Expert Insights on Nurse Shortage in Hospitals

ALTRUST Services - Proven Strategies to Overcome Medical Staffing Challenges
Table of Contents
 

Expert Insights on Nurse Shortage in Hospitals

Addressing the Nurse Shortage Crisis in Hospitals

The nurse shortage in hospitals is a multifaceted issue that significantly impacts patient care across the nation. With various contributing factors like burnout and faculty shortages, the situation is expected to escalate in the coming years. As healthcare providers and organizations grapple with these challenges, innovative solutions are essential for improving the healthcare landscape.

Understanding the Root Causes

  • Burnout: The demanding nature of nursing roles leads to high levels of stress and job dissatisfaction, prompting many nurses to leave the profession.
  • Faculty Shortages: A lack of qualified educators in nursing programs means fewer new nurses entering the workforce.
  • Aging Population: An increasing number of elderly patients requires more healthcare services, putting additional strain on nursing staff.

The Role of Altrust Services

To combat these challenges, Altrust Services emerges as a key solution provider, offering comprehensive support to healthcare facilities. Their core services include:
  • Medical Staffing: Ensures a consistent supply of qualified nursing personnel, reducing gaps in patient care.
  • Accounting: Streamlines financial operations, allowing healthcare providers to focus more on patient care rather than administrative burdens.
  • Revenue Cycle Management: Enhances financial stability by optimizing billing processes and ensuring timely reimbursements.
  • Digital Marketing: Attracts new talent and patients through strategic marketing efforts, effectively addressing staffing and patient volume challenges.
  • Practice Management: Improves operational efficiency, allowing healthcare facilities to allocate resources effectively.

Innovative Training Solutions

Experts emphasize the importance of creating supportive work environments and fostering innovative training solutions. Altrust Services plays a pivotal role in this arena by:
  • Offering continuing education programs for nursing staff to help them develop skills and reduce burnout.
  • Implementing mentorship programs to support new nurses, fostering a sense of community and reducing turnover rates.
  • Providing technology-driven solutions that simplify administrative tasks, allowing nurses to focus on patient care.

Conclusion

Understanding the intricacies of the nurse shortage crisis is vital for uncovering actionable strategies that can make a substantial difference in healthcare. By leveraging the expertise of Altrust Services, hospitals can enhance their operational efficiency, improve patient care, and achieve financial stability. Addressing the nurse shortage requires a collective effort, and with the right support in place, healthcare facilities can navigate these challenges more effectively.

Current Nursing Shortage Overview

The nursing shortage in the U.S. is reaching critical levels, with projections indicating a deficit of 78,610 registered nurses (RNs) by 2025. This shortage significantly impacts healthcare delivery, as approximately 1 million RNs are expected to retire by 2030. The looming retirement age for many nurses includes 23% in outpatient settings and 15.1% in hospitals planning to retire within the next five years. High levels of nurse burnout are exacerbating the situation; about 60% of acute care nurses report feeling burned out, contributing to the increasing demand for services and resulting staff shortages. Effective strategies for staff recognition and retention can help mitigate these challenges and improve overall job satisfaction among nurses. Moreover, nursing schools struggle to meet this rising demand, turning away 65,766 qualified applicants due to a lack of faculty and resources. Currently, there are 1,977 full-time faculty vacancies nationwide, further hindering the ability to train new nurses. The average turnover rate for nurses in the U.S. stands at 17.2% annually, which not only drives up healthcare costs but also compromises patient safety due to higher patient-to-nurse ratios. Prioritizing nurse retention and addressing these challenges is crucial to stabilize the healthcare workforce and ensure quality care.

Key Contributing Factors

As you consider the nurse shortage in hospitals, it’s essential to recognize the key factors contributing to this issue. A significant lack of nursing faculty limits enrollment in education programs, while high levels of burnout and stress among current nurses lead to increased turnover rates. HR outsourcing enhances operational efficiency for healthcare facilities, allowing them to better manage staffing needs. Together, these challenges create a cycle that further exacerbates the nursing shortage, making it crucial to address them promptly.

