loader image

Essential Training for RCM Professionals in Healthcare

Altrust Services - Essential Training for RCM Professionals in Healthcare
Table of Contents

Essential Training for RCM Professionals in Healthcare

 

As you navigate the complexities of Revenue Cycle Management (RCM) in healthcare, understanding the critical skills and continuous training required is key to your success. Mastering areas such as patient registration, insurance verification, and compliance with ever-changing regulations like HIPAA not only streamlines processes but also maximizes revenue outcomes. However, the real challenge lies in staying ahead of technological advancements and regulatory updates that continually reshape the landscape. This evolving environment demands a proactive approach to training—are you prepared to adapt and thrive in this dynamic field? Let’s explore how deepening your expertise can significantly impact your career and the financial health of your organization, with support from Altrust Services.

Introduction

In the complex realm of healthcare, effective training for Revenue Cycle Management (RCM) professionals is crucial to ensure precise billing, coding, and adherence to compliance standards. As you delve into the intricacies of RCM, it’s pivotal to grasp the importance of continuous training. This training isn’t just about understanding the basics; it’s about mastering a dynamic system that directly impacts the financial pulse of healthcare facilities.

Your journey into RCM training will equip you with the necessary skills to manage patient registration, insurance verification, charge capture, and claims submission. These components are the backbone of successful revenue cycle management, and comprehending them will enable you to optimize revenue flow and minimize errors that can lead to claim denials.

Moreover, the landscape of healthcare is continuously evolving, making ongoing education on RCM processes, software updates, and compliance regulations not just beneficial but essential. By staying current, you’ll not only enhance your proficiency but also contribute significantly to the efficiency and financial health of your organization. Altrust Services provides comprehensive training programs designed to keep you ahead of the curve in these critical areas.

Understanding Revenue Cycle Management (RCM)

You’ll now explore how Revenue Cycle Management (RCM) oversees the critical financial processes in healthcare, from patient registration to the final payment collection. This comprehensive system ensures that all financial activities, including billing, coding, and claims processing, are managed efficiently to secure optimal revenue flow.

RCM isn’t just about handling payments; it’s integral in reducing claim denials through accurate coding and compliance with billing regulations. This is where understanding the intricacies of RCM becomes essential. You’re not only dealing with numbers but also a complex framework of regulations that require strict adherence to ensure legal and financial compliance.

The process of RCM involves several key stages: starting with patient registration, where accurate data collection is crucial, followed by charge capture, and the submission of claims based on documented medical services. Each step must be handled with precision to avoid delays and denials. Moreover, RCM professionals must be adept at monitoring the financial performance of healthcare services, analyzing trends, and implementing strategies to enhance efficiency and compliance. Altrust Services offers specialized consulting to help streamline these processes, ensuring a steady cash flow and financial health for healthcare institutions.

Essential Skills for RCM Professionals

To excel as an RCM professional, you must master several critical skills, including patient registration, insurance verification, and accurate claims submission. Proficiency in coding is equally crucial as it directly impacts the accuracy and compliance of billing processes. You’ll need to ensure that each service rendered is captured accurately and assigned the correct codes, which are essential for correct billing and minimizing denials.

Understanding and adhering to compliance regulations is non-negotiable. You’re expected to navigate through complex guidelines such as HIPAA to protect patient information and avoid legal pitfalls. This knowledge not only safeguards your organization but also builds trust with patients and insurance providers.

Effective claims submission hinges on your ability to integrate all these skills seamlessly. Timely and precise submission of claims ensures that payments are processed efficiently and revenue flow remains uninterrupted. Moreover, you’ll need to stay updated on the latest changes in insurance policies and healthcare regulations to maintain your expertise and effectiveness in the role. Altrust Services provides targeted training modules that cover these essential skills, ensuring that you stay proficient and compliant.

Key Areas of Training for RCM Professionals

Effective training for RCM professionals frequently covers crucial areas such as patient registration, insurance verification, charge capture, coding, and claims submission. You’ll discover that mastering these components is just the starting point.

Diving deeper, your training will also emphasize a strong understanding of compliance regulations such as HIPAA. This knowledge is indispensable, as it ensures you’re handling patient information securely and adhering to legal standards.

Moreover, staying abreast of software changes is vital. Healthcare technology evolves rapidly, and keeping up with these advancements allows you to optimize the use of new tools and features that enhance the billing and coding processes. This aspect of your training ensures you’re not only competent but also efficient in using the latest technologies that drive revenue cycle management.

Additionally, you must be prepared for audits from entities like the Department of Health and Human Services. Role-specific training equips you to handle such scrutiny with confidence, ensuring that all financial practices within your healthcare facility are transparent and compliant. Altrust Services can assist in preparing for these audits, providing training that ensures your practices meet all required standards.

This continuous education in RCM processes and updates is essential, as it helps maintain your proficiency and accuracy, keeping your facility’s operations smooth and compliant.

Benefits of Comprehensive RCM Training

Comprehensive RCM training equips staff with the necessary skills to manage billing, coding, and compliance effectively, leading to improved revenue cycle efficiency and increased revenue for healthcare facilities. By understanding the intricacies of compliance regulations, you’re better prepared to navigate the complex landscape of healthcare billing, which can significantly reduce the risk of costly errors and violations.

