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Key Factors and Types for Choosing an Outsourcing HR Company

Choosing the Right Outsourcing HR Company for Your Needs
Table of Contents

Choosing the Right Outsourcing HR Company for Your Needs 

 

When you’re on the hunt for the right outsourcing HR company, it’s essential to start by comprehensively assessing your own needs. Consider what specific HR functions you want to outsource—whether it’s payroll, employee benefits, recruitment, or all the above. You’ll need a clear understanding of your requirements to effectively match with a provider that not only specializes in these areas but also fits with your company culture and values. As we move forward, you’ll discover that the selection process involves more than just comparing costs and services; it’s about finding a partner that aligns with your strategic goals and can grow with your business. What comes next is a deeper exploration of how to evaluate potential providers beyond the surface. 

Introduction 

Outsourcing HR tasks can significantly streamline your business operations, allowing you to focus more on core activities. When you delegate these responsibilities, you’re not just offloading work; you’re also tapping into specialized expertise that can transform your HR functions. But choosing the right partner is crucial. You need a thorough evaluation of potential providers to ensure they align with your business values and needs. 

Start by examining the reputation of the outsourcing companies. A reputable provider is often recognized through positive feedback and strong references. Don’t hesitate to ask for case studies or testimonials. This insight can reveal a lot about their capabilities and reliability. 

Next, assess their expertise. HR outsourcing companies should offer a breadth of knowledge that spans the entire spectrum of HR responsibilities—from payroll to compliance and employee relations. Ensure that the services they provide aren’t just comprehensive but also adaptable to the scale of your operations. 

Step 1: Assess Your HR Needs 

Before choosing an outsourcing HR company, you’ll need to evaluate your specific HR requirements based on factors like company size, industry, and employee types. Start by identifying whether you need comprehensive HR services or just specific support areas. Consider your company’s turnover rate and the diversity of your pay groups as well. 

Next, tailor your search to find specialized HR outsourcing companies that align closely with your business needs. It’s essential to look for providers with expertise in your industry as this ensures they understand the nuances and compliance issues specific to your field. 

When assessing potential partners, don’t just focus on the services offered. Check out their technology platforms to ensure they can integrate seamlessly with your existing systems. Investigate how long they’ve been in business and their reputation in the market. A strong social media presence and positive online reviews can be indicators of credibility and reliability. 

Step 2: Understand the Types of Outsourcing HR Companies 

To make an informed decision, it’s crucial to understand the differences between the types of HR outsourcing companies available. Primarily, you’ll find three main types: Human Capital Management (HCM) software, Administrative Services Organizations (ASOs), and Professional Employer Organizations (PEOs. 

HCM software is ideal if you’re looking for advanced technological solutions to manage employee records and automate HR tasks. It’s particularly useful for companies that prefer handling HR in-house with a robust support tool. However, HCM lacks the personal touch of human advice which might be necessary for complex HR issues. 

However, ASOs provide daily administrative support while letting you retain full control over your employees. They offer guidance but don’t share employment responsibilities, making them a good fit if you need extra help without full outsourcing. 

PEOs offer a comprehensive package, handling almost all HR tasks under a co-employment arrangement. This means they share legal responsibility for your employees, which can be beneficial for risk management. They typically provide a broad range of services including payroll, benefits administration, and compliance management, making them suitable for businesses looking for an all-in-one HR solution. 

Understanding these options will help you pinpoint which type of HR company aligns best with your business needs and budget. 

Step 3: Consider Key Factors 

When choosing an outsourcing HR company, it’s crucial to consider several key factors that will ensure their service aligns with your business needs. 

First, assess the scalability of the HR solutions offered. You’ll want a partner that can grow with you, adapting their services as your company expands. This flexibility is vital for maintaining seamless HR operations over time. 

Next, evaluate the level of support provided. It’s essential to have access to prompt and competent assistance whenever you need it. Check if the company offers various support channels such as phone, email, or chat. Responsive support can significantly ease the management of your HR tasks and enhance problem resolution efficiency. 

Lastly, don’t overlook the credibility of the HR outsourcing company. A provider with a strong reputation and proven track record is more likely to deliver high-quality services. Look for testimonials, case studies, and possibly third-party reviews to gauge their reliability and performance. 

Step 4: Assess Industry Experience 

Assessing the industry experience of potential HR outsourcing companies can significantly enhance the effectiveness of the services they provide to your business. 

You’ll want to select a partner who’s not only familiar with the general landscape of HR but who also possesses a deep understanding of your specific industry’s challenges and regulations. 

Start by identifying companies with a proven track record in your sector. This isn’t just about longevity but about relevant experience. Ask how they’ve tailored their services to address unique industry challenges, such as compliance with specific regulations or managing workforce dynamics that are unique to your field. 

Their ability to navigate these elements can make a significant difference in how effectively they can support your operations. 