Faculty Shortages Impacting Education

Nursing schools across the country are grappling with a severe faculty shortage that hampers their ability to educate future nurses. Currently, there are 1,977 full-time faculty vacancies reported across 922 nursing schools, creating a national vacancy rate of 7.8%. This shortage directly impacts nursing education, as only a 0.3% increase in baccalaureate nursing programs was observed in 2023. Alarmingly, 65,766 qualified applicants were turned away due to insufficient faculty and resources. Strong HR strategies are essential to support the recruitment and retention of nursing faculty, which can ultimately improve educational outcomes. The decline in enrollments in PhD and master’s nursing programs—down 3.1% and 0.9%, respectively—further exacerbates these workforce challenges. With only 69% to 71.7% of RNs holding baccalaureate or graduate-level education, faculty shortages significantly hinder the growth of a well-prepared nursing workforce. Educational institutions must address staffing ratios to ensure adequate support for nursing programs. Proposed solutions include enhancing support for nursing education and implementing policies to improve working conditions for current faculty members.

Burnout and Job Stress

Addressing faculty shortages is only part of the solution to the growing nurse shortage; burnout and job stress among current nurses play a significant role in this crisis. Approximately 60% of acute care nurses report experiencing burnout, which negatively impacts job satisfaction and retention rates. This dissatisfaction leads to a staggering turnover rate of about 17.2% annually, indicating that many nurses are leaving the profession due to overwhelming stress. A critical factor in alleviating this issue is ensuring optimal staffing levels, as effective staffing solutions can significantly enhance workplace conditions and reduce stress among nursing staff. High patient-to-nurse ratios exacerbate these issues, as they create unsafe working environments that contribute to job stress. In fact, 75% of nurses feel stressed and exhausted, highlighting the urgent need for adequate staffing levels. It’s no surprise that 42% of nurses cite unsafe conditions as a major factor in their job dissatisfaction. The connection between these elements is clear: when nurses experience high levels of burnout and stress, the nursing workforce suffers, resulting in a nursing shortage that affects patient care. To improve retention rates and combat this crisis, healthcare organizations must prioritize creating supportive, safe work environments that foster job satisfaction. Only then can we hope to stabilize the nursing workforce and ensure quality care for patients.

Effects on Patient Care

When nursing staff levels are inadequate, patient safety risks increase significantly, leading to higher mortality rates and complications. This situation can also strain the facility’s financial health, as effective medical practice accounting is essential for managing costs associated with increased patient care demands. You might notice longer wait times and reduced quality of care, which not only frustrates patients but can also impact their overall health outcomes. Addressing these staffing issues is crucial, as the presence of well-qualified nurses can enhance both safety and care quality.

Patient Safety Risks

Inadequate staffing in hospitals poses serious risks to patient safety, as studies reveal a direct correlation between nurse availability and health outcomes. When nurse staffing levels fall short, you may see increased mortality risk, with research indicating a 6% rise in death rates in understaffed units. Higher patient-to-nurse ratios further exacerbate this issue; as nurses manage heavier workloads, they often struggle to provide safe care, leading to higher readmission rates, particularly in pediatric settings. Additionally, hospitals face their own financial challenges, including high operational costs, which can impact the ability to hire and retain adequate nursing staff. Burnout is another significant concern. Approximately 60% of acute care nurses report feeling burned out, which directly impacts their ability to deliver quality patient care. This exhaustion can result in increased incidents of adverse events, such as infections and medication errors. Furthermore, studies show that a 10% increase in the proportion of BSN-prepared nurses can reduce patient death risk by 5%, highlighting the importance of educational qualifications in enhancing patient safety.

Quality of Care

Understaffing in hospitals doesn’t just threaten patient safety; it also directly impacts the quality of care you receive. When nurse staffing levels drop, you may notice longer wait times and less personal attention from healthcare providers. Research shows that lower nurse-to-patient ratios can lead to poorer patient outcomes, including increased hospital readmission rates and a higher mortality risk. Specifically, a 10% increase in nursing staff can reduce mortality risk by 6%. Moreover, HR strategies for positive culture can play a critical role in addressing staffing challenges and enhancing nurse well-being. As nurses face higher patient loads, stress and burnout levels rise, which can result in more errors and adverse events. This cycle of increased turnover rates among nurses further exacerbates nursing shortages, making it even harder to maintain adequate staffing levels. In understaffed environments, the overall healthcare quality declines, affecting your experience and recovery. It’s essential to understand that the quality of care you receive is closely linked to adequate nurse staffing. Efforts to improve nurse-to-patient ratios not only enhance patient care but also create a healthier work environment for nurses, ultimately benefiting everyone involved in the healthcare system.

