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Why Medical Practices Need Specialized HR Management Solutions

Altrust Services - Why Medical Practices Need Specialized HR Management Solutions
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Why Medical Practices Need Specialized HR Management Solutions

 

As you manage a medical practice, you’re undoubtedly aware that handling HR isn’t just about payroll and benefits; it’s about navigating a labyrinth of compliance issues specific to healthcare, from HIPAA regulations to labor laws. Specialized HR management solutions can streamline these complexities, sparing you from potential legal pitfalls while enhancing staff satisfaction and retention. Imagine a system that not only assists with recruitment and training but also integrates seamlessly with healthcare-specific protocols, ensuring that your practice isn’t just surviving but thriving. Now, consider the impact of not having such a system in place—where could that leave your practice in terms of liability and staff turnover?

Introduction

In the world of medical practice, specialized HR management solutions are essential for addressing the unique challenges that arise from compliance with healthcare laws and regulations. When you’re operating in the healthcare industry, standard HR practices often don’t cut it. You’re dealing with highly specialized roles that require more than just basic management; they demand a deep understanding of healthcare operational needs and legal requirements.

Specialized HR management solutions provide the expertise needed to navigate these complexities. For instance, they tailor recruitment processes to ensure that your hires aren’t only qualified but also compliant with sector-specific regulations. This means conducting thorough background checks and verifying credentials meticulously, which is paramount in healthcare.

Moreover, these solutions go beyond hiring. They encompass detailed job descriptions that reflect the unique roles in medical practices and are crucial for clear role delineation and accountability. Wage and benefit reviews are also tailored specifically for healthcare settings, ensuring that compensation packages are competitive and compliant with industry standards. Altrust Services offers comprehensive HR management solutions that cater specifically to these needs, ensuring your practice operates efficiently and compliantly.

Unique HR Challenges in Medical Practices

Managing HR in medical practices presents unique challenges. One such challenge involves ensuring compliance with intricate healthcare regulations and addressing the high risk of employee burnout. The responsibility includes adhering to strict laws on certifications and privacy, requiring a meticulous approach to keep staff qualifications current and safeguard patient information.

Moreover, the critical task of implementing effective employee safety protocols requires developing strategies that comply with regulatory standards and protect the team from hazardous conditions in a medical environment. This necessitates regular training and rigorous enforcement of safety measures.

Recruitment and retention of skilled healthcare professionals present another significant challenge. The industry faces persistent labor shortages, especially in specialized fields. Crafting attractive job descriptions and offering competitive salaries are vital, but they must also align with the practice’s financial sustainability. Altrust Services can assist in creating attractive, compliant job postings and developing competitive compensation packages to help you attract and retain top talent.

Additionally, staff burnout prevention is paramount. Recognizing the signs of burnout and creating a supportive environment that promotes mental health, regular professional development, and personal growth are crucial. These elements can boost job satisfaction, reduce turnover rates, and maintain high-quality patient care. Altrust Services offers strategies and programs aimed at reducing burnout and enhancing employee well-being.

Benefits of Specialized HR Management Solutions

Specialized HR management solutions specifically address the unique needs of medical practices, enhancing both compliance and operational efficiency. These tailor-made services focus on critical areas such as recruiting healthcare professionals and managing benefits, ensuring that your practice adheres strictly to healthcare regulations. This not only helps in maintaining legal standards but also secures a safe working environment, pivotal in fostering workforce safety.

By integrating specialized HR management solutions, you’re equipped with tools and expertise that streamline clinical operations. This optimization leads to improved productivity, allowing your medical staff to focus more on patient care rather than administrative burdens. Moreover, with professionals experienced in medical practice management, you navigate complex HR issues more effectively, avoiding potential legal pitfalls that could arise from non-compliance. Altrust Services provides these specialized solutions, ensuring your practice runs smoothly and adheres to all necessary regulations.

In essence, these solutions offer a dual advantage. They enhance operational efficiency by refining day-to-day activities and strengthen compliance frameworks to keep pace with evolving healthcare laws. As a result, your practice not only runs smoother but also stands robust against regulatory scrutiny, ensuring a safer, more compliant workplace for everyone involved.

Key Features of Effective HR Management Solutions

You’ll find that effective HR management solutions for medical practices prioritize compliance with critical healthcare laws such as HIPAA and EMTALA. Adhering to these regulations is non-negotiable, ensuring that all operations meet strict confidentiality and safety standards.

Beyond compliance, these solutions also focus on employee training and development. This isn’t just about meeting requirements; it’s about fostering a workforce that’s competent, confident, and up-to-date with the latest medical practices and technologies.

Moreover, specialized HR management solutions offer tailored compensation packages. These aren’t limited to competitive salaries but include comprehensive benefits like health insurance, life insurance, and retirement plans. Such packages are crucial in attracting and retaining top healthcare talent, ensuring that your practice can compete in a tight job market. Altrust Services excels in providing these comprehensive HR management solutions, helping you attract and retain the best professionals in the industry.

