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Essential Medical Staffing: A Comprehensive Guide

ALTRUST Services - Essential Medical Staffing A Comprehensive Guide
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Essential Medical Staffing: A Comprehensive Guide

As you delve into the intricacies of healthcare staffing, understanding the importance of a robust recruitment and retention strategy is crucial for enhancing your organization’s efficiency and the quality of patient care. This guide highlights the pivotal role that comprehensive staffing solutions, such as those offered by Altrust Services, play in today’s dynamic medical field.

With the right mix of talent being essential, insights on effective partnerships with staffing agencies and the use of technology to streamline processes are vital.

Partnering with Staffing Agencies

Partnering with staffing agencies like Altrust Services can provide access to a broader talent pool and specialized recruitment expertise. Altrust’s Recruitment and Talent Acquisition services are designed to assist healthcare organizations in finding and hiring top talent efficiently, ensuring the right fit for both the role and the organizational culture.

Leveraging Technology for Streamlined Processes

Implementing technology in recruitment processes can greatly enhance efficiency. Altrust Services offers solutions that integrate advanced HR technologies for better candidate tracking, data management, and communication, ensuring that your staffing needs are met with precision and speed.

Enhancing Compliance and Employee Satisfaction

How do these elements converge to enhance compliance and employee satisfaction? The integration of comprehensive services like those offered by Altrust Services can transform workforce management in healthcare.

Their Compliance and Risk Management services help ensure that staffing strategies align with current labor laws, reducing legal risks and fostering a stable working environment.

  • HR Outsourcing: Altrust Services provides outsourced HR services that manage daily operations, employee relations, and HR policy development effectively.

  • Payroll Management: They ensure accurate and timely employee compensation, adhering to tax and labor laws.

  • Employee Benefits Administration: Altrust Services manages comprehensive benefits programs, making your organization a competitive employer.

  • Training and Development: Tailored training programs from Altrust enhance employee skills and productivity, promoting continuous professional growth.

  • Performance Management: Strategies from Altrust help monitor and boost employee performance, aiding in achieving organizational goals efficiently.

By integrating these strategies from Altrust Services, your healthcare organization can achieve a higher level of operational efficiency and employee satisfaction, ultimately leading to improved patient care quality.

Understanding Healthcare Staffing

Healthcare staffing, the process of recruiting and placing medical professionals, is crucial for maintaining operational efficiency and ensuring quality patient care in healthcare facilities. As you navigate the complexities of operating or managing a healthcare facility, understanding the fundamental role of medical staffing agencies in meeting staffing needs becomes indispensable.

Partnering with medical staffing agencies offers you access to a broader talent pool, which is essential in filling various roles efficiently and timely. These agencies specialize in matching the right talent to your specific needs, ensuring that all professionals placed have the requisite qualifications and fit into your facility’s culture and operational dynamics.

This partnership is particularly valuable when you’re faced with unexpected staffing shortages or require specialized skills that aren’t readily available within your current workforce. Additionally, like their counterparts in other industries, healthcare staffing firms enhance workforce flexibility to adapt swiftly to market changes, further underpinning the importance of these agencies in a dynamic sector.

Moreover, conducting regular workforce assessments is a proactive strategy that helps you understand not only your current but also future staffing needs. This foresight allows you to mitigate potential disruptions and maintain continuity in patient care and service delivery.

These assessments provide critical data that can guide your recruitment efforts, helping to align them more closely with your strategic objectives.

Given the high turnover rates in the healthcare sector, it’s also vital to leverage insights from these staffing agencies. They often provide up-to-date information on market trends, including competitive salary benchmarks.

This knowledge assists you in crafting attractive compensation packages that are crucial for retaining top talent and reducing turnover, thereby stabilizing your workforce in a highly competitive market.

Recruitment and Retention Strategies

As you explore recruitment and retention strategies in healthcare, it’s crucial to enhance your recruitment techniques to ensure a steady inflow of qualified professionals.

By optimizing employee retention, you’ll not only keep your skilled staff but also reduce the costs associated with high turnover.

Streamlining your hiring processes plays a pivotal role in quickly filling vacancies and maintaining the high level of patient care your facility is known for.

Implementing structured onboarding programs can significantly ease the integration of new hires into your organization, promoting a deeper understanding of your culture and operational processes.

Additionally, ensuring that your recruitment processes are aligned with healthcare values attracts candidates who are more likely to stay committed to your organization.

