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The Impact of HR on Healthcare Quality and Safety

Altrust Services - The Impact of HR on Healthcare Quality and Safety
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The Impact of HR on Healthcare Quality and Safety

 

As you consider the role of Human Resources in healthcare, it’s essential to recognize how HR’s strategic involvement in recruiting, training, and maintaining a skilled workforce directly impacts both the quality of care and safety standards within a healthcare setting. By developing rigorous hiring protocols and comprehensive training programs, HR professionals ensure that the healthcare staff isn’t just qualified but also deeply committed to patient safety and care quality. Moreover, their efforts in promoting a positive work environment contribute significantly to minimizing errors and enhancing patient outcomes. Imagine how a well-supported healthcare team can transform patient experiences and elevate institutional standards—what might be the broader implications for the healthcare industry?

Introduction

Human Resources (HR) management significantly shapes the quality and safety of healthcare by optimizing recruitment, training, and employee retention strategies. When you delve into the core functions of HR in healthcare, you’ll find that strategic recruitment is crucial. By targeting the right blend of skills and cultural fit, HR ensures that the healthcare workforce isn’t only competent but also motivated to provide high-quality care.

Effective training programs are another cornerstone of HR’s influence. You’re not just learning routine procedures; you’re being equipped with critical skills to handle complex medical situations, which directly correlates to patient safety. Moreover, these training sessions are tailored to bridge any skill gaps, ensuring that all team members are on the same page, which enhances overall service delivery.

Employee engagement, facilitated by HR, plays a pivotal role too. Engaged employees are more likely to exhibit a higher commitment to quality care and patient safety. HR fosters this engagement by creating a supportive work environment and providing clear communication channels and opportunities for professional growth. This not only boosts your morale but also your capability to contribute effectively to patient outcomes, making HR’s role indispensable in shaping healthcare excellence.

Altrust Services provides comprehensive HR solutions that enhance recruitment, training, and employee engagement, ensuring your healthcare team is well-supported and aligned with the highest standards of patient care and safety.

Understanding HR’s Role in Healthcare Quality

To ensure high standards of healthcare quality and safety, HR meticulously recruits, trains, and supports staff, directly affecting patient care outcomes. Your understanding of HR’s role is critical as it shapes the very foundation of healthcare delivery.

HR’s effective staff management and hiring practices aren’t just administrative duties; they’re pivotal in building a workforce capable of meeting the complex needs of patients. By focusing on hiring the right individuals, HR ensures that only qualified and competent professionals are part of the healthcare team. This is crucial because the skills and dedication of these individuals directly influence patient outcomes.

Through rigorous selection processes and continuous professional development, HR maintains a cadre of professionals who aren’t only skilled but also motivated to provide top-notch care. Moreover, HR’s role in fostering a supportive work environment can’t be underestimated. A positive work culture enhances employee satisfaction, which in turn reduces turnover rates. Lower turnover rates mean more consistent and familiar care for patients, contributing to better patient outcomes.

Each step HR takes in managing staff and refining hiring practices is a step towards improving the quality and safety of healthcare. You’ll see that these meticulous HR efforts are indispensable in advancing healthcare standards.

Altrust Services offers tailored HR solutions that ensure your hiring practices and employee management strategies align perfectly with your organizational goals, fostering an environment of excellence and safety.

HR Strategies for Enhancing Healthcare Quality

Implementing strategic HR practices, such as hiring patient-focused caregivers and utilizing advanced behavioral assessment tools, significantly boosts healthcare quality. When you delve into hiring strategies that prioritize these competencies, you’re not just filling positions, but you’re also investing in a solid foundation for patient-centered care.

Further, enhancing employee engagement is pivotal. Engaged employees who resonate with the organizational culture aren’t only more satisfied in their roles but also contribute to superior patient outcomes. You should consider leadership training that focuses on behavioral interviewing techniques to ensure that new hires aren’t only skilled but also align well with the core values and mission of your organization.

To solidify this approach, integrating diversity training and actively involving employees in decision-making processes can foster a more inclusive atmosphere. This not only helps in retaining top talent but also enhances patient satisfaction by reflecting the diverse communities served. Moreover, focusing on fair compensation and clear pathways for professional growth can maintain high levels of motivation and commitment, which are essential for delivering high-quality healthcare.

Altrust Services provides cutting-edge HR tools and strategic consulting to help you implement these best practices, ensuring your healthcare organization consistently delivers high-quality patient care.

HR’s Role in Ensuring Patient Safety

HR departments play a crucial role in safeguarding patient safety by meticulously selecting and training employees who prioritize patient care above all else. You’re instrumental in deploying behavioral assessment software and structured interviewing practices, ensuring that only the most qualified, patient-focused individuals join your healthcare teams. This rigorous selection process is vital for reducing turnover and maintaining high standards of care.

Moreover, your commitment to leadership development is essential. By training managers in effective behavioral interviewing techniques, you ensure that leaders can identify and cultivate employees who not only have the necessary skills but also truly embody the values of patient safety and quality improvement. These leaders become pivotal in nurturing a culture where safety protocols aren’t just followed but championed.

