loader image

Understanding Insurance Contract Negotiations for Optometrists

Altrust Services - How Can Ophthalmologists Learn From Competitors' Successful Marketing Strategies
Table of Contents

 

Understanding Insurance Contract Negotiations for Optometrists

Understanding Insurance Contract Negotiations for Optometrists

Navigating the complexities of insurance contract negotiations is crucial for optometrists who aim to secure a prosperous future in their field. From salary structures and bonus systems to non-compete clauses, each element plays a vital role in defining your professional trajectory.

Moreover, favorable terms for benefits such as continuing education and paid time off not only enhance job satisfaction but also contribute to the longevity and success of your practice. Engaging with a trusted partner like Altrust Services can transform this seemingly daunting task into a significant advantage for your career.

Key Elements in Negotiations

  • Salary and Compensation: Understand the implications of different salary structures. Altrust Services can provide guidance on competitive compensation packages that align with industry standards.

  • Bonus Systems: Leverage Altrust Services’ expertise to negotiate bonus systems that reward performance and encourage professional growth.

  • Non-Compete Clauses: With Altrust Services’ insights, navigate the specifics of non-compete clauses to ensure they do not unduly restrict your future opportunities in optometry.

Enhancing Job Satisfaction and Practice Success

  • Continuing Education: Secure terms that support your ongoing professional development. Altrust Services highlights the importance of continuous learning in enhancing your skills and staying current with industry advancements.

  • Paid Time Off: Advocate for sufficient paid time off to maintain work-life balance. Altrust Services can help emphasize how this benefit not only boosts job satisfaction but also positively impacts productivity and patient care quality.

Turning Negotiations to Your Favor

How well-prepared are you to leverage these negotiations to your advantage? Partnering with Altrust Services can provide you with the necessary tools and knowledge to effectively navigate these discussions.

Here’s how Altrust Services can assist:

  • Preparation and Strategy: Altrust Services can help you prepare comprehensively for negotiations, ensuring you understand all the elements at play.

  • Expertise and Advisory: Utilize the expertise of Altrust Services to gain insights into best practices and strategies for successful negotiations.

  • Long-term Planning: With Altrust Services, plan not only for immediate benefits but also for the long-term implications of your contract terms.

By fully engaging with Altrust Services, you can ensure that what might seem daunting at first turns into your biggest advantage.

Are you ready to take these steps toward securing a more robust professional future in optometry?

Overview of Contract Negotiations

Understanding the ins and outs of contract negotiations is crucial for new optometrists who are stepping into the professional world. You’re about to embark on a journey that not only shapes your career but also your personal satisfaction and financial stability.

Navigating the negotiation process effectively can set the tone for your professional trajectory. As you sit down to discuss your contract, remember that each clause and term lays the groundwork for your future in eyecare. It’s not just about the numbers; it’s about securing a contract that aligns with your professional goals and personal needs.

One key aspect you should focus on is health insurance coverage. In today’s healthcare landscape, having comprehensive health insurance is indispensable. It’s essential to negotiate a contract that either provides robust health insurance options or compensates you sufficiently to purchase substantial coverage on your own.

Additionally, as part of fostering a supportive workplace, consider how employee engagement can enhance your job satisfaction and professional growth.

Moreover, the negotiation process is your opportunity to clarify and possibly adjust the terms regarding the duration and specifics of non-compete clauses, which are particularly prevalent in the optometry field. These clauses can significantly impact where and how you can practice if you decide to move on from the organization, so it’s critical to understand their long-term implications.

Persistence is your ally in these discussions. If the initial offer doesn’t meet your expectations or needs, be prepared to propose revisiting the terms after a few months. Employers are often open to renegotiating if it means securing the right candidate for the long term.

Entering negotiations with a clear understanding and a firm but flexible approach will help you achieve a contract that supports both your career and personal aspirations.

Income and Benefits Negotiations

As you approach income and benefits negotiations, it’s critical to understand how salary and bonus structures play into your total compensation package.

You’ll need to consider the timing of benefits access, ensuring they align with your financial and personal needs, which can offer significant leverage in negotiations.

Additionally, pushing for better provisions in continuing education can’t only enhance your skills but also improve your long-term career prospects in optometry.

Enhancing your understanding of RCM training can further equip you with the knowledge to effectively manage financial processes related to healthcare billing and coding, potentially adding another layer of expertise and value to your role.

Salary and Bonus Structures

When negotiating your contract as a new optometrist, it’s essential to discuss not only your starting salary but also potential bonus structures and cost-of-living adjustments.

