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HR Medical Practice Management

Altrust Services - HR Medical Practice Management
Table of Contents

HR Medical Practice Management

1. The Importance of HR in Healthcare More Than Just Hiring

The Importance of HR in Healthcare More Than Just Hiring

You might think of Human Resources as just the hiring department, but in healthcare, their impact stretches far beyond filling positions. As you navigate the complexities of your healthcare career, consider how HR’s strategic role in training, employee well-being, and regulatory compliance directly influences the quality of care patients receive. They’re not just behind the scenes; they’re integral to shaping an environment where you and your colleagues can thrive and deliver the best patient outcomes. Imagine the potential transformations in a healthcare setting where HR is fully leveraged—what do you think would change in your daily workflow?

2. Maximizing Efficiency: HR Management Tools for Medical Practices

Maximizing Efficiency: HR Management Tools for Medical Practices

As you navigate the complexities of managing a medical practice, you’re likely grappling with how to enhance operational efficiency without sacrificing patient care. Altrust can help by providing outsourced support for recruitment, streamlining the process and allowing you to focus on patient-centered services. HR management tools are pivotal in this regard, minimizing administrative burdens and improving productivity and compliance. What specific challenges in your practice could be addressed by these tools? Let’s explore how the right HR solutions can lead to significant improvements in your operational dynamics.

3. The Future of HR in Medical Practices: Trends and Innovations

The Future of HR in Medical Practices: Trends and Innovations

As you navigate the evolving landscape of HR in medical practices, it’s essential to recognize the transformation driven by technological innovations and a shifting focus towards employee-centric policies. You’re witnessing a significant shift where AI and machine learning are not only streamlining administrative tasks but also enhancing recruitment and employee retention strategies. With these advancements, the role of HR is expanding beyond traditional boundaries, integrating data analytics to foster a healthier workplace culture and improve operational efficiency. Consider how these changes might impact your practice’s approach to HR management and what strategies you could adopt to stay ahead in this dynamic field.

4. Recruitment and Retention Tips for Healthcare Employers

Recruitment and Retention Tips for Healthcare Employers

As you navigate the evolving landscape of HR in medical practices, it’s essential to recognize the transformation driven by technological innovations and a shifting focus towards employee-centric policies. You’re witnessing a significant shift where AI and machine learning are not only streamlining administrative tasks but also enhancing recruitment and employee retention strategies. With these advancements, the role of HR is expanding beyond traditional boundaries, integrating data analytics to foster a healthier workplace culture and improve operational efficiency. Consider how these changes might impact your practice’s approach to HR management and what strategies you could adopt to stay ahead in this dynamic field.

5. Boosting Employee Engagement in Medical Offices: Proven Strategies

Boosting Employee Engagement in Medical Offices: Proven Strategies

As you manage your medical office, you’re likely aware that a motivated team is crucial—not just for smooth operations but for delivering exceptional patient care as well. While you’ve tried various strategies, improving employee engagement continues to be a challenge. Consider reevaluating how you recognize your staff’s contributions and the way you foster communication. Have you explored the full potential of technology in creating a feedback-rich environment or implemented wellness programs that address your team’s well-being? In the following sections, we’ll uncover some proven strategies that go beyond the basics, helping you transform your office into a vibrant and productive workplace. What might happen if you could harness the full potential of your team?

6. Why Medical Practices Need Specialized HR Management Solutions

Why Medical Practices Need Specialized HR Management Solutions

As you manage a medical practice, you’re undoubtedly aware that handling HR isn’t just about payroll and benefits; it’s about navigating a labyrinth of compliance issues specific to healthcare, from HIPAA regulations to labor laws. Specialized HR management solutions can streamline these complexities, sparing you from potential legal pitfalls while enhancing staff satisfaction and retention. Imagine a system that not only assists with recruitment and training but also integrates seamlessly with healthcare-specific protocols, ensuring that your practice isn’t just surviving but thriving. Now, consider the impact of not having such a system in place—where could that leave your practice in terms of liability and staff turnover?