Next, consider how this industry experience translates into tangible benefits for your company. A provider that’s adept in handling industry-specific issues is likely to offer more customized solutions and strategic insights. 

They’ll understand the nuances of your industry’s pay structures, employee benefits, and compliance requirements, which can lead to more efficient problem resolution and better overall service. 

Choosing a partner with solid industry experience ensures that they’re equipped to meet your business’s unique needs, ultimately contributing to smoother HR operations and enhanced organizational performance. 

Step 5: Gather Client References and Testimonials 

Gathering client references and testimonials is pivotal in verifying the credibility and effectiveness of your potential HR outsourcing partner. When you’re exploring different providers, these references and testimonials offer crucial insights into the outsourcing company’s performance and their ability to deliver client satisfaction. 

Start by requesting a list of past and current clients from the HR company. Don’t just skim through these; take the time to reach out to some of these references directly. Ask specific questions about the services they received, how the company handled challenges, and their overall experience. You’re looking for honest feedback that will illuminate the provider’s strengths and weaknesses. 

Additionally, read through the testimonials provided. Do they include specific examples of how the company has supported client success? Positive feedback that highlights effective problem-solving, excellent communication, and reliability can significantly sway your decision. 

Step 6: Evaluate Scalability and Flexibility 

Ensure your chosen HR outsourcing company offers scalable and flexible service plans to effectively handle your business’s growth and evolving needs. As you explore potential partners, focus on finding a provider that can adapt their service options to match your changing requirements. This flexibility is crucial, allowing you to adjust the scope of HR services as your business demands evolve without the hassle of switching providers. 

Scalability is equally important. You’ll want a partner who can seamlessly expand their support as your company grows. This means they should be able to increase their service capacity and offer additional HR functions when needed, ensuring that your growing workforce is well-managed. 

To assess this, inquire about different service levels and how easily these can be adjusted. Ask for examples of how they’ve scaled services for other clients, which will give you insight into their ability to meet your potential future needs. 

Make sure their service options are diverse enough to accommodate a range of scenarios, from rapid growth spurts to more steady increases in workforce size. 

Step 7: Review Communication and Support 

Review the communication channels and responsiveness of your chosen HR outsourcing company to guarantee they can provide effective support. It’s vital to ensure that they’re not only reachable during normal business hours but also equipped to handle urgent situations through a dedicated hotline or emergency support. This is crucial for maintaining smooth operations, especially in times of crisis. 

Ask about the structure of their support team. Is there a dedicated group of HR professionals assigned to your account? This can make a big difference in how quickly and efficiently your inquiries and issues are addressed. Additionally, explore how the company manages ongoing training and updates for their staff to keep them informed on the latest HR practices and laws. 

Assess their crisis management capabilities. How does the outsourcing provider handle sudden HR issues or conflicts? Effective crisis management protects your company and employees, ensuring that any situation is managed with minimal disruption. 

Step 8: Explore Technology Integration and Innovation 

When choosing an HR outsourcing provider, consider how well their technology integrates with your existing systems to streamline operations. You’ll want a partner whose software solutions enhance efficiency and simplify the complexities of human resources management. Look for platforms that offer seamless data transmission between your systems and theirs, ensuring that information flows without hiccups. 

It’s also vital to assess the level of innovation in the technology offered. Does the provider use cutting-edge tools that can adapt to the evolving needs of your business? Innovative features like automated payroll, real-time analytics, and mobile accessibility can significantly boost your operational efficiency. These tools not only save time but also provide deeper insights into your workforce dynamics. 

Make sure the technology aligns with your specific business needs. The right HR software should be customizable to fit your company’s unique processes. Additionally, don’t overlook the importance of data security. Your provider should have robust security measures in place to protect sensitive employee information. 

Step 9: Consider Contractual Agreements 

After exploring technology integration, it’s important to carefully examine the terms of the contract with your chosen HR outsourcing company. This document not only outlines the services you’ll receive but also clarifies your obligations and the legal liabilities involved. 

Start by thoroughly reviewing each section of the contract. Pay special attention to the scope of services provided to ensure they match your expectations and needs. 

Don’t hesitate to ask questions if any part of the contract is unclear. It’s crucial that you understand every obligation you’re committing to, including any responsibilities related to data security, employee confidentiality, and compliance with employment laws. 

Look specifically for clauses on automatic renewals, termination processes, and any penalties associated with early termination. These can lock you into an agreement longer than anticipated or lead to unexpected costs. 

Ensure the contract includes a clear timeline for onboarding your organization onto their platform or services, setting a precise expectation for both parties. 

Lastly, consider seeking legal advice to better understand the implications of the contractual terms. This step can safeguard your business against unforeseen legal challenges and help maintain a smooth operational transition. 

Step 10: Review Case Studies or Success Stories 

You can gain valuable insights into the effectiveness of HR outsourcing by examining case studies and success stories from various businesses. These real-world examples showcase how companies like yours have enhanced their HR functions through outsourcing. By reviewing success stories, you’ll see the direct benefits such as improved efficiency, better compliance, and increased employee satisfaction. Case studies provide detailed evidence of how outsourcing HR has effectively addressed specific challenges faced by businesses. 

