loader image

How Outsourcing RCM Simplifies Medical Practice Management

Altrust Services - Stress-Free Billing How Outsourcing RCM Simplifies Medical Practice Management
Table of Contents

Stress-Free Billing: How Outsourcing RCM Simplifies Medical Practice Management

 

You’ve likely experienced the complexities and frustrations of in-house billing within your medical practice. By outsourcing Revenue Cycle Management (RCM), you could see a transformation in how your business operates. Outsourced RCM not only reduces your administrative burden but also improves accuracy and compliance with ever-changing healthcare regulations. This shift allows you and your staff to focus more on patient care rather than financial paperwork. Imagine the potential impact on your practice’s efficiency and profitability when seasoned experts handle your billing challenges. Now, consider the specific benefits and real-world successes that could influence your decision to transition.

Introduction

By outsourcing Revenue Cycle Management (RCM), medical practices can streamline management and shift their focus to providing top-notch medical care. When you outsource RCM, you’re entrusting the intricate details of medical practice management to the experts whose sole focus is to ensure efficient billing and administrative operations. This strategic decision not only simplifies the process but significantly reduces the burden on your staff, allowing them to concentrate on what truly matters—patient care.

Outsourcing these tasks means that your practice is no longer bogged down by the complexities of patient scheduling, insurance verification, claims submission, and payment collection. RCM specialists handle these functions with a level of precision that comes from focused expertise in the field. This not only minimizes errors but also streamlines the entire revenue cycle, enhancing the financial health of your practice.

Moreover, by reducing the stress associated with mastering ever-changing billing rules and processes, outsourcing RCM allows your healthcare team to deliver a seamless and more satisfying experience to patients. You’ll notice improved performance, increased revenues, and ultimately, a more focused approach to healthcare service.

Altrust Services, with its comprehensive suite of RCM solutions, is perfectly positioned to help your practice achieve these benefits. They bring specialized expertise and cutting-edge technology to manage your revenue cycle efficiently, allowing you to concentrate on patient care.

Understanding Revenue Cycle Management (RCM)

To grasp the full scope of Revenue Cycle Management (RCM), it’s essential to understand that it encompasses all financial interactions from patient registration to the collection of final payments. RCM isn’t just about billing; it’s a comprehensive approach to managing the financial health of your healthcare facility.

This process includes crucial steps such as patient pre-registration, where initial data gathering occurs, moving onto more complex tasks like coding and claims processing.

At its core, RCM aims to streamline these interactions to enhance the efficiency of your practice. By improving claims processing and reducing the incidence of billing errors, you’re not only ensuring a steady cash flow but also enhancing patient satisfaction. Patients appreciate a transparent and efficient billing process, free from the hassles of errors and subsequent delays.

Moreover, integrating technology into your RCM can revolutionize how you handle these financial tasks. Sophisticated software aids in minimizing claim rejections by ensuring that claims are accurate and fully compliant with current healthcare regulations.

This technological integration leads to faster processing times and more effective collections, ultimately optimizing your revenue streams and improving the overall financial performance of your practice.

Challenges of In-House RCM

While managing Revenue Cycle Management (RCM) internally might seem beneficial, it often presents significant challenges that can impede a medical practice’s efficiency and financial performance. You’ll find that the internal handling of RCM requires substantial investments, not just in financial terms, but also in training and technology. This necessity to stay updated with the latest billing regulations and software can escalate operational costs considerably.

Moreover, despite these investments, in-house RCM doesn’t always guarantee improved revenue. Statistics suggest managing RCM internally can lead to a modest 4% increase in net patient revenue. Contrast this with the potential gains from outsourcing RCM services, which not only promise more significant revenue increases but also reduce collection costs by approximately 27%. This stark difference highlights the inefficiencies and potential financial drains of managing RCM in-house.

Outsourcing RCM can significantly lower these operational costs. It allows you to redirect funds towards activities that enhance patient care and expand core competencies, thus focusing on what truly matters in your practice. By relying on specialized external teams, you alleviate the burden of constant updates and compliance issues, ensuring your practice runs smoother and more effectively.

This strategic shift not only simplifies billing processes but also fortifies your practice’s financial health.

Benefits of Outsourcing RCM

When you outsource your RCM, you’re tapping into a team of experts who bring precision and compliance to your billing processes. This not only reduces the administrative burden on your staff but also enhances the accuracy of your claims and billing.