Enhancing Recruitment Techniques

To tackle persistent staffing challenges, it’s crucial to enhance recruitment techniques within the medical sector. Partnering with specialized recruitment agencies is a game changer, significantly broadening your access to a diverse pool of healthcare professionals. This approach not only fills staffing voids more efficiently but also cuts down on the costs tied to supplemental staff, which are often a financial drain.

To further optimize recruitment, utilizing technology and process optimization can streamline hiring processes and improve the accuracy of candidate matching, ensuring that the best talent is both attracted and retained.

Implementing flexible staffing models is another strategy you can’t afford to overlook. By integrating per-diem, temporary, and travel nurses into your workforce, you’re better equipped to handle the ebb and flow of patient numbers while sustaining high standards of care. This flexibility ensures that your facility remains responsive and robust, even during unexpected surges in demand.

Moreover, conducting regular workforce assessments is key. These evaluations help you pinpoint both current and future needs, facilitating proactive recruitment that preempts shortages and ensures continuous patient care.

Optimizing Employee Retention

Addressing high turnover rates head-on can significantly boost both the quality of care your facility provides and the overall morale of your staff. By implementing consistent shifts and ensuring adequate time off, you’ll see an improvement in employee satisfaction and retention rates.

These approaches not only support your staff’s work-life balance but also stabilize your staffing levels, preventing the frequent disruptions that high turnover can cause. Proactive forecasting of talent needs is crucial. By anticipating and preparing for future staffing requirements, you avoid the pitfalls of under-staffing, which often leads to employee burnout and turnover.

Effective onboarding processes and ongoing support are equally important. When you invest in comprehensive training and continuous professional development, your employees feel valued and are more likely to stay.

Implementing HR technologies can further enhance these strategies by optimizing workforce management and improving operational efficiency. Regular assessments to understand why employees leave are vital. This insight allows you to address specific issues, tailor your retention strategies, and enhance overall employee satisfaction.

Streamlining Hiring Processes

Streamlining your hiring processes is crucial for maintaining a robust healthcare workforce. Partnering with a medical staffing agency can significantly enhance your access to a wide talent pool, tailored specifically to meet your facility’s needs. This approach not only speeds up the staffing process but also ensures that you’re connecting with top talent who are well-suited for your environment.

Regular assessments of your workforce are key. By identifying current and future needs, you can avoid staffing shortages that might otherwise impact patient care. You’ll be better prepared to act swiftly and efficiently, adapting to changes as they arise.

Additionally, by leveraging HR staffing expertise, your organization can benefit from strategic employment decisions that align with long-term business goals, further enhancing the efficiency of your recruitment cycle.

Consider implementing flexible staffing models, such as per-diem, temporary, and travel nurses. These options enable you to adjust quickly to fluctuating patient demands without compromising care quality.

Moreover, focusing on nurse job satisfaction—through consistent shifts, adequate time off, and comprehensive onboarding support—can significantly reduce high turnover rates, enhancing your retention strategies.

Lastly, take advantage of the insights provided by recruitment agencies. They offer valuable data on market trends, including competitive salary benchmarks and effective hiring practices, which are essential for attracting and retaining top talent.

This strategic approach ensures your staffing process is both effective and efficient.

Benefits and Compensation Insights

Essential Medical Staffing understands the importance of a comprehensive benefits package, providing you with day-one health and dental insurance to ensure your immediate coverage. This approach not only secures your healthcare needs swiftly but also lays the foundation for a stable and supportive working environment.

Additionally, as part of your compensation, you’ll benefit from a competitive 401K matching program. This initiative allows you to save efficiently for your retirement. Essential Medical Staffing matches a portion of your contributions, enhancing your future financial security. It’s a straightforward way to build your savings while gaining from the company’s support.

To further foster a community within the workplace, referral bonuses are offered. When you help bring new talent into the fold, you’re rewarded. This not only aids in the recruitment process but also promotes team cohesion and makes you an integral part of the company’s growth.

Understanding the demands of personal life and professional responsibilities, flexible working schedules are a critical part of your employment package. This flexibility allows you to manage your time effectively, ensuring that you can maintain a healthy work-life balance, which is crucial for long-term job satisfaction.

Essential Medical Staffing also recognizes the importance of ensuring compliance with industry-specific regulations, providing peace of mind that all operations adhere to necessary legal standards.