Determining your initial salary range is the first step. You’ll want to ensure it aligns with industry standards and reflects your qualifications and the cost of living in your area. Negotiation is key here; don’t hesitate to advocate for what you deserve.

Understanding the broader HR outsourcing trends can also provide insights into how practices manage their staffing efficiencies, which can indirectly influence salary structures.

Regarding bonus structures, here are a few points to consider:

  • Performance Bonuses: Make sure you understand what performance metrics you need to meet to earn these bonuses.
  • Patient Satisfaction: Some practices offer bonuses based on patient feedback scores, which can motivate high-quality care.
  • Revenue Targets: Bonuses may also be tied to the practice’s revenue goals.
  • Continuing Education: Achieving further certifications could be incentivized with bonuses.

Additionally, ensure your contract provides clear details about health insurance benefits and when they become effective.

Clarity in these areas can significantly affect your financial health and job satisfaction. By taking the time to negotiate these aspects carefully, you can set yourself up for a rewarding career both professionally and financially.

Benefits Access Timing

While negotiating your optometrist contract, it’s crucial to consider how soon you can access benefits like health insurance and retirement plans. These components are vital parts of your overall compensation and can significantly influence your financial stability and job satisfaction.

You’ll want to focus on the timing of these benefits as they can impact your immediate financial planning.

Typically, an optometry contract includes a comprehensive benefits package with health, life, dental/vision insurance, and retirement accounts. It’s important to understand when these benefits kick in.

Some employers offer immediate access upon employment, while others might have a waiting period. Negotiating for earlier eligibility, especially for health insurance and retirement contributions, can enhance the value of your contract considerably.

Negotiating Continuing Education

Negotiating for Continuing Education (CE) days is essential for new optometrists, as these opportunities not only keep you current with the latest industry advancements but also significantly enhance your professional skills.

When you’re drafting your contract, it’s crucial to focus on how you can incorporate and negotiate reimbursement for your continuing education. This not only alleviates financial burdens but also aligns with your professional growth needs.

Here are key points to consider:

  • Specify the Number of CE Days: Ensure your contract specifies the exact number of paid CE days you’re entitled to annually.

  • Coverage of Expenses: Negotiate that your health plan or employer covers the cost of courses, which can range from $300 to $1,500.

  • Pre-Approval Processes: Include terms that streamline the approval process for CE courses to avoid delays.

  • Direct Benefits: Emphasize how CE contributes to enhanced patient care and keeps the practice competitive.

Time Off and Work-Life Balance

Amidst the evolving priorities of today’s workforce, paid time off (PTO) has become a critical component of job satisfaction for optometrists. As you step into negotiations, it’s vital to understand how PTO can significantly influence your work-life balance. The recent shift in workforce dynamics, with a strong focus on mental health, has made flexible PTO arrangements more commonplace.

You’ll find that many of your peers prioritize PTO over higher income, especially to accommodate personal needs such as family care or health. This trend is reflective of broader generational changes, where work-life balance isn’t just a perk but a necessity. Research supports this shift, showing that optometrists with well-negotiated time-off provisions report higher job satisfaction and are more likely to stay long-term with their employers.

When negotiating your contract, consider the average PTO in the healthcare sector, which ranges from two to four weeks. However, don’t hesitate to discuss the potential for additional days, particularly for purposes like continuing education or personal development. These discussions aren’t just about securing time off but are also a testament to your value and dedication to professional growth.

A successful negotiation for PTO should align with your personal and professional needs. Articulate clearly how additional time off can enhance your productivity and well-being. Employers are increasingly receptive to these proposals, recognizing that supportive work environments foster more dedicated and satisfied healthcare professionals.

Location and Non-Compete Clauses

As you negotiate the non-compete terms of your contract, you’ll need to consider how location impacts these clauses, particularly the radius and number of offices they cover.

Urban settings often allow for tighter radii, which can influence your decision on whether to accept certain conditions based on your career goals and the local job market.

Additionally, the duration of these clauses, varying from 6 months to 2 years, requires strategic thinking to ensure they align with your long-term career and personal stability.

Negotiating Non-Compete Terms

When you enter into contract negotiations, it’s critical to focus on the specific terms of non-compete clauses, which can vary significantly depending on whether your practice is in an urban or rural area.

Urban settings often feature smaller radii for non-compete clauses, enhancing your flexibility and potential career opportunities in densely populated areas. In contrast, rural practices might enforce broader geographic restrictions, potentially limiting where you can practice next.