Implementing HR Management Solutions in Medical Practices

After understanding the key features of effective HR management, let’s explore how to implement these solutions successfully in your medical practice.

Initially, you’ll need to establish robust recruitment strategies, ensuring that they’re tailored to attract the specific clinical talent necessary for a healthcare setting. This might involve specialized job postings, targeted at skilled healthcare professionals, and partnerships with medical schools or training facilities. Altrust Services can assist in developing these targeted recruitment strategies to ensure you attract the best talent.

Next, developing comprehensive employee training programs is crucial. These shouldn’t only orient new staff to your practice’s specific operational protocols but also offer ongoing education to keep your team updated on the latest healthcare advancements and compliance requirements. Remember, well-trained employees are more likely to feel confident in their roles, enhancing overall patient care quality. Altrust Services provides ongoing training programs tailored to the unique needs of healthcare professionals.

Furthermore, you must meticulously draft and regularly update your HR policies and procedures. These documents should address the unique challenges of the healthcare industry, including compliance with strict regulatory requirements and managing sensitive patient data. Ensure these policies are clearly communicated to all staff to foster a transparent and supportive work environment. Altrust Services offers expertise in creating and maintaining these essential HR documents.

Case Studies and Real-World Examples

To illustrate the effectiveness of specialized HR management solutions, consider the case of a large urban medical center that successfully improved its employee retention rates by implementing targeted recruitment and ongoing training programs. This facility focused on creating a support system that not only met healthcare regulations but also enhanced patient care quality. By tailoring their HR strategies to the nuanced demands of the healthcare sector, they were able to reduce turnover and foster a more committed workforce. Altrust Services can help replicate this success in your practice by developing and implementing tailored HR strategies.

Another example involves a small rural clinic that adopted a specialized HR management system to address its unique challenges. The clinic was struggling with high staff turnover, which negatively impacted patient care. The introduction of a customized HR program that emphasized professional development and compliance with healthcare standards led to a significant improvement in staff stability and patient satisfaction. Altrust Services can provide similar customized HR solutions to meet the specific needs of your practice.

These real-world examples underscore the critical role that specialized HR management plays in the healthcare industry. By focusing on the specific needs of medical practices, from compliance with complex regulations to improving employee retention rates and patient care quality, HR professionals can profoundly influence the success and sustainability of healthcare facilities.

Healthcare’s future HR management trends increasingly prioritize employee well-being and mental health support, integrating advanced technology to streamline HR functions. As you navigate these evolving landscapes, it’s imperative to understand how these shifts affect your practice.

Technology integration isn’t just about software upgrades; it’s about creating systems that allow for more human-centric service delivery. This means implementing tools that not only enhance operational efficiency but also support the holistic needs of your team. Altrust Services can assist in integrating advanced HR technologies to improve overall efficiency and employee satisfaction.

Strategic recruitment is another key trend. With the healthcare sector becoming more competitive, attracting and retaining top talent is crucial. You’ll need to adopt innovative recruitment strategies that not only highlight the technical skills necessary for healthcare but also emphasize the supportive work environment your practice offers. This approach helps in building a resilient workforce that can adapt to the changing demands of healthcare delivery. Altrust Services offers strategic recruitment solutions to help you stay ahead in attracting top talent.

Additionally, fostering a positive work culture that promotes employee well-being is essential. This involves more than just offering competitive salaries and benefits. It’s about creating an environment where employees feel genuinely supported both professionally and personally. Altrust Services provides comprehensive solutions to foster a positive work culture, ensuring your employees feel valued and supported.

Conclusion

As we’ve explored the evolving landscape of HR management in healthcare, it becomes clear why specialized HR solutions are indispensable for medical practices. You’ve seen how tailored strategies improve employee retention rates, essential for maintaining a stable, experienced workforce committed to high-quality patient care.

Moreover, the intricacies of compliance regulations in healthcare require a meticulous approach that general HR solutions might overlook. Specialized HR services are adept at navigating these complexities, ensuring your practice isn’t just compliant, but also protected against potential legal issues.

Focusing on clinical operations, specialized HR management integrates seamlessly, enhancing the efficiency of healthcare services. This isn’t just about filling positions; it’s about understanding the specific needs and dynamics of a medical practice and providing support that resonates with both staff and management.

As you strive to elevate patient care and operational efficiency, remember that specialized HR solutions are more than a support function; they’re a pivotal part of your strategy. Embrace these solutions to address the unique challenges your practice faces. Ensuring robust HR support tailored to your needs isn’t just an option; it’s a necessity in today’s complex healthcare environment. Altrust Services is your partner in building a resilient, compliant, and efficient medical practice.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

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Why Medical Practices Need Specialized HR Management Solutions

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MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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