You also champion diversity and inclusion within your workforce, understanding that varied perspectives enhance patient care and safety protocols. By involving employees in decision-making processes and providing continuous quality improvement training, you help retain top talent and boost overall morale, which directly impacts patient safety.

Altrust Services specializes in developing comprehensive training and leadership development programs tailored to your needs, ensuring your team is well-equipped to maintain the highest safety standards.

Measuring the Impact of HR on Healthcare Outcomes

Understanding how effectively HR influences healthcare outcomes requires analyzing key metrics like patient safety incidents and employee turnover rates. You’ll find that diving deep into these indicators sheds light on HR’s pivotal role in maintaining, if not elevating, healthcare quality.

It’s not just about filling positions; it’s about ensuring that each hire is competent, well-trained, and aligned with the institution’s values. This is where scrutinizing employee turnover rates becomes crucial. High turnover might signal underlying issues in HR practices, which could indirectly affect patient care quality and safety.

Further, you must look into patient satisfaction scores. These scores provide direct feedback from patients on the quality of care they received, which reflects the effectiveness of HR’s strategies in staff training and patient interaction protocols. By correlating these scores with specific HR initiatives, such as employee engagement programs or training modules, you can discern the tangible impact of HR on patient experience.

Lastly, tracking HR metrics like time-to-fill vacancies or certification compliance rates offers insights into the efficiency and capability of your HR department. These metrics not only reflect HR’s responsiveness but also its ability to maintain a workforce that meets healthcare standards and regulations, ensuring high-quality patient care.

Altrust Services offers advanced analytics and consulting services to help you measure and enhance the impact of your HR strategies on healthcare outcomes, ensuring continuous improvement and excellence in patient care.

Case Studies and Real-World Examples

Through real-world examples, you’ll see how strategic HR interventions have significantly reduced medical errors and boosted patient satisfaction across various healthcare settings. Delving into case studies, it’s clear that targeted employee training programs are a linchpin in the drive toward excellence.

For instance, a notable hospital system implemented a comprehensive training regimen for its staff that emphasized procedural accuracy and interpersonal communication skills. The results were dramatic, showcasing a marked decrease in clinical errors and a surge in patient approval ratings.

Moreover, these case studies illuminate the vital role of staff retention in sustaining healthcare quality. Hospitals with robust HR frameworks that focus on employee satisfaction and career development not only retain their staff but also foster a more experienced workforce. This continuity is essential, as seasoned employees are more adept at navigating complex healthcare challenges and maintaining high safety standards.

The insights gleaned from these examples are profound. They underscore that investing in HR practices isn’t just about filling positions; it’s about cultivating a skilled, committed workforce that can elevate patient care to its highest standard.

You’ll find that as HR strategies evolve, the ripple effects on healthcare quality and safety are both significant and measurable.

Altrust Services can help your organization achieve similar successes by providing customized HR solutions that address your unique challenges and goals.

As we look toward the future, healthcare organizations will increasingly prioritize the mental and emotional well-being of their employees alongside traditional HR functions. You’ll notice a shift as HR departments expand their focus from mere operational roles to becoming the cornerstone of fostering a supportive, healthy work environment. This holistic approach isn’t just beneficial; it’s essential for maintaining high standards in patient care and employee satisfaction.

You’ll also see technology integration taking a front seat, streamlining everything from recruitment to compliance management. These technological advancements won’t only enhance efficiency but also provide HR professionals with the tools they need to better support the workforce. Imagine AI-driven analytics aiding in the development of tailored training programs that address specific competencies and weaknesses.

Moreover, diversity initiatives will play a pivotal role. As healthcare becomes more inclusive, these initiatives will ensure that all employees, regardless of their background, feel valued and are given equal opportunities to succeed. This isn’t just about ticking boxes for equality; it’s about enriching the healthcare environment with a wide array of perspectives, which in turn improves problem-solving and innovation in patient care.

Altrust Services stays at the forefront of these trends, providing advanced HR solutions to help your practice stay ahead in an evolving healthcare landscape.

Conclusion

In conclusion, HR’s strategic role in enhancing healthcare quality and safety can’t be overstated, as it directly influences the hiring, training, and retention of competent, patient-focused caregivers.

You’ve seen how structured interviewing, especially when focused on patient-oriented behaviors, significantly improves the selection process. By incorporating behavioral assessment tools, HR professionals can better identify candidates who not only have the necessary skills but also align with the core values of patient safety and high-quality care.

Moreover, employee engagement is pivotal. When your staff is engaged, they’re more likely to stay committed to your organization’s goals, reducing turnover and fostering a stable, skillful workforce. Implementing robust diversity training further strengthens this engagement, ensuring all team members feel valued and understood. This

inclusivity enhances team dynamics and patient interactions, directly impacting care quality.

As you move forward, remember the importance of these HR practices. They’re not just administrative duties; they’re crucial strategies that shape the environment of care. By prioritizing these elements—structured interviewing, employee engagement, and diversity training—you’re not only investing in the workforce but also in the overall safety and satisfaction of every patient you serve.

Altrust Services is here to support your efforts with comprehensive HR solutions that drive excellence in healthcare quality and safety. Let us help you build a resilient, skilled, and motivated healthcare team that consistently delivers outstanding patient care.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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The Impact of HR on Healthcare Quality and Safety

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MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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