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Proven Strategies for Long-Term Patient Engagement

ALTRUST Services - Proven Strategies for Long-Term Patient Engagement
Table of Contents







Proven Strategies for Long-Term Patient Engagement

Personalized Care and Digital Innovation

As you delve into the world of long-term patient engagement, integrating personalized care strategies alongside innovative digital tools from Altrust Services can significantly enhance your practice. Recognizing that engagement extends beyond sporadic appointments, creating a dynamic where ongoing conversation and education are prioritized is crucial.

This approach ensures patient adherence and satisfaction, setting a foundation for a thriving healthcare environment.

Implementing Effective Communication Techniques

Utilizing effective communication techniques is essential. By incorporating Altrust Services, your practice can leverage state-of-the-art communication tools to facilitate clearer and more consistent interactions with patients.

These tools help in maintaining a continuous dialogue, crucial for long-term engagement and ensuring that patients feel valued and understood.

Embracing Telehealth with Altrust Services

The integration of telehealth technologies provided by Altrust Services represents a transformative shift in how patient care is delivered. Telehealth not only makes healthcare more accessible but also ensures that patients remain engaged with their health outcomes from the comfort of their homes.

This technology is a cornerstone for practices aiming to stay at the forefront of the healthcare industry.

Future Implications for Your Practice

With the integration of Altrust Services, the landscape of patient care and engagement is rapidly evolving. Here are a few points to consider about the future implications for your practice:

  • Enhanced Patient Trust and Loyalty: By consistently using personalized care approaches and advanced tools from Altrust Services, patients are likely to develop a deeper trust and loyalty to your practice, appreciating the tailored and accessible care they receive.

  • Increased Efficiency: Tools and services from Altrust Services streamline various administrative and clinical processes, allowing your staff to focus more on patient care rather than backend operations.

  • Scalability: With the robust solutions provided by Altrust Services, your practice can easily scale up, managing a larger patient base without compromising the quality of care.

  • Competitive Edge: Staying updated with the latest technologies from Altrust Services puts your practice ahead of the curve, making it a preferred choice for patients seeking modern and efficient healthcare solutions.

Conclusion

Embracing the solutions offered by Altrust Services not only enhances patient care but also redefines the entire healthcare experience.

As you continue to explore these advancements, remember that the goal is to foster an environment where long-term patient engagement and satisfaction are at the forefront.

With Altrust Services, your practice is well-equipped to meet and exceed these expectations.

Understanding Patient Engagement

Understanding patient engagement is crucial for optimizing healthcare outcomes. When you participate actively in your healthcare decisions, you’re not just a passive recipient of medical services; you become a key player. This active involvement, known as patient engagement, can lead to a 30% boost in treatment adherence when you’re well-informed about your options.

Engagement doesn’t only mean staying informed. It also involves effective patient activation where you, equipped with the right knowledge and resources, can manage symptoms more effectively. This proactive stance often results in higher patient satisfaction and fosters a stronger loyalty towards your healthcare providers. It’s a win-win: you feel better, and your health outcomes improve, as evidenced by fewer complications and reduced emergency hospital visits.

Shared decision-making plays a pivotal role here. When healthcare providers involve you in selecting treatment options, studies show a significant decrease in hospital admissions—by 19%. This collaborative approach ensures that treatments align with your personal preferences and understanding, which enhances your commitment to following the medical advice.

Moreover, the integration of financial diligence with patient care in systems like RCM can further enhance patient satisfaction by ensuring transparency and efficiency in healthcare services.

However, patient engagement extends beyond the clinical setting. Social determinants of health, such as food insecurity and lack of transportation, can severely impact your ability to manage health conditions, especially chronic ones. Acknowledging and addressing these factors are vital steps in promoting sustained patient participation and adherence to care plans.

Thus, your role in healthcare extends beyond mere compliance. You’re an essential partner in a journey towards better health, working alongside providers to tailor your care. This partnership is foundational to transforming health outcomes and achieving a higher quality of life.

Key Activation Strategies

As you explore the realm of patient activation, it’s crucial you understand how enhancing patient activation and strengthening self-management skills are pivotal to sustaining long-term engagement.

