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Hospital Staffing Shortage: A Comprehensive Guide to Solutions and Strategies

ALTRUST Services - Hospital Staffing Shortage A Comprehensive Guide to Solutions and Strategies
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Hospital Staffing Shortage: A Comprehensive Guide to Solutions and Strategies

Exploring Solutions to Hospital Staffing Shortages

As the healthcare sector navigates the complexities of hospital staffing shortages, it becomes evident that the crisis is multifaceted, involving issues such as burnout, rapidly evolving technology, and significant workforce depletion. By the end of 2022, the healthcare industry experienced a staggering loss of over 145,000 workers, highlighting a systemic issue that demands both immediate and long-term strategic solutions.

Integrating Flexible Work Arrangements

One potential solution to address these shortages is the implementation of flexible work arrangements. This strategy not only helps fill staffing gaps but also mitigates burnout by allowing workers more control over their schedules.

Incorporating services like those provided by Altrust Services, which specializes in HR outsourcing, can streamline the adoption of flexible work policies. By managing employee relations and compliance, Altrust Services ensures that such transitions are smooth and legally compliant.

Leveraging Advanced AI Tools

The integration of advanced AI tools offers another avenue for transforming healthcare work. These technologies can perform routine tasks, thereby freeing up human workers to focus on more complex or critical care activities.

In implementing these technologies, partnerships with firms like Altrust Services can be invaluable. Their expertise in training and development ensures that healthcare staff are well-prepared to utilize new AI tools effectively, enhancing overall productivity and patient care.

Legislative Reforms and Educational Initiatives

Understanding the interplay between legislative reforms and educational initiatives can also reveal opportunities to stabilize and enrich the healthcare workforce.

Altrust Services’ expertise in compliance and risk management can be pivotal in navigating the complexities of healthcare regulations, ensuring that reforms are implemented effectively and benefit the workforce.

Furthermore, their recruitment and talent acquisition services aid hospitals in attracting and retaining top talent, crucial for addressing staffing shortages.

Employee Benefits Administration

Offering competitive benefits is essential for attracting and retaining healthcare professionals.

Altrust Services’ employee benefits administration can help hospitals manage comprehensive benefits programs, including health insurance and retirement plans, making these institutions more attractive to potential employees.

Performance Management

Finally, enhancing employee performance through effective performance management systems can lead to more efficient healthcare delivery.

Altrust Services provides strategies and systems that not only monitor but also enhance employee performance, ensuring that hospitals can meet healthcare demands more effectively.

In conclusion, addressing hospital staffing shortages requires a combination of innovative solutions and strategic partnerships.

Services provided by Altrust Services, such as HR outsourcing, payroll management, and compliance management, are vital in implementing these solutions effectively.

By leveraging these services, hospitals can not only fill current staffing gaps but also lay a foundation for a more resilient and efficient workforce in the future.

Understanding Staffing Shortages

Amidst the turmoil, the U.S. healthcare industry faces severe staffing shortages as over 145,000 healthcare providers, including a large number of nurse practitioners, exited the profession by the end of 2022. This exodus has exacerbated challenges in patient care delivery and intensified the pressure on remaining staff, raising concerns about the sustainability of healthcare services.

The roots of these staffing shortages are multifaceted. Primarily, an aging population demands more geriatric care, stretching the healthcare workforce thin. Additionally, the high turnover rate in the nursing workforce highlights underlying issues of job dissatisfaction and burnout. Nurses often cite these factors as principal reasons for leaving their positions, reflecting a broader discontent within the healthcare sector.

Meanwhile, innovative HR management tools are being introduced to help manage and mitigate some of these challenges by improving operational efficiency and staff satisfaction.

Moreover, the COVID-19 pandemic has sharply increased stress levels among healthcare workers, leading to more early retirements and exits from the profession. This pandemic-driven crisis has spotlighted the critical need for robust support systems and effective management strategies to enhance work-life balance and job satisfaction among healthcare providers.

Economic pressures also play a significant role. Rising inflation and escalating supply costs have pushed hospitals to depend more on contract labor through staffing agencies. While this approach may offer temporary relief, it complicates long-term staffing stability and further impacts the quality of patient care.

Understanding these factors is crucial for addressing the current crisis. It’s imperative to acknowledge the complex interplay of economic stresses, workplace dissatisfaction, and systemic healthcare demands that contribute to the ongoing staffing shortages. Only then can targeted solutions be developed to stabilize and strengthen the healthcare workforce.