Moreover, access to advanced technology and expertise can lead to significant cost savings and more streamlined operations.

Reduced Administrative Burden

Outsourcing RCM significantly reduces your practice’s administrative burden by efficiently managing daily billing tasks and streamlining patient care processes. When you delegate responsibilities such as medical coding, insurance verification, and the myriad components of billing, you’re not just offloading work; you’re enhancing your practice’s operational efficiency. This shift allows you and your staff to concentrate more on patient care rather than getting bogged down by cumbersome administrative duties.

The beauty of outsourcing lies in its ability to transform your practice into a more agile unit. Skilled professionals take over routine yet critical tasks, ensuring that everything from patient registration to payment collection is handled with precision. This not only lightens your workload but also cuts down on the time spent training staff on the intricate details of RCM.

Moreover, by removing these administrative complexities, you can redirect your focus towards providing top-notch healthcare, knowing that the backbone of your practice’s financial and administrative operations is in expert hands. This strategic move not only simplifies your daily operations but also contributes to a smoother, more efficient practice environment that prioritizes patient care above all else.

Improved Accuracy and Compliance

You’ll experience a significant improvement in accuracy and compliance by shifting your RCM responsibilities to specialized service providers like Altrust Services. These experts are adept at navigating the complex landscape of healthcare billing, ensuring that your practice adheres to the latest regulatory standards. With their focus solely on RCM, errors in coding and billing are significantly reduced, safeguarding your practice against costly mistakes.

The precision in coding accuracy not only boosts your revenue but also prepares you for unexpected compliance audits. These audits can be daunting, but with the right outsourcing partner, you’re equipped with meticulous records and transparent billing practices that stand up to scrutiny. This level of financial transparency is crucial, fostering trust between your practice and patients, as well as with insurance providers.

Moreover, the rigorous adherence to compliance reduces your risk of penalties associated with billing inaccuracies. Your service provider ensures that every claim is compliant with current healthcare laws, which continually evolve. This proactive approach to compliance keeps your practice ahead of changes, without you having to constantly monitor these regulations yourself.

Thus, outsourcing RCM isn’t just a logistical decision—it’s a strategic move towards a more efficient and compliant practice.

Access to Expertise and Technology

Accessing the expertise and technology through RCM outsourcing offers your medical practice the tools needed for streamlined, efficient management. When you opt for outsourced RCM services, you’re not just hiring a vendor; you’re partnering with seasoned experts whose sole focus is to ensure your billing processes are precise and effective. These specialists bring a wealth of knowledge and experience that can transform your practice’s financial health.

Altrust Services equips your practice with advanced technology designed to optimize revenue cycle management. This technology includes sophisticated software that automates and manages patient scheduling, insurance verification, and claims processing more efficiently than traditional methods. By leveraging these advanced tools, your practice can avoid common billing errors and enhance revenue collection without the need for constant oversight.

Furthermore, the expertise provided by outsourced services means staying current with the latest regulations and coding updates, which is crucial for maintaining compliance and maximizing reimbursement. This aspect of expertise not only supports your administrative staff but also alleviates the burden from your shoulders, allowing you to focus more on patient care.

Cost Savings

By redirecting funds toward revenue-generating activities, outsourcing RCM significantly enhances cost efficiency in medical practices. You’ll find that by engaging specialized services, your practice can focus more on patient care while experts handle the complex billing landscape. This strategic shift not only streamlines operations but also reduces collection costs dramatically.

In fact, statistics show that outsourcing RCM can decrease collection costs by up to 27%. This substantial reduction stems from the use of advanced software and specialized expertise that you access through outsourcing. These tools and knowledge help in minimizing errors and expediting the billing process, which otherwise could be costly and time-consuming if managed in-house.

Furthermore, it’s noted that practices employing end-to-end RCM solutions observe a similar decrease in collection costs, affirming the effectiveness of these outsourced services.

Moreover, the reduction in overhead by outsourcing frees up resources that can be better allocated toward enhancing services and expanding patient care options. Ultimately, this leads to more efficient use of funds, aligning spending with revenue-generating activities that bolster the financial health of your practice. This strategic financial stewardship ensures that your resources are utilized where they can generate the most impact, securing both your practice’s and your patients’ well-being.