Lastly, the weekly pay structure at Essential Medical Staffing ensures that you have regular and timely access to your earnings. This setup is designed to improve your financial well-being by providing consistent financial inflows, making personal budgeting and planning more manageable.

With these benefits and compensation structures, Essential Medical Staffing not only values your immediate healthcare needs but also your ongoing financial and personal well-being.

Evaluating Staffing Agencies

When you’re evaluating staffing agencies, it’s vital to check their compliance with recognized standards like those set by the Joint Commission and NALTO. This ensures that the agency maintains a level of quality and reliability that can significantly affect patient care and your facility’s reputation.

Transparency in pricing is also crucial. You need to know exactly what you’re paying for to avoid unexpected costs and to facilitate effective budgeting. It’s all about getting the best value for your investment while ensuring top-notch service and comprehensive support. This leads to more predictable staffing costs and better financial planning.

Additionally, considering the integration with systems like Vibe, Taleo, Oracle, and SuccessFactors can enhance efficiency and data management across platforms.

But what makes an agency truly stand out? Here are three key aspects to consider:

  1. Tailored Communication and Solutions: The agency must demonstrate excellent communication skills and the ability to customize their services to meet your specific needs. This partnership approach is essential for smooth operations and optimal staffing solutions.

  2. Proven Track Record in Retention and Morale: High retention rates are often a direct result of sound hiring practices. Agencies that keep their staff happy tend to provide better patient care, leading to higher satisfaction rates. Investigate the agency’s history and reputation in this area.

  3. Comprehensive Support Services: From vetting candidates thoroughly to arranging accommodation for travel nurses, the agency should handle all aspects of the recruiting process. This comprehensive support minimizes your administrative burden and enhances the efficiency of your staffing strategy.

Technology and Staffing Efficiencies

Nearly every aspect of healthcare staffing can be enhanced with the right technology. As you navigate the complexities of medical staffing, you’ll find that advanced recruitment technology plays a pivotal role in streamlining the entire hiring process. Implementing applicant tracking systems, for instance, automates candidate sourcing and tracking, which significantly reduces time-to-fill rates. This means you can staff up quickly, ensuring that patient care isn’t compromised due to a lack of skilled professionals.

Moreover, by utilizing data analytics, staffing agencies can forecast hiring needs with remarkable accuracy. This capability allows you to adopt proactive recruitment strategies that align seamlessly with the fluctuating demands of healthcare. You’re not just filling positions; you’re anticipating needs and preparing in advance, which enhances overall staffing efficiencies.

In addition to recruitment technologies, technology-driven communication tools are indispensable. These tools facilitate better interactions between recruiters and healthcare facilities, ensuring that staffing needs are met promptly and efficiently. Whether it’s coordinating shifts or discussing candidate qualifications, these tools keep everyone on the same page, minimizing misunderstandings and delays.

Online platforms like Shiftleap.com further augment staffing solutions by offering training that enhances staff competency and compliance. This not only leads to improved patient care but also reduces onboarding times as staff are better prepared from day one.

Lastly, the adoption of telehealth solutions has revolutionized how healthcare can be delivered. It expands the reach of healthcare professionals and supports flexible staffing arrangements, catering to varying patient care demands efficiently. This integration of technology ensures that high-quality care is consistently delivered, regardless of geographical constraints.

Moreover, the implementation of predictive analytics in staffing tools helps in anticipating the volume of patient visits, ensuring that the facility is neither understaffed nor overstaffed.

As you navigate the complex terrain of medical staffing, it’s crucial you understand the essentials of regulatory compliance and the strategies to mitigate legal risks.

You must ensure that all healthcare professionals you employ aren’t only licensed properly but also continually meet federal and state employment laws to protect both your agency and the rights of your employees.

Expertise in HR issues can significantly aid in navigating these complex HR challenges, helping to avoid potential legal pitfalls.

Keeping up with regular training and maintaining meticulous documentation are your best defenses against potential legal liabilities.

Additionally, it’s vital to ensure that your HR management aligns with evolving healthcare laws to maintain operational efficiency and compliance.

Regulatory Compliance Essentials

Ensuring compliance with Joint Commission regulations is crucial for medical staffing agencies aiming to maintain high standards of care and operational efficiency. You need to stay on top of regulatory compliance, particularly in managing employee credentials and ongoing training and education, to ensure your agency operates within legal parameters.

