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Outsourcing HR: Benefits, Types & Trends for Competitiveness

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Outsourcing HR: Enhancing Small Business Competitiveness

 

When it comes to enhancing small business competitiveness, outsourcing HR functions can be a game-changer. By tapping into specialized expertise, cutting costs, and ensuring compliance, small businesses can gain a strategic edge in today’s market. But what specific benefits can outsourcing HR bring to your business, and how can it truly drive growth and efficiency? Let’s explore the data-backed advantages and potential challenges of this crucial business strategy.

Introduction

Outsourcing HR functions for small businesses offers a strategic advantage in enhancing competitiveness through streamlined operations and ensuring compliance with evolving regulations. Small enterprises can benefit from HR outsourcing by gaining access to specialized expertise at a fraction of the cost of maintaining an in-house team. This access to professional guidance in HR disciplines not only helps in meeting regulatory requirements but also in attracting and retaining top talent.

By partnering with Professional Employer Organizations (PEOs) in HR outsourcing, small businesses can provide enhanced benefits packages, leading to improved employee retention rates and higher satisfaction levels. The improved employee relations and satisfaction resulting from PEO partnerships contribute to an overall boost in competitiveness for small businesses.

Therefore, outsourcing HR is a strategic move that can drive small business competitiveness by optimizing operations, ensuring compliance, and fostering a positive work environment conducive to employee retention.

How HR Outsourcing Enhances Competitiveness

By accessing specialized HR expertise through outsourcing, small businesses gain a competitive edge in optimizing operations and ensuring compliance. Outsourcing HR functions allows small enterprises to focus on core competencies and strategic initiatives, driving growth and innovation.

Small businesses can effectively control costs by transferring HR tasks to specialized providers, freeing up valuable time and resources. This strategic shift towards outsourcing helps small firms avoid costly penalties by ensuring legal and regulatory compliance through expert guidance.

Additionally, access to advanced HR technologies enhances efficiency and productivity for small businesses, enabling them to operate more competitively in today’s dynamic business environment.

Key Benefits for Small Businesses

Small businesses can achieve significant cost savings and operational efficiency by leveraging HR outsourcing services. Outsourcing HR functions can lead to annual savings of up to $27 billion for small businesses. By entrusting HR tasks to external experts, small enterprises can streamline operations, allowing them to focus on their core competencies.

This strategic shift not only helps in cost control but also ensures compliance with legal regulations, minimizing the risk of penalties. Access to specialized HR expertise through outsourcing can also enhance employee relations within small businesses. Moreover, outsourcing HR enables small enterprises to convert fixed HR expenses into variable costs, providing flexibility in managing resources.

Types of HR Services Suitable for Outsourcing

Consider payroll processing, compliance management, recruitment, training, and benefits administration as key HR services suitable for outsourcing in small businesses. Outsourcing these functions allows small business owners to focus on core competencies and strategic initiatives, enhancing overall efficiency.

By partnering with outsourcing providers, small firms gain access to specialized expertise in critical HR areas, ensuring compliance with regulations and industry best practices. Moreover, outsourcing HR tasks helps control costs by converting fixed HR expenses into variable operating costs, aligning with the financial flexibility needed by small businesses.

Particularly, compliance management stands out as a crucial aspect of outsourcing HR services, as it ensures that small businesses adhere to legal and regulatory requirements, mitigating potential risks. Therefore, small business owners can leverage outsourcing to optimize HR operations, drive productivity, and maintain a competitive edge in the market.

Challenges and Considerations

Navigating the landscape of HR outsourcing for small businesses involves addressing various challenges and considerations that can impact operational effectiveness and strategic alignment.

When outsourcing HR services, reduced personal interaction with on-site HR professionals may hinder the ability to address immediate employee needs efficiently. Additionally, delayed internal development of HR capabilities could pose a challenge, impacting the organization’s agility in responding to HR issues promptly.

Cultural fit issues are another consideration to ponder, as they could disrupt the workplace environment and employee morale when outsourcing HR functions. Security concerns also arise, particularly regarding the sharing of sensitive employee data with external HR providers.

It is crucial to ensure that HR outsourcing partners employ stringent security measures to safeguard confidential information and maintain compliance standards. By proactively addressing these challenges and considerations, small businesses can better navigate the complexities of HR outsourcing and mitigate potential risks while maximizing benefits.

Best Practices for Successful HR Outsourcing

To optimize operations and achieve growth, successful HR outsourcing requires strategic planning and tailored services to meet specific business needs. For small businesses, developing a well-defined outsourcing strategy is key to unlocking the benefits of outsourcing HR functions.

By aligning outsourcing initiatives with core business objectives, small enterprises can enhance efficiency and focus on strategic priorities. Tailoring HR outsourcing services to address unique business requirements ensures maximum impact on productivity and cost savings.

Small businesses should prioritize selecting outsourcing partners that offer expertise in areas crucial to their operations, such as compliance, recruitment, or employee development. By leveraging specialized HR outsourcing services, small businesses can effectively streamline operations, drive innovation, and gain a competitive edge in the market.

Effective HR outsourcing not only supports business success but also allows small enterprises to thrive in today’s competitive business landscape.