When you look at these stories, focus on companies similar in size or industry to yours. This will give you a clearer picture of how a particular HR outsourcing provider might handle your needs. Note the problems these companies were facing before outsourcing and how the service provider resolved them. Pay attention to measurable outcomes—like cost savings, reduced turnover rates, or enhanced employee engagement. 

Don’t just skim through these examples; dive deep into the details. Analyze the strategies used, the extent of the services provided, and the overall impact on the business. Success stories and case studies are more than just promotional material; they’re a valuable tool for gauging potential results and ensuring that an HR outsourcing provider can tailor their services to your specific requirements. 

Step 11: Conduct a Trial or Pilot Program 

Consider implementing a trial or pilot program with your chosen HR outsourcing company to carefully test their services on a smaller scale before making a full commitment. This step allows you to evaluate their performance, responsiveness, and how well they mesh with your company’s specific needs without the full risk of a long-term agreement. 

During the trial, closely monitor and measure key metrics that reflect the effectiveness and value of the HR services provided. These metrics might include response times, error rates in payroll processing, employee satisfaction with HR support, and the handling of compliance issues. It’s crucial to set these parameters upfront so you’ll have clear criteria to assess the outsourcing company’s performance. 

Also, consider the scalability and flexibility of the services offered during the pilot. This insight will be invaluable as you decide whether they can meet your needs as your company grows. 

Step 12: Solicit Proposals and Negotiate 

Start by requesting detailed proposals from potential HR outsourcing companies that outline their services, pricing, and contract terms. This step is crucial as it lays the groundwork for the upcoming negotiations. Make sure each proposal includes a clear breakdown of what’s offered and at what cost, so you can compare them effectively. 

Once you’ve gathered the proposals, it’s time to negotiate. Don’t hesitate to push for better terms. Remember, the initial offer is rarely the best one. Discuss how each service level matches your business needs and budget constraints. 

If a company’s pricing seems too high, challenge them to justify the cost or offer alternatives that align more closely with your financial limits. 

During negotiations, clarity is key. Ask for specifics if any part of a proposal is vague and ensure that all your requirements are addressed. Use this opportunity to customize the services to better fit your company. This might include adjusting the scope of services provided or tweaking the contract duration. 

Step 13: Review and Finalize Agreement 

Before signing the agreement with your chosen HR outsourcing company, make sure all terms, including services and responsibilities, are spelled out clearly to avoid future misunderstandings. This step is crucial to ensure that both parties are on the same page regarding what’s expected throughout the duration of the partnership. 

Next, you’ll want to thoroughly review the contract. Pay special attention to the pricing and the specific services included. Are the costs clear and within your budget? Are all the HR services you need covered? Don’t overlook the termination clauses; understanding how to part ways if things don’t work out can save you a lot of headaches later on. 

If anything in the agreement seems vague or unclear, don’t hesitate to ask for clarification. It’s better to iron out any ambiguities now than to be surprised later. 

Conclusion 

Choosing the right HR outsourcing company requires careful consideration of various costs, service plans, and technology to ensure they meet your specific needs effectively. You’ve explored how to assess the reputation, services, and compatibility of potential partners. 

Now, you’re poised to make a decision that could significantly streamline your HR operations and enhance your workplace efficiency. 

First, reflect on the customizable cost and service plans offered by your prospective HR outsourcing firms. It’s crucial that these plans not only fit your current budget but also provide the flexibility to scale as your business grows. 

Don’t overlook the importance of technology; reliable and advanced tech solutions are essential for efficiently managing HR tasks and maintaining compliance with regulations. 

Lastly, ensure that the HRO provider you choose is reputable and has a proven track record of successful partnerships. Their credibility can greatly influence the success of your HR functions. 

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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Key Factors and Types for Choosing an Outsourcing HR Company

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MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
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•Managing CRM systems.
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•Ensuring continuity of care during transitions.
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Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPAA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry

DIGITAL MARKETING

Boost Your Medical Practice with Expert Digital Marketing

Enhance your online presence with our comprehensive Medical Digital Marketing package, designed to attract more patients and maximize your ROI. Our services include:

Web Design & Development – Build a professional, high-converting website.
Maintenance & Security – Keep your site updated, virus-free, and running smoothly.
SEO (Basic & Expansion) – Improve search rankings and increase visibility.
Google Business Profile Management – Stand out in local search results.
PPC Management – Get high-quality leads with targeted ads.
Social Media Marketing – Engage with patients and grow your brand.
Email/SMS Marketing – Connect with your audience effectively.
Press Release – Build credibility and brand awareness.

 

💡 Drive More Patients to Your Practice! See Our Affordable Plans Now:

 

View Package Price

 

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