Strategies for Retention

To keep nurses engaged and committed to their roles, implementing effective retention strategies is crucial. Flexible work schedules stand out as the most effective approach, with 86% of surveyed nurses indicating it plays a major role in their decision to stay. Additionally, creating a supportive work environment can significantly reduce burnout and improve job satisfaction, making it essential to focus on employee engagement strategies. Recognizing and appreciating nursing staff is equally vital; 75% of nurses who left their jobs felt undervalued. Therefore, creating a culture of recognition can significantly reduce turnover rates. Moreover, employee wellness programs have shown promising results, helping to combat burnout and improve engagement among nursing staff. Competitive compensation is essential, too. Offering benefits like childcare support can help alleviate financial burdens, making positions more appealing and increasing nurse retention.

Role of Education and Training

Education and training play a critical role in addressing the nurse shortage plaguing hospitals today. With over 65,000 qualified nursing applications rejected in 2023 due to faculty and resource shortages, it’s clear that enhancing educational infrastructure is vital. The current national nurse faculty vacancy rate of 7.8% leaves nearly 2,000 full-time positions unfilled, directly impacting nursing programs and their ability to train new nurses. HR best practices are essential in fostering a supportive environment that encourages both current and future nursing professionals to thrive. Moreover, only 69% to 71.7% of registered nurses (RNs) possess a baccalaureate or graduate degree, falling short of the Institute of Medicine’s recommended 80%. This educational gap highlights the need for improved nursing education to cultivate a more qualified workforce. Declining enrollments in PhD and master’s programs by 3.1% and 0.9% worsen the shortage of qualified nursing educators, further limiting program capacity. To combat this, comprehensive nursing residency programs and increased investment in training new graduates are essential. These initiatives not only bolster workforce preparedness but also ensure that future nurses are equipped with the necessary skills to meet the demands of the healthcare system. Addressing these educational challenges is crucial for alleviating the ongoing nurse shortage.

Collaborative Solutions and Innovations

Innovative approaches are key to tackling the nurse shortage, particularly through collaborative solutions that unite educational institutions and healthcare providers. Collaborative partnerships, like those initiated by Shenandoah University, expand student capacity and provide essential support in nursing education. By aligning nursing education with workforce needs, these initiatives directly address staffing requirements and enhance patient care. Additionally, leveraging cost efficiency through outsourced HR services can help healthcare facilities manage their workforce more effectively. Legislative efforts, such as the Patient Safety Act in Pennsylvania, advocate for minimum safe staffing requirements, which are critical for nurse retention and improved patient outcomes. Programs like Talent Pipeline Management (TPM) connect healthcare employers with educational leaders, fostering a sustainable workforce by ensuring that training meets current demands. Moreover, innovative recruitment approaches, including the America Works Initiative, provide resources for effectively filling open nursing positions. Investment in apprenticeships and community engagement creates pathways for local talent, aligning skills training with the specific needs of healthcare facilities.

Conclusion

Addressing the Nursing Shortage: A Multifaceted Approach

In conclusion, tackling the nursing shortage requires a comprehensive strategy that integrates various elements to improve the healthcare landscape. One key solution provider in this effort is Altrust Services, which offers a range of essential services designed to support healthcare institutions in overcoming current challenges.

Core Services of Altrust

Altrust Services focuses on several areas that are critical to enhancing operational efficiency and supporting the nursing workforce:
  • Medical Staffing: Altrust provides effective staffing solutions to ensure that healthcare facilities are adequately staffed with qualified nurses, addressing immediate workforce gaps and improving patient care.
  • Accounting: With robust accounting services, Altrust helps healthcare institutions manage their finances more effectively, allowing them to allocate resources towards nursing staff retention and recruitment initiatives.
  • Revenue Cycle Management: By optimizing the revenue cycle, Altrust ensures that medical practices can maintain financial stability, which is essential for investing in nursing staff and improving work environments.
  • Digital Marketing: Altrust’s digital marketing services assist healthcare facilities in attracting new talent by enhancing their online presence and showcasing their commitment to a positive work culture.
  • Practice Management: Altrust offers practice management solutions that streamline operations, enabling healthcare providers to focus on delivering high-quality patient care while maintaining a stable nursing workforce.