By focusing on these facets, you’re not only fostering a deeper commitment from patients in managing their health but also paving the way for significant improvements in treatment adherence and overall health outcomes.

Implementing strategies that involve patients in the decision-making process and tailoring education to their specific needs can markedly reduce healthcare costs and improve the effectiveness of care delivery.

Additionally, adopting employee engagement strategies within medical teams can further enhance patient care, as highly engaged staff are more committed to providing quality service and support.

To boost patient engagement, it’s essential to focus on key activation strategies that empower individuals in their healthcare journey. Engaged patients who actively participate in shared decision-making not only feel more in control but also achieve better health outcomes. By involving you in the choice of your treatments, you’re more likely to adhere to your prescribed regimen, reducing your risk of health complications.

Continuous care is another pillar of patient activation. Regular contact with healthcare providers ensures that you receive the support necessary to manage your condition effectively. This approach has been linked to a significant decrease in hospitalizations, showing how vital ongoing engagement is for maintaining your health.

Moreover, tailored education plays a crucial role in empowering you. By providing information that addresses your specific needs, you gain the knowledge required to navigate your health challenges effectively. This empowerment leads to a noticeable improvement in your adherence to treatment plans.

Recognizing the importance of diversity and inclusion in healthcare settings can further enhance patient engagement by ensuring that all patients feel respected and valued throughout their care journey.

Strengthening Self-Management Skills

Building on the foundation of patient activation, strengthening your self-management skills is key to taking control of your health. When you’re dealing with chronic diseases, mastering these skills can significantly reduce your hospital admissions. In fact, effective self-management has been shown to decrease hospitalizations by as much as 50% for conditions like heart failure and diabetes.

You’ll find that engaging actively in self-monitoring and goal-setting boosts your likelihood of adhering to treatment plans by 67%. This isn’t just about taking medication regularly; it’s about integrating sustainable lifestyle changes that enhance your health-related quality of life.

Educational interventions play a crucial role here. They’re designed to increase your knowledge and boost medication adherence by up to 70%, which directly contributes to better clinical outcomes. Moreover, incorporating advanced RCM technology can streamline these processes, ensuring that your engagement with healthcare providers is seamless and more effective.

Moreover, don’t underestimate the power of peer interactions. Support programs that connect you with peers can empower you, improving self-management efficacy and leading to a 66% reduction in hospital admissions. These interactions provide not only emotional support but also practical insights into managing your health effectively.

Overcoming Engagement Barriers

Overcoming the barriers to patient engagement requires addressing the core issues that prevent individuals from fully participating in their healthcare. You need to understand how significant health literacy impacts patient outcomes. With 89 million American adults lacking adequate health literacy, it’s essential to simplify medical information and instructions to improve understanding and adherence.

Your patient engagement strategies must also prioritize enhancing healthcare access, especially for those with chronic illnesses who report a 14% gap in care accessibility. Virtual care solutions can bridge this gap, offering remote patient monitoring that keeps you connected with your healthcare provider without the need for frequent in-person visits.

Incorporating advanced HR technology in healthcare settings can further support patient engagement initiatives by safeguarding sensitive data and ensuring that health professionals can focus more on patient care than administrative tasks.

However, technological barriers can impede this virtual engagement. If you’re facing difficulties due to a lack of devices or poor internet connectivity, seek community resources that may offer support, such as local libraries or community centers that provide internet access.

It’s also worth discussing with your healthcare provider about alternative communication methods that can be used.

Patient self-management is another critical area. Empowering yourself with the right tools and knowledge is vital. This means not only understanding your health condition but also how to manage it effectively day-to-day.

For those in underserved populations, it’s crucial to find healthcare providers who understand and are equipped to address these specific challenges.

Addressing Social Determinants

Addressing social determinants of health (SDoH) effectively boosts patient engagement by directly tackling issues like food insecurity and transportation barriers.

When you take steps to understand and address these social factors, you’re not just treating a condition, you’re caring for a person in their entirety. This holistic approach helps ensure that your patients are better equipped to follow through with care plans, manage their health, and adhere to treatments.

