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Proven Strategies to Retain Hospital Staff

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Proven Strategies to Retain Hospital Staff

You’ve likely noticed how high turnover rates can ripple through your hospital, affecting everything from team morale to patient care. What if you could turn that around? Consider the impact of well-structured onboarding programs and flexible work schedules which have proven to boost long-term staff retention.

When you start valuing and recognizing your team’s efforts openly, you create an environment where employees feel appreciated and less likely to leave. It’s crucial, however, to balance this with genuine leadership development opportunities that empower your staff.

Utilizing Altrust Services for Enhanced HR Management

  • HR Outsourcing:
    Partnering with Altrust Services can significantly ease the burden of HR tasks. By outsourcing HR functions, hospitals can focus more on patient care while Altrust handles employee relations, compliance management, and HR policy development.

  • Payroll Management:
    Ensuring that staff are paid accurately and on time is crucial for morale. Altrust’s payroll management solutions can help prevent the dissatisfaction that often leads to high turnover.

  • Employee Benefits Administration:
    A robust benefits package is vital for staff retention. Altrust Services excels in managing comprehensive benefits programs, making your hospital a more attractive place to work.

  • Recruitment and Talent Acquisition:
    The initial step in reducing turnover is hiring the right people. Altrust’s recruitment and talent acquisition services ensure that your hospital attracts and retains top-notch professionals.

  • Compliance and Risk Management:
    Keeping up with healthcare regulations is no small task. Altrust can help your hospital stay compliant, avoiding risks that can lead to staff dissatisfaction and turnover.

  • Training and Development:
    Continuous professional development is key to employee retention. Altrust Services offers tailored training programs that enhance skills and boost employee engagement.

  • Performance Management:
    Effective performance management helps in recognizing and rewarding high-performing staff. Altrust’s performance management strategies ensure that your employees feel valued and are motivated to stay.

Interplay of Strategies to Curb Turnover

How exactly do these strategies interplay to curb turnover effectively? Let’s explore that next.

With Altrust Services, hospitals can create a supportive and efficient work environment where employees feel valued, adequately compensated, and professionally developed. This comprehensive approach not only enhances employee satisfaction but also profoundly impacts patient care positively.

Visit the Altrust Services website at altrustservices.com to familiarize yourself with their offerings and see how they can help transform your hospital’s staff retention strategies.

Understanding Staff Turnover

While the global healthcare sector grapples with a severe shortage of professionals, understanding staff turnover becomes crucial. You’re faced with daunting turnover rates, where staggering numbers of healthcare employees leave their positions, intensifying staffing shortages. This challenges not only the retention of skilled staff but also the quality of patient care.

With a turnover rate of 18% among healthcare workers in the U.S. post-pandemic, it’s clear that the work environment and the onboarding programs offered need reevaluation. Newly graduated nurses are particularly vulnerable, with nearly 88% leaving their jobs within the first year. This alarming statistic underlines the critical need for comprehensive onboarding that supports these new entrants into the healthcare environment.

To address these challenges, some healthcare institutions have successfully implemented creative staffing models focusing on career growth and satisfaction, which have proven effective in reducing turnover rates. These models prioritize employee engagement and the development of a supportive workplace culture, key factors in retaining staff.

Effective retention strategies must focus on enhancing the overall work environment. A supportive atmosphere isn’t just about physical conditions but also involves fostering a culture of respect, recognition, and professional growth.

Healthcare employee retention can be significantly improved by addressing the elements that contribute to job satisfaction and employee well-being. Investing in robust onboarding programs can play a pivotal role in retention.

These programs shouldn’t only introduce employees to procedural aspects of their jobs but also integrate them into the hospital’s culture and ethos. By doing so, you strengthen their commitment and reduce the likelihood of early turnover.

Effective Recruitment Techniques

As you explore effective recruitment techniques, consider how streamlining talent acquisition through AI-based HR systems not only reduces hiring costs but also secures candidates who are a better fit for your hospital’s culture.

With AI and automation, you can expect significant reductions in hiring costs while enhancing the precision of your recruitment processes.