Strategic Focus Areas

To effectively address the nursing shortage, it is crucial to focus on the following strategies:
  • Improving Work Environments: Creating supportive and safe work conditions that prioritize nurse well-being and job satisfaction.
  • Offering Flexible Schedules: Implementing flexible work arrangements that cater to the diverse needs of nursing staff, promoting work-life balance and retention.
  • Enhancing Educational Opportunities: Collaborating with educational institutions to provide resources and training programs that help develop the next generation of nursing professionals.

Collaborative Efforts

The collaboration between healthcare institutions, educators, and policymakers is essential for developing innovative solutions. By leveraging Altrust Services, hospitals can streamline their operations and focus on recruitment and retention strategies that are vital for ensuring a stable nursing workforce.

Conclusion

Ultimately, ensuring a stable nursing workforce is crucial for maintaining high-quality patient care and improving outcomes in our healthcare system. By integrating the services of Altrust Services into their operational strategies, healthcare providers can address the nursing shortage effectively and enhance the overall quality of care delivered to patients.  

Why AltruST is Your Ideal Offshoring Partner?

Looking to elevate your team with top-tier talent? Meet Altrust – your go-to offshoring ally for businesses of all sizes.   

At Altrust, we’re all about crafting teams that vibe with your culture and values. Our commitment to quality and professionalism makes us the perfect fit for businesses seeking offshoring excellence.   

With a proven track record, our seasoned professionals are here to guide you through the offshoring journey, ensuring a seamless and successful partnership.   

Partnering with Altrust means tapping into our expertise in cultural alignment, talent acquisition, and employee management. We’re not just a service; we’re your dedicated partner in building the perfect global team for your business – whether you’re a small startup or a big player in the market.   

To reach out to Altrust please contact us at buildmyteam@altrustservices.com. Let’s discuss how we can enhance your team with top-tier talent and explore the benefits of offshoring excellence together. Looking forward to connecting! 

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Expert Insights on Nurse Shortage in Hospitals

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PRICING

MEDICAL AND DENTAL VIRTUAL ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities may include:

•Booking and managing patient appointments.
•Coordinating meetings and maintaining calendars.
•Managing social media accounts.
•Creating and distributing newsletters.
•Running digital marketing campaigns.
•Handling patient inquiries.
•Managing patient follow-ups.
•Sending appointment reminders.
•Transcribing medical notes.
•Maintaining electronic health records (EHR).
•Ensuring proper documentation and coding.
•Assisting with recruitment and onboarding.
•Managing employee records.
•Coordinating training and development programs.
•Organizing and maintaining patient records.
•Managing data entry tasks.
•Ensuring compliance with data protection regulations (e.g., HIPAA).
•Providing IT support for office systems.
•Managing software and hardware issues.
•Ensuring cybersecurity measures are in place.
•Managing CRM systems.
•Conducting patient satisfaction surveys.
•Developing patient engagement strategies.
•Preparing financial statements.
•Managing accounts payable/receivable.
•Conducting financial analysis and reporting.
•Processing patient bills.
•Managing insurance claims.
•Handling payments and follow-ups on unpaid bills.
•Coordinating patient care transitions between healthcare settings.
•Ensuring continuity of care during transitions.
•Communicating care plans to patients and families.
•Monitoring and ordering medical supplies and equipment.
•Managing inventory levels.
•Coordinating with vendors for timely deliveries.


Requirements:
• Strong written English and communication skills
• Reliable and has a high attention to detail
• Proficiency with MS Office Tools and Google Docs
• Basic Excel proficiency
• Quick learner
• HIPAA Compliance

 

 

PATIENT COMMUNICATION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Act as the primary point of contact for patients
  • Address inquiries, schedule appointments, and provide healthcare information
  • Handle patient complaints and concerns with empathy
  • Manage incoming and outgoing communications via phone, email, and messaging platforms
  • Maintain clear, professional, and timely communication with patients and stakeholders
  • Schedule, reschedule, and confirm patient appointments
  • Coordinate with medical staff for smooth appointment flow and minimal wait times
  • Update and maintain accurate patient records in the healthcare management system
  • Document patient interactions for reference and compliance
  • Conduct follow-up calls or messages for treatment plan and post-appointment care instructions
  • Remind patients of upcoming appointments and necessary preparations
  • Provide educational materials and resources about health conditions and treatments
  • Assist patients in understanding healthcare instructions and terminology
  • Work with healthcare providers, administrative staff, and team members to improve patient satisfaction and care outcomes
  • Participate in team meetings and training sessions
  • Handle sensitive patient information in compliance with HIPAA and regulatory requirements
  • Maintain confidentiality and security of patient data

