denial rates effectively can prevent revenue disruptions and is integral to maintaining a healthy bottom line.

Incorporating continuous development in the training of your billing staff can ensure they're always updated with the latest industry practices, further improving your metrics.

These metrics, including closely monitoring your Gross and Net Collection Rates, are vital in pinpointing areas needing improvement within your billing processes.

Optimizing Collection Ratios

Understanding and optimizing your collection ratios are crucial for maintaining the financial health of your medical practice. Focus on these key metrics:

  1. Gross Collection Rate (GCR): Aim for above 90% to maximize operational efficiency. Employing virtual assistants for efficient handling of administrative tasks can streamline the billing processes, potentially elevating your GCR.

  2. Net Collection Rate (NCR): Target 95% or higher to ensure optimal revenue capture.

  3. Clean Claim Rate (CCR): Maintain above 90% to reduce claims denied and enhance healthcare metrics. Regular audits by skilled virtual assistants can identify discrepancies early, improving your CCR.

Reducing Days in A/R

Reducing Days in A/R often transforms your cash flow, ideally keeping it below 45 days to enhance operational liquidity.

Regular audits of your billing process and proactive collection efforts help pinpoint bottlenecks.

By closely monitoring average daily net charges and implementing automated reminders, you'll improve payment cycles and revenue collection.

Addressing denied claims swiftly also cuts down Days in A/R, streamlining your financial operations.

Managing Denial Rates

Managing your denial rates effectively can dramatically boost your practice's financial health.

Here's how you can keep them low:

  1. Monitor Trends: Regularly review the reasons for denials to spot and address systemic issues.

  2. Follow-Up Systematically: Implement timely appeals for denied claims to recover lost revenue.

  3. Train Staff: Enhance clean claims rates by ensuring accurate coding and timely claims submission.

Managing Daily Operational Metrics

Efficiently tracking your daily operational metrics is crucial to the smooth functioning of your medical billing system.

Monitoring claims submitted and resolved daily, alongside call volume and abandon rates, helps you manage your revenue cycle effectively.

Regular reviews of credentialing status and claims approaching filing deadlines optimize billing processes, reduce claim denials, and improve cash flow, enhancing both operational and financial health.

Technology's Role in Billing

As you transition from managing daily operational metrics, it's crucial to understand how technology impacts billing systems within medical practices.

Automated billing systems have transformed the landscape by streamlining processes and minimizing errors, yet integrating these systems with existing data infrastructures presents significant challenges.

Moreover, the deployment of predictive analytics can offer profound benefits, enhancing decision-making and financial performance through deeper insights into billing patterns and patient data.

Automated Billing Systems

Automated billing systems revolutionize the way healthcare practices manage their revenue cycle.

Here's how they enhance operations:

  • Claims Submission: Streamline processes, reduce errors, and boost clean claims rate.

  • Revenue Cycle Management: Offer real-time insights and advanced analytics to proactively tackle billing issues.

  • Patient Communications: Automate reminders, improving collection rates and patient engagement.

Embrace technology; it's transforming your approach to medical billing.

Data Integration Challenges

Navigating the data integration challenges in medical billing is crucial for enhancing your practice's efficiency and accuracy.

Automated solutions streamline workflows and boost operational efficiency, tackling common issues like manual errors that lead to claim denials.

Centralized data systems improve your clean claim rate by ensuring compliance with payer requirements, essential for effective revenue cycle management.

Stay updated to optimize your billing processes.

Predictive Analytics Benefits

Building on the foundation of streamlined data integration, predictive analytics emerges as a powerful tool in medical billing.

Here's how it boosts your operational efficiency:

  1. Reduces Claims Denials: Forecasts future issues, improving the clean claims rate and first-pass payments.

  2. Enhances Collection Strategies: Tailors approaches based on patient payment behaviors, optimizing revenue.

  3. Lowers Accounts Receivable: Speeds up follow-up on outstanding claims, streamlining financial KPIs.

Strategy for Denied Claims

To effectively handle denied claims, start by regularly reviewing them to pinpoint common reasons for rejections.

Train your billing staff to address these issues, aiming to boost your clean claim rate above 90%.

Implement systematic audits and refine the appeals process to cut down accounts receivable days under 30.

Always verify eligibility before appointments to reduce denial risks and protect your revenue.

Patient Engagement Techniques

After streamlining the appeals process for denied claims, it's vital to focus on another key area that impacts your practice's financial health: patient engagement.

Here's how you can improve:

  • Automated Reminders: Reduce no-shows, ensuring more claims paid timely.

  • Transparent Policies: Clarify cancellation fees to reduce denials and foster accountability.

  • Patient Surveys: Utilize feedback to enhance patient satisfaction and increase total payments.

Cash Flow Optimization Approaches

Optimizing your practice's cash flow is crucial for maintaining smooth operations and financial stability.

By monitoring Days in Accounts Receivable (A/R) and keeping it under 45 days, you'll streamline billing processes and enhance cash flow.

Regularly assess your Gross Collection Ratio (GCR) and maintain it above 90% to ensure most services billed convert to revenue, significantly boosting your financial performance and payment collection efficiency.

Enhancing Revenue Cycle Management

Enhancing Revenue Cycle Management (RCM) streamlines your medical practice by reducing Days in Accounts Receivable (A/R) to under 45 days, ideally hitting a 33-day target for optimal cash flow.

