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Understand & Optimize Your Medical Practice’s Revenue Cycle

Altrust Services - How to Optimize Your Medical Practice's Revenue Cycle
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How to Optimize Your Medical Practice’s Revenue Cycle

 

In optimizing your medical practice’s revenue cycle, you’ll want to start by assessing your current processes. By analyzing your data, you can pinpoint inefficiencies that are affecting your bottom line. For instance, did you know that practices can lose up to 30% of revenue due to inadequate charge capture and coding errors? Implementing automated verification tools can decrease claim denials by as much as 50%. Now, consider how these strategies could transform your practice’s financial health. In what ways can further enhancements to your system ensure sustained growth and stability? Let’s explore the potential shifts that could redefine your revenue management.

Introduction

In optimizing your medical practice’s revenue cycle, focusing on key processes such as patient access, charge capture, and claims submission is essential for enhancing financial performance. By streamlining these elements, you’re not only improving management efficiency but also positioning your practice to maximize revenue and minimize losses.

Efficient management of patient access ensures that all necessary patient information is accurately captured at the first point of contact. This precision reduces errors downstream in the revenue cycle, thereby enhancing the overall efficiency of the claims process. The deployment of advanced technology plays a crucial role here, enabling quicker verification of eligibility and benefits, which speeds up the entire process.

Charge capture, when optimized with innovative technology, ensures that all services provided are accurately recorded and billed. This step is critical as it directly affects revenue; any lapses can lead to revenue leakage.

Moreover, meticulous claims submission, supported by robust technology, enables timely and accurate billing. Keeping abreast of the latest coding standards and regulations through technology can dramatically reduce claim denials and underpayments.

Implementing these strategic enhancements in your revenue cycle management not only secures financial health but also improves service delivery, offering a dual advantage that propels your practice towards long-term sustainability and growth.

Understanding Revenue Cycle Management

Understanding revenue cycle management is crucial as it directly impacts your medical practice’s financial health by managing all patient financial interactions effectively. This comprehensive process spans from patient registration through to the final payment of bills, integrating key steps like charge capture, claim submission, and payment collection.

By mastering each phase, you ensure the accuracy of billing, timeliness of payments, and ultimately, the optimization of your revenue cycle.

Your strategic focus on revenue cycle optimization involves identifying and rectifying inefficiencies within these stages. Effective financial management within your practice hinges on seamless claim processing and diligent follow-up on unpaid bills.

These steps aren’t just about maintaining cash flow but also about adhering to complex healthcare regulations that dictate billing and privacy standards.

To boost your practice’s financial performance, it’s vital to understand the nuances of these processes. Integrating technology can streamline operations, reduce errors, and expedite payments.

Moreover, training your staff to navigate these intricate processes and comply with regulations is equally important. By enhancing your understanding and management of the revenue cycle, you’re not just safeguarding your financial health but also positioning your practice for sustainable growth and patient satisfaction.

Assessing Your Current Revenue Cycle

To effectively enhance your medical practice’s financial health, start by assessing key performance indicators such as days in accounts receivable and denial rates. These metrics provide a clear snapshot of how efficiently you’re managing your revenue cycle and pinpoint areas ripe for improvement. You’ll want to delve deep into each phase, from patient registration to final collections, to identify any bottlenecks or inefficiencies that may be impeding your cash flow.

Next, compare your figures to industry benchmarks. This comparison will highlight how your practice stacks up against peers and where you might be losing ground. It’s crucial to understand whether your denial rates are above average, or if your days in accounts receivable are unusually long. Such discrepancies often signal underlying issues in your processes that need immediate attention.

Additionally, conduct a comprehensive review of your current revenue cycle management software and technology. It’s imperative to ensure these tools aren’t only up-to-date but also fully optimized to support your workflow. Outdated or inadequate technology can lead to significant inefficiencies, impacting your overall performance and, ultimately, your bottom line.

Streamlining Patient Registration and Scheduling

Streamlining your patient registration and scheduling processes can dramatically reduce claim denials, with studies showing a potential decrease of up to 80%. With over 30% of claim denials stemming from registration and scheduling errors, it’s crucial to address these inefficiencies to secure your revenue capture.

Implementing automation in these areas can’t only minimize errors but also save your practice around 200 hours annually—time that can be redirected towards enhancing patient care and service.

To optimize these processes, begin by reviewing your current patient registration system. Identify any steps that commonly lead to errors or delays. Integrating advanced software solutions can help streamline data entry, ensuring accuracy from the outset.

Similarly, for scheduling, consider tools that reduce overbooking and underbooking, which directly affects your practice’s efficiency and patient satisfaction.