Scalability and Flexibility

While cost savings are significant, outsourcing RCM also offers the added benefits of scalability and flexibility, crucial for adapting to varying patient loads and practice demands. With outsourcing, you’re not just contracting a service; you’re embracing a dynamic solution that adjusts with your practice’s needs. This means you can effortlessly manage patient influxes during peak times without the need to permanently increase your staff or resources, which can be costly and inflexible.

Scalability through outsourcing enables your practice to expand or reduce the scope of RCM services as required, allowing you to handle increased workloads efficiently. This is particularly valuable during unexpected surges in patient numbers or when expanding practice services.

Flexibility is another cornerstone of outsourced RCM. It allows your practice to adjust resources as needed without the overheads associated with hiring, training, and maintaining additional staff. This adaptability ensures that your billing processes are always aligned with your current operational demands, optimizing performance and cost-efficiency.

Moreover, the flexibility of outsourcing RCM means you can

focus more on core medical services, secure in the knowledge that your revenue cycle management is resilient, responsive, and professionally handled. This not only enhances service delivery but also ensures a smoother, more reliable revenue stream.

Case Studies and Real-World Examples

Several case studies and real-world examples have convincingly demonstrated that outsourcing Revenue Cycle Management significantly enhances the financial and operational performance of healthcare practices.

For instance, after turning to outsourced RCM, one mid-sized clinic reported a dramatic 50% reduction in billing errors. This improvement not only streamlined their billing process but also significantly reduced the administrative burden on their staff, allowing more time to focus on patient care.

Moreover, another healthcare facility experienced a 25% boost in revenue collection efficiency due to the expertise brought in by their RCM provider. The professional handling of their invoicing and collections meant quicker turnaround times and fewer missed revenue opportunities. Additionally, this outsourcing led to a 30% decrease in denial rates, showcasing how expert attention to claims and coding can directly enhance financial outcomes.

A broader impact was seen in a hospital network that saw a 20% decrease in accounts receivable days. This acceleration in payment processing contributed to a healthier cash flow, enabling the hospital to reinvest in critical areas sooner.

These examples highlight how outsourcing RCM not only supports a practice’s bottom line but also improves its overall financial health, proving to be a pivotal strategy in healthcare management.

Selecting the Right RCM Partner

Choosing the right RCM partner can drastically improve your practice’s financial and administrative efficiency. When it comes to partner selection, it’s essential to focus on how well a potential RCM provider can streamline your billing processes. You’re looking for a partner that not only simplifies these processes but also reduces errors significantly, boosting your overall financial health.

A good RCM partner brings more to the table than just handling claims; they provide solutions that lead to substantial cost savings. These savings are achieved through advanced software and efficient clearinghouses that minimize claim rejections. You’ll want to ensure that the partner you choose uses technology adept at keeping up with the latest industry trends, thus offering you a flexible platform that grows with your practice.

Moreover, the right partner helps redirect resources previously spent on non-core activities to areas that generate more revenue for your practice. This shift not only improves your bottom line but also allows you to focus more on patient care, which is the heart of your service.

Altrust Services offers specialized RCM solutions that integrate seamlessly with your practice management systems, ensuring high accuracy and compliance while reducing operational costs.

Advanced Strategies for Maximizing Outsourced RCM

To maximize your outsourced Revenue Cycle Management (RCM), it’s crucial you conduct regular performance reviews. These assessments ensure that your RCM partner’s services align with your evolving practice needs and maintain efficiency.

Additionally, integrating RCM services with your existing practice management systems can streamline workflows and enhance data accuracy, leading to continuous improvement in your revenue cycle processes.

Regular Performance Reviews

Implementing regular performance reviews in outsourced RCM allows you to monitor crucial metrics, ensuring that your billing processes meet targeted benchmarks and service levels efficiently. By focusing on performance metrics, you gain a clear view into how well your revenue cycle management is functioning. This oversight ensures that your RCM provider adheres strictly to compliance regulations and agreed-upon standards.

These regular checks help you identify any deviations from expected performance, such as increases in denial rates or extended days in accounts receivable, enabling you to address issues promptly. By analyzing these indicators, you can pinpoint where improvements are necessary and collaborate with your RCM provider to refine processes. This proactive approach not only optimizes your billing operations but also ensures that you’re maximizing potential revenue.