Key negotiable elements of non-compete clauses that you should prioritize include:

  • Geographic Scope: Ensure the area is reasonably defined to not unduly restrict your future employment opportunities.

  • Duration: Aim for a shorter duration, ideally not exceeding one year, to maintain your career mobility.

  • Scope of Practice: Clearly define what specific optometric services or practices are restricted.

  • Multi-location Applicability: Clarify if the clause applies to different facilities under the same ownership to avoid unexpected limitations.

Negotiating these terms effectively can significantly enhance your job mobility and career growth prospects.

It’s crucial to understand the implications of non-compete clauses and to actively engage in shaping these terms to support your professional trajectory.

Location Impact Considerations

Nearly all optometrists will face non-compete clauses during location negotiations, which can drastically shape your career landscape. When negotiating your major contract, it’s crucial to understand how the location of your practice impacts these clauses.

Urban settings often have smaller non-compete radii, offering you more flexibility in future job opportunities close to major cities. However, rural practices might restrict you with larger radii, limiting your options should you wish to move or switch practices within a broader area.

You must also consider how these clauses are enforced if a practice holds multiple locations or changes ownership. Clarifying this can prevent unexpected restrictions in your career path, ensuring you’re not inadvertently blocked from other potential job sites within the same health system.

Strategic negotiations can lead to reduced radii and more favorable terms, enhancing your career mobility and personal stability.

Always remember, the specifics of non-compete clauses can vary significantly, and they’re deeply intertwined with the insurance aspects and overall health industry standards. Being well-informed and strategic in these negotiations can safeguard your professional interests and contribute to your long-term career success in optometry.

Clause Duration Strategies

Building on the importance of location in negotiating non-compete clauses, let’s now examine how the duration of these clauses can influence your career as an optometrist.

The typical duration of non-compete clauses in optometry ranges from 1 to 3 years, and the implications for your career mobility are significant. A longer clause can severely restrict your ability to transition smoothly between jobs or set up your practice in desirable areas.

When you’re negotiating these clauses, you should aim for a shorter duration to enhance your flexibility and career opportunities.

Here are a few strategies you might consider:

  • Understand the local market: Urban areas might allow for shorter durations due to higher competition, while rural settings might require longer terms.
  • Negotiate based on your career stage: Early in your career, shorter durations can offer more mobility to find the ideal position.
  • Leverage your specialty: If you specialize in a niche area, you might argue for shorter clauses, as fewer competitors exist.
  • Assess the overall contract benefits: Sometimes, accepting a longer non-compete might be worthwhile if other contract terms, like salary or benefits, are exceptionally favorable.

Persistence and Future Negotiations

Although you may face rejection initially, staying persistent in insurance contract negotiations is essential, as today’s “no” might transform into tomorrow’s “yes.” It’s advisable to propose revisiting discussions every 3-6 months, keeping your long-term career objectives in focus and maintaining open communication with partners. This approach not only keeps you at the forefront of insurers’ minds but also allows you time to refine your negotiation tactics based on past experiences and new information.

As you continue to engage in these negotiations, remember that every discussion is a stepping stone. You’re able to negotiate better terms incrementally, which could eventually lead to an increase in reimbursement rates. This positive impact isn’t just about immediate gains but also about setting a precedent for your future dealings. Documenting your growth metrics and previous negotiation successes can significantly strengthen your position. It shows you’re not only committed but also effective in bringing value to the practice.

Moreover, treat each rejection as an opportunity for growth. Reflect on what didn’t work and why, and customize your strategy accordingly. Continuous learning and adjustment are key to mastering the art of negotiation. Tailor your approaches based on individual priorities and the specific dynamics of each negotiation scenario.

Persistence doesn’t mean repeating the same actions and expecting different results; it involves evolving strategies and understanding that building successful negotiation skills is a gradual process. By staying informed, adaptable, and proactive, you’ll find that what once seemed like insurmountable barriers will eventually turn into negotiable obstacles.

Credentialing and Reimbursement Challenges

Staying persistent in your negotiations also means tackling the hurdles of credentialing and reimbursement challenges head-on. As an optometrist entering the market, you’ll find the credentialing process quite daunting due to the influx of local practices already on insurance panels. This saturation makes it harder for you to gain entry and establish your practice within insurance networks.

Post-COVID-19, the demand for healthcare has surged, emphasizing the need for competitive and timely credentialing. It’s crucial not just for your practice’s initiation but for its sustainability. Initially, you might encounter lower reimbursement rates. However, these are often negotiable as your practice matures and proves its worth to insurance companies.