To improve:

  1. Automate claims: Achieve over 90% Clean Claim Rate.

  2. Monitor KPIs: Focus on Gross and Net Collection Ratios.

  3. Analyze denials: Use data tools to reduce denial rates and enhance Collection days.

Continuous Improvement Strategies

To keep your medical billing processes at peak performance, implementing continuous improvement strategies is crucial.

Regular audits, automated KPI tracking, and ongoing training boost your clean claim rate and reduce the claim denial rate.

Proactive follow-ups enhance your first pass resolution rate. Consequently, you'll see a notable increase in overall revenue, optimizing your revenue cycle management (RCM) and ensuring financial KPIs are met efficiently.

Conclusion

Introduction to Medical Billing and Revenue Metrics Optimization

In the complex landscape of medical billing, it is essential to focus on strategic revenue management to ensure operational efficiency and financial success. Implementing robust Key Performance Indicators (KPIs) and utilizing advanced technologies for tracking and analytics can significantly enhance cash flow and patient satisfaction. This article explores how integrating services provided by Altrust Services can streamline your medical billing processes and elevate your revenue cycle management.

Leveraging HR Outsourcing for Enhanced Medical Billing

HR Outsourcing by Altrust Services

Altrust Services offers comprehensive HR outsourcing solutions that can be pivotal in managing the administrative aspects of medical billing. By outsourcing HR functions, medical practices can focus more on patient care and less on administrative burdens.

Key Features:

  • Employee relations management
  • Compliance with healthcare regulations
  • Development and implementation of HR policies

Benefits:

  • Reduces administrative workload on medical staff
  • Ensures compliance with complex healthcare regulations
  • Enhances overall operational efficiency

Streamlining Payroll Management in Medical Billing

Payroll Management Solutions

Accurate and timely payroll management is crucial for any medical practice. Altrust Services provides payroll processing and management solutions that ensure employees are compensated correctly while complying with applicable tax and labor laws.

Key Features:

  • Accurate payroll processing
  • Compliance with tax regulations
  • Timely disbursement of salaries

Benefits:

  • Minimizes payroll errors
  • Ensures satisfaction among medical staff
  • Frees up resources to focus on patient care

Optimizing Employee Benefits in Healthcare

Employee Benefits Administration

To attract and retain top talent in the healthcare industry, offering competitive benefits is essential. Altrust Services manages comprehensive employee benefits programs, including health insurance and retirement plans.

Key Features:

  • Management of health insurance plans
  • Administration of retirement plans
  • Handling of other employee perks

Benefits:

  • Attracts high-quality medical professionals
  • Improves employee morale and retention
  • Enhances the reputation of the medical practice

Enhancing Recruitment and Talent Acquisition

Recruitment and Talent Acquisition Services

Finding qualified medical professionals is a significant challenge for many practices. Altrust Services provides end-to-end recruitment solutions that streamline the hiring process from job postings to candidate onboarding.

Key Features:

  • Efficient job posting and advertisement
  • Thorough candidate screening
  • Streamlined onboarding process

Benefits:

  • Ensures acquisition of qualified medical staff
  • Reduces time and resources spent on hiring
  • Improves the quality of patient care through skilled staffing

Managing Compliance and Risk in Medical Billing

Compliance and Risk Management

Navigating the regulatory environment of healthcare can be daunting. Altrust Services offers expert guidance and solutions in compliance and risk management to keep your practice up-to-date with the latest regulations.

Key Features:

  • Regular updates on healthcare regulations
  • Risk assessment and mitigation strategies
  • Compliance audits and recommendations

Benefits:

  • Protects against regulatory penalties
  • Enhances the credibility and trustworthiness of the practice
  • Provides peace of mind knowing that compliance is handled by experts

Conclusion: Enhancing Medical Billing with Altrust Services

Incorporating Altrust Services into your medical billing and revenue cycle management can significantly enhance operational efficiencies, compliance, and employee satisfaction. By outsourcing crucial HR functions like payroll management, employee benefits, and recruitment, medical practices can focus more on delivering exceptional patient care and less on administrative tasks. Altrust Services not only streamlines these processes but also ensures that practices remain competitive and compliant in the ever-evolving healthcare industry.

Actionable Insights:

  • Evaluate your current medical billing and HR processes
  • Consider integrating Altrust Services to optimize these functions
  • Focus on continuous improvement and technology adoption to stay ahead

By leveraging the expertise of Altrust Services, medical practices can achieve better financial outcomes, enhance patient satisfaction, and ensure a stable, compliant, and efficient operational environment.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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Innovative Revenue Metrics and KPI Tracking for Medical Billing

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PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPAA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry

DIGITAL MARKETING

Boost Your Medical Practice with Expert Digital Marketing

Enhance your online presence with our comprehensive Medical Digital Marketing package, designed to attract more patients and maximize your ROI. Our services include:

Web Design & Development – Build a professional, high-converting website.
Maintenance & Security – Keep your site updated, virus-free, and running smoothly.
SEO (Basic & Expansion) – Improve search rankings and increase visibility.
Google Business Profile Management – Stand out in local search results.
PPC Management – Get high-quality leads with targeted ads.
Social Media Marketing – Engage with patients and grow your brand.
Email/SMS Marketing – Connect with your audience effectively.
Press Release – Build credibility and brand awareness.

 

💡 Drive More Patients to Your Practice! See Our Affordable Plans Now:

 

View Package Price

 

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