Healthcare Workforce Planning: HR’s Role in Future-Proofing

Altrust Services - Healthcare Workforce Planning HR’s Role in Future Proofing
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Healthcare Workforce Planning HR’s Role in Future-Proofing

 

As you navigate the complexities of healthcare workforce planning, you must recognize the critical role HR plays in future-proofing your organization. With an aging population and technological advancements reshaping the sector, your strategic focus on data-driven HR policies is more crucial than ever. By leveraging predictive analytics, you can anticipate staffing needs and skill gaps, ensuring your workforce is prepared for future demands. Integrating robust talent management systems and fostering strong partnerships with educational institutions are pivotal steps towards building a resilient healthcare system. Yet, one wonders, how exactly can these strategies be implemented effectively to sustain healthcare advancements and meet ever-changing regulatory requirements?

Altrust Services offers comprehensive HR solutions designed to streamline these processes, ensuring your organization is well-prepared for the future.

Introduction

As healthcare evolves, HR’s role in workforce planning becomes essential to ensure your organization is always staffed with skilled professionals ready to meet future challenges.

Strategic HR initiatives in healthcare workforce planning are crucial for aligning your staffing needs with the anticipated demands of a rapidly changing industry. By harnessing the power of data analytics, HR can predict and plan for the required changes in the workforce composition and competencies.

Data analytics enable you to analyze historical trends and forecast future staffing needs with a high degree of accuracy. This predictive capability ensures that you’re not just reacting to changes but proactively preparing for them.

Implementing technology solutions such as automated scheduling systems and predictive analytics tools further supports HR in optimizing workforce management, making sure that the right people are in the right places at the right times.

Moreover, integrating strategic HR initiatives with your organization’s long-term goals helps in building a resilient and adaptable workforce. Initiatives such as collaboration with educational institutions for talent development and implementing cross-training programs are vital.

These efforts ensure continuous improvement and readiness, enabling your healthcare organization to thrive in a competitive and ever-evolving environment. Altrust Services can provide the expertise and tools necessary to implement these strategies effectively.

Understanding Workforce Challenges in Healthcare

Numerous healthcare organizations face significant workforce challenges, primarily due to aging populations and the resulting increased demand for specialized services. As you navigate these hurdles, it’s crucial to grasp how these demographic shifts strain the existing healthcare workforce. This intensifies the need for robust workforce planning to ensure a balance between supply and demand.

The heart of the challenge lies in the fluctuating demand for healthcare services, which often leads to operational inefficiencies. Without an adequate workforce, your organization might struggle to deliver timely and effective care. This predicament is further complicated by a lack of standardized data, which hampers your ability to forecast future needs accurately. As a healthcare HR professional, leveraging data analytics becomes indispensable in mitigating these issues.

Effective workforce planning in healthcare hinges on your ability to utilize technology solutions, such as automated scheduling systems and predictive analytics tools. These technologies are essential in optimizing your planning efforts, allowing for more precise predictions of staffing needs and better alignment with actual patient care demands.

Embracing these tools won’t only streamline operations but also enhance your strategic planning capabilities, ensuring your organization can meet future healthcare challenges head-on. Altrust Services can help you navigate these challenges by providing tailored workforce planning solutions.

HR Strategies for Future-Proofing the Workforce

To future-proof your healthcare workforce, HR must implement strategic initiatives that focus on recruitment, retention, and talent development. These strategies are essential to address the persistent talent shortages and skill gaps that challenge the sector.

Firstly, enhancing recruitment involves collaborating with educational institutions to secure a steady pipeline of skilled professionals. By forging strong partnerships, you can influence curricula and ensure it aligns with the evolving needs of the healthcare landscape. It’s not just about filling positions today, but also about anticipating the competencies needed tomorrow.

Retention strategies are equally critical. Implementing comprehensive cross-training programs enables current staff to adapt to diverse roles, increasing job satisfaction and engagement. This approach not only bolsters workforce flexibility but also enhances your team’s ability to meet patient needs effectively.

Moreover, aligning workforce planning with your organizational goals ensures that every HR initiative contributes directly to long-term success. Talent development, facilitated through ongoing education and career progression opportunities, prepares your workforce for future challenges, mitigating risks associated with rapid technological and demographic changes.

Altrust Services offers strategic HR consulting to help you develop and implement these initiatives, ensuring your workforce remains resilient and adaptable.