7. Healthcare Recruitment Strategies: Attracting Top Talent

Healthcare Recruitment Strategies: Attracting Top Talent

As you manage a medical practice, you’re undoubtedly aware that handling HR isn’t just about payroll and benefits; it’s about navigating a labyrinth of compliance issues specific to healthcare, from HIPAA regulations to labor laws. Specialized HR management solutions can streamline these complexities, sparing you from potential legal pitfalls while enhancing staff satisfaction and retention. Imagine a system that not only assists with recruitment and training but also integrates seamlessly with healthcare-specific protocols, ensuring that your practice isn’t just surviving but thriving. Now, consider the impact of not having such a system in place—where could that leave your practice in terms of liability and staff turnover?

8. Streamlined HR Processes: Key to a Successful Medical Practice

Streamlined HR Processes: Key to a Successful Medical Practice

As you consider the landscape of your medical practice, it’s critical to recognize how streamlined HR processes can serve as the backbone for operational success. Data shows that practices with efficient HR systems experience a 20% lower staff turnover rate and a significant improvement in patient satisfaction scores. By focusing on key HR functions such as recruitment, onboarding, and compliance, you’re not only ensuring regulatory adherence but also fostering a workplace environment that attracts and retains top talent. What might be less clear, however, is how exactly these systems can be optimized to meet the unique needs of your practice. Let’s explore how tailored HR strategies can propel your practice forward.

9. Comprehensive HR Solutions for Healthcare: What to Look For

Comprehensive HR Solutions for Healthcare: What to Look For

As you evaluate comprehensive HR solutions for healthcare, you must scrutinize several critical components that directly impact the effectiveness of your organization. Firstly, assess the system’s ability to integrate seamlessly with existing platforms while supporting real-time data synchronization. You’ll need a solution that not only streamlines payroll and benefits administration but also enforces compliance with ever-changing healthcare regulations. Equally important is the system’s capacity for facilitating efficient recruitment and onboarding processes. Choosing the right tool isn’t just about checking boxes—it’s about finding a partner that adapts to the unique rhythms of the healthcare sector. But how do you pinpoint the one that perfectly aligns with your needs?

10. Optimizing Staff Scheduling: Tools and Techniques for Medical Practices

Optimizing Staff Scheduling: Tools and Techniques for Medical Practices

In managing a medical practice, you’re often faced with the challenge of balancing quality patient care with efficient staff management. By tapping into innovative scheduling tools and techniques, you can significantly ease this task. These technologies not only help predict patient influx but also align staff strengths and preferences with the demands of your practice. Imagine a system where shifts self-adjust based on real-time data, reducing both overstaffing and understaffing. Now, consider how this could transform your practice’s operations and employee satisfaction. Let’s explore what makes these tools so effective and how they could be implemented in your setting. What might hold you back from adopting these advancements?

11. Essential HR Policies Every Medical Practice Needs

Essential HR Policies Every Medical Practice Needs

As you manage your medical practice, it’s crucial to consider how robust HR policies not only safeguard your team but also enhance the care your patients receive. From clear job descriptions and safety protocols to fair conduct guidelines and effective dispute resolution, each policy plays a pivotal role in creating a respectful and efficient workplace. Imagine the positive impact on patient satisfaction and employee morale when they know they’re supported by fair and transparent practices. Now, consider what might be lacking in your current HR framework—what changes could you make to foster an even more supportive environment? Let’s explore some key policies that could make a significant difference.

12. The Ultimate Guide to Payroll Management in Medical Practice

The Ultimate Guide to Payroll Management in Medical Practice

In managing a medical practice, you’re often faced with the challenge of balancing quality patient care with efficient staff management. By tapping into innovative scheduling tools and techniques, you can significantly ease this task. These technologies not only help predict patient influx but also align staff strengths and preferences with the demands of your practice. Imagine a system where shifts self-adjust based on real-time data, reducing both overstaffing and understaffing. Now, consider how this could transform your practice’s operations and employee satisfaction. Let’s explore what makes these tools so effective and how they could be implemented in your setting. What might hold you back from adopting these advancements?