One major hurdle is health literacy. With approximately 89 million Americans struggling in this area, it’s crucial you simplify communication and educate your patients on their health and treatments. This isn’t just about handing out brochures; it’s about engaging in meaningful conversations that resonate with your patient populations.

Transportation is another significant barrier. By integrating services like scheduled pickups or partnering with local transport services, you’re removing a huge obstacle in your patients’ path to regular health care access. This shows your commitment not just to their health, but to their well-being beyond the clinic walls.

Moreover, consider these impactful strategies to enhance patient engagement:

  • Implement food prescriptions to tackle food insecurity, directly linking diet to treatment and self-management.
  • Develop culturally competent care plans that respect and incorporate patients’ backgrounds, strengthening trust and participation.
  • Enhance access to transportation to ensure patients can get to their appointments, crucial for continuous care and better health outcomes.

Leveraging Digital Tools

Harnessing the power of digital tools revolutionizes patient engagement by providing seamless access to health resources and personalized care. You’re entering a new era where your health management is significantly enhanced by technologies designed to tailor your treatment experience.

Digital tools, such as mobile health apps and patient portals, not only streamline how you access your medical information but also improve your treatment adherence by up to 30%. This easy access ensures that you’re always updated and connected to your health care provider.

Telehealth options have emerged as a cornerstone of modern healthcare, especially valuable for those in remote or underserved areas. An impressive 80% of patients have reported satisfaction with these remote consultations, appreciating the convenience and accessibility they offer.

Moreover, Remote Patient Monitoring (RPM) technologies allow for real-time data collection about your health conditions, fostering a proactive approach to managing your care and significantly enhancing health outcomes.

AI-powered chatbots are another innovative tool at your disposal, offering 24/7 support and ensuring that your queries are answered promptly. This constant availability helps maintain high engagement rates, with a reported 35% increase in patient satisfaction.

Additionally, the integration of advanced analytics in healthcare provides deeper insights into patient behaviors and billing patterns, further personalizing and enhancing the patient experience. Personalized digital platforms analyze your specific health profile to deliver customized communication and educational resources, boosting engagement rates by 40%.

These patient engagement solutions are crafted to keep you informed, involved, and invested in your health journey. By utilizing these digital tools, you’re not just a spectator but an active participant in your healthcare, which is crucial for achieving better health outcomes and overall satisfaction.

Enhancing Communication Techniques

Effective communication is key to enhancing your understanding and engagement in healthcare. Utilizing clear, simple language and incorporating visual aids not only make complex medical information more digestible, especially for the 89 million American adults struggling with health literacy, but also significantly improve your retention of this information.

Incorporating patient portals and mobile apps allows for seamless, real-time interactions between you and your healthcare providers, boosting your adherence to treatment plans by up to 30%.

Consider these crucial techniques to elevate your interaction with healthcare services:

  • Utilize Patient Portals: Engage actively with tools that allow you to access your health information conveniently, fostering better treatment adherence.
  • Embrace Telehealth Options: Take advantage of remote consultations to overcome geographical and logistical barriers, enhancing your access to necessary healthcare services.
  • Prioritize Active Listening and Empathy: Ensure that your healthcare providers are trained in these areas to strengthen trust and improve the effectiveness of your patient-provider relationship.

Moreover, regular follow-ups and reminders via your preferred communication channels—whether it’s phone, text, or email—can increase your engagement and satisfaction by up to 35%.

These interactions help in reinforcing the importance of your treatment path and any lifestyle adjustments recommended by your healthcare team.

Telehealth, in particular, has shown great promise in extending the reach of healthcare services, proving especially beneficial for underserved communities and thus significantly impacting overall health outcomes.

Remember, effective communication fosters a robust patient-provider relationship, which is fundamental to your continued health success and overall well-being.

Moreover, as healthcare regulations evolve, staying informed about changes such as the No Surprises Act can further empower you to manage your health engagements more effectively.

Evaluating Engagement Outcomes

To properly gauge the success of patient engagement strategies, it’s essential to establish clear key performance indicators (KPIs), such as patient satisfaction rates, treatment adherence levels, and hospital readmission rates. These metrics are crucial for assessing the effectiveness of your engagement efforts.

You’ll find that regular analysis of patient feedback can pinpoint areas needing improvement, which in turn enhances both patient experiences and health outcomes.