Moreover, performance reviews yield valuable data-driven insights. These insights empower you to make informed decisions that enhance the efficiency and effectiveness of your revenue cycle. This strategic approach aids in maintaining a steady flow of revenue, which is crucial for the sustainability and growth of your medical practice.

Integration with Practice Management Systems

Integrating your practice management systems with outsourced RCM services streamlines billing operations and enhances overall efficiency. This integration isn’t just about connecting two systems; it’s about creating a cohesive environment where data flows seamlessly from your practice management tools into the hands of RCM professionals. This unified approach improves revenue cycle performance by ensuring that every charge is captured accurately and processed swiftly.

Advanced strategies in integration go beyond mere data exchange; they foster enhanced communication between your practice management systems and the outsourced RCM provider. You’ll notice fewer delays and discrepancies as information about patient scheduling, insurance verifications, and payment collections are shared in real-time. This means you’re not just staying updated, but you’re also preempting issues before they escalate.

Moreover, this level of integration helps in reducing errors significantly. Accurate billing and coding, facilitated by the seamless exchange of data, minimize the risks of claim rejections and denials. You’ll see an improvement in your cash flow and a maximization of revenue collection, all achieved without the burden of micromanaging every step.

Continuous Improvement

Adopting continuous improvement strategies in outsourced RCM can significantly enhance your practice’s efficiency and financial health. By integrating advanced automation tools, you’ll streamline complex billing tasks, reducing manual errors and speeding up the claims process. This not only cuts down on administrative overhead but also improves the overall patient experience by minimizing billing-related delays.

Focusing on documentation accuracy is critical. Ensuring that every patient encounter is meticulously documented and accurately coded is vital for minimizing claim rejections and denials. Accurate documentation directly translates into faster, more efficient billing cycles, enhancing your revenue flow and reducing the stress of financial management on your staff.

Moreover, effective KPI tracking is indispensable in outsourced RCM. By continuously monitoring key performance indicators, you can identify trends, pinpoint areas needing improvement, and adjust strategies accordingly. This ongoing analysis helps in maintaining a robust RCM process that adapitates to changes in healthcare regulations and insurance policies.

Incorporating these strategies into your RCM process isn’t just about keeping up with the status quo; it’s about setting your practice up for sustainable success and growth. By doing so, you’re ensuring that your medical practice remains financially healthy and focused on what matters most—patient care.

Conclusion

Outsourcing Revenue Cycle Management streamlines your medical practice by cutting costs and delegating complex administrative tasks to experts. By embracing RCM outsourcing, you’re not just eliminating the tedious aspects of billing and administration; you’re also enhancing your team’s ability to focus on what truly matters—patient care.

This shift not only improves operational efficiencies but also boosts reimbursement rates through precise billing and coding.

Moreover, the financial benefits of outsourcing are undeniable. Access to a team of specialized professionals comes at a fraction of the cost compared to maintaining an in-house billing department. These experts ensure that claims are accurately submitted and swiftly processed, leading to improved cash flow and reduced errors.

Altrust Services stands ready to assist you in this journey, providing the expertise and solutions necessary to achieve excellence in RCM. By leveraging their advanced technology and strategic insights, you can ensure sustained financial health and operational efficiency for your practice.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

Facebook
Twitter
LinkedIn
Pinterest
Reddit
Tumblr
Skype
Telegram
Digg
Pocket
WhatsApp
X
Threads

How Outsourcing RCM Simplifies Medical Practice Management

See Our Pricing

PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPAA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry

DIGITAL MARKETING

Boost Your Medical Practice with Expert Digital Marketing

Enhance your online presence with our comprehensive Medical Digital Marketing package, designed to attract more patients and maximize your ROI. Our services include:

Web Design & Development – Build a professional, high-converting website.
Maintenance & Security – Keep your site updated, virus-free, and running smoothly.
SEO (Basic & Expansion) – Improve search rankings and increase visibility.
Google Business Profile Management – Stand out in local search results.
PPC Management – Get high-quality leads with targeted ads.
Social Media Marketing – Engage with patients and grow your brand.
Email/SMS Marketing – Connect with your audience effectively.
Press Release – Build credibility and brand awareness.

 

💡 Drive More Patients to Your Practice! See Our Affordable Plans Now:

 

View Package Price

 

Skip to content