13. Navigating Labor Laws: What Medical Practices Need to Know

Navigating Labor Laws: What Medical Practices Need to Know

In managing a medical practice, you’re often faced with the challenge of balancing quality patient care with efficient staff management. By tapping into innovative scheduling tools and techniques, you can significantly ease this task. These technologies not only help predict patient influx but also align staff strengths and preferences with the demands of your practice. Imagine a system where shifts self-adjust based on real-time data, reducing both overstaffing and understaffing. Now, consider how this could transform your practice’s operations and employee satisfaction. Let’s explore what makes these tools so effective and how they could be implemented in your setting. What might hold you back from adopting these advancements?

14. The Power of HR in Shaping Healthcare Culture

The Power of HR in Shaping Healthcare Culture

You’re well aware that in healthcare, the culture within an organization can significantly influence not just the well-being of the staff but also patient outcomes. As you explore the role of HR in this sector, consider how strategic hiring, comprehensive training, and effective leadership development can serve as the cornerstone for cultivating a positive workplace environment. HR’s commitment to these areas ensures that the values of empathy, respect, and professionalism are not just aspirational but ingrained in day-to-day operations. Imagine the potential transformations in patient care and staff satisfaction when HR strategies are aligned with organizational goals. What might be the challenges and rewards of such alignment?

15. The Impact of HR on Healthcare Quality and Safety

The Impact of HR on Healthcare Quality and Safety

As you consider the role of Human Resources in healthcare, it’s essential to recognize how HR’s strategic involvement in recruiting, training, and maintaining a skilled workforce directly impacts both the quality of care and safety standards within a healthcare setting. By developing rigorous hiring protocols and comprehensive training programs, HR professionals ensure that the healthcare staff isn’t just qualified but also deeply committed to patient safety and care quality. Moreover, their efforts in promoting a positive work environment contribute significantly to minimizing errors and enhancing patient outcomes. Imagine how a well-supported healthcare team can transform patient experiences and elevate institutional standards—what might be the broader implications for the healthcare industry?

16. Building a Strong Healthcare Team: HR Best Practices

Building a Strong Healthcare Team: HR Best Practices

As you venture into the world of healthcare HR, you’ll find that the foundation of a robust team lies not just in hiring skilled professionals but also in nurturing them. It’s essential to establish a streamlined recruitment process paired with an effective onboarding strategy that welcomes new employees into a supportive environment. These initial steps are crucial for setting the tone of their career journey within your organization. However, the real challenge often lies in what comes next. How do you maintain enthusiasm and commitment among your team members over time? Let’s explore some proven strategies that can help sustain employee engagement and drive success in your healthcare setting.

17. Integrating HR and Technology in Modern Medical Practices

Integrating HR and Technology in Modern Medical Practices

As you consider the integration of HR and technology in your medical practice, it’s crucial to recognize how this fusion not only streamlines administrative processes but also significantly enhances patient care. Recent data suggests that medical facilities utilizing advanced HR technologies report a 23% decrease in operational costs and a 15% improvement in patient satisfaction scores. These systems facilitate seamless communication, automate routine tasks, and ensure compliance with evolving healthcare regulations. However, the question remains: how can your practice implement these technologies effectively while managing the inherent challenges that accompany digital transformation? Let’s explore the strategic steps you can take to harness the full potential of HR tech integration.

Introduction

18. Healthcare Workforce Planning: HR’s Role in Future-Proofing

Healthcare Workforce Planning: HR

As you navigate the complexities of healthcare workforce planning, you must recognize the critical role HR plays in future-proofing your organization. With an aging population and technological advancements reshaping the sector, your strategic focus on data-driven HR policies is more crucial than ever. By leveraging predictive analytics, you can anticipate staffing needs and skill gaps, ensuring your workforce is prepared for future demands. Integrating robust talent management systems and fostering strong partnerships with educational institutions are pivotal steps towards building a resilient healthcare system. Yet, one wonders, how exactly can these strategies be implemented effectively to sustain healthcare advancements and meet ever-changing regulatory requirements?

Altrust Services offers comprehensive HR solutions designed to streamline these processes, ensuring your organization is well-prepared for the future.