Moreover, it’s proven that well-informed patients are 30% more likely to adhere to treatment plans. Therefore, tracking education and empowerment as part of your engagement evaluations is critical. This focus not only highlights the value of your educational initiatives but also bolsters overall engagement effectiveness.

Implementing strategies for continuous improvement, such as using predictive analytics to anticipate patient needs and preferences, can significantly enhance engagement metrics.

Continuously monitoring engagement metrics allows for the real-time adaptation of strategies to better meet patient needs and preferences. This dynamic approach ensures that your engagement strategies remain relevant and effective, fostering an environment of trust and improved care outcomes.

A robust evaluation framework should integrate both quantitative data and qualitative insights. Quantitative data, including no-show rates and appointment volumes, offer a numerical measure of engagement, while qualitative insights, gathered from patient testimonials, provide context and depth to the numbers.

This dual approach gives you a comprehensive view of how well your engagement strategies are performing.

Conclusion

Enhancing Patient Activation

To optimize patient engagement, it is crucial to enhance activation. This involves empowering patients to take an active role in their healthcare decisions. One effective approach is utilizing resources like Altrust Services, which provide tools and insights to help patients understand and manage their health conditions effectively.

Here are some key strategies:

  • Educational Resources: Providing patients with access to comprehensive health information through platforms like altrustservices.com ensures they have the knowledge necessary to manage their conditions.
  • Personalized Care Plans: Tailoring care plans with patient input, and continuously updating them based on patient feedback and health data from Altrust Services.
  • Feedback Mechanisms: Implementing systems to collect and respond to patient feedback, which can be facilitated by digital solutions provided by Altrust Services.

Promoting Shared Decision-Making

Promoting shared decision-making is another vital aspect of patient engagement. This approach ensures that patients are not merely passive recipients of healthcare but are active participants in their treatment processes.

Key elements include:

  • Collaborative Platforms: Utilizing platforms like those offered by Altrust Services can facilitate better communication between patients and healthcare providers.
  • Transparent Information Sharing: Ensuring that all relevant health data and options are accessible to patients, which Altrust Services can help streamline.
  • Respect for Patient Choices: Empowering patients by respecting their decisions, which is supported by the educational tools provided by Altrust Services.

Addressing Social Determinants of Health

Addressing the social determinants of health is essential for comprehensive patient care. Altrust Services provides resources that can help healthcare providers identify and address these factors, which may include economic stability, education, and social context.

Strategies to consider:

  • Community Engagement: Engaging with community resources through Altrust Services to provide patients with support systems.
  • Integrated Care Approaches: Leveraging Altrust Services to integrate social care with medical care, ensuring a holistic approach to patient health.
  • Data Analytics: Using Altrust Services’ analytical tools to identify trends and needs within specific populations, tailoring interventions accordingly.

Utilizing digital tools is increasingly important in enhancing patient engagement. Altrust Services offers a range of digital solutions that can be integrated into healthcare practices to improve communication, data management, and patient interaction.

Benefits include:

  • Enhanced Communication: Using Altrust Services’ platforms for secure messaging and telehealth services.
  • Improved Data Management: Employing Altrust Services’ robust data systems for accurate and timely health record management.
  • Increased Accessibility: Making healthcare more accessible through Altrust Services’ mobile solutions, allowing patients to manage their health information on the go.

Regular Outcome Evaluation

To ensure the effectiveness of these strategies, regular evaluation of outcomes is imperative. Altrust Services provides tools that can help in the continuous monitoring and assessment of patient engagement strategies.

Evaluation methods:

  • Performance Metrics: Utilizing Altrust Services’ analytics tools to track engagement levels and outcomes.
  • Patient Surveys: Conducting surveys through Altrust Services to gather patient feedback on healthcare experiences.
  • Adaptation of Strategies: Using feedback and data from Altrust Services to adapt and improve engagement strategies continuously.

By integrating these proven strategies and leveraging the capabilities of Altrust Services, healthcare providers can significantly enhance patient engagement, leading to better health outcomes and greater patient satisfaction.

 

 

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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Proven Strategies for Long-Term Patient Engagement

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PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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