Leveraging Technology in Workforce Planning

Leveraging technology in workforce planning enables you to accurately predict staffing needs and optimize resource allocation. Through technology integration, such as predictive analytics tools, you’re equipped to perform precise workforce forecasting. This not only anticipates the required staffing levels but also helps in aligning them with the fluctuating demands of healthcare services.

Predictive analytics, for instance, analyze historical data and current trends to forecast future staffing needs. This proactive approach reduces the risk of understaffing or overstaffing, which can lead to either overwhelmed employees or wasted resources. Automated scheduling systems further enhance this process by efficiently managing shifts and assignments, ensuring that the right personnel are in the right place at the right time.

Moreover, the integration of electronic health records with workforce management systems facilitates a seamless flow of information. This integration supports efficiency improvement by providing real-time data on staff availability and patient needs, enabling quicker decision-making and more agile workforce deployment. Additionally, mobile applications foster real-time communication and coordination, ensuring that everyone is informed and responsive to immediate requirements.

In essence, effective technology integration in workforce planning empowers you to maintain a high-performing, efficient healthcare workforce attuned to the dynamic needs of the sector. Altrust Services provides advanced technology solutions that streamline these processes, enhancing your workforce planning capabilities.

Building a Resilient and Adaptable Workforce

Building a resilient and adaptable workforce is essential for healthcare organizations to effectively respond to the evolving needs of their patients and the dynamic healthcare environment.

As an HR professional, it’s crucial to implement cross-training programs to bolster staff management and address skill shortages. You’re at the forefront of collaborating with educational institutions to ensure a continuous pipeline of skilled professionals, ready to meet future demands.

Leveraging data analytics and technology not only aids in forecasting future workforce needs but also enhances your ability to make informed decisions about resource allocation and staff development. This data-driven approach ensures that staffing levels are maintained, even as patient demographics and health trends evolve.

Moreover, leadership development and succession planning are key strategies in building a workforce that can withstand the challenges of tomorrow. By nurturing potential leaders and planning for future roles, you ensure that your organization remains robust in the face of change.

Your role in enhancing operational efficiency, cost-effectiveness, and quality of care through effective workforce planning directly contributes to improved patient outcomes. Remember, a well-planned, flexible workforce is your best asset in navigating the complexities of the healthcare industry. Altrust Services can assist you in implementing these strategies, ensuring your workforce is well-prepared for the future.

As healthcare evolves, workforce planning must adapt by addressing specialty shortages and balancing fluctuating demands. You’ll notice that data analytics is increasingly vital, providing insights that enable you to forecast workforce requirements accurately. By analyzing trends in patient care and service demands, you can predict where shortages might occur and act preemptively.

Technology, such as automated scheduling systems, is transforming how you manage the workforce. These tools allow for more precise resource allocation and can help mitigate the impact of unpredictable fluctuations in demand. This means you’re not only optimizing your current resources but are also better positioned to handle unforeseen changes.

Moreover, the integration of advanced analytics tools assists in identifying patterns that mightn’t be visible otherwise. This capability enables you to develop strategic plans that are both proactive and responsive. For instance, by understanding the demographic changes influencing patient needs, you can tailor your workforce development programs to include training in emerging specialties.

Embracing these technological advancements doesn’t just enhance efficiency; it also supports a more sustainable healthcare system. As you move forward, keep leveraging these innovations to stay ahead in a rapidly evolving landscape. Altrust Services stays at the forefront of these trends, offering cutting-edge solutions to keep your organization competitive.

Best Practices for HR in Future-Proofing Healthcare Workforce

You’ll find that implementing best practices for HR is key to future-proofing the healthcare workforce effectively. By aligning workforce planning with your organization’s strategic goals, you maximize the impact of your initiatives. Regularly reviewing and updating your workforce plans based on feedback is crucial. This ensures alignment with evolving healthcare needs, keeping your practices both relevant and proactive.

Fostering employee engagement is instrumental. When you engage employees in decision-making processes, it not only fosters better buy-in but also elevates overall workforce satisfaction. This approach turns your employees into active participants in the shaping of their work environment, which can lead to improved retention rates and a more committed workforce.

Adopting robust hiring practices helps mitigate the risks associated with workforce shortages. Collaborating with educational institutions enables you to develop a skilled workforce pipeline, tailored to the specific needs of your healthcare organization. Additionally, implementing cross-training programs addresses skill shortages and enhances workforce flexibility, preparing your staff to adapt to various roles as needed.