Requirements:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field preferred
  • Previous experience in a healthcare setting, particularly in patient communication or customer service roles
  • Familiarity with medical terminology and healthcare procedures
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to empathize and connect with patients
  • Proficiency in healthcare management software, electronic health records (EHR), and relevant communication tools
  • Exceptional organizational skills with the ability to multitask and prioritize effectively
  • Attention to detail in managing patient information and scheduling
  • Strong problem-solving skills with the ability to think critically and make informed decisions
  • Ability to handle challenging situations calmly and professionally
  • Flexibility to adapt to changing schedules and patient needs
  • Willingness to learn and implement new technologies and procedures
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Adherence to organizational policies and procedures
  • Bilingual or multilingual abilities are a plus, particularly in languages commonly spoken by the patient population
  • High level of professionalism and dedication to providing quality patient care
  • Strong work ethic and a positive attitude

DATA ENRTY SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Inputting data accurately and efficiently into databases and spreadsheets
  • Verifying data by comparing it to source documents
  • Updating and maintaining data systems and records
  • Preparing data for entry by compiling and sorting information
  • Reviewing data for errors, missing information, and inconsistencies
  • Communicating with team members to resolve data discrepancies
  • Ensuring data confidentiality and security
  • Performing regular backups to ensure data preservation
  • Generating reports and performing data retrieval as needed
  • Assisting with data-related tasks and projects as required

Requirements:

  • High school diploma or equivalent; additional computer training or certification is a plus
  • Proven data entry work experience, preferably in a similar role
  • Proficiency in using data entry software, databases, and MS Office applications
  • Excellent typing speed and accuracy
  • Strong attention to detail and organizational skills
  • Ability to handle confidential information responsibly
  • Good communication skills for collaborating with team members
  • Ability to work independently with minimal supervision
  • Basic understanding of data management principles
  • Strong time management skills with the ability to meet deadlines

MEDICAL TRANSCRIPTIONIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Transcribe dictated recordings from healthcare professionals into written reports
  • Review and edit transcriptions for accuracy, grammar, and clarity
  • Ensure proper formatting and adherence to healthcare documentation standards
  • Identify and clarify inconsistencies or inaccuracies in medical dictations
  • Enter transcribed reports into electronic health records (EHR) systems
  • Maintain confidentiality and security of patient information in compliance with HIPAA regulations
  • Collaborate with healthcare providers to resolve any discrepancies in the transcriptions
  • Stay updated with medical terminology, procedures, and transcription practices
  • Perform quality assurance checks on transcriptions for completeness and accuracy
  • Follow up with healthcare professionals to obtain additional information or clarification as needed

Requirements:

  • High school diploma or equivalent required
  • Certification in medical transcription from an accredited program preferred
  • Previous experience as a medical transcriptionist or in a related role
  • Proficiency in medical terminology, anatomy, and pharmacology
  • Excellent typing speed and accuracy
  • Strong listening skills and attention to detail
  • Proficiency in using transcription software and EHR systems
  • Ability to work independently and meet deadlines
  • Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
  • Strong written and verbal communication skills
  • Ability to adapt to different accents and dictation styles from healthcare providers

HUMAN RESOURCE ASSISTANT
40 hrs/week

Approx. Price Per Hour (USD): $8.00

 

Responsibilities:

  • Assist with day-to-day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Conduct initial orientation to newly hired employees
  • Assist with recruitment by posting job ads, organizing resumes and job applications, scheduling job interviews, and assisting in interview processes
  • Coordinate communication with candidates and schedule interviews
  • Assist in various HR-related activities such as onboarding, training and development, and employee engagement

Requirements:

  • Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Basic knowledge of labor laws
  • Excellent organizational skills
  • Strong communications skills
  • Degree in Human Resources or related field preferred
  • Ability to handle data with confidentiality
  • Good understanding of HR practices and procedures
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer-focused attitude, with high level of professionalism and discretion
  • Bilingual or multilingual abilities are a plus