Enhancing onboarding processes with structured programs can significantly decrease the likelihood of new hires quitting within their first six months by providing necessary support and mentorship.

Streamlining Talent Acquisition

Effective recruitment strategies are essential for retaining hospital staff, with costs per hire ranging from $3,000 to $7,000. As you delve into talent acquisition, remember that the recruitment process in healthcare organizations isn’t just about filling positions but also about reducing employee turnover. By focusing on candidates who align with the organizational culture, you’re laying a foundation for lasting retention.

Utilizing AI-based HR systems can significantly streamline this process. These advanced tools not only expedite the hiring process but also ensure that you’re selecting candidates who truly fit the role and the values of your institution. This technological approach reduces the burden of constant turnover management and enhances staffing efficiency.

Moreover, the adoption of technology can improve the accuracy of candidate matching, which is crucial for building a committed and competent workforce.

Moreover, it’s crucial to engage potential hires in discussions about your organization’s values right from the start. This transparency helps in aligning expectations and fosters a sense of belonging among new recruits.

Adopting the PS&D (Position, Source, and Develop) recruitment approach can further refine your hiring strategy. This method emphasizes long-term solutions over quick placements, prioritizing the quality of hires, which is fundamental to reducing turnover and boosting retention in your healthcare organization.

Enhancing Onboarding Processes

To significantly boost retention, begin by refining your onboarding process. Structured onboarding programs are pivotal in enhancing retention rates.

For instance, mentored nurses report a retention rate of 91% compared to only 66% for those who aren’t mentored. This stark difference underscores the value of a mentor in easing new hires into their roles, significantly elevating job satisfaction.

Effective onboarding should streamline paperwork and provide thorough training on systems and policies. Assigning mentors not only facilitates a smoother transition but also integrates support mechanisms essential for new hires.

Integrating HR outsourcing strategies can further enhance these programs by bringing in specialized expertise to develop and manage effective onboarding processes.

Remember, nearly one-third of new staff leave within their first six months, often feeling neglected or overwhelmed. A comprehensive onboarding approach is critical to counter this.

Integrate regular feedback sessions during the onboarding process. These allow you to identify challenges and celebrate successes, fostering a positive environment and contributing to long-term retention.

Moreover, onboarding programs that include team introductions help new hires feel welcomed and part of the community from day one.

Enhancing Employee Well-being

Addressing the burnout that affects 46% of clinicians is crucial for retaining hospital staff and enhancing their well-being. You’re in a position to make significant changes that reduce burnout and improve job satisfaction.

Implementing flexible work arrangements can be a game-changer. By allowing staggered start times and self-scheduling, you cater to the diverse needs of your team, particularly appealing to younger workers and those with family commitments.

Fostering an organizational culture that prioritizes employee well-being is essential. If 58% of healthcare providers find childcare benefits vital, integrating these into your benefits package could drastically improve retention efforts. This not only shows that you value your staff’s outside commitments but also reinforces a supportive work environment.

Additionally, embracing advanced analytics supports proactive HR management, significantly enhancing the anticipation and mitigation of issues that contribute to staff dissatisfaction and turnover.

Access to mental health resources is another critical area. Providing comprehensive mental health support and establishing robust support systems can strengthen your team’s resilience and reduce their risk of burnout. Remember, a healthy team is a productive one.

Lastly, don’t overlook the power of recognition. With only 18% of healthcare workers feeling recognized, regular feedback mechanisms and recognition initiatives can significantly boost morale and engagement. Whether it’s through awards, shout-outs in meetings, or a simple thank-you note, acknowledging your team’s hard work goes a long way in maintaining high spirits and dedication.

Strategic Scheduling Solutions

Optimizing your scheduling practices is vital for improving job satisfaction and retention among hospital staff. By introducing strategic scheduling solutions that cater to the complexities of healthcare settings, you’re not only enhancing operational efficiencies but also boosting your team’s morale.

