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How Can Ophthalmologists Encourage Positive Patient Reviews?

Altrust Services - How Can Ophthalmologists Encourage Positive Patient Reviews?
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How Can Ophthalmologists Encourage Positive Patient Reviews?

As an ophthalmologist, you understand that patient satisfaction is critical to your practice’s success. But how do you turn that satisfaction into positive online reviews? It involves more than just delivering exceptional care. Effective communication, a welcoming environment, streamlined appointment processes, feedback incentives, and staff training all play a significant role in building a strong online reputation. Altrust Services can guide you in implementing these strategies efficiently and managing the influx of reviews once they start to roll in.

Introduction: The Power of Positive Patient Reviews in Ophthalmology

Understanding the power of positive patient reviews is crucial for your ophthalmology practice. These reviews significantly shape your online reputation and influence patient acquisition. Altrust Services emphasizes that positive reviews are more than just feedback—they are critical tools that can drive the growth of your practice.

Builds Credibility and Trust:

  • Outcome: Strengthens your reputation as a reliable and caring eye care provider.
  • Benefit: Attracts new patients who are reassured by others’ positive experiences.
  • Support from Altrust Services: Offers strategies to encourage satisfied patients to leave reviews.

Boosts Patient Acquisition:

  • Impact: Positive reviews can increase your patient volume and referrals.
  • Benefit: Enhances visibility and credibility in a competitive market.
  • Altrust Services Role: Provides guidance on optimizing your online presence to leverage positive reviews effectively.

Improves Online Visibility:

  • Outcome: Increases the likelihood that potential patients will find and choose your practice.
  • Support from Altrust Services: Offers SEO and online reputation management to maximize the impact of positive reviews.

Key Benefits of Positive Reviews:

  • Enhanced Credibility: Builds trust with potential patients.
  • Increased Patient Volume: Drives new patient inquiries and appointments.
  • Improved Online Visibility: Boosts your search engine ranking and digital presence.

Creating a Patient Experience That Encourages Positive Reviews

To encourage positive reviews, you must create a patient experience that exceeds expectations. Altrust Services recommends several strategies to achieve this:

Seamless Appointment Scheduling:

  • Outcome: Reduces patient frustration and enhances their first impression of your practice.
  • Benefit: Increases patient satisfaction and likelihood of leaving a positive review.
  • Altrust Services Role: Provides solutions to streamline appointment booking and management.

Welcoming and Comfortable Environment:

  • Impact: Creates a positive experience that patients are more likely to share.
  • Recommendation: Invest in comfortable waiting areas and friendly, helpful staff.
  • Altrust Services Guidance: Helps design and implement patient-centered environmental improvements.

Clear and Effective Communication:

  • Outcome: Builds trust and transparency, which increases patient satisfaction.
  • Benefit: Encourages patients to leave positive feedback based on their positive experiences.
  • Support from Altrust Services: Provides training modules for staff on effective communication techniques.

Prompt Response to Patient Concerns:

  • Impact: Shows your commitment to patient care and reduces the chances of negative feedback.
  • Recommendation: Follow up with patients to ensure their concerns have been resolved.
  • Altrust Services Role: Offers templates for responding to patient concerns effectively.

Best Practices to Enhance Patient Experience:

  • Simplify Scheduling: Easy appointments mean happy patients.
  • Create a Welcoming Environment: A pleasant atmosphere encourages positive reviews.
  • Communicate Clearly: Transparency builds trust and satisfaction.
  • Respond Quickly: Timely responses show care and commitment.

Strategies for Actively Encouraging Positive Reviews

To actively encourage more positive reviews, adopt targeted strategies that incentivize and engage patients. Altrust Services suggests the following methods:

Implement Customer Loyalty Programs:

  • Outcome: Creates a sense of community and appreciation, motivating more patients to share their experiences.
  • Benefit: Strengthens patient loyalty and increases the number of positive reviews.
  • Support from Altrust Services: Helps design and implement effective loyalty programs tailored to your practice.

Engage with Patients for Feedback:

  • Impact: Shows that you value their opinion and are committed to continuous improvement.
  • Recommendation: Use patient surveys or follow-up emails to collect feedback.
  • Altrust Services Role: Provides tools to create and distribute patient feedback surveys efficiently.

Train Your Staff to Encourage Reviews:

  • Outcome: More patients are likely to leave positive reviews if they feel comfortable doing so.
  • Benefit: Increases the volume of reviews and enhances your online reputation.
  • Support from Altrust Services: Offers staff training programs on how to effectively request reviews from patients.

Provide Easy Access to Review Platforms:

  • Outcome: Reduces friction in the review process, making it more likely patients will leave feedback.
  • Benefit: Increases the number of reviews, enhancing your online presence.

Effective Strategies to Encourage Reviews:

  • Loyalty Programs: Rewarding patients fosters positive reviews.
  • Proactive Feedback Engagement: Asking for feedback shows commitment to care.
  • Staff Training: Empowers your team to encourage reviews effectively.
  • Easy Review Access: Simplifies the process, increasing the number of reviews.

Best Practices for Managing Online Reviews

Managing your online reviews efficiently is crucial for maintaining your reputation. Altrust Services recommends the following best practices:

Respond Promptly to All Reviews:

  • Outcome: Demonstrates that you value patient feedback and are committed to improving their experience.
  • Benefit: Can turn a negative review into a positive experience by showing your dedication to patient care.
  • Support from Altrust Services: Provides templates to help respond quickly and effectively to reviews.