MARKETING AND PATIENT ACQUISITION SPECIALIST
40 hrs/week

Approx. Price Per Hour (USD): $10.00

 

Responsibilities:

  • Create and implement comprehensive marketing plans to attract and retain patients
  • Develop and execute targeted campaigns across various channels (social media, email, print, etc.)
  • Produce engaging content for marketing materials, including blogs, newsletters, social media posts, and website copy
  • Collaborate with the design team to develop visually appealing promotional materials
  • Identify and pursue opportunities to attract new patients
  • Develop partnerships with community organizations, businesses, and other healthcare providers
  • Conduct market research to identify patient needs and preferences
  • Analyze competitor strategies and market trends to inform marketing efforts
  • Plan and manage community events, health fairs, and open houses to promote services
  • Coordinate participation in local and industry events to increase brand visibility
  • Manage and optimize online presence, including website, social media profiles, and online directories
  • Implement SEO and SEM strategies to improve online visibility and attract new patients
  • Develop and maintain strong relationships with existing patients to encourage referrals and repeat visits
  • Implement patient retention programs and loyalty initiatives
  • Track and analyze marketing campaign performance
  • Provide regular reports on patient acquisition metrics and marketing ROI
  • Work closely with clinical and administrative teams to ensure alignment of marketing strategies with organizational goals
  • Collaborate with external vendors and agencies as needed

Requirements:

  • Bachelor’s degree in marketing, communications, healthcare administration, or a related field required
  • Previous experience in healthcare marketing or patient acquisition preferred
  • Proven track record of successful marketing campaigns and patient acquisition strategies
  • Strong written and verbal communication skills
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools)
  • Excellent organizational and project management skills
  • Ability to develop innovative marketing ideas and campaigns
  • Strong visual and content creation skills
  • Strong analytical skills to assess marketing performance and make data-driven decisions
  • Ability to interpret market research and patient data
  • Familiarity with CRM software and patient management systems
  • Proficiency in Microsoft Office Suite and design software (e.g., Adobe Creative Suite)
  • Ability to build and maintain relationships with patients, staff, and community partners
  • Strong team collaboration skills
  • Flexibility to adapt to changing market conditions and organizational needs
  • Willingness to learn and implement new marketing technologies and strategies
  • High level of professionalism and dedication to patient care
  • Strong work ethic and a positive attitude
  • Understanding of healthcare regulations and compliance standards related to marketing
  • Commitment to maintaining patient confidentiality and ethical marketing practices

CUSTOMER SUPPORT

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Provides phone, video call, email, ticketing and online chat support to customer enquiries.

Example responsibilities may include:
• Answering phone, online chat enquiries and questions from new and existing customers
• Responding to customer emails
• Looking up customer order details from our internal CRM
• Processing refunds and other customer requests according to internal procedures
• Send email and SMS quotes to customers

Requirements
• Strong written English and verbal communication skills
• Attention to detail

BOOKKEEPER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities and Tasks May Include:

  • Accurately record daily financial transactions and complete the posting process.
  • Generate, send, and follow up on invoices.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain a systematic record of financial documents and ensure they are up-to-date.
  • Process accounts receivable/payable and handle payroll efficiently.
  • Prepare monthly, quarterly, and annual financial statements.
  • Collaborate with the accounting team to prepare for audits and other financial reviews.
  • Stay updated with financial policies, regulations, and legislation.

Requirements

  • Proven bookkeeping experience with a strong attention to detail.
  • Proficiency in MS Excel and accounting software (e.g., QuickBooks, Xero).
  • Strong mathematical and analytical skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Knowledge of generally accepted accounting principles and procedures.

Highly Regarded Skills and Experience

  • Experience in bookkeeping for international clients.
  • Familiarity with multiple accounting software platforms.
  • A degree or certification in Finance, Accounting, or a related field.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Experience in managing financial records for small to medium-sized businesses.