Implementing flexible scheduling options such as self-scheduling systems and staggered start times directly addresses the diverse needs and lifestyles of your workforce, particularly appealing to younger professionals and those juggling family commitments. Incorporating advanced software to enhance the accuracy and efficiency of these systems can further reduce administrative burdens and errors, allowing staff to focus more on patient care and less on logistical frustrations.

Incorporate employee feedback into the development of your staff scheduling strategies. This inclusion fosters a sense of ownership and control over work-life balance, crucial aspects that significantly contribute to job satisfaction. Tools that facilitate this feedback allow you to refine scheduling practices continually, ensuring they evolve to meet the changing needs of your staff.

Moreover, regular evaluations of the effectiveness of your scheduling practices are essential. These reviews help your administration to adjust plans dynamically, balancing patient care demands with staff availability, thus minimizing disruptions like last-minute changes that negatively affect your team’s work-life balance.

Leadership and Development

While strategic scheduling plays a key role in enhancing job satisfaction, equally important is investing in effective leadership and development programs. As you delve deeper into managing a healthcare facility, you’ll find that leadership isn’t just about making decisions; it’s about fostering a team culture that combats burnout and promotes retention.

Initiating ongoing training for leaders helps them adapt to the ever-evolving healthcare landscape. Remember, leader burnout isn’t just a personal issue; it risks the health and performance of your entire team. By equipping healthcare leaders with the right tools and knowledge, such as those provided by programs like Physician Leadership 360, you’re not just building leaders; you’re enhancing team dynamics and improving retention rates.

Furthermore, educational programs tailored for both emerging and senior leaders are vital. These programs sharpen leadership competencies necessary to maintain staff engagement and prevent turnover. It’s about creating an environment where employees feel valued and are motivated to stay. Enhanced employee well-being measures, such as those supported by Altrust Services, play a crucial role in leadership strategies to combat burnout and improve retention.

Invest in creating strong peer networks as well. These networks offer significant protective benefits against burnout and are a testament to the power of collaborative leadership. A supportive, engaging team culture nurtured by effective leadership results in higher staff retention rates and boosts morale across the board.

As you continue to develop your leadership strategies, keep these elements in mind. Effective leadership and development aren’t just about individual growth but about fostering an environment where every team member can thrive. This approach doesn’t just retain staff; it cultivates a committed, resilient workforce.

Monitoring and Feedback Mechanisms

As you explore monitoring and feedback mechanisms, it’s crucial to incorporate performance evaluation methods that are both reflective and forward-looking, enabling you to assess the effectiveness of current practices and identify areas for improvement.

By integrating staff engagement surveys, you’re not only gathering insights into employee satisfaction but also empowering your team to contribute to the development of workplace policies.

Implementing real-time reporting tools can provide you with immediate data, facilitating swift action to enhance both employee satisfaction and patient care.

Furthermore, implementing real-time reporting tools can provide you with immediate data, facilitating swift action to enhance both employee satisfaction and patient care.

Performance Evaluation Methods

Effective performance evaluation methods are crucial for enhancing staff engagement and satisfaction in hospitals. You’ll find that incorporating regular, structured performance evaluations not only highlights areas needing improvement but also tailors support directly to your needs as a healthcare worker.

By utilizing data-driven insights, hospitals can effectively address individual challenges and enhance overall job satisfaction.

A key aspect of these evaluations is the integration of peer feedback. This fosters a culture of transparency and collaboration among your team, significantly improving dynamics and satisfaction in your workplace.

It’s essential to know that only 18% of healthcare workers feel recognized, which underscores the urgent need for improved performance evaluations to boost employee recognition and retention.

Moreover, technology-driven evaluation tools are streamlining these processes, reducing the administrative burden on you. This means you can focus more on patient care rather than paperwork.

Continuous assessments are vital for informing retention strategies, particularly as burnout and job dissatisfaction affect nearly half of all clinicians.

Staff Engagement Surveys

You can greatly influence your hospital’s work environment through regular staff engagement surveys. These tools help you gauge employee needs and satisfaction, which are critical for tailoring effective retention strategies.