Retention and Recruitment Tactics

To tackle the healthcare staffing crisis, implementing clinician recognition programs and offering flexible work arrangements can significantly boost job satisfaction and retention rates.

These approaches address the high turnover rates that plague the industry, ensuring that your healthcare facility maintains a stable and skilled workforce.

But what more can you do to enhance retention and recruitment?

  1. Enhance Staff Development: Providing meaningful work initiatives and additional training resources is crucial.

You’re not just filling positions; you’re investing in the growth of your employees. This not only reduces attrition rates but also builds a more competent and satisfied team.

  1. Implement Proactive Communication Strategies: Utilize targeted texting campaigns and other direct communication methods to re-engage former employees.

Informing them about new job openings and incentives can encourage them to return, boosting your recruitment efforts.

By harnessing technology to increase efficiency, you can streamline this process and ensure consistent communication.

  1. Establish Educational Partnerships: By creating university partnerships and offering scholarship funds, you can attract fresh talent to your team.

Removing financial barriers and promoting educational opportunities in healthcare will draw in those who are eager but previously hindered by costs.

  1. Engage Continuously with Nursing Staff: Regular feedback mechanisms foster a culture of open dialogue.

Understanding the needs and concerns of your nursing staff through direct communication is essential for improving their work environment and enhancing overall job satisfaction.

Technological Innovations and Efficiencies

Leveraging technological innovations and efficiencies can transform how your hospital operates, directly addressing the staffing shortages that challenge the healthcare sector. Incorporating telehealth technology, for instance, enhances patient services while reducing the burden on your staff. It allows for remote assessments and more strategic resource allocation, ensuring that every patient receives timely care without overwhelming your team.

HRS CareConnect is a prime example of this technology at work, offering 24/7 remote monitoring that enables healthcare providers to manage patient care more efficiently and tailor workflows to meet individual needs. This kind of technology not only improves patient outcomes but also boosts workflow efficiency, critical in environments where every second counts.

Furthermore, the use of data analytics tools in telehealth can pinpoint operational efficiencies, streamlining workflows to optimize staffing resource allocation. By identifying where your resources are most needed and adjusting accordingly, you’re better positioned to deliver high-quality care even with limited staff.

Advanced scheduling software plays a significant role here as well, reducing the administrative load on nursing staff and allowing them more time for direct patient care. This not only improves nurse retention by alleviating job dissatisfaction but also enhances patient outcomes by ensuring they receive undivided attention.

Lastly, AI-powered decision support tools aid in patient triage, enhancing workflow efficiency and enabling nurses to focus more on clinical responsibilities. Embracing these technology and automation advances is essential for modern healthcare organizations, transforming how care is delivered and ensuring better outcomes for patients and staff alike.

Legislative and Policy Frameworks

The Dr. Lorna Breen Health Care Provider Protection Act is a pivotal piece of legislation that underscores the importance of mental health initiatives in combating burnout among healthcare professionals.

You’re likely aware that legislative reforms like these are essential in addressing the multifaceted challenges of hospital staffing shortages. To navigate these challenges effectively, consider the following legislative and policy frameworks that are shaping the future of healthcare delivery:

  1. Legislative Reforms in Education and Training: Ongoing education and training are vital for healthcare providers. Legislation supporting continuous learning ensures that your skills remain at the cutting edge, which not only enhances patient care but also boosts your job satisfaction.

  2. Policies for Competitive Salaries and Benefits: Competitive salaries are crucial, especially in rural areas where staffing shortages are more pronounced. Policies aimed at improving compensation can help retain skilled professionals like you, ensuring that community needs are met more effectively.

  3. Streamlining Administrative Tasks: Recent measures have been introduced to reduce the burden of administrative tasks, allowing you to focus more on patient care rather than paperwork. This shift is facilitated by investing in technology, which streamlines processes and improves efficiency.

  4. Expansion of the Healthcare Workforce: Legislative reforms in Graduate Medical Education (GME) are designed to diversify and expand the healthcare workforce. This strategic expansion is key to alleviating staffing shortages and adapting to the evolving healthcare landscape.

Furthermore, integrating advanced RCM technology not only improves the financial operations of healthcare facilities but also reduces the administrative burden on healthcare professionals, allowing them to dedicate more time to patient care.