The increasing demand for cost-effective solutions and specialized expertise is driving a notable rise in the trend of HR outsourcing among small businesses. Small enterprises are increasingly turning to outsourcing HR functions to enhance their competitiveness in the market. Studies reveal that small businesses spend up to one day a week and $27 billion yearly on HR tasks, emphasizing the need for outsourcing to streamline operations and boost efficiency.

Outsourcing HR functions for small businesses significantly reduces legal risks and ensures compliance with employment laws and regulations. HR outsourcing provides small enterprises with access to legal expertise that’s crucial for navigating complex compliance requirements.

By partnering with outsourcing firms, small businesses receive guidance and oversight on legal and regulatory obligations, minimizing the chances of compliance missteps. In-house HR teams in small businesses may lack the necessary legal knowledge to effectively manage compliance with laws related to payroll, health and safety, and discrimination.

Therefore, outsourcing HR functions transfers the burden of legal and regulatory responsibilities to specialized providers, ensuring that small businesses operate within the bounds of the law. This strategic approach not only minimizes legal risks but also helps in avoiding penalties associated with non-compliance, ultimately safeguarding the business’s reputation and financial stability.

Metrics for Measuring Success

Effective measurement of HR outsourcing success relies on tracking specific metrics that align with business objectives and performance indicators. Key metrics include assessing cost savings achieved through outsourcing, maintaining high compliance levels with regulations, and monitoring employee satisfaction rates.

Cost savings can be quantified by comparing the expenses of in-house HR operations versus outsourced services. Compliance levels can be measured by tracking adherence to legal requirements and industry standards. Employee satisfaction surveys and feedback mechanisms can gauge the impact of HR outsourcing on workforce morale and engagement.

Additionally, monitoring turnover rates, time-to-fill positions, and training effectiveness can provide insights into the success of outsourcing initiatives. Evaluating metrics such as employee retention, productivity improvements, and compliance audit results also plays a crucial role in determining the overall effectiveness of HR outsourcing.

To stay ahead in the evolving landscape of HR outsourcing, embracing future trends and innovations is key for small businesses seeking to optimize their workforce strategies. Current trends show a rise in AI-powered recruitment tools, enhancing candidate screening efficiency.

Innovations also highlight the shift towards cloud-based HR management systems, catering to the needs of remote work setups.

Looking forward, personalized employee engagement strategies are emerging as a focal point for improving retention rates within small businesses.

Moreover, the integration of technologies like blockchain is enhancing data security in HR outsourcing processes.

Additionally, virtual reality training programs are revolutionizing employee development practices within outsourced HR functions.

Feedback and Continuous Improvement

Implementing feedback mechanisms in HR outsourcing is essential for small businesses to drive continuous improvement and enhance service quality. Feedback mechanisms enable small businesses to gather valuable insights on the performance and quality of services provided by HR outsourcing partners. By incorporating continuous improvement processes based on this feedback, small enterprises can make necessary adjustments to enhance efficiency and effectiveness. Regular monitoring of feedback loops allows businesses to promptly address any issues that arise, leading to an improved outsourcing experience.

Monitoring feedback in HR outsourcing is crucial for ensuring that the services align with the business goals and objectives of the small company. By actively seeking and implementing feedback, small businesses can foster a collaborative partnership with their HR outsourcing providers, leading to a more productive and mutually beneficial relationship.

Embracing feedback and continuous improvement processes in HR outsourcing is key to driving success and staying competitive in the ever-evolving business landscape.

Case Studies and Examples

Small businesses can gain valuable insights into the benefits of HR outsourcing through real-world case studies and examples.

Case studies reveal that small businesses outsourcing HR tasks experience a significant 25-40% reduction in HR costs. Examples showcase how HR outsourcing helps small businesses stay compliant with evolving regulations, ensuring legal adherence and risk mitigation.

Studies indicate that businesses outsourcing HR functions report a notable 10-25% increase in employee productivity, highlighting the positive impact on workforce efficiency. Case examples demonstrate that HR outsourcing allows small businesses to redirect their focus towards growth strategies and core competencies, driving innovation and competitiveness in the market.

Moreover, data suggests that small businesses partnering with HR outsourcing providers witness a substantial 30-50% decrease in employee turnover rates, emphasizing the role of outsourcing in enhancing employee satisfaction and retention within small business environments.

Conclusion

Enhancing small business competitiveness through HR outsourcing is a strategic imperative in today’s dynamic market landscape. By strategically outsourcing HR functions, small businesses can ensure legal compliance, access specialized expertise, and focus on core business objectives.

This shift enables small enterprises to streamline operations, boost efficiency, and drive productivity and innovation. Through outsourcing, small businesses can navigate complex regulatory requirements, minimize legal risks, and control costs effectively.

By leveraging advanced HR technologies and cost-effective solutions, small businesses can operate more competitively in the current business environment. Strategic HR outsourcing emerges as a key factor in enhancing small business competitiveness, allowing for better positioning for long-term success.

Embracing this approach not only frees up resources for core functions but also provides the necessary support to thrive in a highly competitive market landscape. Make informed decisions to propel your small business forward by considering strategic HR outsourcing

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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Outsourcing HR: Benefits, Types & Trends for Competitiveness

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MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
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•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
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•Conducting financial analysis and reporting.
•Processing patient bills.
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•Handling payments and follow-ups on unpaid bills.
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•Ensuring continuity of care during transitions.
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Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
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  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
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Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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