Understanding Usual, Customary, and Reasonable (UCR) rates is essential in navigating these reimbursement challenges. Here are some strategies to help you negotiate better rates:

  • Document Growth Metrics: Showing tangible growth and patient satisfaction can strengthen your negotiation position.

  • Build Relationships with Payers: Establishing a rapport can facilitate smoother negotiations.

  • Stay Informed About Industry Standards: Know the UCR rates and use them in your discussions.

  • Regularly Review Your Contract Terms: Be proactive in seeking adjustments based on your practice’s performance and market changes.

Handling Denials and Claims Issues

Navigating claim denials requires your immediate and vigilant attention, as these issues can severely disrupt your practice’s cash flow. Common triggers, such as coding errors and the often cited lack of medical necessity, demand your careful scrutiny of every claim submission. Delays in payment processing further complicate the situation, mandating a proactive approach to manage your reimbursements effectively.

When you’re faced with claims issues, the Explanation of Benefits (EOB) statement is your first line of defense. It’s essential to meticulously review each EOB for inaccuracies, as these documents can sometimes contain errors that impact your bottom line. Handling denials starts here—with a thorough check and timely follow-up.

To streamline the resolution process, it’s smart to tackle one health plan at a time. This focused strategy allows you to understand specific policy nuances, enhancing your ability to navigate their system. Moreover, documenting every interaction with insurance representatives creates a detailed record, ensuring accountability and aiding in any necessary escalations to formal appeals.

If informal resolutions don’t pan out, initiating a formal appeal becomes necessary. Each insurance company has its own procedures, and familiarizing yourself with these can make a significant difference.

During these appeals, your understanding of reimbursement challenges, such as underpayments and the intricacies of out-of-network billing, becomes invaluable. By mastering these aspects, you’ll not only safeguard your practice’s financial health but also improve your overall dealings with insurance entities, ensuring smoother operations and fewer headaches.

Conclusion

Navigating the complexities of insurance contract negotiations is crucial for optometrists aiming to secure their professional future. It’s not just about the immediate benefits but also setting a strong foundation for your ongoing career growth. Here are key aspects to focus on during your negotiations, and how Altrust Services can support your endeavors:

Understanding Income and Benefits

  • Comprehensive Evaluation: Before entering negotiations, assess the complete package. This includes base salary, bonus potentials, and benefits like health insurance, retirement plans, and continuing education allowances. Altrust Services offers insights and comparisons to ensure optometrists understand the industry standards.
  • Expert Advice: Utilize resources like Altrust Services to get tailored advice based on current market trends in the optometry field. This can empower you to make informed decisions.
  • Clause Clarity: Understand the implications of non-compete clauses which can restrict your future employment opportunities within a geographical area. Altrust Services provides legal review services to help you comprehend and negotiate these terms effectively.
  • Long-term Impact: Consulting with professionals at Altrust Services can help you evaluate how these clauses might affect your career mobility and professional growth.

Advocating for Work-Life Balance

  • Contract Flexibility: Negotiate for flexible working hours and fair vacation policies. Altrust Services can offer strategies and negotiation tips to help you achieve a contract that respects your work-life balance.
  • Support Systems: Altrust Services emphasizes the importance of mental health and wellness support in their advisory services, encouraging optometrists to prioritize these elements in their contract negotiations.

Setting Precedents for Future Engagements

  • Professional Representation: Consider engaging Altrust Services to represent your interests during negotiations. Their experience in contract negotiation can set a positive precedent for your future professional engagements.
  • Continuous Learning: Stay informed about the evolving standards and expectations in optometry through Altrust Services’ ongoing educational resources.

Utilizing Persistence and Knowledge

  • Informed Negotiations: Enter negotiations armed with the latest data and trends provided by Altrust Services. This knowledge will enable you to negotiate from a position of strength.
  • Persistent Advocacy: With the backing of Altrust Services, maintain a consistent approach in advocating for your professional needs, ensuring your skills and contributions are adequately compensated.

In conclusion, as you navigate through the intricacies of insurance contract negotiations, partnering with Altrust Services can provide you with the necessary advice to secure a rewarding career in optometry. Remember, your approach to these negotiations can significantly influence your professional trajectory. Equip yourself with knowledge, and don’t hesitate to seek expert guidance from Altrust Services to navigate this critical process.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

Facebook
Twitter
LinkedIn
Pinterest
Reddit
Tumblr
Skype
Telegram
Digg
Pocket
WhatsApp
X
Threads

Understanding Insurance Contract Negotiations for Optometrists

See Our Pricing

PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
Skip to content