This technological advancement plays a crucial role in addressing the challenges of hospital staffing by optimizing the efficiency of existing staff.

Future Projections and Preparations

As healthcare demands evolve with the aging U.S. population, you’ll need to prepare for significant changes in the landscape of medical care delivery. By 2032, the U.S. will see its population swell to 361 million, with seniors making up a large fraction. This surge will heighten the demand for healthcare services, pressing you to rethink your staffing strategies today.

The impending retirement of nearly 40% of doctors, coupled with an aging nursing workforce experiencing high burnout rates, predicts a sharp increase in staffing shortages. You must focus on robust solutions that incorporate continuous training and the adoption of technology to mitigate these challenges.

Technological innovations like AI tools and virtual reality are reshaping training and recruitment in healthcare, making processes more efficient and helping to address the impending workforce gaps. Legislative measures like the Dr. Lorna Breen Health Care Provider Protection Act are steps towards supporting mental health and workforce sustainability.

However, it’s your proactive adaptation to these reforms that will dictate success. Embracing telehealth and other technological advancements can’t only extend your reach but also alleviate the pressure on your onsite staff.

Investing in continuous education and training programs is non-negotiable. As the workforce ages and retires, replenishing it with well-prepared professionals is crucial. This strategy not only addresses immediate shortages but also safeguards against future crises.

Your preparation today shapes the healthcare landscape of tomorrow. By integrating innovative solutions and forward-thinking strategies, you can ensure that your staff is resilient, responsive, and ready to meet the evolving healthcare needs of a growing and aging population.

Don’t wait for the wave of retirements to overwhelm your resources—act now to fortify your workforce against the projections of tomorrow.

Conclusion

Addressing Hospital Staffing Shortages with Strategic Solutions

As the healthcare industry grapples with staffing shortages, it is crucial to adopt innovative solutions and strategic policies. One effective approach is to integrate technology such as telehealth and AI to streamline operations. Additionally, implementing flexible work arrangements can significantly enhance job satisfaction and retain staff.

Leveraging Outsourced HR Solutions

Partnering with Altrust Services can provide a robust support system for hospitals facing these challenges. Altrust Services offers comprehensive HR outsourcing which can handle complex aspects of human resources, from employee relations to compliance management. This allows hospital administrators to focus more on patient care rather than administrative burdens.

Enhancing Payroll and Benefits Administration

Efficient management of payroll and employee benefits is crucial in maintaining a satisfied and motivated workforce. Altrust Services excels in payroll management, ensuring timely and accurate compensation, and expertly manages employee benefits programs, making the institution more attractive to current and potential employees.

Recruitment and Talent Acquisition

Attracting top talent is more critical than ever in the healthcare sector. Altrust Services provides end-to-end recruitment and talent acquisition solutions that streamline the hiring process, from job postings to candidate onboarding. This strategic partnership can help fill vacancies faster and with the right candidates, alleviating staffing shortages.

Ensuring Compliance and Risk Management

With constantly changing healthcare regulations, maintaining compliance is a significant challenge. Altrust Services offers expert compliance and risk management solutions, helping hospitals navigate these complexities and avoid potential legal pitfalls.

Training and Development for Staff

To keep up with the advances in healthcare, continuous training and development are essential. Altrust Services tailors training programs to meet the specific needs of healthcare providers, enhancing employee skills and boosting overall productivity.

Effective Performance Management

Implementing effective performance management systems, provided by Altrust Services, can significantly enhance staff productivity and institutional efficiency. These systems help track performance and identify areas for improvement, driving better health outcomes and patient satisfaction.

Advocating for Legislative Changes

It is also vital to advocate for legislative changes that support healthcare staffing needs. By working together with policymakers and utilizing the comprehensive services offered by Altrust Services, hospitals can ensure a more sustainable workforce.

Fostering Educational Partnerships

Creating partnerships with educational institutions can help ensure a steady influx of qualified healthcare professionals. These collaborations can be enhanced with the support of Altrust Services through tailored training and development programs.

By implementing these comprehensive strategies and partnering with Altrust Services, hospitals can effectively address the current staffing shortages and prepare for future challenges, securing a resilient and efficient healthcare system.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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Hospital Staffing Shortage: A Comprehensive Guide to Solutions and Strategies

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MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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