WEB DEVELOPER

40 hrs/week
Approx. Price Per Hour (USD): $11.00

 

Responsibilities for a Developer Specialising in WordPress

  • Develop and maintain dynamic websites and web applications using WordPress.
  • Collaborate with the design and marketing teams to turn visions into reality.
  • Ensure high-performance and availability, managing all technical aspects of the CMS.
  • Establish and guide the website’s architecture.
  • Ensure high-quality source code, testing, and debugging.
  • Collaborate with front-end developers and web designers to improve usability.
  • Stay updated with the latest industry trends and advancements.

 

Requirements

  • Proven work experience as a WordPress Developer.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications.
  • Proficient understanding of code versioning tools.
  • Strong understanding of PHP back-end development.
  • Familiarity with Google Tools such as Analytics and Search Console.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  • Excellent written and verbal communication skills.
  • Basic graphic design skills to create social media and website content.
  • Proficient in MS Office suite, including Excel and Outlook.
  • High school diploma or equivalent; associate or bachelor’s degree in business, marketing, or a related field preferred.

SEO SPECIALIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

 

Responsibilities

  • Perform comprehensive client SEO audits focusing on on-page, technical, off-page, and content aspects.
  • Conduct keyword research to identify target keywords and phrases.
  • Develop and implement on-page, off-page, technical, and content optimizations.
  • Create regular SEO reports highlighting organic performance, including keyword tracking, conversions, and organic traffic.
  • Develop and execute off-page SEO through link building
  • Develop and execute a content strategy to grow organic traffic.
  • Conduct competitor SEO analysis to incorporate into the SEO strategy.
  • Collaborate with content writers and marketing teams to ensure SEO best practices are followed.
  • Stay updated with the latest industry trends, algorithm updates, and best practices.

 

Requirements

  • Proficiency in Google Analytics, including GA4.
  • Proficiency in Google Search Console.
  • Proficiency in SEO tools such as SEMRush, Ahrefs, Screaming Frog, and Botify.
  • Minimum of 3 years of experience in SEO, preferably in an agency setting.
  • Strong understanding of HTML/CSS and website structures.
  • Excellent written and verbal communication skills.

COLD CALLER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Cold call real estate sellers from provided lead lists
  • Qualify sellers and properties over the phone
  • Schedule appointments for the acquisition team to visit potential investment properties
  • Log all calls and appointment details in the CRM (Folio)
  • Achieve daily and weekly appointment-setting targets

     

Scope
  • The cold caller will be provided leads to call and will need to learn the client’s specific process for qualifying sellers and properties.
  • They will use an internal CRM to log calls and appointments.
  • They will report directly to the client and work independently once trained on the process.

 

Requirements

  • 6 months experience in cold calling and/or appointment setting
  • Real estate and/or sales experience preferred
  • Clear phone voice and strong communication skills
  • Motivated self-starter who can work independently
  • Organized and detail-oriented
  • Familiarity with CRMs

MEDICAL BILLER AND CODER

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities
  • Obtain authorizations and pre-approvals from insurance companies
  • Verify patient insurance coverage
  • Submit claims to insurance companies
  • Follow up on unpaid/denied claims
  • Appeal denied claims
  • Communicate with insurance companies to resolve issues
  • Maintain accurate patient records
Requirements
  • 6 months experience in medical billing
  • Knowledge of billing practices, terminology, and software
  • Strong attention to detail and organization skills
  • Excellent written and verbal communication abilities
  • Able to multitask and prioritize effectively
  • Passion for improving the patient and provider experience

MEDICAL RECEPTIONIST

40 hrs/week
Approx. Price Per Hour (USD): $10.00

Responsibilities

  • Calendar and Task Management
  • Answer incoming phone calls
  • Schedule appointments for new and existing patients
  • Enter patient information into EMR system
  • Follow up on missed calls
  • Make reminder calls/texts for appointments

Requirements

  • At least 6 months experience as a Medical Receptionist
  • Familiarity with medical terminology and health insurance
  • Excellent phone skills and customer service skills
  • Strong attention to detail
  • Proficient with computers and data entry

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Web Design & Development – Build a professional, high-converting website.
Maintenance & Security – Keep your site updated, virus-free, and running smoothly.
SEO (Basic & Expansion) – Improve search rankings and increase visibility.
Google Business Profile Management – Stand out in local search results.
PPC Management – Get high-quality leads with targeted ads.
Social Media Marketing – Engage with patients and grow your brand.
Email/SMS Marketing – Connect with your audience effectively.
Press Release – Build credibility and brand awareness.

 

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