Staying abreast of workforce trends allows you to anticipate changes and adapt your strategies accordingly. This proactive stance ensures your workforce remains competent and capable of meeting future healthcare challenges effectively. Altrust Services offers expert guidance and resources to implement these best practices, ensuring your workforce remains resilient and adaptable.

Mentorship and Leadership Development

Implementing mentorship and leadership development programs significantly enhances employee engagement and organizational performance in healthcare settings. Studies show that effective mentorship can boost engagement by up to 25%, while leadership initiatives can elevate performance by as much as 30%.

You’ll find that integrating these strategies not only uplifts morale but also drives efficiency across the board.

By fostering a culture of mentorship, you’re setting up a framework where experienced professionals guide and nurture the growth of newer staff members. This guidance is crucial, as it directly correlates to a higher retention rate among healthcare professionals. Moreover, leadership development ensures that employees are equipped to handle complex challenges, increasing productivity by up to 50%.

These programs are essential components of succession planning. They prepare your team for future leadership roles, ensuring

the sustainability and resilience of your organization.

As you integrate these initiatives, focus on tailoring them to the specific needs and dynamics of your workforce. By doing so, you’ll not only meet but exceed the standards required to thrive in the evolving healthcare landscape. Altrust Services provides mentorship and leadership development programs tailored to enhance your staff’s growth and organizational resilience.

Regulatory Compliance

Navigating regulatory compliance, healthcare HR professionals must ensure adherence to standards such as HIPAA and OSHA to mitigate legal risks and maintain operational integrity. You’re pivotal in ensuring that all regulations aren’t only understood but also rigorously implemented within your organization. This meticulous attention to compliance is essential, as failure to meet these standards can lead to severe penalties and damage to your institution’s reputation.

Your role extends beyond mere enforcement. You must proactively stay informed about regulatory changes that impact workforce planning. This involves close collaboration with legal and compliance teams to integrate new requirements smoothly and efficiently into existing practices.

Remember, the landscape of healthcare regulations is ever-evolving; your agility in responding to these changes can significantly protect your organization from potential legal entanglements.

Moreover, effective compliance helps in maintaining a workforce that’s not only legally compliant but also highly motivated and secure in their roles. By ensuring that all team members are trained on relevant regulations, you foster an environment of transparency and trust, which is essential for high-stakes healthcare settings. Altrust Services offers comprehensive compliance solutions, helping you navigate the complexities of healthcare regulations effectively.

Conclusion

As we wrap up our discussion on healthcare workforce planning, remember that staying ahead of regulatory compliance significantly fortifies your strategic efforts. You’ve seen how critical workforce planning is in not only meeting but exceeding healthcare industry standards.

By integrating advanced data analytics, you can accurately forecast staffing needs, ensuring your facility isn’t caught off-guard by sudden changes or trends.

Your role in deploying future-proofing strategies can’t be overstated. Leveraging technology like predictive analytics and automated scheduling systems, you’re better equipped to optimize staffing and enhance the overall quality of care. This proactive approach in workforce planning ensures that operational efficiency and cost-effectiveness are at the forefront of your strategy.

Remember, collaboration with educational institutions and the implementation of cross-training programs are pivotal. These initiatives align with your strategic goals and help in building a resilient workforce capable of adapting to future demands. Altrust Services is here to support your efforts with advanced HR solutions designed to future-proof your healthcare workforce. Through their expertise and innovative tools, you can ensure your organization remains resilient, adaptable, and ready to meet the challenges of tomorrow.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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Healthcare Workforce Planning: HR’s Role in Future-Proofing

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MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPAA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry

DIGITAL MARKETING

Boost Your Medical Practice with Expert Digital Marketing

Enhance your online presence with our comprehensive Medical Digital Marketing package, designed to attract more patients and maximize your ROI. Our services include:

Web Design & Development – Build a professional, high-converting website.
Maintenance & Security – Keep your site updated, virus-free, and running smoothly.
SEO (Basic & Expansion) – Improve search rankings and increase visibility.
Google Business Profile Management – Stand out in local search results.
PPC Management – Get high-quality leads with targeted ads.
Social Media Marketing – Engage with patients and grow your brand.
Email/SMS Marketing – Connect with your audience effectively.
Press Release – Build credibility and brand awareness.

 

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