Here are three critical aspects you must manage diligently:

  1. Documentation of Employee Credentials: Always keep accurate records of each employee’s licenses and certifications. This not only helps you meet state and federal requirements but also ensures you can quickly verify qualifications when placing staff in healthcare settings.

  2. Regular Audits and Quality Assessments: Conduct frequent reviews and assessments to maintain compliance and enhance service delivery. These audits help identify any discrepancies or areas needing improvement, allowing for timely interventions that uphold quality and compliance.

In light of ongoing certifications, regular monitoring is essential to ensure that healthcare professionals maintain their qualifications and adhere to the highest standards.

  1. Continuous Training on Regulatory Changes: Healthcare laws and standards are constantly evolving. Provide your staff with ongoing training to keep them informed about the latest regulatory changes. This continuous education is crucial for maintaining compliance and ensuring that your team is always prepared to meet the highest standards of care.

Adhering to these practices will help you maintain ethical standards and operational efficiency, keeping your agency compliant and competitive.

To effectively mitigate legal risks, medical staffing agencies must prioritize compliance with Joint Commission regulations and other legal standards. You’ll need to ensure that your practices not only meet but exceed these benchmarks to safeguard against potential legal challenges.

Regular audits are crucial; they help you stay ahead by identifying and rectifying compliance gaps in employee management and broader operational areas.

Maintaining up-to-date and accurate records of employee credentials and licenses is also essential. This step isn’t just about checking boxes—it’s about actively minimizing liability and ensuring your agency adheres to state and federal laws.

Remember, the cost of non-compliance can be much higher than the effort required to maintain rigorous standards.

Moreover, implementing comprehensive policies and procedures in your workplace is vital. These guidelines will protect your agency from lawsuits related to workplace safety and employee grievances.

They serve as a blueprint for managing complex situations and provide a clear path to resolution, reducing the likelihood of legal complications.

Lastly, don’t underestimate the power of ongoing training and education. By keeping your team informed about the latest legal requirements and best practices in healthcare staffing, you significantly reduce the risk of non-compliance and the hefty penalties that can follow.

Conclusion

As you navigate the complexities of healthcare staffing, it is crucial to integrate flexible recruitment strategies and leverage technology to streamline processes. By partnering with reputable staffing agencies like Altrust Services, you can expand your talent pool and enhance hiring efficiency. Altrust Services offers end-to-end recruitment and talent acquisition solutions that are pivotal in sourcing the right medical staff to meet the evolving needs of healthcare.

  • HR Outsourcing: Altrust provides outsourced HR services to manage day-to-day operations, ensuring that healthcare facilities can focus more on patient care than administrative burdens.
  • Employee Satisfaction and Compliance: Prioritize compliance and employee satisfaction to minimize turnover and maintain quality care. Altrust Services assists in compliance and risk management, helping your facility stay up-to-date with labor laws and regulations.

Leveraging Technology and Altrust’s Expertise

Utilizing advanced technology is key in modern healthcare staffing. Altrust Services enhances this through efficient payroll management systems that ensure timely and accurate compensation for your medical staff, which is crucial for maintaining morale and satisfaction.

  • Performance Management: Implement Altrust’s performance management systems to monitor and boost your staff’s productivity, aligning with the healthcare facility’s goals and improving patient outcomes.
  • Training and Development: Altrust also offers tailored training and development programs that support continuous professional growth, ensuring that your staff is skilled and up-to-date with the latest healthcare practices.

Enhancing Employee Benefits with Altrust Services

Offering competitive and comprehensive benefits is essential for attracting top talent in the healthcare industry. Altrust Services excels in employee benefits administration, managing programs that include health insurance, retirement plans, and other perks. This not only helps in hiring but also in retaining the best medical staff who are satisfied and motivated.

  • Strategic Partnership: Partnering with Altrust Services can significantly relieve the burden of administrative tasks, allowing your healthcare organization to focus more on delivering exceptional care.

By embracing these practices with the support of Altrust Services, you’ll address workforce challenges effectively and foster a robust, compliant, and satisfied medical staff ready to meet the evolving needs of healthcare. Visit altrustservices.com to explore how their comprehensive services can transform your healthcare staffing strategy.

 

 

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

Boost Your Team. Build Your Future. Consult with Us!

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Essential Medical Staffing: A Comprehensive Guide

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PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPPA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry
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