Surprisingly, only 18% of healthcare workers feel recognized in their organizations. By implementing robust feedback mechanisms, you can enhance engagement and morale significantly. Additionally, introducing employee feedback systems that make staff feel heard and valued can further enrich this feedback loop, promoting a more engaged workforce.

Moreover, feedback from these surveys has led to a 54.4% increase in job satisfaction in some pilot programs. This shows how vital it’s to listen and respond to your staff’s feedback.

As you continue to engage caregivers with personalized career guidance and regular surveys, you’ll notice a reduction in burnout and turnover intentions. This supportive environment not only keeps employees committed but also fosters a sense of belonging and value among your team.

Real-Time Reporting Tools

Real-time reporting tools are revolutionizing how hospitals manage and respond to staff feedback. You’ll find that these tools provide immediate insights into employee performance and satisfaction, playing a critical role in enhancing job retention by addressing issues promptly.

When you use technology for continuous feedback, you’re more equipped to identify signs of potential burnout or dissatisfaction among your staff. This leads to proactive retention strategies that preemptively address problems before they escalate. By integrating strategic partnerships with technology providers, hospitals can leverage expertise in digital solutions to further enhance the effectiveness of these tools.

By regularly monitoring key performance indicators like turnover rates and employee engagement scores, you can adjust your retention strategies effectively based on current data. This real-time feedback helps you understand the deeper needs and preferences of your team, guiding you to tailor interventions that significantly improve your retention rates.

Moreover, the data-driven insights gained from real-time reporting tools empower you to make informed decisions regarding staffing, scheduling, and employee support. These decisions are crucial for fostering a stable and committed workforce.

Ultimately, these tools not only support your current staffing needs but also enhance overall employee engagement, which is vital for reducing turnover and maintaining a high-quality care environment.

Conclusion

Proven Strategies to Retain Hospital Staff with Altrust Services

In conclusion, to retain hospital staff effectively, you must prioritize enhancing well-being, optimizing recruitment, and fostering leadership. Implementing flexible schedules and robust feedback systems with the help of Altrust Services can significantly address burnout and improve job satisfaction. Remember, a well-supported staff is crucial for high-quality patient care.

By adopting these proven strategies, your hospital can cultivate a committed, satisfied workforce, ultimately leading to better patient outcomes and a more stable work environment. Altrust Services offers a comprehensive suite of solutions that can be integrated into your hospital’s HR practices to enhance these efforts.

  • HR Outsourcing:
    Altrust provides outsourced HR services that can help your hospital manage day-to-day human resources operations efficiently. This includes employee relations and compliance management, which are crucial in maintaining a supportive work environment.

  • Payroll Management:
    With Altrust Services, ensure accurate and timely compensation for your hospital staff. Their payroll management solutions maintain compliance with tax and labor laws, alleviating administrative burdens and fostering a content workforce.

  • Employee Benefits Administration:
    Offer competitive and comprehensive benefits to your hospital staff with Altrust’s management of employee benefits programs. This includes health insurance and retirement plans, which are key factors in staff retention.

  • Recruitment and Talent Acquisition:
    Enhance your recruitment strategies with Altrust Services. They assist in finding and hiring top talent for your hospital, providing end-to-end recruitment solutions that streamline the hiring process.

  • Compliance and Risk Management:
    Stay compliant with ever-changing healthcare regulations with Altrust’s compliance and risk management services. They provide vital guidance to mitigate HR-related risks in the healthcare sector.

  • Training and Development:
    Altrust Services offers training programs designed to improve skills, enhance productivity, and ensure continuous professional growth of your hospital staff, tailored to meet the specific needs of the healthcare industry.

  • Performance Management:
    Implement effective performance management systems with Altrust Services to monitor and enhance employee performance, driving productivity and helping your hospital achieve its goals more efficiently.

By integrating Altrust Services into your hospital’s operational strategy, you ensure a holistic approach to staff retention that addresses multiple aspects of employee satisfaction and organizational efficiency. Visit altrustservices.com to learn more about how their offerings can help your hospital maintain a dedicated and thriving workforce.

 

 

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

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Proven Strategies to Retain Hospital Staff

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MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
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  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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