This type of training also enhances your ability to respond to patient inquiries accurately and promptly, which directly contributes to higher patient satisfaction. When patients receive clear explanations and accurate billing, their trust in the healthcare provider increases, fostering a positive relationship and encouraging return visits.

Moreover, well-trained RCM professionals can improve cash flow management through timely and accurate billing practices. This reduces the occurrence of claim denials and rejections, as staff are more adept at submitting clean claims the first time around. Efficient claim processing not only secures faster reimbursements but also minimizes the time and resources spent on reworking denied claims. Altrust Services provides comprehensive training programs designed to address these needs, ensuring your team is proficient in all aspects of RCM.

Ultimately, comprehensive RCM training ensures that your team is proficient in handling audits and protecting patient information, critical aspects that uphold the integrity and financial health of your healthcare practice.

Strategies for Effective RCM Training

Implementing a comprehensive training plan is crucial to enhance the skills of RCM professionals across various roles within your healthcare organization. To elevate expertise in revenue cycle management (RCM), it’s essential to tailor training to the specific needs of each role.

Staff training and development should encompass key areas like patient registration, insurance verification, charge capture, coding, and claims submission. By focusing on these core components, you’ll ensure that your team is well-versed in every step of the revenue cycle.

Utilize a mix of educational materials, state-of-the-art software solutions, and hands-on practice to provide a well-rounded learning experience. It’s important that your training approach adapts to include the latest industry developments and regulatory requirements to maintain compliance and efficiency.

Moreover, consider offering cross-training opportunities. This not only broadens the skill set of your staff but also fosters a more flexible workforce capable of managing multiple aspects of the RCM process. Altrust Services offers tailored training solutions that can help implement these strategies effectively within your organization.

Including job shadowing, mentoring programs, webinars, and workshops in your training strategy can significantly enhance staff expertise and confidence.

Continuous training and development are key to keeping your team knowledgeable and effective, ensuring ongoing improvement in your organization’s revenue cycle management.

Case Studies and Real-World Examples

Case studies and real-world examples illustrate how targeted training boosts efficiency and accuracy in healthcare RCM, showing direct impacts on organizational success. You’ll find that learning from these practical examples gives you a clearer understanding of the nuances in RCM processes and how effective implementation of training can significantly enhance your team’s performance.

For instance, consider a case study from a large hospital system that revamped its RCM training program. The hospital introduced specialized billing workshops and rigorous compliance training sessions. Post-implementation, the hospital recorded a 20% increase in billing accuracy and a significant reduction in claim denials. This example not only highlights the benefits of structured training but also underscores the importance of ongoing education in keeping up with industry standards and regulations.

Another example involves a small healthcare clinic that adopted a continuous training model, focusing on coding updates and software proficiency. The clinic saw improved operational efficiency and increased revenue, demonstrating that even smaller entities can reap substantial benefits from well-executed training strategies. Altrust Services has assisted numerous clients in similar scenarios, providing the expertise and training needed to achieve such improvements.

These examples emphasize that the right training equips RCM professionals with the skills necessary to navigate complex billing landscapes, ensuring sustainable success for healthcare organizations. By incorporating these insights into your training regimen, you can set a solid foundation for continuous improvement and operational excellence.

As we look to the future, RCM training is set to embrace innovative technologies and methodologies to further enhance the proficiency of healthcare financial professionals.

You’ll find that the integration of data analytics is pivotal for performance improvement, guiding you through complex financial landscapes with precision. By analyzing patterns and outcomes, training programs will equip you with the skills to optimize billing processes and increase revenue efficiency.

Personalized learning paths are another cornerstone of modern RCM education. These tailored programs adapt to your individual strengths and weaknesses, ensuring that you’re not just another participant in a one-size-fits-all course. Instead, your training journey will be uniquely yours, designed to maximize your learning efficiency and career progression.

Moreover, the future of RCM training isn’t confined to traditional classroom settings. Expect to see a rise in virtual reality simulations and AI-driven modules that provide hands-on experiences in a controlled, immersive environment.

Gamification will make learning more engaging, and collaborative online platforms, along with mobile learning apps, will allow you to access training resources anytime, anywhere. This approach not only makes learning more flexible but also more interactive and enjoyable. Altrust Services is at the forefront of these advancements, offering innovative training solutions that incorporate the latest technologies.

Conclusion

To ensure optimal performance and compliance, you must engage in effective RCM training that adapts to evolving healthcare landscapes and technologies. As the healthcare industry changes, so too must your approach to managing the financial aspects of patient care. It’s crucial that you’re not only familiar with current compliance regulations but also prepared for future shifts that could impact your operations.

Investing in continuous development is essential. This doesn’t just apply to keeping up with new software or billing procedures; it also means ensuring that your team is proficient in handling compliance audits efficiently. These audits aren’t just routine checks but are opportunities to identify areas for improvement in your RCM processes.

Consider the benefits of outsourced RCM services, which can complement your internal efforts. Altrust Services offers specialized expertise that can enhance your clean claim rates and reduce the burden on your administrative staff, allowing them to focus on other critical aspects of patient care. Their comprehensive training and consulting services ensure that your organization remains at the forefront of RCM excellence.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

Facebook
Twitter
LinkedIn
Pinterest
Reddit
Tumblr
Skype
Telegram
Digg
Pocket
WhatsApp
X
Threads

Essential Training for RCM Professionals in Healthcare

See Our Pricing

PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
Skip to content