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Key HR Services for Dental Clinics

Altrust Services - Key HR Services for Dental Clinics
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Key HR Services for Dental Clinics

As you manage your dental clinic, you’ve likely noticed how critical effective human resources services are to maintaining a harmonious and productive workplace. Ensuring that your team is well-recruited, effectively onboarded, and continuously developed isn’t just about filling positions; it’s about crafting a skilled, cohesive team that grows with your practice. Moreover, navigating the complex landscape of employment law can be daunting, making compliance and legal support indispensable. These elements not only protect your clinic from potential legal pitfalls but also enhance the overall workplace environment. Now, consider how these practices could transform your clinic’s dynamics and patient satisfaction. What specific challenges in HR management do you face, and how might addressing these improve your operation?

Introduction

In the specialized world of dental clinics, effectively managing human resources is crucial to maintaining a smooth and productive operation. As you navigate the complexities of your clinic, it’s important to understand how foundational HR services can greatly enhance your team’s efficiency and morale.

Key among these services is the creation and updating of an employee manual. This manual isn’t just a document; it’s a vital tool that outlines your clinic’s policies, expectations, and culture, ensuring that all team members are on the same page.

Additionally, conducting regular performance reviews is essential. These aren’t merely evaluations; they’re opportunities for open dialogue between you and your staff, helping to reinforce strengths and address areas for improvement. Such reviews foster a culture of continuous growth and adaptation, which is particularly critical in the healthcare sector.

Starting each day with morning huddles can transform the daily operations of your clinic. These brief meetings set the tone for the day, align focus, and enhance team communication. They ensure everyone is prepared, informed, and motivated from the moment the first patient walks in.

Recruitment and Onboarding

While establishing foundational HR practices is important, focusing on effective recruitment and onboarding strategies ensures your dental clinic attracts and retains high-quality staff. To achieve this, begin by streamlining your recruitment process. Create tailored job descriptions that clearly outline the skills and qualifications needed for each role in your clinic. This clarity helps attract candidates who are better fits for your specific needs.

Once you’ve attracted top talent, efficient onboarding is crucial to integrate them into your team. Utilize technology to streamline this phase; employ digital platforms for filling out necessary paperwork, watching training videos, and setting up employee accounts. This not only speeds up the process but also introduces new hires to the use of technology in your clinic’s operations.

Additionally, provide comprehensive training programs during the onboarding process. These should educate new employees about their roles and responsibilities and familiarize them with the clinic’s culture and expectations. It’s essential that they understand not just their day-to-day tasks but also the bigger picture of how their work impacts patient care and clinic success.

Monitor and evaluate the effectiveness of your onboarding procedures regularly. This allows you to make necessary adjustments, ensuring continuous improvement in how you integrate and retain employees.

Employee Management and Development

Effective employee management and development are crucial for maintaining a productive and harmonious environment in dental clinics. Implementing annual performance reviews is a key aspect of performance management that helps you track your staff’s progress and set goals that align with your clinic’s objectives. These reviews aren’t just about assessing past performance but also about fostering a pathway for employee development and career growth.

Creating or updating your employee manuals is another essential step. These manuals serve as a clear guide for your team, detailing job duties, clinic policies, and behavioral expectations. They ensure everyone’s on the same page, which can significantly reduce misunderstandings and conflicts within your team.

Additionally, coaching is vital in proactively managing your staff. By coaching owner doctors and clinic managers, you can enhance their skills in leading the team effectively. This proactive approach in human resources management not only helps in immediate issue resolution but also contributes to a positive work environment that encourages continuous improvement.

Morning huddles are also impactful. They align your team daily, ensuring everyone understands their tasks and responsibilities, which boosts overall clinic efficiency.

Investing in these HR services can truly transform how your clinic operates, making it a better place for both staff and patients.

Navigating the complex landscape of HR compliance and legal support, Altrust Service offers 24-hour legal assistance and expert consulting tailored to meet the specific needs of dental clinics. Their services are crucial in managing the intricate aspects of employment law, ensuring that your practice remains within legal boundaries at all times.

Altrust Service’s proactive approach includes automatic alerts about changes in laws that affect your clinic, helping you stay ahead and mitigate potential legal risks. This feature is particularly important in the rapidly evolving field of healthcare, where staying compliant can often mean the difference between a smooth operation and costly legal disputes.