Enhancing Billing and Coding Accuracy

Enhancing billing and coding accuracy in your medical practice can slash claim denials by up to 90%. This significant reduction stems from meticulous attention to detail in your coding processes, ensuring that every service rendered is correctly documented and billed.

By focusing on billing optimization and coding accuracy, you’re not just preventing revenue leaks but are also boosting your overall revenue management efficiency.

Accurate coding is critical as it directly impacts your reimbursement rates. Errors in coding can lead to substantial revenue loss—something you can’t afford in the competitive healthcare market. Studies show that improving coding accuracy can potentially increase your revenue by up to 10%.

This improvement comes from capturing every billable service accurately, thereby maximizing claims reimbursement.

To achieve this level of precision, training your staff is essential. They must be well-versed in the latest coding practices and compliant with current healthcare regulations. Consider investing in regular training sessions and resources that enhance their skills in this crucial area.

Moreover, utilizing advanced coding software can help in maintaining consistency and accuracy in billing practices.

Improving Claims Management

Building on the foundation of accurate billing and coding, improving claims management serves as a pivotal strategy to further reduce denial rates and boost your practice’s revenue. You’ll find that efficient claims processing, rooted in a systematic approach, can decrease your denial rates by up to 90%.

This significant reduction is achievable by implementing automated claims scrubbing tools that lower the incidence of errors by half, ensuring that claims are accurate before submission.

To enhance your claims management, focus on denials management by setting a benchmark for a first-pass acceptance rate of at least 95%. This target isn’t just aspirational; it’s essential for maintaining a fluid revenue cycle.

Timely follow-up on denied claims is also crucial, as it can potentially increase your revenue by 5-10%. Don’t let these opportunities slip through your fingers.

Moreover, by adopting robust reimbursement strategies and closely monitoring the days in accounts receivable, you can expedite payments and reduce these durations by 20-30%. This improvement in cash flow management can substantially strengthen your financial health.

Effective Patient Collections

To optimize your practice’s revenue, implementing automated payment reminders can boost patient collections by up to 25%. Automated reminders are a cornerstone of effective collections management, ensuring that patients are promptly notified about due payments, thereby reducing delays in revenue collection.

Incorporating flexible payment options is another strategic approach. By offering payment plans, you’re likely to see a 30% increase in collection rates. This flexibility helps patients manage their healthcare expenses better, which in turn enhances their satisfaction and willingness to pay.

Additionally, training your staff in patient communication is vital. Effective communication ensures that patients understand their financial responsibilities and the consequences of non-payment. A well-informed patient is more likely to adhere to payment schedules, potentially improving your collection rates by 20%.

Lastly, establishing a clear financial policy is essential. This policy should be communicated during the initial patient interaction and reinforced as needed. A transparent financial policy reduces confusion and hesitancy, leading to a 15% increase in collections.

It sets clear expectations and provides a reference point for both staff and patients, ensuring consistency in how payment issues are handled.

Leveraging Technology for RCM

Leveraging technology for RCM significantly streamlines your medical practice’s payment processes and patient account management. By implementing integrated revenue cycle management software, you can seamlessly synchronize data across various platforms, ensuring all aspects of the revenue cycle from charge capture to collections are efficiently managed. This integration not only speeds up the process but also reduces the chances of errors that can delay payments.

The adoption of electronic health records (EHRs) is another critical component of technology optimization. EHRs enhance the accuracy and accessibility of patient data, which directly contributes to more effective charge capture and quicker billing cycles. With precise data at your fingertips, you’re better equipped to make informed decisions that positively impact your financial outcomes.

Moreover, automation tools play a pivotal role in refining the revenue cycle. By automating tasks such as claims submission and payment posting, you reduce manual labor and minimize human errors. This automation ensures that claims are submitted on time and payments are processed quickly, leading to improved cash flow.

Lastly, advanced software workflows facilitate accurate coding, timely billing, and effective denial management. These workflows are designed to optimize each step of your revenue cycle, ensuring that you capture maximum revenue and maintain financial health. Altrust Services offers state-of-the-art technology solutions that integrate seamlessly with your practice, enhancing efficiency and accuracy.

Continuous Improvement and Monitoring

You should continuously improve and monitor your medical practice’s revenue cycle to maximize efficiency and effectiveness. Regularly monitoring key performance indicators (KPIs) is crucial. These metrics help track the performance of your revenue cycle and pinpoint areas needing optimization.

By doing so, you’ll identify inefficiencies quickly and accurately, ensuring that your practice remains financially robust.

To facilitate continuous improvement, it’s essential to review and update your revenue cycle processes routinely. This involves aligning your workflows with the latest best practices, which can dramatically enhance operational efficiency.

Setting actionable goals and establishing clear timelines for these initiatives will drive progress and make it easier to measure success.