Encourage Satisfied Patients to Leave Reviews:

  • Impact: Increases the number of positive reviews, enhancing your reputation.
  • Recommendation: Make review requests part of your follow-up process.
  • Altrust Services Role: Offers communication templates and follow-up strategies to maximize patient engagement.

Be Empathetic and Professional:

  • Outcome: Shows that you are committed to patient care and open to feedback.
  • Benefit: Can defuse potentially damaging reviews and build trust with other patients.
  • Support from Altrust Services: Provides training on handling difficult feedback situations professionally.

Monitor and Analyze Feedback Trends:

  • Impact: Allows you to address systemic problems and improve overall patient satisfaction.
  • Benefit: Enhances your practice’s quality of care and reduces negative feedback.
  • Altrust Services Tools: Offers analytics to track and analyze patient feedback effectively.

Key Practices for Review Management:

  • Prompt Responses: Timely replies show you value feedback.
  • Encourage Positive Engagement: Ask happy patients to leave reviews.
  • Handle Negativity with Care: Address concerns empathetically and professionally.
  • Monitor Feedback Trends: Use feedback to drive continuous improvement.

Tools and Technologies for Reputation Management

Effectively managing your online reputation involves leveraging the right tools and technologies. Altrust Services provides access to several digital platforms that can help you monitor, manage, and respond to patient feedback in real-time:

Patient Feedback Systems:

  • Outcome: Provides insights into patient experiences and identifies areas for improvement.
  • Benefit: Helps you stay proactive in addressing any issues before they escalate.

HIPAA-Compliant Software:

  • Impact: Builds trust by protecting patient privacy and showing that you prioritize their confidentiality.
  • Recommendation: Use secure communication platforms for any patient-related interactions.

Review Management Platforms:

  • Outcome: Streamlines review management and ensures no feedback goes unnoticed.
  • Benefit: Saves time and resources while maintaining a positive online presence.

Social Media Monitoring Tools:

  • Outcome: Helps you identify and address issues promptly, enhancing patient engagement and reputation.
  • Benefit: Builds a positive social media presence and mitigates potential reputational risks.

Essential Tools for Reputation Management:

  • Patient Feedback Systems: For regular insights into patient satisfaction.
  • HIPAA-Compliant Software: Ensures secure, compliant communication.
  • Review Management Platforms: Streamlines response and monitoring.
  • Social Media Monitoring Tools: Proactively manage online sentiment.

Success Stories in Generating Positive Patient Reviews

Here are some real-life success stories that highlight effective strategies in action, showing how practices can significantly enhance their online reputation through positive reviews.

Sharing Patient Testimonials:

  • Outcome: Built trust with potential patients and reinforced the loyalty of current ones.
  • Benefit: Increased patient inquiries and appointments.
  • Support from Altrust Services: Assisted in creating and sharing authentic patient stories.

Implementing Patient Satisfaction Surveys:

  • Impact: Boosted the number of positive reviews and overall patient satisfaction.
  • Recommendation: Make surveys an integral part of the patient follow-up process.
  • Altrust Services Role: Provides templates for creating and distributing effective patient surveys.

Positive Reinforcement and Rewards:

  • Outcome: Encouraged more patients to share their experiences, leading to an influx of positive reviews.
  • Benefit: Reinforced a positive image of the practice and built patient loyalty.
  • Support from Altrust Services: Helps design and implement incentive programs to motivate patient engagement.

Success Strategies in Action:

  • Highlight Testimonials: Sharing real stories builds trust and interest.
  • Use Satisfaction Surveys: Proactively seek feedback to improve and build loyalty.
  • Reward Patients for Reviews: Incentives motivate more positive feedback.

Conclusion: Building a Strong Online Reputation through Positive Reviews

Drawing from these success stories, it’s evident that fostering a culture of patient satisfaction is key to building a strong online reputation through positive reviews. Altrust Services emphasizes that positive reviews are more than just good publicity—they are a strategic tool to enhance your practice’s credibility and attract new patients.

Provide Compassionate, Personalized Care:

  • Outcome: Satisfied patients are more likely to leave positive reviews.
  • Benefit: Builds a strong, trusted brand in the community.
  • Support from Altrust Services: Offers training to improve patient care delivery.

Engage Actively with Patient Feedback:

  • Impact: Shows dedication to patient satisfaction and a commitment to continuous improvement.
  • Recommendation: Use feedback to enhance services and foster patient loyalty.
  • Altrust Services Role: Provides templates and resources for effective review management.

Leverage Technology for Reputation Management:

  • Outcome: Maintains a positive online presence and maximizes the impact of positive reviews.
  • Benefit: Increases patient acquisition and retention.

Key Takeaways for Building a Strong Online Reputation:

  • Focus on Compassionate Care: Patient satisfaction drives positive reviews.
  • Engage with Feedback: Show patients you value their input.
  • Use Technology Wisely: Efficiently manage and leverage online feedback.

By partnering with Altrust Services, you gain access to resources, and strategies that help you create a patient-centric culture, foster positive reviews, and build a strong online reputation that enhances patient trust and practice growth.

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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How Can Ophthalmologists Encourage Positive Patient Reviews?

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PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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