Additionally, they provide secure document storage, which safeguards sensitive employee information and ensures that your clinic meets stringent data protection standards.

In cases where disputes arise, whether they’re from employment issues or tribunal claims, Altrust Service steps in with robust legal support and effective mitigation strategies. Their expertise in handling such cases minimizes the impact on your clinic, protecting your reputation and financial stability.

With over a decade of experience in dental practice HR management, Altrust Service not only helps you manage compliance but also equips you to handle legal challenges confidently and efficiently.

Technology in HR Management

HR technology tools streamline your dental clinic’s operations, enhancing both efficiency and compliance with evolving regulations. By integrating automated systems like payroll management and timekeeping, you’re not only saving time but also reducing errors. These systems sync seamlessly, ensuring that staff hours and payments are accurately recorded and processed on schedule.

With the adoption of cloud-based HR solutions, you’re allowed secure, centralized access to necessary employee documents. This is crucial for maintaining organization and readiness for any audits or compliance checks. Automation within these systems also supports your clinic by managing employee onboarding processes. This means you can focus more on patient care rather than paperwork, as new hires are brought up to speed quickly and efficiently.

Moreover, compliance strategies are bolstered by technology that keeps track of changes in labor laws. You’ll receive timely alerts, helping your clinic adapt to new legal requirements without delay.

Data analytics play a pivotal role here, offering insights into staff performance and operational needs. By analyzing trends and patterns, you can make informed decisions that enhance service quality and workplace morale, aligning with your dedication to serving others effectively.

Case Studies/Examples

Through the lens of real-world applications, let’s examine how Altrust Service’s HR services have transformed operations in various dental clinics.

One notable example is how they navigated a complex employee dispute at a dental clinic. By effectively applying employee dispute resolution techniques, Altrust Service not only resolved the issue amicably but also avoided a costly tribunal case. This incident underscores the importance of specialized HR expertise in maintaining a harmonious workplace.

Moreover, another dental practice benefited immensely from Altrust Service’s customized HR model. After a detailed assessment of the clinic’s specific needs, Altrust Service implemented tailored HR solutions that drastically reduced HR compliance risks. This proactive approach ensured that the clinic remained up-to-date with employment laws, thus safeguarding it against potential legal challenges.

In addition to these services, Altrust Service’s commitment to sustainable HR practices has enabled clinics to improve their overall employee management. By outsourcing HR tasks, clinic staff could focus more on patient care rather than administrative duties, thereby enhancing operational efficiency and staff satisfaction. This strategic shift not only improved workflow but also reinforced the essential role of effective HR management in the dental health sector.

Conclusion

Reflecting on these examples, it’s evident that specialized HR services play a vital role in enhancing the operational effectiveness of dental clinics. By implementing robust workplace policies, you’re not only ensuring compliance with regulations but also fostering a secure and organized environment where your team can thrive. Effective HR practices lead to significant improvements in employee retention, as staff feel valued and understood in their roles.

Investing in staff motivation and leadership development further empowers your team, encouraging a proactive approach to patient care and internal challenges. These elements are crucial in maintaining a positive clinic atmosphere and high service standards. Additionally, focusing on career development helps your employees see a clear path forward within your clinic, which can drastically reduce turnover rates.

As you continue to serve your community’s dental needs, remember the backbone of your clinic’s success lies in how well your team functions together. Strengthening your HR framework with tailored services ensures that you not only meet but exceed both patient and employee expectations.

Don’t underestimate the power of strategic HR management in transforming your dental clinic into a model of efficiency and patient satisfaction.

Conclusion

In conclusion, as you’ve seen, utilizing advanced HR services is crucial for your dental clinic’s success. By streamlining recruitment, fostering continuous employee development, and ensuring compliance, you’re set to enhance both operational efficiency and patient satisfaction.

Embrace technology to keep these processes sleek and effective. Remember, investing in robust HR systems isn’t just a necessity—it’s a strategy to thrive. Consider these insights and examples as a roadmap to elevating your clinic’s performance.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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Key HR Services for Dental Clinics

See Our Pricing

PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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