Leverage technology and data analytics to support these efforts. Advanced tools can provide deeper insights into your revenue cycle operations, enabling you to benchmark against industry standards and

foster ongoing improvement.

With precise data at your fingertips, you’ll make more informed decisions that propel your practice forward. Altrust Services can assist in continuous improvement by providing regular performance assessments and tailored solutions to enhance your revenue cycle.

Advancements in technology are poised to revolutionize revenue cycle management in the near future. As you look ahead, you’ll see automation taking center stage, significantly streamlining administrative tasks and reducing errors. Automated systems can handle tasks like patient scheduling, billing, and claims processing with greater precision, freeing up your staff to focus on more critical patient-care activities.

Telehealth is expanding rapidly, creating new billing considerations and revenue opportunities. You’ll need to adapt to these changes by integrating telehealth services into your existing revenue cycle framework, ensuring compliance and maximizing reimbursement.

Furthermore, value-based care is reshaping the financial landscape of healthcare. This model prioritizes patient outcomes and satisfaction, which directly impacts your revenue. By adopting value-based care principles, you’re not just enhancing patient care but also aligning your billing practices with these outcomes, thus ensuring better compensation for high-quality services.

Leveraging data analytics will be crucial in making informed decisions. Predictive analytics can help you foresee future trends, assess patient financial responsibility, and optimize your revenue cycle accordingly. Embrace these technologies to stay competitive and financially robust, ensuring your practice not only survives but thrives in the evolving healthcare environment. Altrust Services stays at the forefront of these trends, providing cutting-edge solutions to keep your practice competitive.

Case Studies of Successful Revenue Cycle Management

How can examining case studies of successful revenue cycle management transform your medical practice? By diving into these examples, you’ll uncover proven strategies that have streamlined billing processes, enhanced financial performance, and improved overall efficiency.

Each case study not only outlines the specific challenges faced by a medical practice but also details the systematic solutions implemented to overcome these obstacles.

In one notable case, a mid-sized clinic significantly reduced its claim denials by focusing on staff training and technology integration. The practice invested in comprehensive training programs to ensure that all staff were proficient in the latest billing regulations and software. This proactive approach not only minimized errors but also expedited the claim submission process, leading to quicker reimbursements.

Another example highlights a practice that revamped its charge capture systems. By analyzing the existing workflow, identifying bottlenecks, and employing targeted technological solutions, the practice achieved a noticeable improvement in its capture rates and reduced the time between service delivery and payment.

These case studies emphasize that understanding and applying the right strategies, particularly in staff training and process optimization, are crucial for your practice’s success. By learning from these successes, you can tailor similar approaches to fit your specific needs, paving the way for enhanced profitability and efficiency. Altrust Services offers similar success stories and tailored solutions to help your practice achieve its financial goals.

Conclusion

In conclusion, effectively optimizing your medical practice’s revenue cycle is pivotal for enhancing overall financial health and patient satisfaction. By refining key processes like patient access, charge capture, and claim submission, you’re positioned to maximize reimbursement and boost cash flow. This focused approach not only streamlines operational efficiency but also fortifies your financial optimization efforts.

Delving deeper, your attention to detail in payment posting and collections can directly influence your bottom line. It’s essential to regularly review and enhance these areas to ensure they align with current regulatory standards and technological advancements. Such systematic improvements can lead to significant increases in operational efficiency.

Investing in comprehensive staff training is another cornerstone. Equipping your team with the latest knowledge and tools enables them to handle claims more efficiently and reduce errors, which in turn, minimizes denials and delays in reimbursements. Remember, an informed and proficient team is your greatest asset in achieving optimal financial health.

To wrap up, the journey towards financial optimization through revenue cycle management requires persistence and precision. By continuously analyzing and adjusting your strategies, you’ll not only sustain but also potentially expand your practice’s financial viability and patient care quality. Partnering with Altrust Services ensures you have the expertise and support needed to navigate this journey successfully.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

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Understand & Optimize Your Medical Practice’s Revenue Cycle

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PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPAA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry

DIGITAL MARKETING

Boost Your Medical Practice with Expert Digital Marketing

Enhance your online presence with our comprehensive Medical Digital Marketing package, designed to attract more patients and maximize your ROI. Our services include:

Web Design & Development – Build a professional, high-converting website.
Maintenance & Security – Keep your site updated, virus-free, and running smoothly.
SEO (Basic & Expansion) – Improve search rankings and increase visibility.
Google Business Profile Management – Stand out in local search results.
PPC Management – Get high-quality leads with targeted ads.
Social Media Marketing – Engage with patients and grow your brand.
Email/SMS Marketing – Connect with your audience effectively.
Press Release – Build credibility and brand awareness.

 

💡 Drive More Patients to Your Practice! See Our Affordable Plans Now:

 

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