19. Strategies for HR Crisis Management in Healthcare

Strategies for HR Crisis Management in Healthcare

In the realm of healthcare, you’re no stranger to crises, yet effective HR crisis management strategies remain a cornerstone to navigating these turbulent times. By establishing robust communication protocols and defining specific roles, you can ensure not only the continuity of patient care but also the well-being of your staff. Addressing staffing shortages and compliance with regulations are challenges that you must systematically tackle. As you consider the complexities of these strategies, think about how enhanced training programs and technology leverage could fortify your organization’s response. What might the impact be on your facility’s overall resilience and operational efficiency?

20. Creating a Positive Work Environment in Healthcare Through HR

Creating a Positive Work Environment in Healthcare Through HR

As you navigate the complexities of healthcare, it’s essential to recognize the impact that a positive work environment has on your team’s performance and overall well-being. Human Resources can be your cornerstone, implementing strategies that not only enhance job satisfaction but also foster a culture where every staff member feels supported and valued. From promoting open communication to recognizing individual achievements, these efforts are key in creating a space where employees are motivated and patient care thrives. But, how exactly can HR initiate these changes, and what are the measurable outcomes? Let’s explore how transformative an effective HR strategy can be in the healthcare sector.

21. Leveraging HR Analytics in Medical Practices

Leveraging HR Analytics in Medical Practices

As you explore the potential of HR analytics in your medical practice, consider how precise, data-driven insights can transform your approach to staffing and operational efficiency. By analyzing patterns in employee performance and patient outcomes, you’re positioned to make informed decisions that directly impact the quality of care and workplace satisfaction. Imagine the possibilities when you tailor training programs and adjust staffing based on real-time data. What if you could predict and mitigate potential issues before they affect your team’s performance and patient satisfaction? Let’s examine how integrating advanced analytics into your HR practices can lead to a more efficient and responsive healthcare environment.

22. HR Strategies for Improving Patient Care in Healthcare

HR Strategies for Improving Patient Care in Healthcare

As you explore the pivotal role of HR in healthcare, consider how strategic hiring and robust training programs directly impact patient care quality. You’re in a position where understanding the correlation between well-trained staff and patient satisfaction rates is crucial. Data shows that facilities with targeted HR policies report up to a 20% increase in patient satisfaction. Yet, the challenge lies in implementing these strategies effectively across diverse teams. How can your organization adapt these practices to enhance care while also ensuring staff well-being and retention? Let’s examine some innovative approaches that have revolutionized patient care in leading healthcare institutions.

23. The Benefits of Outsourcing HR Functions in Medical Practices

The Benefits of Outsourcing HR Functions in Medical Practices

As you consider the future of your medical practice, you might find that outsourcing HR functions is not just a viable option but a strategic necessity. By doing so, you’re not only potentially cutting costs by up to 40% compared to maintaining an in-house team, but you’re also tapping into specialized expertise that can enhance recruitment and ensure compliance with complex healthcare regulations. This approach not only streamlines administrative processes but also reallocates valuable resources towards patient care and practice growth. However, the decision to outsource comes with its own set of challenges and considerations. What might these be, and how could they impact your practice?

24. Navigating the Complexities of HR in Medical Practice

Navigating the Complexities of HR in Medical Practice

As you step into the world of HR in medical practices, you’re confronted with a myriad of challenges that demand both precision and adaptability. From navigating stringent regulatory environments to managing the unique dynamics of a diverse workforce, each day presents a new puzzle. It’s crucial that you understand not only the foundational HR practices but also how to effectively tailor these strategies to meet the specific needs of a healthcare setting. The key lies in mastering the delicate balance between compliance and fostering a supportive work culture. Imagine the potential improvements in patient care and employee satisfaction, if you could crack this code. What strategies might you employ?

25. Transforming Healthcare HR: Embracing Digital Solutions

Transforming Healthcare HR: Embracing Digital Solutions

As you explore the landscape of healthcare HR, it’s evident that digital solutions are not just advantageous but essential. With data showing a 20% increase in operational efficiency and a 15% improvement in employee satisfaction when digital tools are implemented, the shift towards technology is compelling. These tools not only streamline recruitment and onboarding processes but also enhance talent management through sophisticated analytics and automation. However, integrating these technologies introduces its own set of challenges, including data security and adapting to new software. Let’s examine how overcoming these hurdles can position your organization at the forefront of healthcare innovation.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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HR Medical Practice Management

See Our Pricing

PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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